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1.9 130 Reviews

Ryanair Complaints Summary

27 Resolved
93 Unresolved
Our verdict: When using services from Ryanair with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Ryanair reviews & complaints 130

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W
10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ryanair Up charges

I booked a return flight from Santorini to Athens on RyanAir in June 6th. Flight number JY81UT. I left my phone in the Athens hotel room as we were using my wife's with international package. I had never flown RyanAir and did not know you were suppose to check in online 48 hours prior to leaving. I got to check in line an hour before flight. Only eight people in front. They were charging everyone up charges and the customers were aggrevated. When we finally got to the agent, he demanded 250 euro for printing boarding pass. No where during the original process on purchasing the ticket was this disclosed. I felt terrible that this was happening m. The agent kept pointing at his watch as if to tell me I was going to miss the flight unless I paid m. He would not discuss anything with me and I have never been treated so rude by an airline. I am respectfully asking for a refund if this fee.
Wayne Lawson
[protected]@parker.com

Desired outcome: Refund

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5:13 am EDT

Ryanair Car Hiring - Pisa Airport

To whom it may concern,

I am writing with complaint about car hiring at Leasys at Pisa Airport via Ryanair.
Reservarion number is CAR RENTAL ON RYANAIR [protected] GBR2021-04-21 paid in Polish Zloztych - 1165, 20 PLN 7-14.06.2021
The service was not made hence the request for a refund of the money. On site in Pisa Leasys advised to contact broker which in this case is Ryanair.
Our complaint and money refund couldnt be taken by Leyasys.
I have contacted and e-mailed Polish office in this matter but unfortunately there is no respnse by now.

I kindly ask for urgent contact in this matter.

Please contact me on my mob no is +[protected] or via email: anna.j.[protected]@gmail.com

Regards,

Anna Stachowska

Desired outcome: Money refund

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8:00 am EDT
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Ryanair Lack of human customer service

It is ridiculous that I cannot speak to a real human.
Please take down the option to call at your own expense just to be ignored.
It is a waste of time and money to attempt to reach someone who might be able to help. I realize COVID19 has caused numerous issues worldwide, but having people to answer and solve issues for paying clients is a priority.
I dont know how this business is still in business.
The chatbot is bogus, and there are literally robots running this company?!

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1:52 am EDT

Ryanair Say that they are not responsible to give voucher to customers unable to fly due to covid-19 canceled flights from us to europe

We have to cancel our Reservation: O6YZ4J
01:05
We are US citizens.EU has extended the travel ban for U.S. residents for July. My flight from US to Spain was canceled and refunded already.
01:06
Ryanair is a non-refundable airline (including in the form of voucher/credit), I am afraid.
If you cannot use your flight, you have many options such as changing the flight or the name, however we have no cancellation policy.
01:06
one year voucher is fine
01:06
I will use it next summer
01:07
As I mentioned above its not possible.
01:07
Did you hear me? I can not flight because of covid19.
01:08
Iberia and FinnAir refunded our flight for July fromUS to Spain.The flight with Ryan was a part of the samesummer vacation from US to Spain and then to Bulgaria. We made the reservation in February when we didn'tknow about the Covid19!My hotel in Spain was canceled. One of my children traveling with me has asthma.
01:08
We are US citizens.EU has extended the travel ban for U.S. residentsfor July. My flight from US to Spain was canceled andrefunded already. We can't travel in these uncertain times. Due to Covid-19 Ryan own us a refund.
01:09
Do you understand?
01:09
Ryanair tickets are non- refundable. This is clearly stated in our Terms and Conditions, agreed to at the time of purchase.
01:10
How can I change the flight now since I do not know my connecting flight?
01:10
I sympathise with your circumstances, but we are not in a position to accept your refund request.
01:11
You mean you did not give out vouchers to passengers with cansel flights?
01:11
Unless Ryanair decide to cancel your flight, we are not offering vouchers.
01:11
We are US citizens.EU has extended the travel ban for U.S. residentsfor July. My flight from US to Spain was canceled andrefunded already. We can't travel in these uncertain times. Due to Covid-19 Ryan own us a refund.
01:11
We are US citizens.EU has extended the travel ban for U.S. residentsfor July. My flight from US to Spain was canceled andrefunded already.
01:12
I need to speak to a manager, please.
01:12
Ryanair follows government guidelines in terms of safetly, but we are a private company. Therefore the Ryanair flight operates under its own terms and conditions.
01:12
I can not travel to Europe.?
01:13
I am not allowed to.
01:13

