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1.2 105 Reviews

Ryobi Tools Complaints Summary

1 Resolved
93 Unresolved
Our verdict: If considering services from Ryobi Tools with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ryobi Tools reviews & complaints 105

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6:40 pm EDT

Ryobi Tools Ryobi P2003VNM

My wife bought this kit to use around her flower beds. Today was the first time she used it and it lasted about 30 seconds before it went up in SMOKE. Smoked so bad it made the backyard smell for thirty minutes. This must be a Fire Hazzard at the very least.
Is there any way to get this replaced or repaired. She had her heart set on managing her gardens on her own and I talked her into buying Ryobi because I had 10 tools and 8 batteries already. Please let me know what can be done
Thank You
G.E. Cade

Desired outcome: Replace

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6:46 pm EDT

Ryobi Tools trimmer/edger

I purchased a trimmer/edger battery operated - the string keep rolling out and stopping the machine and the other attachment the green blade wore off in 3 minutes. I visited a local home depot to make sure that i am doing the right thing and I saw that the green blades is replacable - so I bought apack of it and when I came home to fix it - the green blades are riveted while you seeling replacement for non revited blades.
I hate to create arguments at the store because they have incompetent people working there.

All I need is an updated trimmer/edger - I just purchased mine 3 days ago - if you look at YOUTUBE - someone posted a review of the quality of the green blades.

I need an interchangeable equipment where I can change the blade taking a screw off and insert a new cutter - my name is
Sammy Chunasamy at 18401 Henley road Jamaica ny 11432 cell [protected]- i will not go to home Depot- send me a replacement and also a return label so that i can ship you the inferior item.

You have great items - fix my issue.

Desired outcome: need a replacement that is current

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3:16 pm EDT

Ryobi Tools Blower and trimmer with battery packs

I dropped off my Ryobi lawn tools under warranty pet your instructions at David's Small engine repair in Staham ga. On February 26th. They said it would be ones week. I've just called and they haven't been started on. I've called before.
I'm disabled and live by myself I have no income to replace these items. My yard is a mess and I cannot afford to pay someone to do it for me. You need another option or you just need to replace people's stuff so they don't have to go 7 weeks without equipment. It's very poor service.
This is the trimmer and blower with battery packs which they also took from me and the chargers.

Desired outcome: Replaced or fixed

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5:35 pm EDT
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Ryobi Tools Ryobi 2500 too 3300 psi surface cleaner

I purchased this product through Home Depot in the early spring time last year. I used it to clean my driveway, back patio and walk way just once for the spring cleaning that I do every year. I used it this year again for the second time, back patio, driveway and then lastly my walk way and it stopped rotating to clean. I pulled the head up off of the ground and titled it, sprayed just straightly, no turning, seen it leaking at gasket area and then on top where the allen wrench bolted area. I tightened it due to the reviews that I seen on line as it gets loose which was. I hooked it up to my NEW Ryobi 3000 psi power washer, it was still leaking but not as bad as the first time I used it this year once I notice it stop working. I bought this product on the reviews, a dear friend of mine at Home Depot stating that her Dad has one and works awesome. I had plans on doing my next door neighbors walk way and drive way since it's starting to turn black and at 86 yrs old I don't want her to fall coming out of her front door which is on the side of her house and has mold issues before and I just used my power washer tip to take care of that for her. I paid good money for this with high hopes of a long time used as I take great care in all my tools and other things because I care about my property. Please advise me on what to do with this product, if need be will be gladly to send back to so you can see what I am stating here. I don't want to buy a new one and then the same thing happen again but don't want her spend more money on using just the head part of the power washer tip and waste water as well as time. Please advise, Sincerely Kelly l. Stitzel (US Army Retired)

Desired outcome: Please help me, Model #RY31SC01VNM [protected] LT1945

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Modman
CS, US
Apr 10, 2021 11:38 am EDT

I AGREE. Lets ALL STOP Ryobi products and maybe the company's quality and customer support will get better or they can pull out of of the USA! Last thing we need is poor quality to continue with their employees being less and less knowledgable tech and Customer Service employees. They give wrong advice and then when confronted take no responsibility to their actions nor offer good will to the customer.

