RushCard / UniRush
reviews and complaints

This is the worst prepaid card in the world. STAYAWAY From This FRAUDULENT COMPANY. Were do I start this company allowed money to be used out of my account once I caught it and disputed the transactions the merry go round started. The associate I spoke to on day 9 said my funds would be credited back. Lied the next day I received a letter denying my dispute. I reached out to the BBB they said submit info I did and guess what no response to even acknowledge that they received anything. I reached out again to the BBB because I did not receive a res[ponse for the second paperwork I sent in. The third time again oh please resubmit like its a automated response. This has been months of stress anxiety. im seeing my doctor Wednesday to prescribe anxiety meds after dealing with this prepaid Fraud card. You call they hang up furthermore no one speaks English no one understands they hang right up. Today I'm getting of the Ferris wheel. A customer for over 20 years and this is how I'm treated I also reached out to the CFPB. After my doctors appointment I'm seeing a lawyer I want my money back and an additional interest on top of it I'm over this company. Now they have switched to GO2Bank. Corporate should be ashamed of themselves the people that work there have no empathy for American citizens. how can I not get someone on the phone that speaks English without them hanging up.

First off august 2022 300 payment to Xfinity stating they never got payment but amount was taken out of my account then 2 mons ago filed a dispute for 3 transactions stolen amounts 140 40 and 20 never got a credit or money back one time in investigation dept the man called me a list right out I've been a customer since 2013 and any time I dispute they charge me 5 dollars or 35 a card but will never give me money back I'm not going to lie about such thing what am I going to gain I've had so much money just disappear out of my account it's ridiculous and online app I have it a day then locked out and can't access it again

I contacted them August 22 about a login issue I was having and told them I haven't received my one-time code it sends to my email to be able to login to my account. They replied and told me to send a picture of my ID and they will get back with me in 2 business days. I never heard nothing back from them. I contacted them through email, and I cannot log in with the app due to the above situation I am explaining.

On 8/11/21 I left my rushcard at a dealership so I locked it through the app until I could get the card back. I unlocked it later the same night but none of my transactions would go through even though I had money on the card. I thought maybe it was a delay so I waited until the next day, same issues. I called and they told me they didn't know what was wrong because my account was showing active. I canceled the card and ordered a new one but needed the money on it so attempted to transfer the money to my sons account using the bill pay option. In my own error, I put the wrong numbers and the account number I entered wasn't even an actual account. I used the online chat option several times and was always told they had requested the reversal and wait 1-2 business days. I got told this about 4 times. I got tired of waiting and I called rushcard on 8/19. They told me it was escalated to their corporate office and to wait 1-2 business days. I called again on the 25th and was told the corporate office received the escalation on 8/23 and I'd have my money by 8/30. Nothing. I called 8/31 and talked to a "supervisor" on the dispute team and was told they don't see any movement on the reversal. All he could do was request an update. I called again today, 9/2, and was told the same thing. Customer service is saying only corporate can handle it. I've been as patient as possible, the money was never deposited anywhere else so it's not like they need to wait on a refund to credit my account. This is over $600 and I want my money, I feel like they are defrauding me and I'm ready to get a lawyer involved.

To Whom It May Concern:

My name is Donna Gage. I have and existing account through Metabank via Rushcard. I have been a card member since 2017. On March 12, 2021 I paid an online payment to my Capital One credit card. The first in the amount of $200.00 the second one for $300.00. My Capital One statement show the $300.00 as a Returned Online ACH Payment! I have called and spoken to an agent numerous times via chat. The last agent I spoke to through chat, stated there is no record of a $300.00 payment. Only the $200.00 payment, please be advised this is absolutely unacceptable! This MY MONEY! Not Metabank. Please return my funds to my account upon your error is discovered. As of today's date my funds have not been refunded.

Deeply concerned,
Donna Gage
April 24, 2021

As of May 17, 2021 I have not received any response or funds returned to my account. Please help!

My Rush card was blocked, I haven't been able to access my funds that was sent to my card on September 9, 2020 I have mad repeated attempts to send documentation to prove my identity at lease 15 times, Rush is saying it too dark, it's not visible 15 times! This isn't fair to me as a customer that customer service can't be reached, that chats online are computers, no email address, every number only handles this or that ! All I ask is for my money to be sent to me or back to my jobs payroll department ! Dorothy Todd

I have been trying ever since July to jet a replacement card cause mine got lost and I have sent 84 different docments through PDF format and then keep saying they can't open them or there blarry or it has to be with then 90days proof of address and I do and they still rejecting the documents plz what can I do any help from anyone.

On Sept 12 I was charged $59.99 from an unknown company and the description said SHOPG CLUB+[protected] and I am not able to get in touch with this merchant to dispute this unknown charge. On sept13 the description of the charge changed and now says SHOPG CLUB HTTPSSHOPGOUR 90274 CA US . I can not find any information online to contact whomever this merchant is and I need my $59.99 returned to my account.
Sherry Stanley

I deposited $500 on to my rush card and they immediately put a hold on it. It was about a week ago and the issue is still not resolved. They took out $40 but will not allow me to use the card or transfer my money. They asked me to prove my identity which I have and they are still holding my money. The money is bill money that I need access to.

My card expired on 02 20 and I have yet to receive my new card. My social security benefits are been deposited on there and my card is blocked, my account is blocked. I need help all my bills are due and I have yet to receive help. I've called every number. I've chatted with everyone and sent in all my documents. I've been waiting for a long time for my card. They said they had sent out a new 32 day before the expired date. But I have yet to receive it. I've tried customer service, unblock my account, unblock my rushcard. I can't to noone, the number on the back of the card is hanging up. U can't chat anymore with paying for it.