If you wish to speak with a manager, you need to call us. You may find the numbers you can call under the following link:
www.ryanair.com/gb/en/useful-info/help-centre/faq-overview/contact-us/where-are-you-calling-from
01:13
Is there anything else I can help you with today?
01:13
I am not allowed to travel to Europe. What Ryan does in this case.
01:14
Are the phone numbers free from USA?
01:14
No, we dont have any free number.
01:14
You did not answer my first question.
01:15
I am not allowed to travel to Europe. What Ryan does in this case?
01:15
Its not our responsibility so we are still operate your flight. Once a Ryanair flight is operation, no refund is due.
01:16
Are you serious? You say that you are not responsible for canceled flights from USA to Europe due to covid?
01:17
How am I supposed to flight over?
01:18
I am going to post this all over social media. Shame!
01:18
I am currently in USA and I can not fly over to Spain to take your operational flight! I can not be spending money for phone calls! I demand help!
01:20
Where is the supervisor?
01:21
You must have supervisor.
01:21
Managers are not available via chat, only over phone..
01:23
I live in USA and I am stopped from flying over to Spain to take your operational flight! It is because of Covid-19. This is your responsibility.
01:23
As I mentioned you can change the name or the flight to a different one. This is the two option that we can offer you.
01:23
Can this flight be in July and August next year? 2021?
01:24
How can I possibly know the exact date?
01:24
You can make the change to any, already scheduled flight.
01:25
The fee will depend on the flight date and route you are travelling. Refer to our table of fees to give you an idea of what the charges may be by applicable using this link: www.ryanair.com/gb/en/useful-info/help-centre/fees
01:25
Fee?
01:26
This change is because of coronavirus restrictions?
01:27
O6YZ4J
01:27
Currently a fee is charged for this service, in line with our Terms and Conditions.
01:28
I want everything the same except for 2021.
01:28
The same dates, same people, 2021.
01:29

If you want to change your flight, you can easily do it online up to 2 .5 hours prior to the departure time, unless you have already checked in. I would recommend you to go to our website, select My Bookings then Manage Booking, there you need to click on the ""Change your flight"" option from the list.
Here's a link to the website www.ryanair.com/gb/en/
01:29
Can you book something for July 2021?
01:30
If you can find a flight on the website for that date, you can make the change for it.
01:30
Do you also charge fees for cancel flights?
01:31
No, we dont charge any fee is you decide to not use the flight.
01:31
My flight to Europe was canceled because of the virus.
01:31
I mean if Ryan air flight was canceled because of covid-19 will you charge fee and will you refuse vaucher?
01:32
How can you say that this is not your responsibility? It is all because of the virus. Why do I have to pay?
01:33
This is not good. You are not good company.
01:34
I will complain.
01:34
i dont see your point. Ryanair is responsible for the virus? No. Ryanair is responsible for the travel restrictions? No.
01:34
You can fill out the Contact Form on our website if you wish to make a complaint; contactform.ryanair.com
01:34
Is there anything else I can help you with today?
01:34
I will complain online, so everyone can see. You are responsible to give vouchers as the other good airlines did!
01:36
You will loose a lot of costumers from USA. I am sure I am not the only one in this situation.
01:36
I can only advise about Ryanair terms and policies. Any course of action outside of Ryanair is entirely up to you and your right.
01:37
Is there anything else I can help you with today?
01:37
I can not ever speak to a manager? Such a shame!
01:38
If you wish to speak with a manager, you can call us to do so.
01:39
Is there anything else I can help you with today?
01:39

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6:53 am EST

Ryanair duplicated booking refund & the charge of customer hotline

November 21, 2019
+39 [protected]
[protected]@qq.com

I tried many times to book a return flight from Verona to Palermo on 20th of November, but Ryanair's official website always showed that my reservation was unsuccessful. Therefore, I try to book one-way flight instead and then the flight from Palermo to Verona was succeed while the other not. Then, I have been trying to book the flight on the website from Verona to Palermo during yesterday afternoon, but the website still showed my reservation was not authorized. After many times of trying, I booked the flight. But when I checked my reservation, I recognized that the flight is wrong. The flight I booked is from Palermo to Verona.

Today (November 21), I notice that I can get my refund back for a duplicated booking on Ryanair website. I try to contact Ryanair through online service and Email, but both were failed. No one reply me. All the information I received is automatic response. Then I dial the number +[protected], which Ryanair provided me in the Email. When the line is connected, I try to explain my situation to them. However, the phone hangs up when I haven't finished telling my problem. Then I check my phone details, this call charged me €10, 15 without solving my problem. And I would like to specify that more than 4 min 30 sec out of the 5-min phone call is music playing!

