SafeLink Wireless
reviews and complaints

This company has fraudulently added me to the EBB discount through their service which I did not authorise. Upon being authorised for the EBB discount i contacted Verizon who contacted me back today saying the application for the benefit to go through them was denied because it was going through this service group which I never authorised. I received abysmal customer service when I contacted them and no true assistance.

Good evening, Safe link charged me $25.00 before mailing out my SIM card. When I called back I was told to get a prepaid phone until I get the SIM card in the mail. I have yet to received it 18 days and no SIM CARD. I have to purchase minutes from Consumer Cellular and I still have them, I have been approved for safe link service. Every time I call them I'm being told something different every time. Please help. How can they attempt to charge me without a safe link SIM CARD, is it possible? At this time I have Consumer Cellular and they will bill me at the end of the month, safe link did not provide me with any service. Please investigate this matter. Thank you. MY name is Yvonne Proctor, [protected]@gmail.com

Safe Link Wireless Discontinued My Service On My Cell Phone And My New Flip Phone Because They Refused To Help Me In Getting My New Flip Phone Activated Which I Paid 80, 00 For Out Of Pocket Safe Link Suspended My Service And Never Gave Me A New Phone Number For My New Flip Phone Safe Link Wireless Knew That My New Flip Phone Needed To Be Activated They Never Called Me Like They Stated I Mailed The New Flip Phone Back For A Refund Then Safe Link Did The Odd Thing By Mailing The New Flip Phone Back To Me. I Was Mortified I Want Safe Link To Reinstate My Account Which I Never Cancelled Safe Link Cancelled My Account With Out My Knowledge I Been With Safe Link For 5 Years And Their Small Government Phones Come In Handy For Us Seniors Safe Link Please Get My Name Back On The Account And Activate My Phone And New Number

I am a lifeline client & That makes me eligible for the Emergency Broadband Benefit EBB . There is a TECHINCAL GLICTH W/ The EBB Regristion application. The employees are refusing to correct it This is a GOVERNMENT FUNDING That i am entitled to.i hope im not going to have make a formal complaint. If the Government law say that is what by law iam to get

told me they where going to send me a free tablet today is may 5 2021 still have not received that yet they told me lies

Safelink sold me a phone that they now say can't be activated in my zip code. That's something that should be checked before safelink customer service sells a phone to someone. It's reddiculous to sell people a phone that can't be activated in their area so that should be something that safelink customer service checks on before they take someone's money.

Some one from you guys company has this device hacked and monitored without my approval. I will not like to be stalked and harassed, i'm sure you wouldn't either... Will you? No! Okay. I will like to have a copy of this complaint that was made to you and next time take other people well being and privacy more serious.. This is not a game, this is someone life and their love ones life that your playing with! Thanks. Have a great day!

I had been trying for over a week to return my defective cell phone to safelink/tracfone, and they ate my guts out over it-even though ti was well within the 1 year warranty. I finally got a return label, and they don;t even pay for the return shipping!

i was approved 4/3/2021 and still haven't received anything. my enrollment id is [protected].

For the third time, my service has been disconnected. (Most recently on March 4, 2021) Each time it happens, I have to spend half an hour on the phone with someone in India, who is very difficult to hear and understand, and who keeps putting me on hold. Service gets turned back on, but after a few weeks, gets shut off again. Last two times, supposedly same problem: phone number not linked to my account, or something ridiculous like that.

I depend on this phone. I really don't want to have to call Tracfone again, because it takes ten minutes just to make them understand that this is a Safelink phone, and no, I DON'T want to buy a plan or more time.

I have never dealt with the upmost unprofessional, untrained employees ever. No one knows what the heck they are doing. You get transfered over and over, asked for a manager and that person claims to be a manager but still puts you on long holds to still not resolve the issue. The worse part is, if your calling from another safelink line, you will use up all those minutes because calling them is not a free call. Crazy crap... I don't understand why they would allow minutes to be used when calling them for issues that is their fault in 1st place. How is 350 min a month help those in need when they take all the min anyways...Omg

My name is Connie Myrick and I have not got my minutes for march I always get my minutes at the end off each month I got my february minutes on [protected] at09:13 1077 minutes today is 02/28 and I have not seen nothing yet I had a problem and I called the corporate office and they was being really rude to me and so I talked to a guy and I told him how a lady and guy was talking to me and he said I wont be getting my minutes on the first to go buy your [censored] some minutes and another guy said I will be getting my minutes. So the manager at the headquarters said he would handle it and the same two people I heard in the background was there. Then I have to deal with my neighbors talking out loud saying you haven't got your minutes yet. I would like to change wireless services, the guy never called me back and he told me to cut my phone off and cut it back on cause I had bought minutes but didn't get all of my data he was rude very rude worse than the people that I talked to on the 611611 line.

I turned on my Qlink services with government program for cell phone. I had previous service with Safe link wireless who is refusing to turn off my service due to several attempts to enable me to change my government program free cell phone services to other wireless business service (Qlink). My number is [protected]. Safelink is now refusing my calls to get this solved or have not returned my messages..

