Rush My Passport
reviews and complaints

As most people with extremely limited time to obtain a passport, I contacted RushMyPassport.Com based on their length of time in business and presumed experience in the field. I submitted all the documents listed in the checklist they provide in order to process the application to renew a passport. I paid them a total sum of $493.00 to engage their services and renew my mother's passport, as she had to travel on an emergency basis to keep a relative on his deathbed company.

Clearly, I would not have tendered this rather large sum so trustingly unless I had been repeatedly assured by their Customer Service Reps that, upon timely submission of all the items on the checklist that they provided, I would be able to have my mother's passport no later than Saturday as my mother is traveling on Sunday. All the required documents were submitted timely trusting that, based on their length of time in business and the fact that renewing a passport is such an ordinary task, particularly for them given the experience that they represent to have, there would be no delays.

Today, Friday, the last business day before travel, I was sent an email, very late in the day, advising me that the State Dept. would require additional documents before processing the application, not provided for on their checklist and further stating that I would not be able to obtain my mother's passport on or before the day of travel. As a result, she has had to cancel her trip, miss her last chance to see a very close relative on his deathbed, lose the money that she spent on her airfare, and, according to Mr. Altman who represented himself as the owner/supervisor lose the $493.00 paid to them in order to provide a service which the company's CSRs eagerly assured me that they could. Mr. Altman further stated that I am not entitled to any refunds, as he has 'the last word on the matter'. Mr. Altman repeatedly emphasized that the business relationship into which I entered with Expedited Travel, can be best described as, and I am paraphrasing, 'buyer beware' and that I should have known better than to expect what the company's CSRs promised over the phone from the outset.

These truly are the worst sort of people, not because of the unforeseen delays that dealing with any bureaucracy entails but because of the either ignorant or malicious misrepresentation on the part of their CSRs as to what could be accomplished, and mostly because of Mr. Altman's, who should actually know better, lack of empathy, customer service skills, and even common decency when dealing with a client in such difficult circumstances.

Buyer Beware Indeed!

Do not. Please do not use this RushMyPassport.com service over the internet. They are nothing but rip-off artists. I needed a passport to go to Greece. I tried for a month to get one from Rush My Passport. Not able to do it and all they wanted to do was to keep charging me more and more and more for each little service because of one delay after another. When I finally gave up and went to Legal Passport, I could not get a refund from RUSH MY PASSPORT. They refused to work with me in a timely manner and they refused to refund the money they charged me in spite of the fact that I was unable to get a passport from them.

Fortunately, I was able to get a passport from Legal Passport in a week and was able to travel to Greece. I am enjoying the beach but am still extremely miffed over the incident with RushMyPassport.com.

The date of the incident: March 18, 2016
Client/Order Number: 469482
Resolution desired: I would like my $198.80 refunded to my account. I was not given the passport service I paid for and had to go elsewhere to obtain a passport.

I will never recommend anyone use RUSH MY PASSPORT for any reason. Please go somewhere else.

Rushmypassport.com will lie and cheat you out of your money $250 rush fee and processing fee, and not provide ur passport or any services on the designated day all has agreed. Nobody will call you or text you, no one... An addition they ask you to put a money order or pay with a card in there for the amount of $270 for the actual passport agency - embassy fee. And for any meter you wont use there service. They will hold full amount of rush fee and also commingle - convert embassy fees to there account also! So you wont get nothing!

All the positive reviews are were posted by employees of the rushmypassport it's very clear to me.

Rush my pas port is a total scam. You do all of the leg work to get your pas port completed. So if you don't have time to go to the post office and process your pas port guess what? You can't get your pas port period! Rush my pas port also does not do refunds! If you don't cancel your order in less the 24 hours you will NEVER see your money again.
I went down to the post office months later and they processed my pas-port and had it in my hand in less then 3 weeks.
This service is a total rip off!