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11:10 am EDT

Ryobi Tools Defective leaf blower

Bought blower had for month. On 10/26/20 while trying to start it caught on fire leaking fuel on me and I was on fire. Suffered 2nd degree burns on sixty percent of right leg. Still trying torecover and have permanent scaring . I have ER and doctor bills also.

Desired outcome: Compenaation

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7:41 am EST
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Ryobi Tools Ryobi 125cc lawnmower and Ryobi 2stroke trimmer

I purchase the Ryobi 125cc lawnmower and Ryobi 2stroke trimmer in October 2020. Both of these products have broken down and cannot start.

I returned the products to Mica, who informed me that Ryobi has closed for the year and that my products will only be attended to in the new year.

This is extremely inconvenient as I have a 2 100 square meter yard that needs to be maintained.

It is also very disappointing that two of Ryobi's products broke down in such a short period of time since purchase, this while only being used once a week.

I have been told that Ryobi is designed to last between 2 - 3 years, which is truly unacceptable. Many of my family and friends also confirmed that they no longer buy Ryobi products due to their short lifespan and poor quality.

Should this is ridiculous situation not be resolved before close of business on 18 December 2020 I will ensure that Ryobi's poor quality and service is exposed on social media.

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12:08 pm EST

Ryobi Tools Defective leaf blower

On the 26th of last month I was using my new leaf blower when I was set on fire. I have been through the last month of pain and hell. I would like to hear from you soon
Karen H Mason

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12:05 pm EST
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Ryobi Tools Ryobi mod hp62

11/14/2020

I received a ryobi mod hp 62 as a gift I had not used it for a while and when I went to use it the battery was dead, I attempted to buy a new battery (part number 2401759) was told that battery was no longer available. I contacted ryobi and was told that the only thing I could do as buy a new drill.

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12:11 am EDT
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Ryobi Tools This is ridiculous

We bought the battery for the lawn mower last year. But when we called when it died, they told us the warranty (that was 3 years), had expired. What? Did they start the warranty 2 years before we bought it? Then what's the point? Shall we just start a company with warranties and then start every warranty when we put it in our warehouse for a few years, and then sell it to the customers and tell them it's already expired when they try to get a refund or replacement? This is what they're doing. Ridiculous.

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10:04 am EDT
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Ryobi Tools 33cm one+ lawnmower and batteries.

Hi, a couple of months ago I purchased the
Ryobi ONE+ 18V RLM18X33B50 Cordless 33cm Lawnmower Starter Kit, including 1 x 5.0Ah battery through the Homebase website. Ryobi themselves were also running a promotion to get 1 x 4.0Ah battery, which I completed and received. I've tried using the lawnmower today to mow my back lawn (not big, under 10 meters sq, grass approx 5 ins long) and have so far had to charge both of these batteries twice. I hoped to use one of my other 1.3Ah batteries while my larger batteries were charging but they were too weak to start the rotor blade. So, I'm stuck with a half mowed lawn and two batteries on charge again. Considering that they take about 4 hours to fully charge, it looks like this simple garden task is going to take a couple of days, especially if I want to do the front lawn too (approx 4 meters sq). Previously I have had no issues with Ryobi tools but if I'd known that this product would have so underpowered I would have just purchased a cabled mower and saved myself about £150. I'm really frustrated and disappointed with this purchase.

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7:04 am EDT

Ryobi Tools Pole saw

I am totally frustrated with Ryobi. Bought a pole saw in November. Used less than five times. Now battery charges but lasts only two minutes. I went back to Home Depot with receipt. They did nothing as it was past 90 days. Told me to call Ryobi, I called Ryobi and left my phone number as instructed. No response. I have e-mailed Ryobi - again no response. You can't call their help line as they never answer. I spent $153 for a bunch of junk. Just had to share. Thank you!

