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SafeLink Wireless
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www.safelinkwireless.com
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1.6 366 Reviews

SafeLink Wireless Complaints Summary

57 Resolved
309 Unresolved
Our verdict: With SafeLink Wireless's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SafeLink Wireless reviews & complaints 366

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Newest SafeLink Wireless reviews & complaints

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R
5:22 pm EDT
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SafeLink Wireless Service on my phone [protected]

My name is robin garrison phone number [protected] I ran out of minutes july 26 I pd $15 dollars and I have life line I got 500 minutes while everyone else gets unlimited talk and text. I went to look up and see what everyone else was getting for 15 dollars. While I got 500 minutes. And yet i've been a costumer for a good while. Would you not be mad cause I ran out of minutes once again

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11:35 pm EDT
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SafeLink Wireless Lifeline service has been disconnected

I am Lillian Cobb 775/7376319. I had Safelink/Tracfon uninterrupted service for 4 years. March 2020 called Safelink for a phone, mine wasn't working. They refused. I called for a new number, only after my Grandson had my old phone fixed. After calling Safelink customer service at least 5 times with No results, I finally reached Victor at the 800 number. After talking with him, he advised he would "look into it". When I tried calling out, shortly after my conversation with Victor, I learned he disconnected my lifeline service for no apparent reason. When I try to use my phone it says I have run out of minutes (I have 4000 minutes and my service ending date is 12/28/2020) if you need the serial number or Sim card number, please advise. To date I have not been able to get any help getting my lifeline service back on or any answers on why my service was disconnected in the first place! My MSG # is 775/420-9320. I can be reached or a message can be left and I will return the call. I will follow this up with as many complaints to Safelink, Tracfon and any other agency in order for you to turn my service back on. Formal complaint next

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11:20 pm EDT

SafeLink Wireless Expired sim card and did not receive free phone

My husband signed up for safelink and when he did he hit the wrong thing well customer service refused to let him fix his application sent him a expired sim card that was already activated I faught for 3 weeks with safelink tmobile and tracfone and still was being ran in circles with no help well when I brought all this to safelinks attention about the expired sim card and the free phone they wanted to lie to me over and over even when ibwas reading them the proof and everything so my husbands account is fixing to get cancelled all because u couldnt use his service to keep it active and for all this trouble we have had I think he deserves a free phone of his choice plus whatever network he wants to be on

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4:39 pm EDT

SafeLink Wireless Service from technical support at safelink.

[protected] I just got off the phone with Safelink Wireless after what has been a three day ordeal. of trying to find out what happened to my account I called Wednesday [protected] after checking to see what my balance was, I noticed it said refill date May 1, 2020 at the bottom I wanted to know what refill meant as my minutes should just be applied. I was told I was disqualified from Safelink because my phone was in-active.. I asked what that meant. I was informed that I was not following the regulations of using my phone at least once a month.. I could not believe what they were saying. I asked them to check my records and they would see they were wrong. Was that to much to ask of them being they are cutting my lifeline to my family and the outside. I am in a Nursing Facility.. I am on Medicaid and I am 69years old.. I do not have to tell you about COVID-19... and how we in a Nursing Facility are high risk. I told this to the woman I spoke with today [ one of many over past 3 days ] she told me to call National Registry and see if they would give me confirmation. The woman I spoke to informed me that I was not due have to fill out anything until 12-27-2020. Here I call Safelink Technical back, First I was told everything was alright and then when he transferd me I was told my application was pending. What application? You told me I was disqualified because of inactive,... I had enough, of being bounced back and forth. I am asking for your help. PLEASE.. I need you to know I have used my phone everyday since the day I received it... Again ask them to check all the records... Now I have no phone for they took all my minutes off and my texts. What an awful thing to do, especially inthat is going on... the midst of all this... I need my minutes and my sms put back on my phone. My account number was [protected], they tell me I have a new one [protected]. Thank you for your time and help in this matter Sincerely, Anne Scarinci

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11:29 am EDT
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SafeLink Wireless Being punished for taking care of my cell phone.

