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Rush My Passport
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1.6 45 Reviews

Rush My Passport Complaints Summary

7 Resolved
38 Unresolved
Our verdict: With Rush My Passport's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Rush My Passport reviews & complaints 45

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9:16 pm EST
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Rush My Passport Passport expedited service

Your company advised me on how to fill out the paperwork and ended up getting my passport sent to my home address and not mailing address. I even had several involved conversation with reps prior to submitting my application.

Your job was to guide me to fill out paperwork correctly. Instead I was given wrong info. Company rep refused to take responsibility. At least own up to your mistake. Very unprofessional.

Claimed loss: I now have to send a courier to pick up my passport in another state. I asked for a refund of half of what I paid your performance lacked completion but if course they denied fault. I have phone recordings as proof.

Desired outcome: Refund of 50 percent monies

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4:10 am EDT
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Rush My Passport - Passport not received in 8 weeks

I cannot believe Fed Ex associates itself with Rush My Passport. I would NEVER recommend this company. I submitted my documents on July 28. My travel dates were Oct 19-24, 2023. I Paid $239.00 in addition to the Fed Ex fees. They had my phone number and email. I started calling in September because my info was not in the system for my passport statu...

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12:00 am EDT
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Rush My Passport The company will no longer promise deadlines it will not keep and will improve its customer service so no one else has to go through this

This company did not meet promised deadline…twice. The customer service was difficult to reach, insensitive and offered no help whatsoever. They advertise that they can turnaround a passport in 24 days but when asked “we do not have this capacity.”

We took the matter in our own hands and were able at the 11th hour to get our passport at a regional center requiring missed work, extra fees and travel.

This was one of the worst customer service experiences of life. Definitely do not waste your money

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Is Rush My Passport legit?

Our verdict: Complaints Board's thorough examination reveals Rush My Passport as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, Rush My Passport stands out for its commitment to quality and security. Clients considering Rush My Passport should delve into its customer service record to gauge compatibility with their expectations.

Rush My Passport earns 91% level of Trustworthiness

Perfect Trust Endorsement: Rush My Passport achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Rush My Passport. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Rushmypassport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Rushmypassport.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Rush My Passport appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for Rush My Passport have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Rush My Passport and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on rushmypassport.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Rush My Passport has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 45 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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6:26 pm EDT
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Rush My Passport Order Number GW-DA397952B

My son Nathan had purchased the 10-week passport renewal program for over $200.00 and all documents were received by January 26th, 2023. On May 3rd, 2023, I contacted Rush My Passport to get a status update, and they mentioned that the renewal application was not signed in the correct color blue or black. There was no evidence of the application being in the wrong color. They did not notify Nathan that there was a error, and 14 weeks went by with no results. On May 3rd, 2023 I paid for the 2 week service that was over $500.00 and it was promised to be available on June 8th, 2023. I called and requested a refund on my son's 10 week program and asked a supervisor to contact me at least 12 times, waiting the 24-48 hours to call back and nothing. On June 5th the Department of State sent a letter to Nathan, and said that the cashiers check had expired. I expect Rush My Passport to check the details and logistics and there was no notification to provide a cashier check. Rush My Passport has no accountability, and does not follow up with communications. I even went on Linkedin and left a message for Mosie Miller, CEO, Charles Cobb, COO, and Kerri Kaufman CMO and no response. They take your credit card and charge you, but there is no accountability or communication.

Desired outcome: I would like a full refund for the 10-week program and a partial refund for the 2 week service. They did not provide the service ad

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11:22 pm EDT
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Rush My Passport Expedited passport services

Order #GW-60032153A

This website provides no visibility and I'm unable to get into contact with anyone at this company.

After taking payment I was forward to another website which had a questionnaire and then prompted to then find an acceptable location to turn the documents into except... All those location are months out from any appointments!

Why offer and expedited service when it's not even possible? Moreover there really isn't any service being provided here, it is self service.