Due to the reason that no fund would be done after the flight departure, I want to request my full refund of the duplicated booking. My duplicate booking is EVDJJL, 15 Jan, PMO-VRN, 15:15-16:50. And, I also want my phone call fee back. I will appreciate that if I get a response as soon as possible.

Best Regards!

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7:21 pm EDT
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Ryanair customer service and technical it issue

I was flying from Venice, Marco Polo to London Stansted. Due to the Ryanair team in Venice and an error on their end, I lost many of my items and was also left feeling angry and upset.

I paid for a check in luggage service. After waiting in the check-in line, I was surprised when I was told by the flight checker that I was priority boarding. I double checked with him, as I believed I had paid to check in baggage and he said no, I can go on the flight or pay €25 Euro's to check in my luggage. I took his word on the matter and I also asked if he was 100% sure which he assured me he was 100% absolutely was.

When I went to departures and through security, it was only when security stopped me I realised I brought over 100ml liquids with me in my luggage, that was suppose to be checked-in in the first place.

I was very frustrated and upset because many of the liquids were expensive and I brought them because I knew I was checking in my one piece of luggage. Security took all my liquids from me that were above 100ml, which is standard procedure and they had every right to. However, I was left frustrated, as I had wished this was the first thing that popped into my mind when I was speaking to the guy at the check in.

I went to the gate and luckily the guy who dealt with check-in was at the gate desk. Just to reiterate, he told me initially I was "priority boarding" and "non check in". I showed him my itinerary and boarding pass "again" and he then admitted to me that there must have been a fault on the system and owned up to his mistake.

I explained my frustration, which he listened to but wouldn't help me out. He offered to check my bag in, which is what should have been done in the first place and had the audacity to assure me at no cost. But why would it be, when it was a service I had paid for in the first place.

I told him, it's now not fair that I now have lost about £50 worth of goods, to now go through exactly the same process that I should have gone through in the first place. I asked him to honour the priority boarding mistake and let me carry on my luggage onto the plane as a gesture of goodwill. I would have highly appreciated and let this go. The gentlemen agreed with my at the time and spoke to his colleague.

I thought the gentleman organised the boarding situation with his colleague, but him and his colleague had other plans.
So, when I did line up in priority boarding, his colleague asked me to leave without even looking at my boarding pass. Which suggests to me, he discussed with his colleague (the gentlemen) and they decided to kick me out of the queue and made me purposely wait. I was treated like some idiot and was made to feel absolutely humiliated. No one should be treated in such manner, no matter the circumstances or positions held. No one should be made to feel second class or not worthy of ones time.

I asked both attendees for their names, to add to this complaint, but they would not provide me this information. I believe you would have all this information anyway based on my reservation number AZ6NUF. I also asked what their complaints procedure was, to which the gentlemen responded that this is not possible.

I did get into an argument with them when I did board at the end of the queue, because I was so angry and upset. And the gentlemen said to me, I should have just paid the €25 at check in and that this situation is my fault, so what is my problem.

I cannot stress the absolutely hideousness of what was a standard check in and board. Further, how appalling were the attitudes of your Venetian staff.

I went on to write a complaint to Ryanair customer service team. The complaint was similar to this one. They as completely dismissed my complaint and sent back a general email stating their policy on checking in baggage. This was entirely irrelevant as I had paid for the service. Which tells me they didn't even bother reading my email.

I will never fly with Ryanair again, as the stress, anxiety and anger outweighs costs.

As such, nothing as come of my complaint. I have followed up with emails but with no response.

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2:45 pm EDT

Ryanair checking in

I should have been on Ryanair flight FR1054 from Edinburgh Airport today at 1605. I arrived at the airport at 1430. When I arrived to catch the bus from Waverley Bridge, Edinburgh to Edinburgh Airport, I discovered the seam on my brand-new small backpack was split right across the bag. There was nothing I could do about this, so I travelled on to the airport. When I got there, I checked in. I was taking my bag on board with me and it was bought as an onboard Ryanair bag ie meeting the size requirements etc.

The Swissport staff said to put the bag on the scales. I assumed the female staff member wanted to know the weight of the bag to make sure it met requirements, so I put my bag on the scale. She asked why I didn't have a tag on the bag and I said because I was taking the bag on board with me. I only had that small bag and a handbag. I assume my boarding pass would confirm I did not have any luggage for the hold. The member of staff (who was very, very busy and dealing with several people at the same time) told me I had to go to the Luggage Point to have my bag wrapped in clingfilm as it could not go through as it was ie with the seam burst. I thought this was a strange thing to have to do and wondered how security staff would check my bag when it was wrapped in clingfilm. I paid £10.00 to have the bag wrapped up and then I returned to the same check-in point. The same member of staff put me through as having onboard luggage.

