SafeLink Wireless
reviews and complaints

I had my service cut pff do to some miss communication eith my lifeline service so from the beginning i absolutely recieve no effort help from the customer care providers and one manager all they keep telling me to do was buy minutes didn't care aboyt my situation no help at all. Well my the poeple at lifeline was great helped getting back to my service fast but then still my service with safe think wasnt restored so i called and as before no help at all wouldnt even give a pinch more help for me to get my service restored but just say theres nothibg they can do when you get other companies helping you and they give no effort at all

I called last week, August 5 or 6 to report my pohone would not take a charge, kept losing power even when on charger.
finally flopped over dead while supposedly charging The gentleman I talked to went though bunch of stuff. said he got a new phone OK'd and I would be getting it in 3 to 5 business days. It has not come. So who ever I talked to today gave me a run around Said there is no record, no ticket and no phone coming.

They don't even have my membership or whatever you call it straight. Says there's more than one something or other. Told me I had to provve I live alone! Since when is that a requirement? I know it took FOUR MONTHS to get my service and I was transferring from Assurance as I didn't get good reception and hoped I'd get better reception with Safelink.
according to GOVERNMENT RULES it is supposed to be simple to transfer from one company to another. It certainly isn't with you instead I got nothing but trouble

I am 76, disabled, and don't need to be put through all this Why is it SO HARD to get a phone and service from your company?

When I called the representative I spoke with initially was acting like a bully, a prison guard that was just being angry and abusive.
I can barely see the messages so I was asking him who he was because I get a number of solicitation calls to the phone. He said either you verify the information or we turn of your service. I have brain inflammation and lesions that attributes to memory loss and he asked me for my number and when I was looking he said come on you don't know your number? He continued to threaten to disconnect my service if I didn't answer his questions and I asked to speak to a supervisor and he then hung up on me. I called back again and a second person left me on hold indefinitely. Last person I spoke with Maynor assisted me and said he just needed to verify my information. I called initially between 5pm and 5:15pm. Yes this is a free service but many people having this service have permanent disabilities like myself and your representatives should have a level of patience and refrain from speaking to customers in such an abusive manner. (See ADA guidelines). I hope this matter can be addressed here so it won't have to be escalated further.

Thank you

My service was cutoff out of the blue for no reason without warning. I say no reason due to the fact that i still have active benefits with california lifeline. This i know to be true from speaking with them over the phone.So i went and bought a tracfone called safelink they apologized told me they would activate this new phone with my previous account since it was a mistake on there part. Turns out the guy at Target didnt scan the phone box properly so ii couldnt activated unless i went back to the same target and had it rescaned. Seeing as how that Target was 45 min away from me there is another one about 3 min from my house so i returned the phoned not scanned bought a new one exact same one called safelink talked to a diff person who told me i coudnt activate the phone with safelink that i coud activate it with tracfone n pay for a new account. i hung up called back the next day tried again with someone else that told me i could activate it but since they send me a phone i got to wait till i get it in the mail to activate the one i wat so here i am 2 weeks no phone service and safelink all they had to offer was a sorry ...pathetic

My husband has had his safelink for a few years, and it has NEVER given him his minutes per month without me calling or texting the number. Now, I called the number and it says he has pending minutes waiting to be processed. Call back in 5 minutes when they have been processed. That was 2 days ago. Every time I call, it brings me back to that same message. All the other help boards say to go to prepaid menu and select "redeem airtime". That option is NOT AVAILABLE on this phone. I would like to redeem my huisband's pending minutes without getting a royal headache.

SafeLink has absolutely no way to contact their Customer Service to get anything done. They are falsely advertising phone number contacts to speak with a CSR, not a single one of these goes to a live CSR. They are advertising on their website "Live Chat". Their Live Chat goes to a broken link, no matter how many times I have tried it.

I did a BYOD (Bring Your Own Device), installed their SIM card, they gave me a phone number in Detroit. I don't live in Detroit, I don't even live in that county (Wayne). A phone # change can be done by calling and using auto menus, it still gave me the same incorrect area code.

The phone number I have with them has area code of "313". I live in the area code of "586". This should be a simple change, but not for SafeLink who seemingly has NO oversight with this million dollar Federal Govt. contract.

Their main #'s: 800-723-3546, 800-378-1684, 800-867-7183, and Customer Care is 611.

Every single one of these puts you in their non-ending menu selections. There is NO Press any # for a CSR. Pressing "0" replays the same message choices. It does not voice-recognize so saying "Customer Service" or "Support" will bring up a similar-sounding menu choice.

SafeLink has NO email to contact them, nothing. They also do not have a Facebook or Twitter or Instagram presence, there is no way to contact them thru those avenues either.

I was able to get thru to a very hard-to-understand CSR once. She went thru the steps for changing my #, sent a verification code text to my phone, and then promptly HUNG UP on me. My # was not changed. I have not been able to get a CSR on the phone. They are falsely advertising support phone numbers.