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8:43 pm EST

Ryobi Tools Battery operated chemical sprayer

Item is under warranty. The item won't work. Ryobi gave me a repair site in another state and when I called they said they do not work on this sprayer. I called Ryobi back and after staying on hold for twenty minutes they said the servicer should do the work if I take it to them but they are refusing. They gave me another repair service even farther away and said that I need to pay for shipping. I asked to speak to a manager and they refused to do that.

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10:56 pm EDT
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Ryobi Tools trade/construction

Hi my name is Michael Ryan I don't have a complaint as such, more an idea I was using one of my ryobi products and have modified my vacuum and believe it is an improvement that is more practicle and improves the appearance and practnacality of your product if interested in my modification please contact me via my email. Hope to hear a reply Thank you.

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4:58 pm EDT

Ryobi Tools ryb 1.2 corner cat sander

I Purchased this Sander at Home Depot and a extended warranty from Home Depot Purchase date 4/06/2019. Now when I turn it on the Motor start to smoke and vibrates slowly, the sander has only been used about six or seven times. I took the sander back to Home Depot 9/20/2019 to see if I could get it repaired. When dealing with the customer dept. at Home Depot and asked about repair or replace I was given a Printout of there policy concerning the extend warranty and that it only would go into effect after Ryobi Three year warranty ran out, so I needed to send it to a repair center for Ryobi which was my responsibility. After asking another casher I was told the Machine rental dept at Home Depot could help me get my product fixed or sent to be fixed. I want to the rental area and the person behind the counter Yes we do send out Ryobi products to be fixed BUT only after the Roybi warranty had run out and the Home Depot Warranty was in effect, and if I wanted the sander repaired it was AGAIN my Responsibly to send out to a Service Center. I call the provided phone number to your custom3r service from your Web Site and was that a MISTAKE. I talked to a Women named Warna Ext. 1223 and was told by her to take it to Home Depot as I tried to explain what I was going thru, but She would hear none of it and placed me on hold and called Home Depot in Victorville. Of course the Service said all I had to do was bring it to Home Depot. I'VE done this Twice and got the First answer I got from Home Depot again, In other words Home Depot to me IT'S YOUR PROBLEM NOT OURS YOU SEND IT. Again talking to Warna EXT. 1223 at Ryobi I get and angry Wanda who will not give me someone I could talk to. No supervisor or manager or anyone else, although she did give me a place to sen this sander off course something I must do if I wanted it fixed. I guess this is how Ryobi does business, and I ask why do I have so many Ryobi tools.

Robert R Chacon
[protected]@yahoo.com
[protected]

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10:34 am EDT
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Ryobi Tools 38" battery powers 48v riding lawn mower doesn't move in forward or reverse

7/8/2019 My 48V Ryobi lawn mower RY48110 (Serial# JY16527D010030) just makes a clunking noise when I put it in forward or reverse and then step on the throttle. It doesn't move. The unit is plugged in all the time and I show 100% battery life. No one close to my location wants to do the Warranty work on my 38" battery powered lawn mower because of poor Service from Ryobi. I hope this is not true. I've been informed from one of the Service centers that my transaxle is broke. Part# 994920001 I am willing to replace it myself if you would ship me the part and I would send the old part back. I need to mow my lawn please.
Purchased 9-25-2017 from Home Depot-East Green Bay, WI 54311 (920) 465-8237
Invoice No. H4915-32611
Thank you, please respond
Bill Perrigoue
1008 Aldine Ct Green Bay, WI 54311
[protected]
[protected]@gmail.com

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3:55 pm EDT

Ryobi Tools repairs / customer service

I have a number if ryobi plus one tools, all registered - however Three of them ( the auger, the chemical sprayer and the router ) all are in need of repair . All are under 18 months old, the auger is barely 4 months old .