I was stopped at security because staff would not open my bag due to the clingfilm and I had to wait to speak to a member of security staff and this needless delay made me miss my flight, my transfers and I had to pay for accommodation. I have also had to pay for another flight.

Security staff were baffled as to why someone would tell me to wrap a bag in clingfilm and then put it through as onboard luggage, which she did. She said if you're taking it on board you shouldn't weigh it, but she told me to weigh it and I assumed she thought the backpack was too heavy or big as onboard luggage.

Please reimburse the cost of my flight as least - although this will not compensate me for the distress this has caused me and that I missed a day of my holiday etc., etc., etc. None of the categories fit for this complaint.

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Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 8:35 pm EDT

the claims on reimbursement shall be presented to the air carrier along with
- PNR or eticket number
- exact figures (sum)
- a good reason .

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1:46 pm EDT

Ryanair illegally charged for not having web check in

Ryan air is not cheap airline…its cheat airline
Double check before booking with this airline...they hide many things and they loot you at the airport..pay the ransom or miss the flight
I traveled from Athens Greece to Sophia Bulgaria by Ryan Air and due to internet issue I could not get the boarding pass. At the airport I was denied to travel and was forced to pay 55 Euros to get the boarding pass. This was a big blow and jeopardized my traveling budget too.
I have traveled more than 35 countries with almost all the airlines, but this happened for the first time.
This is clear cut loot and black trick to Ryan air to make money.
It is mandatory by the airlines to provide boarding pass online of offline.
But this was the most bizarre experience.
I have decided not to travel by this mafia and pirate airline who squeeze money from the passengers, which is their right when they by the airline tickets.
I have decided to raise voice on all the platforms against this unfair money squeezing dirty tricks by Ryan air.
I request all members to help me in getting my illegally snatched money by this so called fraudulent air line and please guide me how to fight out.
You may connect with me at: [protected]@gmail.com

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7:09 am EDT

Ryanair car hire

Having spoken to your complaints staff over the telephone, they have advised me to raise a case through your online department.

On the 26th of July 2019 me and my family arrived at Carcassonne Airport to collect our hire car that was booked through the RyanAir website. The reference number was ££££ and this included car hire with myself as the main driver and my brother in-law as 2nd driver. I also paid extra money for the extra AXA insurance damage waiver (Ref ££££).

On approaching the counter at Firefly Car Rental I was asked for a £1500 deposit which I didn't have on my credit card. So my wife offered her credit card over and this was refused as the car was in my name. After looking at the hire agreement I informed the firefly employee that the hire agreement demanded an 860 Euro deposit which I offered to pay on my credit card. This again was refused.

The Firefly employee then explained that this was a common error by RyanAir and that we'd have to rent a new car. Having no choice in the matter, we then paid an extra 226.30 Euro to have a lesser type of car as we hadn't budgeted for this inconvenience. What really confused me was that hiring this 2nd car, didn't need either a 860 or 1500 euro deposit.

The information on the agreement states ‘ A deposit of EURO 860 will be held against your credit card for the duration.' This I would have been able to pay on my card but wasn't' acceptable by the hire company.

To resolve this matter I would appreciate a full refund with regards to the car hire and the Insurance costs.

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Update by complainer3600
Aug 07, 2019 7:12 am EDT

Ryan Air have come back and basically said that it's not their problem. They have instructed me to complain to Cartrawler, which I am having difficulty emailing as I can't find an email address to complain too.

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10:32 am EDT

Ryanair loss property on board aircraft

Hi,

I left a bag on a Ryanair flight FR4197 on 29/06/2019 which arrived in London Stansted at 7:30pm from Milan Bergamo. My item which was left on row 11F was a duty free handbag which contained a Barbour jacket, a Dead Sea face mask, iPhone charger and battery pack.

I realised I had left my bag whilst I was on the transit. Once I realised I thought it would be a simple case of letting the cabin crew know since people would still be disembarking the aircraft. It had only been 5 mins since the aircraft had opened its doors. Once I got out of the transit one of the airport staff told me to get through boarder control and speak to the Ryanair desk.

Once I got there and asked how I could get my stuff back they handed me a bit of paper and said it will be forward on to First Flight. Surely there should be a much simpler way to just contact the staff that were still onboard the aircraft with passengers still disembarking. It was a Friday evening so I was told I couldn't call until Monday from the hours of 9 till 1pm. Firstly I work and its hard for me to call them but every time I do, I spend 30 mins calling them for me to not even to speak to anyone since I get cut off before I have even got through.