Yesterday I used my limited LifeLine minutes trying to reach SafeLink CSR, I called over 30 times, using up my minutes, but never reached a single live person. The site for Get Human was not able to get ahold of any people either.

This was when they were open for business, between 1:00 and 2:30 PM, Eastern time. False advertising. They are not actually "open" for customers.

So every single thing in my "agreement" with SafeLink that you may need to do is directed at these phone numbers. This includes: phone number changes, broken LifeLine phone, phone upgrade, help with VM, help with billing, activating your handset, monthly useage questions, lost devices, use of Wi-Fi Calling, etc.

And Not a Single Avenue to Contact SafeLink CSR works. None. It's all endless menus that repeat the same choices, no CSR.

This is sadly a company with a very large govt. contract that is ripping off the poor and Disabled in this country, and they should not have this contract. They have no real oversight. They are falsely advertising support and CSR contacts and technical support that they absolutely DO NOT offer, which lured me in to sign up with them.

I do not live in Wayne County. I do not want a 313 area code. I live in Macomb County. I want a 586 area code. This simple change of number for a Disabled individual who was approved for the LifeLine Program has been absolutely impossible for SafeLink because they can not be contacted.

#[protected] Safelink is taking minutes away from their customers if you change phones or make any changes at all to your service, They took 12000 minutes off my account, left me 5000 minutes out of 17000 minutes and then when minutes rolled over they took the remaining 5000 mins. Do not use this service, they are thieves and just want you to spend more money. Ticket #[protected]. They put you to several other departments during the call so that you will get frustrated and hang up, they change your plan to whatever plan they want you to have, you are better off using another service. All I wanted was my 5000 minutes put back on my phone when I called, so they decided that 1000 minutes was all that they would put back and they too will likely disappear. Only got those minutes back when I threatened to contact Federal Communications, I will be reporting them

Date of incident: 7/2/19
Client #: [protected]
Description of Incident: WiFi will not update because it can not authenticate. Plus I can not send texts. Your tech says I need another phone which I do not have, so I can remove my SIM card (insane). Would I be using a government phone if I had others?
Desired resolution: Replace my defected phone at no cost to me.

SafeLink Wireless is a sham! Worst ever! On hold for nearly 1 hour today for customer service, waited and waited and waited for a live CSR but then finally had to give up! I couldn't hold any longer. I need to activate a new cell I purchased from them. Now I just found out those minutes I used up while on hold will be deducted from my airtime!
Flipping unbelievable! Get your act together SafeLink!
Zero stars is my rating for this miserable excuse for a wireless provider.

My name is Sherrie Porter I enrolled inSafeLink on June 16, 2019 my enrolledment number is [protected] i was told to send some kind of proof and i emailed them a copy of my food stamp card and my medicare card they keep responding they did not get them i emailed them copies several times gave them my enrollment number they said they didnt reconize it. I tried to enroll again and they said i was already enrolled which i knew i was seems to me like someone doesnt know how to do there job

My TEN year old LG phone decided it didn't want to provide network service .Safelink has NO way to contact them with out a phone . They have NO online chat representative .My phone DOES NOT call out . HOW am I suppose to reach them with a non-working phone ? Tried going through tracfone BUT they were very limited as to ANY help they could provide . They are now a joke as far as I'm concerned

Back in February they shut my moms phone off. No notice. I called they said she had to fill a application out. We did. After awhile heard nothing. Called they said her id was changed. Couldn't use it. We got another application filled out again. Called today after several weeks of nothing. They said she will never get a phone. That she went over her 30days. We got application right back in as soon as we got it. It's been a big headache since February.

I had to buy a new phone. I went to the safelink website where they asked for my zip code, I put it in and they showed me only six phones to choose from. I was never offered a choice of network. When I got my phone it would not work at my home, I have spent hours on chat with safelink where they tell me I have to buy a new phone and refer me to a phone number to call, which I can't because my phone doesn't work! I can not afford to buy a new phone, I trusted their website which was a huge mistake!

My phone was stolen 3 days ago. In that time since, I have spent over eight hours on the phone trying to rectify the situation. I have talked to 16 different people many of which knew nothing of what they were doing. Several trying to get me to do the same thing the person before had did to get my phone number switched. My old SafeLink phone I tried to switch to will not recognize the SIM card. They said it was the SIM card so I went out and bought a new one, spent money I had to borrow since I am unemployed and about to be homeless. Found out the SIM card was not bad it was the phone. In the meantime I tried two other old phones that I had around the house they said would work. They cannot get them to work. I was transferred numerous times and treated like an idiot several times. I think after everything that they have put me through, that I deserve to have a new phone sent to me. I do not have the money to buy a new phone. I have been off work for a month and I'm just now getting a job and I need a phone! This situation has caused so much stress on me it's ridiculous! I understand this is a free government program but it's to help people and I have not been helped whatsoever in this situation.