I submitted a rush order for a new passport on March 8 and submitted all documentation the following week. They informed me that they needed additional info which I Fed Ex'd on April 3. I received a confirmation from Fed Ex that the docs were submitted on April 4 and an e-mail from Rush My Passport that my documents were received. I also received a voicemail that my passport was being processed. Today it is April 16, and I still have not received my passport. I called Rush My Passport and the representative stated that they have not received my documents. Their company confirmed receipt themselves! My trip is coming soon and I am not happy with the service from Rush My Passport. It's not worth it.

I was supposed to travel for business unexpectedly and needed a passport right away (I had lost mine). I was told over the phone and online that they would have no probem fulfilling the request. They cahrged my card and then a few days later told me that they could not get the passport to me in time for my travel. I had to make an appointment with the state office and get my passport through them - Which proved to be a much easier process (believe it or not). I asked to have the money refunded and they told me that because I did not cancel the service within three days they did not have to give the money back. I found this excuse very interesting as I was not told that the service couldn't be fulfilled until after the three days.

I recently applied for a passport through rushmypassport.com on Thursday 07/01/10. I paid for the 3-4 business day service and now I'm being told that my passport won't be ready until Monday 07/12/10. This service is a complete SCAM! No one and I say No one should use this service. There is no outlet such that allows you to be able to obtain a refund either. So whatever monies you paid for the services you were to receive, you are out of. COMPLETE UTTER SCAM!

It seems to be human nature, to only complain, so I thought it only fair to post a good experience with this company, that my wife and I just had.

Here's our story: On the President's Day weekend of 2010 (just last weekend, as I write this), we discovered that my wife's passport was expired. At that time, there were only 10 days until we had to travel to the Bahamas. The expedited service through the USPS was two to three weeks, according to the Department of State website. It was Saturday morning and we scrambled to see what our alternatives were and I Googled "passport expediting services". The first one that came up was RushMyPassport.com. We immediately jumped in to the process, as the website seemed well designed and legitimate. We filled out the online forms, got our ducks in a row at home, and waited for a call from an agent (as promised on the website). We didn't hear from anyone for 2 days and on Monday we called. The operator said they were closed because of President's Day (which made sense, as I, too, was off work) and to expect a call the next day. Honestly, I started to get concerned, as I then Googled the site's name, again, but this time with "reviews" after it. I read some bad ones... BUT - come Tuesday, an agent from the company, Kyle Cloud, called my wife and started the ball rolling. He sent us an email with the check-list and the authorization letter (to allow RushMyPassport.com to work on our behalf). He then sent a FedEx label, via email. He carefully walked my wife through all the steps and double and triple checked that we had everything in the envelope. Here is what he stressed the most, after that - YOU MUST send the FedEx, when you are directed to, as they have a limited amount of spots, each day, to get in front of the proper folks to get this done. We had everything sewn up, on our end...and FedExed the envelope when and as directed. Kyle called on Wednesday to confirm he had received the documents and everything was in order. He did say that there would be a one day delay, because of the volume of business they had. As such, he would be refunding us $50, as we paid for the next day air option and it would now be two days. We asked if we could switch delivery to Saturday for a little extra. He checked, and asked if we were OK with $25 refunded, rather than $50, due to the extra charge from FedEx for Saturday delivery. We agreed that would be fine, as we would only be a few days away from our trip and just wanted to get the documents in hand. So...on Saturday...9:30 AM, the FedEx truck pulled up, in front of our house...and there was the envelope with my wife's new passport. This was TOTALLY WORTH THE MONEY. It was a great service and they did EVERYTHING they said they would. Here's where I think a disconnect can happen, which can lead to disgruntled customers (which would not be the fault of the service). You can not have incorrect information, a damaged passport or any other problems that would cause the service not to work, due to things that would cause governmental delays. It is clearly laid out on the site what the requirements are. You can't fault the company for having guidelines...and let's face it...many people fail to read what they need to. And, in regard to faulting a company for wanting to make money...that's what they're there for. They're a business. Anyway - the net of it is that if you have your stuff together, these folks can be trusted and it's a great service. I highly recommend it!