I have emailed the First Flight Forwarders, I logged the lost items the same evening and heard nothing. Even on their website you can't filter what has been found by most recent date or airport which it was found in. There are thousands maybe more of items which I cannot go through. I have spent hours searching and yet no hope.

I reported it as soon as I found out and have not heard anything since. I tried calling many times but could not get through as I keep getting cut off. I have emailed multiple times and no response. Is this how a company should treat peoples possessions which are so important. I am not sure how anyone has got their lost property back. It is daylight robbery that the airlines and the lost property handlers take away peoples lost property and make it impossible for them to retrieve. This is a breach of human rights. Is there anyone I can speak to or is there anyone that can tell me if my property has been located?

Regards,
Jerome

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3:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ryanair extra charges

Hi, with reservation U162XP using Ryanair my credit card was charged with 224, 42 Eur. For this amount I got receipt (flight). Unfortunaltely I was charged additionally 34, 77 Eur. Please let me know what is this payment and please send be bill/ receipt with details what it was. It is company card and I need to persent all justification for all costs. When I contacted Ryanair they told me that this extra charge was done by car rental and that I should contact you. Please let me know what was that extra charge and please send me a bill/ cost confirmation.

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mistake

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9:09 am EDT

Ryanair I booked [protected]) a fly to bucharest; they paid from my money only for a plane ticket

they don't included my checked luggage in Madrid we have to pick up our luggages and check in again because it was it ryanair, we paid 120 $ for each luggage in Miami, and another 40 euros for the other one, but we get the tickets to Bucharest, I never fly so low and expensive like this, and for return is the same fees, you rip off people, and you don't tell exactly what they buy with you if I can I give you -5 stars and bad reviews, but you can, is nowhere to complain only here, hope the people to see it and buy their ticket some other sites, you suck

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6:13 pm EST

Ryanair baggage fees

Dead, Justfly

I recently had a few frustrating and costly experiences with Ryanair. I feel I am owed compensation from your company for my expenses.

On February 21st. 2019, my group of 15 including myself, staff and mentally disabled students were traveling from Standsted, London to Paphos, Cyprus on a school trip on a flight booked through your website. Excited and there early enough to get through check-in and relax after traveling all the way from the United States we were rudely informed that we had to pay $55 per person because we did not check in online. As you can imagine I was perplexed by this information because I had received no email stating such! Not only did we almost miss our flight, which Ryanair attendants at the flight check desk were extremely unprofessional and rude to my whole group and even threatened to make me compensate everyone on flight FR3132 if the flight delayed, but we were taken advantage of and mishandled by your company. I am asking to be reimbursed the money spent on the late check in. We never received an email from "JustFly" or "Ryanair" stating we would need to check-in online or be penalized! It is unfair and unjust! I am asking to be reimbursed the $55 spent to check in each of the 15 members flying. I use "Justfly" often and would love to continue to book flights in bulks, but will no longer book through your site and will tell everyone I know not to book through your site If this matter isn't properly handled.
Best regards, Carissa Boston

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10:17 am EST

Ryanair refusal to provide me with the rental car I had booked and paid for unless I took out the comprehensive insurance

I booked and paid for a rental car through Ryanair when booking a flight. The booking turned out to be with Goldcar - agreement ref [protected]. Ryanair have advised me to complain to Cartrawler as that is who they have a contract with.
I arrived to collect my hire car on 20/12/18 and provided all the necessary docs and my credit car. I live in France but have a UK driving license. I have applied for a French one but it can take upto a year. The Goldcar employee at Stansted - Andrew, said, because I have a UK driving license but live in France he could not generate a code to fill in some tick box and could not therefore give me the car. Eventually he said he could only give me the car if I paid £198 comprehensive insurance for the 9 day rental period in order to be sure the asset was protected. I had no choice, I needed the car and paid. I have since discovered that if I had had a French driving license there would not have been a problem ie I would not have had to pay for the comprehensive insurance. I feel like I have been ripped off.