I'm on a fixed income with 2 kids & now, absolutely no way to be reached or make calls during a pandemic. My phone has been on aprox. 3/4 years. I've taken very good care of my phone. But it has sustained damaged, & although I have never requested a replacement because it still function thru actual calls, now, it's has begun dropping calls & making life difficult. I read online if never requested I am eligible for a replacement phone. But I was informed by "apple" in their customer service that I am not eligible for a replace because the warranty has run out. Basically I am being punished for taking care of the free phone given to my household toi. Well. (& other poor people) during a pandemic i'm being told if I can't pay for another "free" phone it's just too bad. So while governors & other advocates tells us about the resources out there to help us. Tracfone/safelink wireless have left my family & I for dead in the middle of a pandemic. While they get government spending they are denying help to those in need. They were only willing to assist me closing my account they had no other suggestions.

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12:57 pm EDT

SafeLink Wireless Data

Safelink wireless, is a crappy company, with crappy customer service.
I am a cancer patient who also has just had heart valve replacement surgery. I live alone. I have no data. Haven't had data sin late march. I called support on april 3rd. None of them speak legible english, as support is outsourced to some country in southeast asia. The person managed to convey that my data was all used and it will recycle on the 3rd. It was the 3rd, I reminded her. She then said that it may take until the 5th. Today is the 5th... Still no data.
Today, I managed to get a supervisor (allegedly), and she said that I was given my allotted data on march 28, and that I have already used it all (a horrendous lie), and I wouldn't receive more data until april 27th.
When I asked to speak with her superior, she said she would transfer me, but she then hung up on me, instead.
I am getting no assistance whatsoever!

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9:19 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SafeLink Wireless - Safe link needs to be sued class-action

These people are crooks and need to be held accountable for fraud They charge the US government for services for low income individuals and then will not provide any services Safe link has low quality employees who by and large cannot speak english very well; cheap labor is the name of that game One trick these incompetent employees perform is to act...

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A
7:28 pm EDT

SafeLink Wireless My power button, this is mechanical not software, does not work

I contacted safelink on 3/15/2020 about my power button. I kept telling them that it was not a soft ware problem. They still made me take the battery out. I told them that if did so the phone would not turn on. I took it out and it took me an hour and a half to turn the phone on. My son had to take the back off and manipulate the power button. I do not have the money to replace this phone and I think they should replace the phone. I have yet to get any resolution to this problem Amy Gibbons

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5:13 pm EST

SafeLink Wireless Alcatel tli020f1

We have this cell phone with data issues not able to make calls out and unable to receive any calls. Readout: No Cellular Networks available. [protected] that is my phone number having problems with, no service since lasts Year December 18, 2019. We tried for the past few days, spending at about 2hours per-day. After, going through about 5 Tech. server, we asked today to be connected to the manager. An, that happen but with out good results handle up the phone on me, without helping me. That were the third Tech. that left me handing. Today, the last two tech. said that it were dysfunctional and transfer me to another tech, after waiting 68 minutes they had the phone to refer a message about losing phone, file papers to apply for another phone.
The manager that we asked for said, we need
Data update, my phone couldn't do that, gone to Access Point couldn't get any service, some minutes later hung-up the phone. The personal rate 0., very rude. We asked for help and gotten none. This is the fourth time we had called on for service on this phone. Chris. is the 1st part of my name, [protected]@2811 Jefferson Ave SW B'ham. alabama 35211

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8:10 am EST

SafeLink Wireless Safelink phone complaint

I have a SafeLink phone I don't get pending minutes until the 11 day of the month also I'm using WiFi on phone I turned my data off but when I checked the data it's out, they are stealing data and minutes I can't call, I see if you buy a airtime card they will cheat you out of minutes and data then lie about it I don't like this company they need to be shut down

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M
8:21 pm EST

SafeLink Wireless the alcatel phone got wet and would not charge.

