SUBMIT A COMPLAINT

[Resolved] Safecartrefund not received

5
T Nov 23, 2017

A transaction re a pc program November 5th as well as a pc improvement/internet security obligation November 8th was agreed upon with Reimage, as they claim they will refind you, if you are not pleased with their services.
I referred to the Reimage refund guarantee November 8th and the payment for the Reimage Plus program download was done November 10th, however, NOT the bigger USD 999 sum, which was payment for 3 years of pc/internet services. The transaction of these services was made through the Reimage portal. Followingly, the refund guarantee should apply also for this.

Please, advice me of Your opinion/information directly to my e-mail address: [protected]@outlook.com
Regards
Tom Rosenberg

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • SafeCart Customer Care's Response · Aug 17, 2018

    Hello,
    SafeCart, a leading ecommerce cart, provides a secure and easy-to-use payment method for consumers purchasing goods online. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. The Automatic Renewal Service keeps your software current with the latest program updates and enhancements. The service automatically charges the current renewal subscription fee (plus applicable taxes) to your account before your licence or service expires so that you do not experience a disruption. You may turn off the Automatic Renewal Service at any time by logging into your SafeCart account at https://support.safecart.com/new-login by calling our Customer Care Team. Our Customer Care line [protected]) is open 5 days a week from 6am to 6pm PST.
    Warm regards,
    Jennifer
    SafeCart Customer Service
    www.SafeCart.com

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