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10:22 am EST

Ryanair flaunting euro caa

Today 15th Dec, I should be home starting to get ready for Christmas. I booked with RYANAIR and was given the option of checking in on line early but had to book a seat 7euros. Ok I'm traveling on my own, so it does not matter were I sit. I was to check in 2 hours before my flight on line, this being no problem as I only live 10mim from Airport so I had the computer & printer ready just to print out my ticket and waited for the time of 2 hours before flight. Flight leaving from Lourdes- Lnd-- Stanstead 11.40. I got all ready at 9.40 to check in. Again this page jumped up to add my seat at 7 pound. No I thought maybe I will wait until I go to my place of work to say bye and the girl on reception was kind enough to again log on to Ryanair this being 20min later, time now 10.15. No she had the same problem. So of I went to Airport intending to print my boarding pass there. Not a self service computer in sight. I go to check in desk try to explain, she not only was she uninterested but guided my to another girl, who in turn asked me for 55eurs . Of course I refused. Neither did they want to listen. Point being when I looked at the Euro CAA web site due to this matter. It says Airlines are in the right to deny boarding should a person not have right papers including boarding pass. I feel RYANAIR is putting folk already under stress of traveling and in a panic to go ahead and press for a seat even.
I know of this happening to other people as I work in a hotel and the persons ending up paying for a seat even though they didn't care were the would be sitting. SO no never should I have to pay the little bit extra with Air Lingus or easy jet . Its well worth it without all the nonsense with Ryanair. Also Euro CAA should be looking into this for sure as Ryanair seem to flout this lax in aviation.

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5:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ryanair terms and conditions - article 10 - refunds / section 10.4

Tuesday 27 November 2018 - Ryanair Complaint - Appalling Customer Care

I am in a similar position, my husband booked Ryanair flights from Luton to Cork on 17/10/2018 for us to go stay with good friends for Christmas in Drimoleague for period 21-27/10/2018, and for 2 passengers the flights have cost us £489.62.

I experienced a very painful problem with my left shoulder so sought medical help. An MRI carried out on 22/10/2018 diagnosed a large tear to the Supraspinatus Tendon, so arranged a Consultation appointment on 23/10/2018 with a surgeon to discuss MRI outcome and any further requirement(s).

This ended up being surgery and took place Monday 05/11/2018. I was informed post surgery I would be in a lot of pain, important to take regular pain management medication as assists with the healing process. Further informed the rehabilitation process is slow and careful initially over first 3-month period.

My left Arm post surgery is in a sling both day and night for first 3 weeks, then to be reviewed and possible gradual sling use reduction. Passive Physiotherapy also to commence, so assisted physiotherapy, not me actually carrying out movements but therapist supporting left shoulder and arm with both hands and carrying out start of rehab movements process for me (my husband also has been instructed how to carry out passive therapy - he forgot as soon as he got home, so on second physio attendance he used video facility on my Samsung tablet to assist with getting movements correctly and positioning of his hands - if moves/positioning carried out incorrectly it hurts much, I know, as this has taken place after first instruction to memory!

After week 3 (which I am at today), my physio appointment tomorrow will possibly start me at the next stage and this will continue until completion of week 6, this all being well that I have progressed enough to do so.
I have been instructed via the surgeon that due to my illness I am not able to fly for minimum of 8 weeks - more so as I could undo all the good work he has carried out, I would be back at stage 1, in much pain too, along with surgery a second time around not being as easy and complications could come about.

The surgery involved being a section of bone removed from rotator vicinity, the torn tendon is reattached via means of medical gluing to a small plastic plate, the plate with tendon attached is placed/inserted within area where bone removed, 4 small plastic screws attach the plate to bone in rotator area, then medical cement is used for infill and to seal the plate firmly in place - the next part is up to me to do what I have been instructed to carry out/do rehab wise over the next 3 months, then further review.

Upon this taking place and I then knowing the circumstances ahead post op, I applied to Ryanair for a Refund for 1 passenger only, not for both of us booked on this trip. I completed the applicable online Ryanair Refund Form under Ryanair Terms & Conditions Article 10 - Refunds / Section 10.4 Serious Illness. Submitting with this Ryanair form all applicable documentation required by attaching files to Ryanair 'Browse' facility, some of documentation being Surgeon letter stating illness, surgery date, period unable to fly for and .along with all rehab documentation/schedule period involved.
I am in receipt of 'Standard' email only responses back from Ryanair Support Zen Desk! Currently I am now upon submitting my 7th email to Ryanair, it would seem that Ryanair possibly does not refund under any circumstances... even with T & C's in place!

The email I submitted last night to Ryanair, I have stated that I require the following information as a Customer:
1) Please supply the following in relation to Ryanair T & C Article 10 - Refunds / Section 10.4 as to how many official requests in total Ryanair has received from Customers over the past 5 years?
2) From the requested total outcome, please supply the total numbers of Ryanair Customers that have actually been in receipt of a full or partial 'Refund' reference Ryanair flights under applicable area/section specified?

I am still awaiting a response to my email request reference Refund data numbers only!
Ryanair has a legal obligation to keep this information for national taxation and internal claim purposes i.e. Ryanair actually making claim themselves for reimbursement of certain funds under their insurance cover.

