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RushCard / UniRush
RushCard / UniRush Customer Service Phone, Email, Contacts

RushCard / UniRush
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www.rushcard.com
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1.6 284 Reviews

RushCard / UniRush Complaints Summary

46 Resolved
238 Unresolved
Our verdict: With RushCard / UniRush's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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RushCard / UniRush reviews & complaints 284

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Newest RushCard / UniRush reviews & complaints

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6:15 am EDT
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RushCard / UniRush rushcard/ unauthorized money taken

Comcast took money off my rushcard without me even knowing for 219.29 Rushcard dispute department refuse to give me money back. Told me to fax a rebuttal letter to thier decision. After a rushcard representative told me I would get my money back I was on the call with them and my bank for 4 straight hours. This is RIDICULOUS. I NEED MY MONEY! I WILL CALL CORPORATE

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12:30 am EDT
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RushCard / UniRush called about a transaction that was on my card

Tuesday 15about 11p or 12a call too see if they could tell me about transaction that was made by PayPal they told me I would have to call them too see what it was lady told me there was made in September and October I said ok so I will call them and see then if I didn't no what it was I would call back to make a dispute so Wednesday16 I went too the.the store 6p and rush card deactivate my card so I called ask why they said I was made dispute no I didn't just called too see if they could tell what I made too PayPal couldn't tell me there was nothing said that we need to deactivate your card got mad hang up so Thursday 17they told me they would take the deactivate off activate my card back so I could get my $50 that was on there and they told me call back so they could fill the dispute I said lady told me the first time I call that I would have to file with PayPal they said no we take care of that I said ok will call back when I get my $50 off we can do that dispute rush card employee told me they took deactivate off and reactivated card 9352 back on that was lie !😡call again Thursday night the lady told me the Samething that they would take the deactivate off the card 9352 reactivated it and I could go get my money that was other lie! So now I really mad at this point Friday 18 call PayPal and they are going to reissue my money back so I call rush card too see if they heard from PayPal they said no well I told them I called and I got it token care of and they need it too take the block off they said we got send u card I said now 2 other employee said they would take the block off and I could use it no we can't do that and u need pay $8 or something too send me other one I said I didn't ask you to deactivate i was just ask questions i called again too tell them I wanted them to transfer my money to different card they said we can't do that I don't believe I should have to pay nothing I want my money and not have too wait week for a card !🤬

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6:03 pm EDT

RushCard / UniRush rushcard

What is the point or why does RushCard even have customer service? Waiting on a replacement card so I needed to do a card to card transfer. well guess what, I couldn't log into my account to do the transfer because I need my new card information. I called customer service as this should be a function that they should be able to do being as though they can access accounts... WRONG! So not only can I not access my account because I am awaiting my replacement card, but Customer Service can't help either? I have no way to access my money until my new card arrives and Customer Service can't access my account... WTH are they there for?Then my other issue is why is RushCard heavily outsourced? These people have our account info, Socials, DOB, Address, Email, and Phone #'s, but can't help with, or access, or perform essential functions such as card to card transferring for a customer(s). So basically they are there to not answer the phones, and when you do get a rep. they barely speak english and can not provide assistance other than cancelling a card and mailing a new card. I get that it is a PrePaid card, but providing BASIC account services should not be an option.

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10:57 pm EDT
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RushCard / UniRush access to money