Customer i.D. [protected] safe link wireless phone please replace with a weather and or shack roof phone as soon as possible love to you Marcia
I would like the picture of my actual boyfriend that was on the phone and a couple of other things that were on it if you could do that Jeffery is disabled and he struggles with why people hate me to much and disappears a lot for his own sanity, which is a nice thing. Couples are nice. Client number [protected]

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Update by m.j.loves jeff
Nov 23, 2019 8:22 pm EST

Mine got wet

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T
6:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SafeLink Wireless a205g alcatel tracfone

I have a Alcatel A205G tracfone through Safelink and it will not hold charge, shuts off all the time even when it shows that the battery is full, most of the time I don't receive any calls and or texts from family and or my friends, I'm not able to get online or send and receive mms messages, I can barely hear during voice calls on it. You can even see the inside of the phone from the outside of it on the front between the screen and where the numbers meet as its started to come apart in this area. I have had the phone for several years now and honestly it's been a really good phone it's just old and time to get a new phone but I don't have the money for a new one. I don't have to have a smartphone but I do need a phone.

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12:22 pm EST

SafeLink Wireless application status

I made out the application approved I than was asked to submit Medicare insurance card I did so and they said it wasnt good enough that I needed SS Disability form, Called SS had them print out the letter and I in turn E-mailed it to safelink, I also sent them 3 utility bills, they asked for all of this but said that the usps didnt match my address and none of this was good enough, they also sent me 2 coupons and I sent them back.I have nothing more to send you.My client number is [protected] Barbara Lampman.I would appreciate someone looking into this

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3:49 am EST

SafeLink Wireless tracfone - alcatel a205g

This phone does not work anymore at all and it is terrible. I desperately need it in case of emergency and for job calls. My cell number is [protected] and I need a free upgrade ASAP PLEASE. IT IS IMPORTANT IN CASE OF AN EMERGENCY FOR ME OR FAMILY.

I have to either go outside and roam around to get a signal and when I do I cannot hear or understand. The upper left corner of the phone says E a majority of the time surprisingly yesterday it said G and most of the time V. This is the worst phone ever it I definitely need a new one. I have tried to re-verify and keep getting told I am already re-certified!

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8:27 pm EDT

SafeLink Wireless customer service

I called with an issue about my data the first rep tried explaining but was missing the issue. I was then transferred to a "supervisor" who over talked me, did not get the issue and he transferred me to an automated line about requesting call log. Once my call was dropped i never got a callback with explanation. I was sadly disappointed in his easily a customer can be tossed away. I am looking for another provider who may appreciate their customers.

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6:17 pm EDT
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SafeLink Wireless reverification

my names is james v brown, enrollment number is [protected] and I have submitted 6 proofs of enrollment which authenticate address, social security number, date of birth, and proof that I am a Missouri medicaid participant as well as the food stamp program. I have called safelink 10 times to ask them what they want and it is always one more thing.
Then half the time an automated response comes back to tell me that my authentic and correct enrollment number is not recognized or the image is not large enough.
Now what do I do?

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1:50 pm EDT

SafeLink Wireless no satisfying service from live chat

In an attempt to upgrade my phone trough Safelink my original phone was shut off and it turned out that the smartphone I wanted to switch to a Galaxy S 4 wich I was led to believe was compatible with safe-link (it states that on website) well after 2 new SIM cards for whatever reason did not work. Now after 7 days without a phone, (I am a disabled senior) I have been told that my original phone that they shut off can no longer be activated due to technology advances. So I am left without service which I desperately need and no way to call the customer service line. I have been on live chat several for several hours and it always comes down to them telling me to call someone
For some reason no matter how many times I explain, that the phone does not work and I cannot call that is what I am left with.
[protected]@gmail.com

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5:15 pm EDT

SafeLink Wireless wireless

They are complete thieves liars and cheats this was hands down the worst customer service experience I've ever experienced in my life never mind the fact that they can't even speak English that is understandable they would completely lie to you and tell you whatever they could to try to get you off the phone they would tell you they fix the problem they would contradict himself tell you one thing then change it a minute later and after I caught them they would transfer me without warning to another person and after two hours of lies and transfers and automated system of lies and and deceptions designed to get you off the phone like automated system telling you they fix the problem that didn't exist they told me that the only solution that you come with his turn my service completely off and have me reapply so not only did they make a mistake they couldn't fix they made another mistake by locking themselves out of my account but said if I paid for it they could access it so they are a dirty thieving deceiving manipulating company that does what it wants to who it wants and doesn't care because you can't do anything about it their automated system is designed in such a way to get you so upset that you just hang up and give up out of desperation in despair they should be held accountable for their actions like the rest of us a company should not be able to lie to their customers like this help me hold them accountable thank you