I am actually disgusted at what Ryanair is allowed to get away with via Governments and all other Travel Parties which are in place to protect and support us Customers, the Public - we have rights as Customers/the Public, but it would seem Ryanair can get away with murder - they should be fined to the hilt and better still made to comply with Rules and Customer Human Rights - my current situation is totally out of my control and I have to abide by what has been set before me, otherwise I will be back where I started.

I currently have quite a bit of pain, movement is limited (this will become better with time, rehab and I doing what I have been told to do) - I am presently administering pain management relief of Tramadol and Paracetamol, both at the same time, again her hopefully only for a period of time until movement becomes better and is controlled.

Complaint Review advises that Ryanair have stated this lady cannot fly because she is in a sling - well bingo, so am I and have put in a claim the opposite way and guest what, Ryanair have changed their Terms & Conditions to suit them, not to pay out - it would seem a lot needs looking at reference their trading rules and Customers Legal Rights, of which they seem to have none with Ryanair - I hope this airline goes under, especially with Michael O'Leary's latest brain waves he's been thing of: to charge for using WC's in flight, for passengers to carry their own baggage to the plane, to charge for overweight passengers - the man is greedy.

One thing I do hope, is that Aer Lingus or BA can come up with some flight deals to compete with or be better than Ryanair, as these alternative airline services are far, far better than Ryanair's, they also have respect for Customers and it's not a "Cattle Market" situation for flights, along with Ryanair not actually carrying out what you pay for - we had an experience of this when we flew Ryanair for the first time 31/05/2017 from Stanstead to Cork, we paid for Priority Boarding, there was "no" Priority Boarding, there was one massive queue, people were pushing in left, right and centre - foreigners were queue jumping, there was constant last requests for passengers for flights about to depart, absolutely no organisation whatsoever.
My husband and I said we would never fly from Stanstead Airport again - we had plenty of time upon arrival at this airport, had planned breakfast Security side as we usually carry out in a leisurely way, but the queuing took most of our time, nearly 2 hours, we ended up rushing for takeaway food literally at the very last available prior to the main airport ramped walkway to the departure gate - after this latest situation I feel probably far better for us to pay that little bit extra and fly with Aer Lingus, we have used this airline many times since 2008 and their service has been very good.
As for Ryanair's customer service, well it is absolutely appalling and disgraceful - how do Ryanair get away with how they treat the public and much lack of respect they have for their customers, they are only where they are through Customers, but if they continue the way they are going, they are going to go under with one big bang!

Hunt Residence - South East Area

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Update by Sylvie - South East Area
Nov 27, 2018 5:24 am EST

Break their own Rules, Term and Conditions mean nothing to Ryanair, they have the most appalling Customer Service, Customers do not have Human Rights - how does Ryanair get away with and I thought Government departments and other Travel Protection Organisations are supposed to be in place to protect the Public, Customer Rights, not Ryanair most the time - disgraceful airline service - of the opinion would be better to pay that little bit more and fly AER LINGUS or BRITISH AIRWAYS, certainly have more respect for their customers and a far better service.

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Ryanair car hire

Ref DE428762830 / [protected]

Dear cartrawler
I contacted Buchbinder directly since my booking through Ryanair car hire went to them. Please see the below email trail in respect of an unfulfilled car hire and a request for a refund for the car hire.

Kind regards
Steffi Thorhauer-White

__________________

Dear Ms Thorhauer-White

Since you have paid the rental price for the booking directly to your broker Cartrawler, we would ask you to contact Cartrawler regarding the refund. Unfortunately, we can not refund you from our side.

Please send your demand with our letter, the train and the bus ticket to Cartrawler. They will contact us then to clarify the details.

Mit freundlichen Grüßen/ With best regards

Nicole Friedel

Customer Care

BB_Signatur

Terstappen Autovermietung GmbH

Theodor-Heuss-Str. 71-73
47167 Duisburg

E-Mail: [protected]@buchbinder.de

Web: www.buchbinder.de

Sitz der Gesellschaft: Duisburg, Germany, HRB 25366, Geschäftsführer: Hubert Terstappen
_________________________________

Von: Steffi Thorhauer
Gesendet: Mon 29 Oktober 2018 09:49
An: customer care ; info.berlin.schoenefeld.airport ; Steffi Thorhauer
Betreff: Ref DE428762830

Dear Sir or Madam

I had a booking for a car from Sunday 21.10.18 - Tuesday 23.10.18 at Berlin Schönefeld. On my arrival I was advised that no cars were available. I waited for over two hours and still no cars were available. No management was available to support staff or answer my questions /queries around a refund. I was instead given this letter - see attached. This is a standard format and didn't quite reflect the situation. I was advised that no other letter was available.