I had a mental breakdown. I don't remember several yrs. I need a cell phone. I had safelink from [protected] they said. I lost the phone. Don't have any information about the phone. They are giving me the run around when I talk to them. Call here call there, etc. I've been doing this for 2 months. I need a permanent cell ph. I can't afford one or minutes. Plz help me

Not fair! Safelink took my 1000 minutes to 350 minutes, no warning, no explanation!

Class action suit! They know what and why they are doing this, denied ever giving me 1000 minutes... Passed me to to 7 reps, yes 7!

Unreal! Im not stopping there...

The national verifer said they have been doing this, some law or reg. Lets them get away with it!

I have had my phone for over a year and it stopped working. It would power up and then shut off and it just kept doing this repeatedly. I am on a government program and have been the entire time. I called SafeLink on Friday, October 16, 2020, spoke with a customer service agent and he ordered me another phone and told me they would be sending a replacement box for my old phone. I waited a week with no phone, so I called back to check on the status. I was told that I was declined for a new phone because the warranty expired and I was only entitled to one replacement phone. I have never asked for a replacement phone so this would be my first. I told him this and he stated that he couldn't help me because his computer said no. I received no email or any other kind of communication about being denied anything.
I am a retired Veteran and I need a phone, I don't understand this entire process or what really happened. I have been without a phone for a week and I don't know what to do. I have been with Safe-link for over a year.
Rhonda Carchano
[protected]@gmail.com
You can text me at [protected]. I do not currently have a phone to call.

I purchased a motorola e6 phone through safelinks website on (10/2/2020) received phone on 10/9/2020. Buying a phone through their site begins with me being prompted to enter my zip code (to make sure my phone is compatible with providers in my area) I was then given a choice of 3 service providers in my area (safelink at&t, safelink t-mobile, safelink version) of those I chose the t-mobile package.
But when I tried to activate the phone I was passed around to 3 different customer service people and none of them could activate the phone, I was told that t-mobile wasn't available in my area, I asked why would they sell me a phone I couldn't use?
After getting the run-a-round from 3 different people who did nothing but offer to sell me a sim card that would work for 10 dollars more.
I gave up and decided to try again in the morning. The person I talked to the next morning said paying for a new sim card was the only option, I told him that was not acceptable and I wanted a refund, he then tried to tell me I didn't purchase it through safelink but through amazon, I said no I bought it right through their website, he then started lying to me and saying he had the invoice and it said amazon, I said I have the invoice too and it says nothing about amazon and neither does the invoice on their site.
He just kept repeating that I would have to send it back to amazon, I said how? The item was purchased through safelink the invoice says safelink, nothing says amazon, how would I even begin to start a return with them when I didn't purchase it from them? Ive got nothing but the run-a-round from them, they won't fix my sim card problem without charging me and won't accept a return either.
This has been a horrible experience from a company who is paid through the government to help low income people and all they did was take my money and sell me a worthless product, try to extort more money from me to make it work then stick me with this useless phone that can't be activated while refusing my returning it.

I paid for an unlimited plan before my minutes ran out... The next day when I checked my balance it only had the free monthly minutes posted and not the unlimited plan I paid for with my debit card but the money was taken out my account... When I called customer service they stated they didn't see a payment posted on there computer even though my account statement show the money was withdrawn from my account and was told to purchase another plan... As of date the minutes still haven't been add and still no record of a payment ever posted to there computer and im still out of the money spent for minutes I have yet to receive... If ever

It took 3 days, the use of 3 friends phones and countless hours of trying to get through to safe link, being disconnected and waiting on another phone while they tried to resolve the problem, as well as finding the right person to rectify the situation. First it was the setup, then the apn, then no data. Now they told me I used all 350 minutes when my phone records show only 177 and I had to purchase the $15+tax unlimited calls plan for one month in order to make calls. When I asked to compare the call minutes I had to there's, they would only give me the total minutes per day (which did not compare) and transferred me to a voice message (that I had to listen to 6 times to get all the information from) requiring me to submit: send completed sworn statement requesting call detail records form with a copy of the back of your phone showing the imei # under the battery. (never said where to send the request.) alternatively you may provide:
Name, address, cell #, serial number (under the battery on the back of the phone), time frame for call detail records, & statement confirming you are the owner of the phone. You must state "I declare under penalty of perjury that all statements contained in this letter are true and correct." signature
Provide a legible copy of back of phone showing serial number included with sworn letter. Fax request to [protected] (I don't have access to a fax machine.) upon receipt of sworn letter, an agent will call confirming your request & set up and confirm contact information on account. Requested records mailed 30 days after setting up or confirming your information."so pay $15 a month for their free service or go through hoops to show they're ripping you off. There is no customer service and no one at the company to escalate a complaint to, even though there website states"tracfone wireless has a very close working relationship with its retail partners, and are the brand leaders at many of the top retail chains. As such, we are held to a higher standard than other providers in terms of service and delivery." ha!