Desired outcome: Looking to get a refund but they purposely make it convoluted to get a refund, no built-in chat support and email in this day and age?

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2:37 pm EDT
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Rush My Passport Paid for a "rush" passport service that didn't happen. Now I can't get my passport to leave the country

BEWARE****If I could give negative stars I would! NEVER use this service! Go directly to your passport agency. This is a complete waste of time and money. We paid to "expedite" our passport, had plenty of time before our upcoming travel in June 2023. We paid for the expedited travel service March 24th. We called again the end of April b because we never heard any information. We finally receive an email May 9th that the Dept of state had the passports! that is 7 WEEKS after we paid for the 6-8 week service! Since the Dept of State didn't receive the paperwork from "rush my passport" until May 9th, this is when they say it's 7-9 weeks before we receive it. Ive called numerous times and Rush my passport says it's out of their control because the Dept of state has the paperwork. They sat off our renewal for 7 weeks and now I don't know if we will get the passport back in time. They are completely unhelpful, and don't care that this affects people lives/plans. This is a totally SCAM. Save yourself a headache and go directly to your local postoffice/passport agency.

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1:35 pm EDT
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Rush My Passport Nightmare service

Upon sending my application to RushmyPassport I learned 3 days after sending that my photo (CVS) didn’t meet guidelines and thus I needed to send new ones, that day I sent off new photos to the given address in email. The address given is an old, dated address with no forwarding and has delayed my application by an additional 4 weeks. I sent my app 4/14, sent new photos 4/18, called many times to no avail, and learned that my third set of photos were finally received 5/16 of 2023

Desired outcome: Refund at least, as this will potentially prevent me from going on the work trip I ordered this for

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12:54 pm EDT

Rush My Passport Damaged passport expedited service

They took my money with the promise of an expedited passport but it was a lie. Now that I paid and they have all my documents in West Palm Beach that I can't get back to take to the post office for regular expediting, they are telling me they don't have a courier to take it to the passport office in time to process and deliver it to me before my travel date. So I will not be going on a long-awaited vacation with extended family members for a milestone birthday. I have endured so much pain and suffering. I want AT LEAST a refund and am interested in any one else who wants to get a lawyer and get them to change their false advertising.

My Order Number: GW357BD1926

Desired outcome: FULL REFUND $109 + $599 plus tax and misc. Better yet -- get me my passport by June 15, 2023, please!

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2:01 pm EDT
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Rush My Passport Expedited passport service

I, Amy Cantwell, filled out forms on March 22, 2023. I was under the impression that Rush My Passport had people in Fed Ex who were authorized to sign your documents. They had already taken my money by the time I found that out. All of my documentation would have to be hand carried to a person at the post office. Only problem was there were no appointments to be had. So there was no use for RMP anymore, as they really had done nothing but take my money. I have tried since then to contact them and no live person answers the phone. My order number is GW-4AD 52D132 and I am requesting a refund of $688.85. I have filled out your refund form and filed a complaint with the BBB. I expect this matter to resolved quickly, please, as I'm not going away and clearly since this company has not performed a service for me and yet taken my money, I should be entitled to a full refund.

Desired outcome: Refund of the entire amount taken: $688.85

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2:34 pm EDT

Rush My Passport Shlok Agarwal Indian Passport renewal application package wrongly delivered to you

Hello,

My name is Maneesh Agarwal and I want to request for a passport renewal application for an Indian Passport renewal package to be returned back to us so that we can send the package to right recipient for renewal

Package received by your office at Houston- 3/22/2023

Received by :- B. Brandon

Delivered by - FedEx

FedEx Tracking # [protected]

Right Recipient:- VFS Global in Houston for Indian Consulate

There is no Order number since this package was wrongly delivered to Rush My Psssport office

Desired outcome: Please retrieve the package and deliver back to me or Send to VFS Global at 1001 Texas Avenue Suite#550, TX, 77002 or send to me Maneesh Agarwal- 4549 EL Paso Drive, Plano, TX, 75024. My phone number is [protected]

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12:30 pm EDT
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Rush My Passport Entire service from start to finish

Do not ever use these scam artists…I paid $280. For the rush service on march 6th and nobody called me, helped me, or has offered to help me as they have no clue and they should be shut down! The current usps or any other agent services to get your application for approved is a 6-8 week wait and this company does nothing to help you…and their website does not work! You can’t download your application or any files ever and they wont do anything about it!