On Friday october the 4th I called rushcard to file a dispute regarding a charge on my card. While talking to the rep she then says ok we have to turn the card of.. I then told her no don't do that I will just until Monday to do it as I was in a whole other state and would be stranded if I could not use my money. She then says its nothing she can do she had already done it. I then asked to speak to a manager and then she came on the phone and said the same thing I told her to just drop the dispute as I would rather take the loss of the charge than to be stranded over a 1000 miles away from home with my 10yrs old son. She then said it was nothing she could do. My whole heart just sunk as I knew my son at I would be stranded in TX and we live in Maryland. I told her just forget the claim I will deal with it later she said ok but if you do that you can no longer dispute this charge I said ok I would rather take an 80 dollar loss then to be stranded with my son on the other side of the country . she then said she would leave the account open. 5 min later she calls me and said she is still gonna shut the card off I told her I need to get some money so I can get my plane ticket home for me and my son She then said that she would keep the account open as long as I was on the phone with her so I could go to an ATM I walked the highway in a town I knew nothing about in the dark asking strangers where could I find an atm finally I found one and all of a sudden nobody was on the phone. I tried to get money and it said declined . I call customer service and they said they could not help me since she had shut the card off .. I stayed on the phone trying to get someone to help me they told me the best they could do was to send it to money gram but I would not be able to pick up the money for 6 business hours and I had to pay 85.00 dollars which ment I would not get money until Monday morning. I was scheduled to fly home on sat morning and my hotel was only paid until then. Which ment my son and I would have no where to stay and no food for almost 3 days. In the most of all this I was put on hold and forgotten about for over 30 min. Finally the supervisor got on the phone and said that's all he could do then persist to ask me well what do you want me to do fire the girl.. I got livid I told him I am not that heartless to have someone loose their job and I told him that it was unprofessional to even ask me that as I am going into a crisis situation right now with me and my child. At the end of it all my son and I have been basically staying in laundry mats and diners and Wal-Mart's because I can't get home and rushcard is not helping me at all. I had to pay 35 bucks to get my card sent to me which should be Monday or Tuesday then I will have a family member get my card the get us tickets home. I have never been homeless in my life but because rushcard can't help my son and I are still in Texas sleeping wherever we can. When I finally get home I am no longer going to use this card this is a horrible way to treat your customers... Sincerely Nykeda Saunders a soon to be ex rush card member

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7:42 am EDT
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RushCard / UniRush replacement card/ customer service

Called to have a replacement card sent out and was told had to answer 4 security questions, since I just changed my address, tried to answer couldn't answer, couldn't understand Customer service agent, asked to speak to a supervisor cause I didn't wanna fail the questions, agent got mad said I there wasn't a supervisor available and hung up on me, called back they said I failed the questions and needed to send in documentation to verify identity plus proof of address sent in all that and they said my proof of address was invalid, I just moved in with my girlfriend, I have no billing info with my name accept a att bill and ups shipping, I just started a new job they made me a paystub to send in still invalid, no one will tell me what else I can send in, I keep getting the run around or spoken to very rudely by the same agents. I need help it it the beginning of the month I have rent and bills and a diabetic kid, I don't receive state assistance, I need my money my kids life depends on it.
I've been a member since 2012.
Wtf? Y'all send me cards without me asking now y'all won't send.one when I really need it.
I need help or answers asap
Please anyone who has information please help me

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12:24 pm EDT

RushCard / UniRush sending my new card, telling me my documents for verification were unacceptable

09/19/2019 I contacted Rush Card to cancel my card because it was stolen, then i had to answer 4 security questions before they would send the card. They said I did not pass so I would need to send copy of my Driver's License, Social Security Card and bill with my current address,
09/20/2019 they sent me a text and I called they said the documents were unacceptable. I have had my card since 2017 and never had to deal with this, if I lost my card I pay the fee and they send a new card, . Not any more, . So today I told them I was not doing anything else because they are giving me a run around. I told them to keep the money as I cancelled my direct deposit while on the phone with them. Russel Simmons should be ashamed of the stipulations so that he can keep people's money, that is what it boils down to. I am done, This was so stressful, never endured this with them in 2 years. I am also contacting the Attorney General because now Rush Card is ripping people off.

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10:49 pm EDT

RushCard / UniRush customer service, back office and corporate office

I applied for a replacement card...i tried to answer questions about an old address from a zillion yrs ago and answered wrong. I was then told I would have to send proof of identification and I've done that almost 2 weeks ago. They are still saying 24-48 business hrs which has past 3 times over. I also have transmission confirmation it was Received.

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1:15 pm EDT

RushCard / UniRush rushcard

I sent a card to card transfer to my son Noah Parker by mistake. He did not have a Rushcard at the time. He applied for one, tried to answer questions about hospital he knew and addresses that he lived at and answered wrong. We were then told when we called he would have to send proof of residency and a valid state id via fax. We sent it and still nothing. It has been more than 3 months since I sent 100 via card to card transfer by mistake. The 100 dollars still has t returned to my account. My name is Montez Parker. Last 4 digits of my card number is 0031.

