Safeway
reviews and complaints

On 3/18, i visited safeway New Westminster station location at 800 Carnarvon st, i saw a lot of beef jerkey racks have sticker "Buy 3 or more for $4.99." However when I scanned, the promotion did not show up and unsteady it was showed as $8.99 each. I asked a staff to check, then she came back, admitted to another staff (named Sipho) that there were a lot of them having the same label "buy 3 or more for $4.99." However Siphon turned to me and reponsed that "maybe some customers misplaced the items there" and that she can only honor 1 package for $4.99, not 3 packages.
Then I asked Sipho to go check with me, because it obviously not "some customers misplaced the items", instead, the entire racks were full of the exact same size packages as the ones I brought to cashier. She then quickly peeled off the promotion sign, which was on top of the original price tag $8.99 (so obviously all packages were placed in correct location!). She also told me that she didnt know why the promotion sign was there, that it was not her fault, the items were not on sales, she could only honor price for 1 pack.
My concern was if it was not safeway staff's fault for putting up the promotion sign to mislead customers, then who's fault was that?
Then I asked to talk to the manager because I was very upset with Sipho's rude attitude, but I actually experienced the worse customer service from talking to the manager. Her name is Simran, very rude, careless, and unprofessional person. Literally the worst customer service manager I have never seen in my life.
Simran came to talk to me, crossing both of her arms around her chest, telling me that the policy is only honor price for 1 pack if the scanning price is higher than the price tag. I told her I understand that but the price tag on the rack was $8.99, however, there was another sign on top saying buy 3 or more for $4.99, which the policy she showed me did not mention about misleading promotion. And I didn't understand why I was not honored the promotion buy 3 for $4.99 when it was clearly Safeway staff put on the stickers to mislead customers?! besides, both of them never even apologized for the mistake..
then Simran responded that price and promotion are the same (how?!?) and she didn't understand what I was explaining...?! I was very upset! I literally asked her if she understood English. Then she told me "No i dont speak English, im speaking in another language ok?" With very bad and rude attitude towards me.
So I asked for her name and how to make complaints to the company. She refused to give me her name and told me that "I never complain about anyone so I dont know, just figure it out yourself." I was shocked from hearing that response came from a customer service manager!
Then I asked her again "if you're a manager, you should have known how and who to contact for complain, and give me the information." She repeated "I already told you just figure it out yourself, I don't know."
After that, I asked Sipho to give me her and the manager's names. While she was giving me the name, the manager Simran told her "you can give her my name because I don't speak English so I don't have to talk."
But that was not the end of the rudeness. Simran then grabbed some other Safeway employee and started gossiping about me right in front of the checkout, while Sipho was voiding the $8.99 beef jerkey packages that I scanned. I told Simran that I could hear her talking about me, if she wanted to say anything about customer, pls go to the back, instead of saying stuff about customer in front of the customer! But she responded that there was no sign around here prohibiting her from talking about customers with other staff members. I can't believe what kind of manager she was?!? I was literally harassed by the safeway staffs and manager for something that it was their fault misleading the price?! This is so crazy and unacceptable service! From the beginning to the end, none of them apologized for both misleading promotion sign or their reponses and attitude.
I thought safeway sold better quality and more expensive products, with better customers service.. But I was so wrong. Even walmart or T&T can handle customer's issues better. It was actually a very small issue at the beginning, but the staff and manager made it become a huge mess and upset me so much! I can't believe I have been shopping and paying to get back such a horrible customer service!

On March 5th, I purchased a box of freshly baked "Bear Claws" from our local Safeway store. This product is a great disappointment to me and to our house guests to whom we served the Danish.

My complaint is fourfold. The Bear Claws in the packaging box are sized significantly smaller than any previous purchased, each pastry was sealed on edges, the almond filling was very minuscule and withered.

There was a time when bear claws from Safeway were enjoyed at our Sunday brunch at home. I am sorry to say these bear claws have no redeeming quality.

Cooked prawns from Safeway town centre Torquay 3228. Were disgusting full of salt no taste. Happens every Christmas at this store selling 3rd rate quality. Has been happening ever since the store opended . Disstatisfied local customer

I just had to use an atm in your store a few minutes ago because your card readers wouldn't work, usually there's someone around that can troubleshoot these issues but I had no luck this time. It cost me $3.25 extra to make the purchase and I would like for whoever is reading this complaint to speak to whoevers job it is to arrange a $3.25 discount, I don't think I'm being to unreasonable here. You know I've been shopping at your store and the one across the street now for more then 5 years and these card reader problems are ongoing, for some reason you guys can't seem to get them to work, I'm in a lousy mood as a result this and honestly I would rather be doing other things

On November 4th, 2020 I purchased a bottle of Lucerne Hazelnut Sugar Free Coffee Creamer. It was my favorite. I noticed they changed the bottle. It used to look the the picture attached. Now it is a little larger but pink and white.