Desired outcome: Process my Application, FIX YOUR WEBSITE do I can download my Application, get me in front of an Authorization Agent NOW!!!

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10:56 pm EST

Rush My Passport Passport expedited service

This is completely predatory, they claim they can facilitate the passport process but they cannot adjudicate any of the forms slowing the process. All they do is take personal information have you fill out the forms and don’t even give you information on where to go to have the forms adjudicated, slowing the process. The entire process is laid out very plainly on the government website. I can and have filled out the forms and have the appropriate documentation and hunt for an illusive appointment they have zero ability to expedite anything. They don’t even have a section where you can download their RRF request for refund form, but have a limited amount of time to submit such form. Their office isn’t open until Monday given that I ordered on Friday who knows if they will accept my form or if they give me a form.

Desired outcome: I would like a full refund.

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12:19 pm EST

Rush My Passport Scam no stars

I went to the designated Fedex location. The people their took my photo and sent me to a computer where I filled out the application for renewal. I paid 210.00 bucks for the government processing fee and to have it expedited using my credit card. I even called the government processing department and they confirmed that was the price and frowned on using a third party. I sent rushmypassport my docs including my passport. Then I get an email saying I needed to include a check for 210.00 which was what I thought I paid them. NO WHERE DID IT SAY MY 210.00 WAS THEIR FEE! and that I was to include another 210 for the government. So I called them to resolve and to date I have heard nothing back and they have my stuff. NOW, after reading they will try to put this on me, "I should have checked the third page of blah blah blah." Just refund my money and send me my photo and passport back please. They our what we now call a "legitimately well-crafted" SCAM and Fedex should be ashamed for affiliating themselves with these jokers. SCAM SCAM SCAM, I am calling my Senator and you should too

Desired outcome: Get a refund and my photo and passport back.

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4:53 pm EDT

Rush My Passport Expedited passport

I recently applied for an expediated passport through Rush my passport. When I went to pay for it, I ended up getting double charged for this item. This company has made it impossible for me to get ahold of anyone to get my refund. First, I tried calling them, and every time I called I got an automated voice telling me that they are closed. I've called at various times on various days, all with the same outcome. Then they tell you that you have to complete an RRF form within three days of purchasing otherwise you don't get the refund. I have searched high and low for this form but i cannot find it. The only form I found was a refund was if I received my passport later than they said they would deliver, and I do not apply since my application has not been "Processed' yet. This whole altercation has been a pain in the [censored], and I have never experienced such [censored]ty customer service in my life. Below I attached a picture from the web page displaying my orders. The one titled "Europe trip" is the one I created and intended to pay for. The one titled "Passport renewal" I did not set up, and did not authorize payment for.

Desired outcome: I need a refund as soon as possible.

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11:10 am EDT

Rush My Passport Receive my documents back and get a refund from the company

I have emailed them twice and called them twice, have not received a call back or email. They said they do not have my original documents but they do (I am in law school).

I need my documents back so I can just file on my own. But, can't contact them.

GW-A509D2DCE

They received my order on August 22, 2022

I called on August 24, 2022 and left a message with my order number and my cell phone number to call back. I called them again on August 25, 2022 and again left my order number and my phone number and asked them to call back. They do not pick up the phone you can only leave them a voicemail.

I emailed them on August 27, 2022 and August 31, 2022 with the same information, my order number and to please respond back to me.

It has been 12 days since they said I do not have the correct paperwork (which I did send) and I have contacted them 4 times and they have not reached back out to me.

I need to get a passport so I can travel, so this is urgent. I am surprised that Fedex allows them to use their name.