I am a SafeLink Wireless customer have been for a few years many of the devices that I applied for and was approved for where stolen from me before I even got them and activated I'm not sure if they were activated in my name or not all I know is that here lately I've noticed an extreme amount of activity that I definitely am very scared about because I feel my life is in danger my device that I am was forced to transfer service to because I was very much unexplainable identity theft related situations more data breaches of some sort it has Ben activity that I discovered in which where my phone was hacked buy a hacker and I'll send you snapchats of what I learnt I just know that I need help my life is in danger there's a lot of individuals who have problems with me a lot of different women that claim they have facts about me when I've been alone for a while I've been alone because of these reasons I am a victim of identity theft but I have a very rare case that some laws that need to be created and policies changed to be able to back mine up that being said I'm always in danger I really need some helpif there's some type of them that I can get you to send to me and my address some type of identity test application or something to read like my count for the new more damage to be done can you please send it to me it 349 Brunson circle elba alabama 3 6323

I called to see how much time I had left on my phone for the year. They told me that I had till December but that I had Verizon and they were getting rid of it in Dec. and if I would agree to change now I would get a Free LG smart phone. Needless to say they cut off my phone 5 days later. Could find me in the system. sent me a flip phone and told me it was a smart phone. Took me 5 hours to get the phone. 3 people told me I qualified for a free LG Smart phone. The last said I had to pay for one and then they would send me a sim card.

I am Sushilaben Parel aged 80 old lady no speaking, writing or understanding knowledge of English furnish this complaint with the help of a person known to me. I had applied in February 2018, to SafeLink Wireless, for a free Phone, Federal Government provides to seniors.My Application enrollement Number:[protected]. The Company had approved the application and thereafter raising differnt queries from time to time-which took time on my part because of my inability. The Last one which asked for DOB proof which I provided sending copy of my PassPort alongwith a copy of Social Security Card.After sending this, the company ha further asked for Social Security Number, a proof I have already provided. I do not a phone for more t han a year and now with desparate efforts I am trying to provide all requirements, the company is stretching leaving me helpless. Kindly lend me help Now.

I have been trying to recertify my Safelink account for over a month now. I've called and spoken with individuals, tried to submit documentation via email, and tried uploading online through the Safelink website. I'm still left waiting! It's mid May ‘19 and I've been trying to recertify since the end of March! I am very unhappy and will be doing whatever it takes to ensure another customer won't have to deal with all this nonsense! Not only have I been WITHOUT a way of communication for 6weeks, but I have been treated extremely poorly as a customer.

I bought a refurbished Samsung Galaxy for $119.00 on www.shopsafelinkwireless.com because I dropped my other phone I had with them for 3 years. I called to activate my service the phone worked for 8 days then the sound stop working on both sides of the phone call when a call was made. So I called back they ran me through 3 transfers the tech sad it was beyond his skill set so I was transfered to a supervisor he said my phone is bad since it's not a Safelink phone where's nothing else we can do for you". I said I bought the phone off your website he asked me for my IME number and said they have no record prob by that I told them I have an invoice to prove it I can send you and he transfers me to his manager. The manager had me do the same thing confirm IME # told me I didn't buy the phone from them there's nothing they can do them without any working or allowing me to reply I was sent to a recorded line that after the recording disconnected me. So I called back and went through the same 3 hour process hopeig I would get someone else that could help me and this time the manager just put me on hold without warning I sat on a blank line for 2 hours before I hung up and called back I went through the process again after getting manager after only a hour this time I remained calm cool and collective I am a professional disabled Firefighter Paramedicso I don't get much income every month so if I want to have a phone I have to make it work I told the manager first thing this timen that the last time I called I was told I didn't buy a phone from you that I bought from you but they failed to be kind enough or professional enough to let me send my invoice to prove it so I can exchange my phone for one that works or just get a refund completely he looked up my IME then said call this number they can help you it's a company called quality one at 1-855-677-7895 so we hung up I called the number they tried to give me a hundred dollar gift card they just needed me information after I gave my name the man said now we just need your address to send your Walmart gift card I replied I don't need a gift card I just really my refund on my phone that I bought on the safelink website and he hung up on me I don't know what to do they took advantage of a crippled old man with a set monthly income that barely allows me to have a phone if it wasn't for the $15 per month service plan when talking to a safelink agent they would say they can't help it trackphone not safelink transfer me and trackphone would say it safelink not trackphone so they can't help me and transfer me again please help me I'm at a loss and can't belive how they lie and treat their customer I need my money or a phone that works

they said phone servive was untransferrable even though I had tracfone service over a month and that zipcodes wouldnt work. I call it [censored] because the phone was set to 37090 previouly and was repeatedly told even after 3 simcard changes one sent by safelink that 37122 wouldnt work nor would 37076. this is stupid because I transferred from iphone 5 to se 4 days ago ans was transferring from android to iphone 5 which I did previously 2 monthhs ago.