***INCREDIBLE*** It is absolutely incredible how a this company Rushmypassport.com is getting so much bad “press”. I just HAD to post a message because I am very much like many people who are checking out the company and doing some due diligence on the company to find out if I made a mistake or if I should look for another company to try and get my passport expedited. I can tell you that I am just a guy who was lucky enough to get invited to a company trip that is going out of country. I hadn’t been out of country in a while; knew my passport was expired; & up until that point in time had no reason to worry about getting it renewed. My problem was that my company trip was taking place within 4 weeks. I knew from experience it could take anywhere from 3 – 8 weeks & as you can imagine wanted to leave nothing to chance. Long story short… I did a search for “rush & passport” something someone had told me about (someone who had been waiting for over 4 weeks to receive theirs) and I saw www.rushmypassport.com with all the same accolades mentioned is some of the complaints (CNN; MSNBC; Forbes) I did find the company mentioned on each of those sites; which helped to reassure me. Honestly I almost made the decision to cancel because of reading all of the negative comments and complaints about them. I CAN TELL YOU NOW… I AM SO GLAD THAT I DID NOT CANCEL. Friday night I started the process by filling out the information with the company online; read all the crap over the next couple of days. Placed a call into the company on Monday only to find out my “case worker” was out of the office until late that afternoon; as you can imagine I began to freak out again. I left RJ a couple of messages on how to reach me and went to the bar to grab a cocktail and try to just relax and calm my nerves. I got a call from RJ right about 45 minutes or so after he had mentioned on his voicemail he would be back in the office. That was my first sense of relief. He had sent me the paperwork “checklist” & Fed Ex Label etc. Talked me through the requirements (Preliminary Itinerary within the next 14 days; duplicate copies of the necessary documents etc.); from that point on it was absolutely smooth sailing. Took my passport photos on Tuesday; took my documents to the Post Office to have sealed by a State Agent. Took the sealed package to the Fed Ex Office; mailed it out and crossed my fingers… That was Tuesday; on Friday the package was at my door. I HAVE MY PASSPORT! I paid for 5 – 7 day service; got it in 4 days! I truly; whole heartedly recommend this company. So much so that I will go onto every site that I read a bad review on and post a meassage letting everyone know the company is absolutely Good To Go! Coming from a Former Marine with Integrity; not an agent of the company or the owner of the company or anyone with any vested interest whatsoever in the company

This company is a nightmare! They took $350 from me, made lots of promises, and then didn't deliver! They refused to respond to phone calls, messages, faxes. I suspect they are running an identity theft program.

Do not use them! They claim to have been written up in lots of publications, and their website was enough to entice me, but once you try to go to those publications and search for them, you'll realize (as I did too late) that they never were written up in any positive way.

Just do a search for 'rushmypassport' and fraud, and you'll find the truth.

Basically, I'd recommend calling the Passport Agency and making your own appointment. Even if there's not one in your city, it's worth the drive.

Don't make the mistake I did!

I contacted a merchant that advertises for you: "rushmypassport.com" or "expeditedtravel.com". They provide passport services. Their website has you fill out a form with basic information then they immediately charge you their fee. Only after they charge do they provide information about the requirements to obtain or renew a passport. I was looking to renew a passport for my 15 yr old and immediately after I payed I sent an email to cancel because I realize I was lacking a necessary form. The company kept a $50 cancellation fee. My point is that they never initiated a service since I never mailed the forms and passport for them to provide the service and that they only disclosed the requirements after they collected the money. Their position is that I should have known the requirements before I even came to their website and that is my fault I cannot comply and that they are charging a cancellation fee although the service was never initiated.
Their practices may be illegal and if not they are highly unethical. Their website advertises that they have been featured by you. Such an unethical company should not be listed and recommended by a trusted site like yours.