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12:30 pm EDT

Rush My Passport Expedited service wink wink

I got scammed, don't pay a dollar, they ask you travel date and country and they get your package, put it in another package and mail it to state department, no expedite whatsoever they use the name rushmypassport and expedite travel to trick you, all 5 star reviews are paid not true, if you fell for this scam please email me, we might have a chance to get our money back. Or if you organize any class action or mass complain at cfpb or another way, below are my order numbers.

GW-FF29FCE84, GW-A81295E63

Desired outcome: Refund for both cases

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Maria Kammetler
Bethlehem, US
May 12, 2023 12:48 pm EDT

I am on the phone with them right now and they are telling me after paying over $700 I cannot get my passport in time. When I paid there were promises made and they flat out lied. I wish I could record these people but that's not allowed. I feel sorry for everyone who falls for these scammers. I wish I had never heard of them. My daughter went through the post office and they did EVERYTHING they could do expedite it for just $60 and she may be the only one going on our family vacation. I'm definitely interested in at least a REFUND. This caused great angst in our household and more hours of time wasted than I can count.

MY DESIRED outcome - we have to make them change their practice of getting your money BEFORE you know the outcome (whether they can actually deliver your passport before your travel date or not).

They are just saying now on their recording -- due to high demand everything is taking longer than expected. Well, that's why we hired you because you promised a way around that. Total fraud.

GW-357-BD1926

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1:20 pm EDT
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Rush My Passport Refund needed

I filled out the passport application but it on 7/23 @ 5:30 PM and did not send it as of now (1:11 on 7/24). I do NOT need your service as I can get my passport directly through the government in the same amount of time. My American Express was charged $227.00. I would like an IMMEDIATE REFUND TO MY American Express! I am very disappointed that Federal Express would allow a 3rd party link as this is over $200 more than I would pay if I went directly through the government. In other words, this is a sham. Please respond within 48 hours to:

[protected]@gmail.com

Thank you

336.926.2512

Desired outcome: FULL REFUND

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1:46 pm EDT

Rush My Passport Absolute waste of money

Absolutely WASTE of money. First off, I just needed to renew my passport. I paid this company $246.95 for a so-called rush passport. I thought it included the passport fee. It did not. TIt was an additional $208.32 o get a brand new passport from the post office $130.00. WHY? I called to complain about why they took out funds before I even had the picture taken and couldn't get in touch with them, until I lodged a complaint on PAYPAL. Then I got through, but to my disappointment didn't realize until I did all their jumping around, that it was 1/3 the price If I went directly to the Post office. Don't waste your money.

Transaction# 5G0297237M551571A

Desired outcome: Refund.

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2:03 pm EST

Rush My Passport Passport service

Liars! Scammers, terrible service, and if they even answer the phone all - they hang up on you.

I paid them in early September 2020 for expedited service because I had a scheduled trip on November 14, 2020 - see below - (notice what it says about 4.4 weeks).

Select Expediting Options
We are only offering limited options at this time

Expedited Service 4-6 weeks $179.00
Recommended - on average, customers using this option get their passports in 4.4 weeks

Smart Service up to 8 weeks $99.00

Because of COVID they cannot meet what this Ad indicates. They cannot meet either 4-6 weeks or up to 8 weeks - yet, they are running this add 24/7/365. They have no control with passport timeline.

I ordered with them and just learned from the GOV that I will not get my updated passport until late December. The GOV received my re-new passport docs from Rush My Passport on [protected]. Thus, it will take almost 3 months for me to get my passport - maybe!

Rush My Passport new this when they took my money and lied to me.

Don't use them.

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1:39 pm EDT
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Rush My Passport I simply want to know the status of my passport renewal

Three months ago I paid this service to rush my passport renewal. That payment and the official government payment were taking from my personal account at that time. I have repeatedly tried to contact this service by phone and using the online chat service. Neither has provided any responsive. These phone and chat sites are the worst I have ever seen. Ask any question you like and it will return the identical worthless response.

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