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11:22 am EDT

RushCard / UniRush missing money off debt card

Missing money unable to get my money back because they don't know what happened to it customer service keep saying they are waiting on someone in there corporate office to fix it this is the second time this has happened my lights was disconnected after making a payment with my account. The company never received the money and again rush card dosen't no what happened to it.

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5:12 pm EDT
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RushCard / UniRush my rushcard balance-[protected]

How, come I am not able to talk to anyone regarding my rushcard account. I, made two deposits on my rushcard August 3, 2019 #30.00, September 9, 2019 $50.00. My Balance in August when I checked it was $982.18. I, checked my balance yesterday it was $912.18. How, did my balance go from 932.18 to $912.18. My correct balance should be $982.18. I, wrote your company a letter. I had no issues with my rushcard until now. What's going on? SOmething, is not right at all. I am, requesting a refund as far as the balance on my card. How, do I go about getting that. This, is totally redicilous and not exceptable at all. What, kind of a company are you running here? I, am expecting an Immediate response regarding this matter. If, I donot receive some type of response Immediately. I, will take other steps to resolve this matter. It, is to your best interest that you respond Immediately regarding the above mentioned matter.

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Update by Richard Janes
Sep 10, 2019 5:14 pm EDT

RushCard COmplaint.

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10:05 am EDT

RushCard / UniRush my experience on the phone with the woman

I called to see why my acct was at 0 balance and the woman who gets paid to help me did everything but that...she was rude and disrespectful she wasnt listening to what i was asking amd kept threatening to hang up wit i cussed not toward her ...which i should ... But just in general... I will never load another rushcard again and ill make sure i relay this poor customer service to everyone i know...that god for cashapp
..u guys need help n she need schooling

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9:36 pm EDT

RushCard / UniRush lack thereof

PISSED OFF! NO NUMBER Reaches any actual human being ! I have been a loyal customer of rush card for at least 10 years. I have had multiple charges that of overlooked that I did not authorize however tonight I have and on unauthorized charge of over $40 that has wiped my card completely out, $0. And every single number listed for them only gets me the same overly happy automated computer system. Rush card is a scam, probably from some overseas scammers who were using our information for their benefit! I need a human being to contact me as soon as possible! There is no telling how many charges if I were to start digging through, that were unauthorized! All I know is this happened last year and a representative was able to help me and completely satisfied all of my concerns! And now I am livid! The store that charged me over $40, for a $7.01 purchase, is also not an American or a store I have ever used. When I called the Indian man spoke decent English, then once he knew why I was pissed, he no longer comprehended english! This country sucks for Americans and this company, RUSHCARD is a [censored]ing JOKE! I will solicitate and publicly ruin their name and employees. I hear a lawsuit brewing!

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10:20 am EDT
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RushCard / UniRush prepaid visa card

I think this company is just one big scam the complaints don't even bother them anymore seeing how they never do anything about them customer service is a joke and half the time you can't even understand a word their saying all I want to know is why is it so hard for them to address the issues and resolve them I have no idea why they are still in business at this point. They refuse to give me access to my account so I'm making sure no one makes the mistake I did by trusting these people with their hard earned money and definitely do not send them your important documents I did and I'm paying someone's membership to Amazon prime because they told me I'm not even a member . I'm done with this company.

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BeyondANGRY666666
, US
Sep 07, 2019 9:37 pm EDT

Have you been le to speak with an actual human yet?

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12:46 am EDT
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RushCard / UniRush disputes

Rushcard is by far the worst card company i have dealt with. I've filed a dispute in which i was told i'll receive a "provisional credit" i never received my check nothing, i called several times and each time someone said something differently. 2 days later they denied my claim and they claim the merchant sent proof of the transactions. Its ridiculous they're giving me such a hard time to get my money back they keep asking for rebuttal letters and still denied my [censored].