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D
D
тнє яєαℓ ℓιвєяαℓ❌ Dog Lives Matter🐶
, US
Oct 07, 2019 7:23 pm EDT

Cant hear the representative on the phone. They send the worst phone possible. They make you keep your phone on for the 1st 10 days of the month, which is bad for the battery. They do not provide the plan people asked for, making them keep chainging it...and this month they refused to give me my data.

D
D
тнє яєαℓ ℓιвєяαℓ❌ Dog Lives Matter🐶
, US
Oct 07, 2019 7:25 pm EDT

Also, the phone is programmed to spam you with a message to buy more data when you run out. You cannot turn off that notification fully. This feels like a scam.

V
V
Veenie11
, US
Sep 27, 2019 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had the experience of with phone and additional SIM cards . Phone didn’t work. Refused to send a new phone. Customer service is in the Philippines. Horrible customer service. Stay away. Free isn’t always free. Venitra Clark. Elmira NY

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K
9:06 am EDT

SafeLink Wireless didn't get my monthly minutes

I get my minutes on the 31st or the 30th of every month but today my minutes wasn't on my phone. I don't have any other phone to use so I really need my minutes on my phone. I got to make important phone calls and everything. So please get my minutes on my phone today. If I need to recertify please text and let me know if that's why I didn't get my minutez

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9:11 pm EDT

SafeLink Wireless safelink wireless

Phone is defective I have called them for the last 5 WEEKS the battery isno good and the phone gets hot. Finally after 5 WEEEKS of calling they agreed to send another phone since the phone I have is discontinued and you can't buy a new battery for it, however, they turned off my phone and I have not received the new phone yet and won't for another 6 days. This is the only phone I have so now I am left with no phone and I have a disabled child. If something happens I can't even call 911 and if God forbid something does happen I will be sueoing Safelink Wireless.

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SafeLink Wireless In-depth Review

Website Design and User Experience: The website design of SafeLink Wireless is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The color scheme is pleasant and the fonts are legible, enhancing the overall user experience.

Eligibility and Enrollment Process: SafeLink Wireless has a straightforward eligibility and enrollment process. The website provides clear guidelines on who qualifies for the program, making it easy to determine if you are eligible. The enrollment process is simple and can be completed online, saving you time and effort.

Coverage and Network Quality: SafeLink Wireless offers reliable coverage and network quality. Their service operates on a nationwide network, ensuring that you have access to a strong signal in most areas. The network quality is consistent, allowing for smooth calls and data usage.

Plan Options and Features: SafeLink Wireless provides a variety of plan options and features to cater to different needs. They offer both voice and data plans, allowing you to choose the one that suits you best. The plans come with features such as unlimited texts and a certain amount of data, ensuring that you stay connected without breaking the bank.

Customer Service and Support: SafeLink Wireless offers excellent customer service and support. Their representatives are knowledgeable and friendly, providing prompt assistance to any queries or concerns you may have. They can be reached through various channels, including phone and email, ensuring that you can easily get the help you need.

Additional Services and Benefits: In addition to their basic services, SafeLink Wireless offers various additional services and benefits. These may include discounted or free smartphones, free minutes or data, and access to emergency services. These additional services enhance the value of their plans and provide extra convenience to users.

Pricing and Value for Money: SafeLink Wireless offers competitive pricing and great value for money. Their plans are affordable, especially for individuals or families with limited budgets. The features and benefits included in the plans make them a cost-effective choice for those in need of reliable wireless service.

Overall User Satisfaction and Ratings: Overall, users are highly satisfied with SafeLink Wireless. The company has received positive ratings and reviews for their reliable service, affordable plans, and excellent customer support. Users appreciate the value for money and the additional benefits provided by SafeLink Wireless.

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