I noticed right away that there was no white build up on the bottom of the bottle. When I got it home I made a iced coffee for the next day. I use the same reusable bottle, same exact measurements for both coffee and creamer that I have been using for years. Instantly I noticed that the creamer was not as rich, also the color of my coffee was darker than normal.

I thought it should be alright but no. The flavor was completely lacking and different. It was watery and not very good. I thought maybe it was a one off, so I returned it and tried again. Nope, still sucks. So, another reason to hate 2020, Safeway went cheap and changed the formula to one that is worse. More water less flavor. That was the last Lucerne product that was any good. Now they all are off my shopping list.

I was very loyal to that creamer, now I have to find another.

Thanks for ruining a small happiness Safeway.

I have used their delivery in the past and they are never on time in their time frames scheduled... But I received my groceries.. And was happy enough.
Not any more! Have scheduled two days in a row for groceries with two of the same emails stating due to unforeseen circumstances my delivery's have been canceled.
Offers a link to reorder in the next 24 hours that leads to a dead end page that tells me my order has expired. This is only 15 minutes after my time stamped email of cancelation.
Called customer service and he tells me he has no explanation or sorry even as to why I have been canceled two days in a row...
And wants me to re order my entire order
Again... For the third time... From scratch... Due to their dead end link... Reads to me out loud the link since he's confirmed the one I have is not valid.
But can't and won't assure me this delivery will come. He's got no reason as to why my two deliveries haven't arrived... Or an apology! Dead awkward silence on the phone is what I got after why...
In today's days of stores offering services due to limited contact in public... We should be able to depend on the store offering the services at least with an apology for two repeat cancelations! Hey and sometimes even possibly a reason why!

I would like to start out by saying that I don't want anything, but I would like to let the store manager know about a particular cashier. The store number is 2712 and the cashier's name is Kimberly. The date and time was 11/10/2020 at 21:34.

Kimberly was rude and threw my groceries around like bags of sand. I had bread and other delicate items, but they took an unnecessary beating. When I got home and unloaded my groceries, I noticed that a bag of Doritos was completely ripped open. The bag wasn't like that when I took it off the shelf (picture included).

I don't know the name of the person who was bagging the groceries, but she wasn't friendly or gentle either. My husband and I felt like we were interrupting their conversation.

I was a cashier/bagger in my younger days and I can certainly say that things have changed. Bagging 101 always meant putting the cold items in the same bag and putting things like chips and bread in a bag that didn't include 2 liter bottles of soda. Well, unfortunately, my bread and chips were bagged with several 2 liter bottles of Diet Coke. There was also a bag that contained two 2 liter bottles of Diet Coke along with 6 bottles of Signature Flavored Water. I'm no weakling, but that bag was so heavy that even my husband said, DANG.

This cashier and her bagging partner need more training. I worked at a grocery store when I was 17 years old (many moons ago) and those things would have never happened. Obviously, times have changed, but that's no excuse for poor service and bad behavior. If your cashiers portray a bad attitude or throw groceries around, customers will eventually go somewhere else.

Please…for the love of bread and Doritos, have a word with Kimberly and let her know that it's not that bad. Kindness breeds the same.

Peace!

Route number: 1574 - [protected] 002 - van b2

Ordered 8 club crysta 9092 6 delivered
Sc 1520 club haagen melted ice cream
Egglands bst aa cl eggs broken yolks whites dripping out bag
Sig farms lettuce plastic broken corner/water/dirt/lettuce slim
Sc 1520 club haagen broken eggs bag.
Green onions old produce slimy
Date of incident: 10/23/20. Client: [protected].
Refund me refund me thankuuuuu

I hve been getting ripped off by 3 safeways in 2 different staes since last summer when they started the digital couposn. Either no such product existed in 2-3 different stores in 2 different staes in the same week, or I did not get the discount for something or all of something at check out. So I quit doing those. I got repped off on coupons in store for clearnce yogurt, said "1/2 off club card price" I was charged 1/2 off the ridiculously inflated "regular" price so no slae at all. So I quit buying more than 3 items at a time. I got ripped off on the 10 piece chicken special, got 9. So no more of that either, I live far away and there are plenty of other honest stores to shop at.
Today I had a printed ad for petite top sirloin steaks, 1.49/lb. On the front page in colr! Was not give that brice in front of other customer and of course, as usual, no customer service person at the counter. Thi is the constant attitude at the 15th street longveiw< wa store and I have been ripped off at all the safeway stores around, 4 in 2 states so I will not be shipping there anymore. Just wanted to let you know I will be telling everyone.