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5:52 am EDT

RushCard / UniRush my card is blocked

I have been a loyal Rushcard customer. I had 3 cards and one day I went to my account and it was blocked not sure why so I called numerous of times, no one could tell me why. I'm very confused of why so I tried to open another account and it said I needed to verify my identity so I sent in the paperwork over and over I have money on one of my cards but all my accounts are blocked and I cant get another account opened because they keep saying their not receiving my information. I'm just outraged that I have been treated like this. What can i do to get my money off the card and to unblock my account.

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5:52 pm EDT

RushCard / UniRush service/unauthorized

On August 15th, 2019 there was an authorized charged for $98 from Lulumon.com. My current card was deactivated and I was told I will receive a new card within 10 days and if I want a new card sooner I would have to pay a $35 fee. I think it's totally unfair to have a customer whos been with the company since 2004 wait 10 business days for a card let alone pay $35 to gain access to their money so they can basically live. I initially join RushCard because in was located within the United States making it easy to communicate and being understood. I do not expect anyone located in the Philippines to understand how urgent it is to have access to my money. It took me 3 calls to get me an dispute form because they had my email listed incorrectly. I will be closing my account after 15 years.

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4:50 pm EDT
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RushCard / UniRush customer service

This company is the worst by far been a customer for years trying to dispute a charge and all I get since early this morning is system is being updated 13 hours later still being updated what a poor excuse for a money service company if I have a dispute why can I not get some help why am I getting the run around this company sucks to the fullest switching companies taking my business elsewhere

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10:09 am EDT
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RushCard / UniRush customer service

I have been a customer with RushCard since 2008. Today will be the last day that I am a customer. Over the past several weeks I have had the most AWFUL experiences with the customer service EVER! 🤬 It started in June when they returned an over $3, 000 check back to sender because the names didn't match. Then in order to get the name changed I had to go through a whole process of faxing documents to them to get it done! It's MY card! Why can't I just update my name online like any other company?! Not to mention that that money was needed for an emergency! Then, every time I call the automated line IT FREAKING TELLS ME THAT MY CARD WILL BE EXPIRING SOON...yet THEY NEVER SENT ME A REPLACEMENT CARD!😠 I had to call 6 times to finally get someone to replace my card. Everybody kept telling me it was on the way and that it had been mailed. Turns out they were all looking at my replacement card from 2016! The card was never mailed out. The rep finally processed my replacement, but SHE NEVER TOLD ME THAT THIS CARD WOULD BECOME INACTIVE!🤬 When you call all they can tell you is there is nothing they can do about it and nothing that they know! It was going to take me 7-10 business days to get my new card, while not having access to my current card or my money! They never tell you that! I called back and FINALLY spoke to a manager who agreed to expedite me a card, BUT I HAD TO PAY FOR IT! 😠 How is it that I'm still left paying for something that WASN'T MY FAULT?! The customer service reps can only read from scripts, they keep repeating the same things over and over and they don't even care about their customers, especially a customer who has been with them for over 10 years! They could have easily waived the fee the expedite the card! The month of July is over half over and I still don't have a replacement card and my current card is inactive as we speak!🤬🤬. At this point I have to say that this has been the most TERRIBLE EXPERIENCE ever and I'm completely fed up! I will no longer be using this company! With so much competition now, you would think the company would want to take better care of the customers that they have, but they don't! Because there is so much competition I am going to be taking my services and loyalty elsewhere! The service is worthless and the customer service has to be one of the worst that I have ever experienced! I will be making sure to tell everyone I know NOT TO GET A CARD! At one time I was a champion for RushCard. I would tell everyone I know it's a great card and they should get one too, however that story has changed. Make no mistakes about it, it's not because of one bad incident, but a list of HORRIBLE incidences that has solidified my decision. I know no one will read this who cares, but I had to make this known!