I called ryobi support who told me to take them to my local home depot store for repair .

Home Depot kept them for 3 weeks before informing me that they didn't do repairs on these tools

I called Ryobi support back who said Home Depot needed to update the list of what they repaired and that now I needed to take the 3 tools to my local repair center.

I did that this morning and was again told that they didn't repair any of these items there .

I then called Ryobi support back . My first call got dropped half way through so I had to call back and go through it all again . I called back and the operative claimed that none of my tools were registered and then she transferred me without warning to a new person so that I had to go through everything all over again

The last operative was a xcwwsingly ruse and unhelpful and amongst other things, told me I should have called them from the store as they ‘should' have accepted the repairs

Apparently my only option now is to drive the tools to a repair facility in Brooklyn ( about 60 miles ) and waste even more gas ... or to send the 3 tools at my own expense

The overall attitude of the very one I spoke to was deplorable, rude and unhelpful

They really gave the impression it was my fault and that they had little interest in helping me not did they show any remorse for all my wasted trips to places that I should never have been sent to for repair in the first place

It seems to be almost deliberately difficult to get a replacement tool or any decent customer service

Given the issues I have had, and the amount of ‘down time ‘ from the tools being inoperable and the money I have wasted on pointless trips to ‘repair facilities' that don't ( and apparently never did ) repair these tools I think I am done with ryobi and will not be purchasing any more of their products

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10:08 pm EST
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Ryobi Tools multi-tool package

Only used the plunge cutter tool once, and quit working. When I went to take the battery one side of the connector prongs fell out. Called customer service and was told to take it back to Home Depot, they failed to tell me I needed to take all of the tools back in order to get an exchange. Called customer service back and was offered nothing but I'm very sorry. Not as sorry as I was. Spent about 5 hours on the road, 2 trips to town and 1/2 a tank of gas. Was going to buy a Ryobi table saw that day, but changed my mind. Not impressed with the service, hoping it was only a defective tool, not all the tools in the package!

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9:05 am EST

Ryobi Tools gas jet fan blower - ry25axb

This product was bought by me on 12/19/16 at a HOME DEPOT in Cumming, GA. I used it several times about twice a month over the summer months of 2017 and 2018. It stopped working completely at the end of September 2018. I heard that this is a DISCONTINUED product and cannot be fixed. I have bought RYOBI products in the past and found them to be very reliable, except for this. I want to complaint about the poor quality of this !

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1:39 pm EDT
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Ryobi Tools ryobi ry141900 pressure washer part unavailable.

I purchased a Ryobi RY141900 pressure washer in May of 2018. I used it twice both for a short period of time. When I tried to use it the third time the detergent nipple assembly blew off the pump and had split the brass threads. This is the part that the hose from the detergent tank goes into at the pump (Part# [protected]). You cannot run the pressure washer without this part. Every where I checked told me the part was no longer available. Even Ryobi stated it was no longer stocking this part. Now I have a pressure washer that is only a couple of months old and I will never be able to use it again. There goes $200 for nothing. I should use it as a door stop just to remind me never to buy a Ryobi product again.

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5:10 am EDT
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Ryobi Tools battery operated accessories

This year I have purchased the following Ryobi products from Home depot.
2 Hand Held Skills Saws -all Plug in
1 Sander- Plug in
1 Jig Saw - Plug in
1 Battery operated saw
1 Battery operated Drill 18 volts
2 Battery Chargers for 18 Volt Battery

The plug in items work fine.

The battery Items must have defects because they will stay charged. Example; the Handheld Drill once the battery has been charged, it will lose power after drilling in two screws( Not Good)

The Handheld Battery skill saw will not hold charge long enough to cut through one piece of 2 by four.( Not Good).

All of these items were purchased new . All battery charge items have defects and will not hold charges.

I would like to return these items and replace them with all electric plug in items.