It is going on 2 weeks that i have been trying to get someone on the phone or respond to my many emails to get access to my payroll deposit made on 3/121/20. My card is blocked simply because i tried to replace my old worn out card. My account is locked and i am literally falling behind on bills. Someone please tell me what I should do next as I have over a thousand dollars i have no access to at which i literally pay rent with. My name is Jewel Hester card ending 0542

I've been a member for sometime now however in the last six months I had fraud on my account twice. I'm not happy at all I'm going to be contacting the Better Business

I have been try over a month to get my card replace I have sent my id over five times in black in white and in color they keep saying they cant see it but they can see the social security card number and my electricity bill just fine. I gave them all my information right but the phone number I done had a lot of numbers since I had that card. Once I get my card I will not be using rush again

I had a duplicate payment made on 12/30/19 to quicken loans which they rejected and reverse the payment RushCard keep saying they do t see a reverse payment and I still haven't received my funds . I just wanna received my refund money of $312 because it should have been funded back in my account by now. This company has the worse customer service and every time I explain my situation they wanna act all dumb.

On my agreement they said if I don't use my account after 60 days they would disable my account okay so I was not worried about social security having the number because I figured that the payment would be rejected however RushCard accepted the payment which is fine because my card is still not expired but they took my payment they said if I don't remember my phone number from 2 years ago I can't get a new car they said they mailed me to new cards to replace mine on expired card and I have not moved all of my information is the same I have the same address same social security number I even have the routing number and account number for the car but they refuse to mail me another one I don't understand if they email me one six months ago to this address when I didn't know my telephone number why won't they mail me one again I just don't understand I feel like that they took my money fraudulently knowing that my account was closed in order to charge me extra fees now they're refusing to mem another car so I have to pay more fees this is disability I'm on a limited income I don't think they should be able to get away with this my number is the same they could verify with Social Security social security has the same address if the government mails me stop at my address why won't they because of a telephone number from two years ago then I said I can't speak to a supervisor cuz I don't know my telephone number from 2 years ago they are complete fraud I hate this company that should not allowed to do business like this in MetaBank should definitely not back them

I changed my dress 3 weeks ago they sent it to the wrong address changed again to have it shipped press they still send it to the wrong address I change my address . They are constantly messing up. I don't understand what the confusion or what the problem is to keep sending my card to the old address. I did changed it January a 2019 to now but they have no recollection of that and then even when it change it each time i talked to them about the new address and they still can't get that right

I just wanna know when rushcard became a credit card? It's pay as you go. So how you credit my account for money that wasn't there then tell me u can't see that far back in your system? How did you credit my Account for more then $400 and then tell me it was a error never sent me mail stating these issues. So when I added money on the card they took it talking about it was credited and I had to pay it back. How? This is a debit card.🤯🤯

I loved at my wallet with debit card in it called rush card servixes on four occations that day and kept getting disconected, because of long wait times up to 40 min., and error on there end.so this made me a security risk .and now for the last six weeks of can not get my direct deposit money or anew card issued. I hav fax d them the same stuff over and over and more info on the han it takes to become a.s. citizen and still nothing a one excuae after another. I have faxed over 15 personal documents and everyday it's same story thisi is last thing . And never is. They are trying to keep my money s
and I will not take this lying down . Send me my damn card so I can get my money on it! Won't leg you speak with supervisors half the time.they will hang up on you if you keep persisting . I want action done now . !

Oct 16 I called in about 2 unauthorized charges on my card. She Informed me she would have to close my card and send me another i explained i was going out town on the 25 and I asked would I receive it before then she said yes.
So the 23 came around and no card so I called back in and I spoke to a rep and I told him what the previous rep told me and he apologized over and over he said he would take care of it. He said I will send you another card expedited. I SAID NO! THAT COST 35DOLLARS and I am not paying that. He said no mrs. Thomas I will not charge you for sending it expedited, I asked him 5 times 5 different ways that I was not being charged, he said no ma'am I am not going to charge you. I told him dont send this card if you're going to charge me. He kept telling me he wasn't charging me. So I trusted what he said and I agreed. So later on the same day I went to check my account for the credits for unauthorized charges and there is the charge for expedited service
I called back in and asked for supervisor I got Ervin #2054870 I told him the problem, he told me that he was sending a request to corporate to listen to tapes. This was on the 23 when I spoke to this alleged supervisor. He said in 24-48 business hours I will get a call or text. I never received anything. This went on from 23-25 of this month and I NEVER RECEIVED MY CARD. I AM A BREAST CANCER PATIENT AND I CANT GET MY MEDICINE . OR PAY MY BILLS SO IF ANY OF MY UTILITIES OR PHONE IS OFF I WILL BE RETAINING A LAWYER AND CALLING ALL TV STATIONS. I WILL BUT ON ALL SOCIAL MEDIA OUTLETS. SO THIS NEEDS YOUR IMMEDIATE ATTENTION.

Comcast took money off my rushcard without me even knowing for 219.29 Rushcard dispute department refuse to give me money back. Told me to fax a rebuttal letter to thier decision. After a rushcard representative told me I would get my money back I was on the call with them and my bank for 4 straight hours. This is RIDICULOUS. I NEED MY MONEY! I WILL CALL CORPORATE