I am extremely disappointed by the service and am unlikely to use Buchbinder again. I would appreciate a full refund for the booking as I was never able to use a car. I instead used the train and FlixBus for my journey from and to Berlin at an additional cost of £52.24.

Staff on duty were appreciative of me making alternative arrangements as no doubt the long queue of unhappy customers was getting bigger. The standard letter I was provided with suggests that the cost of another car hire would be covered. However, given no other hire service had cars available, I request a full refund of the booking.

I would appreciate your assistance in the matter. I can be contacted on this email or on [protected].

Kind regards

Steffi Thorhauer-White

Sent from my Xperia XA1 on O2

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Ryanair car hire

I recently booked carhire for Dublin airport but wen I got there man told me I disnt have car to pick up there after gettin up on email he said car was in diff country in karkow Poland I booked flight an carhire at same time . Since cudnt get through to rynair at pick up at airport my cousin cAme 4 hour drive to collect me . When I finally got home I called to complain an get refund An man on phone said there was a car in Dublin an also a car in Poland for same date 8/8/2018 . I applied via link man emailed me to get my refund an then today I re cieved another invoice for carhire for 10/08/2018 for £50 for non collection I have really been passed from puller to post an several charges just keep happening which is so frustrating wen can't get issue resolved . Then for more charges it really is a joke thank you so much

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Ryanair "victim for second time"

It is the second time I become the victim of deception by the crooks. The first time, two years ago I rented a car in Girona, Spain, via RYANAIR CAR HIRE by FIREFLY CAR RENTAL. The fraudsters there charged me with 250 E to buy a full insurance of the car, saying 'that it is mandatory in Spain for car rentals and if I did not pay it I could not get it, losing the 190e I had prepaid. Then, after 10 days, they charged me with 50e further claiming that the car smelled smoke even though neither me nor my wife are smokers.
On June 5, 2018 I visited Malta where my friend rented a car for me via RYANAIR CAR HIRE scammers. The flight was delayed at RYANAIR's fault. As a result, I went to get the car from the desk of BUDGET late. After they hod the amount of 1531e, from my VISA card, as guaranty, I was charged 25 more for late arrival. At the same moment I call RYANAIR CAR HIRE who told me not to pay that money. But when I refused to pay the above money to BUDGET, they in turn refused to give me the car. In a new telephone conversation with RYANAIR CAR HIRE they told me to pay and I would get back the money I was illegally asked when returning to my country. In my new phone call with them when I came back home, they asked me to fill in a complaint ticket and in reply they told me that they would not give me back money because I had to call BUDGET and let them know about the delay of the RYANAIR's plane
Tips: 1. Do not make any transactions with the fraudsters of RYANAIR CAR HIRE The low prices they give are "cheese in the mouse trap" and then you pay double and more while they say they have no responsibility.
2. Before you make any transaction through the INTERNET, read carefully all the evaluations (reviews) of the victims of the thieves and the scammers.

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Ryanair left phone on flight & still tracked!!!

I came across this board & in as much as I really cannot be bothered about ryanair.
I do care about people as a christian.
My phone was left unfortunately on ryanair fr 2068 from palma to dublin on sunday 3rd june 2018.
The flight was delayed and I had a connecting flight!.
Since it was tracked, was certain it was a simple reconnect.
My phone has travelled back and forth, voicemail changed from english to spanish.
I know my responsibilities towards my possession.
But it is a total shame & disgrace that ryanair lacks no service and would never fly with them again.
I have emailed with all the details, don't bother calling as you are just rushed off.
At least excess baggage in dublin still cared and shout out to marissa for excellent customer service, but how can they return it when it is still on the plane.
With all the details emailed... Conclusion today is that never leave anything on ryanair... Tracked or not.
Shame on ryanair.

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Ryanair Customer Reviews Overview

RyanAir is a popular low-cost airline that operates across Europe. The airline has received mixed reviews from customers, with some praising its affordable prices and convenient routes, while others have criticized its customer service and additional fees.

One of the most positive aspects of RyanAir is its low prices, which make it an attractive option for budget-conscious travelers. The airline also offers a wide range of routes across Europe, making it easy to travel to popular destinations.

However, some customers have reported issues with RyanAir's customer service, including long wait times and unhelpful staff. Additionally, the airline is known for its strict baggage policies and additional fees, which can add up quickly and surprise travelers.

Overall, RyanAir is a good option for travelers looking for affordable flights across Europe. However, it's important to be aware of the airline's policies and fees before booking to avoid any surprises.
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