Your response is appreciated

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Ryobi Tools Customer Reviews Overview

Ryobi Tools is a well-known brand that offers a wide range of power tools and outdoor equipment. The company has received numerous positive reviews from customers who appreciate the quality and affordability of their products.

One of the most significant advantages of Ryobi Tools is their extensive product line. They offer everything from drills and saws to lawn mowers and leaf blowers, making it easy for customers to find the tools they need for any project. Additionally, many reviewers have praised the durability of Ryobi Tools, stating that they hold up well over time and can withstand heavy use.

Another positive aspect of Ryobi Tools is their affordability. Many customers have noted that their products are priced competitively compared to other brands, making them an excellent value for the money. Additionally, Ryobi Tools often offer promotions and discounts, which can help customers save even more.

Finally, many reviewers have praised the customer service provided by Ryobi Tools. The company offers a comprehensive warranty on their products, and their customer service team is responsive and helpful when customers have questions or concerns.

Overall, Ryobi Tools is a highly regarded brand that offers quality products at an affordable price. With a wide range of tools and excellent customer service, it's no wonder that so many customers have had positive experiences with this company.

Ryobi Tools In-depth Review

Product Range: Ryobi Tools offers a wide range of tools, including power tools, outdoor equipment, and accessories. Their product range is extensive, catering to various needs and preferences. The quality of their products is generally good, with durable and reliable tools. When compared to competitors, Ryobi Tools stands out with their diverse selection and competitive offerings.

Performance and Durability: Ryobi Tools' products are known for their performance and durability. Customer reviews and feedback indicate that the tools are reliable and long-lasting. They meet industry standards and often exceed expectations. When compared to competitors, Ryobi Tools' products hold their own and are a popular choice among professionals and DIY enthusiasts.

Innovation and Technology: Ryobi Tools demonstrates a commitment to innovation and the integration of new technologies in their products. They continuously strive to introduce unique features and advancements that set them apart from competitors. The company keeps up with the latest industry trends, ensuring that their tools are equipped with the latest technologies.

Pricing and Value for Money: Ryobi Tools employs a competitive pricing strategy. Their prices are comparable to those of their competitors, offering good value for money. Customers can expect to get high-quality tools at reasonable prices. The overall value for money provided by Ryobi Tools' products is commendable.

Customer Service and Support: Ryobi Tools provides excellent customer service. They are responsive, helpful, and professional in their interactions with customers. Support channels such as phone, email, and live chat are readily available, ensuring that customers can easily reach out for assistance when needed.

Warranty and Returns Policy: Ryobi Tools' warranty and returns policy is comprehensive. They offer good coverage and duration for their warranties, providing customers with peace of mind. The returns process is efficient and hassle-free, making it easy for customers to return or exchange products if needed.

Environmental Sustainability: Ryobi Tools demonstrates a commitment to environmental sustainability. They implement eco-friendly practices and initiatives in their manufacturing processes. Efforts to reduce carbon footprint and promote sustainability are evident, making Ryobi Tools a responsible choice for environmentally conscious consumers.

Brand Reputation: Ryobi Tools has a strong brand reputation in the industry. Customer reviews, ratings, and testimonials reflect positively on their products and services. The company maintains a presence on social media platforms, engaging with customers and showcasing their offerings.

Availability and Distribution: Ryobi Tools' products are widely available through various distribution channels. Their online presence is user-friendly, with a website that is easy to navigate and functional. Additionally, Ryobi Tools has partnerships with retailers, ensuring availability in physical stores for customers' convenience.

Overall User Experience: Overall, the user experience with Ryobi Tools is highly satisfactory. Their extensive product range, performance, durability, innovation, and competitive pricing make them a top choice for tool enthusiasts. The company's commitment to customer service, warranty and returns policy, environmental sustainability, and brand reputation further enhance the overall user experience. Based on a comprehensive evaluation, Ryobi Tools receives a strong recommendation and a high rating.

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Phone numbers

1300 697 9624 +1 (800) 525-2579 More phone numbers

Website

www.ryobitools.com

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