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3:36 pm EDT

RushCard / UniRush rushcard

I have been a RushCard holder since 2008 and well back on the 19th of June I called RushCard to get a replacement card due to the gray stripe on the back rubbing off to the point that I can no longer use it. I paid 5 dollars to get it within 7-10 business days. Because its ridiculous to charge 35 dollars to overnight their card. So last week I called to check on the status I was told by a Supervisor that I should get the card by 07/03 or 07/05/2019. I called today because I have not received the requested replacement card or the 2nd card I also have that expired at the end of June. I was told by a supervisor that YES I SHOULD HAVE RECEIVED MY CARD BY NOW AND THAT I WOULD HAVE TO PAY 35 TO GET ANOTHER REPLACEMENT CARD OR WAITH THE 7-10 BUSINESS DAYS AND PAY ANOTHER 5 FOR THAT. Wow I am so over this, I cant wait to switch from RushCard.

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NoMoreRushCard
, US
Jul 17, 2019 10:08 am EDT
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Same thing has has been happening to me since June as well. I know my card expires in July. Here's my story:
I have been a customer with RushCard since 2008. Today will be the last day that I am a customer. Over the past several weeks I have had the most AWFUL experiences with the customer service EVER! 🤬 It started in June when they returned an over $3, 000 check back to sender because the names didn't match. Then in order to get the name changed I had to go through a whole process of faxing documents to them to get it done! It's MY card! Why can't I just update my name online like any other company?! Not to mention that that money was needed for an emergency! Then, every time I call the automated line IT FREAKING TELLS ME THAT MY CARD WILL BE EXPIRING SOON...yet THEY NEVER SENT ME A REPLACEMENT CARD!😠 I had to call 6 times to finally get someone to replace my card. Everybody kept telling me it was on the way and that it had been mailed. Turns out they were all looking at my replacement card from 2016! The card was never mailed out. The rep finally processed my replacement, but SHE NEVER TOLD ME THAT THIS CARD WOULD BECOME INACTIVE!🤬 When you call all they can tell you is there is nothing they can do about it and nothing that they know! It was going to take me 7-10 business days to get my new card, while not having access to my current card or my money! They never tell you that! I called back and FINALLY spoke to a manager who agreed to expedite me a card, BUT I HAD TO PAY FOR IT! 😠 How is it that I'm still left paying for something that WASN'T MY FAULT?! The customer service reps can only read from scripts, they keep repeating the same things over and over and they don't even care about their customers, especially a customer who has been with them for over 10 years! They could have easily waived the fee the expedite the card! The month of July is over half over and I still don't have a replacement card and my current card is inactive as we speak!🤬🤬. At this point I have to say that this has been the most TERRIBLE EXPERIENCE ever and I'm completely fed up! I will no longer be using this company! With so much competition now, you would think the company would want to take better care of the customers that they have, but they don't! Because there is so much competition I am going to be taking my services and loyalty elsewhere! The service is worthless and the customer service has to be one of the worst that I have ever experienced! I will be making sure to tell everyone I know NOT TO GET A CARD! At one time I was a champion for RushCard. I would tell everyone I know it's a great card and they should get one too, however that story has changed. Make no mistakes about it, it's not because of one bad incident, but a list of HORRIBLE incidences that has solidified my decision. I know no one will read this who cares, but I had to make this known!

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12:34 pm EDT

RushCard / UniRush pending transactions

Date Of Incidents: 4/14/19 through 5/3/2019

On April 14th, 2019 I ordered a pizza from Marcos Pizza, something went array with their system and caused the payment to kick back and was advised that they would not take the money and that it would show as a pending charge in my account in which it did.

I went into my account and seen where 25.28 had been deducted from my current funds and in a pending state. On 4/16/19 RushCard was contacted via phone in which I inquired with the agent when the pending status would be lifted, in which an agent advised it would be 3-5 days. I called back 4/19/19 and inquired again about the refund and the pending status (it was still showing pending at the time), in which I was advised it would release that day or the next.

I then contacted Rushcard again on 4/22/19 via chat in which it took the agent close to 30 mins to find the transaction, at first it came over to me that it was purged then was advised it would be released that day or the next. I then contacted Rushcard again via email 4/26/19 in which I was advised I needed to call in AGAIN. I then contacted Rushcard 5/3/19 and spoke with an agent whom advised at that point that Rushcard did not owe me those funds back because the merchant did not collect. I attempted to to advise him that the monies were taken away from my balance anyway and was to be released back to the account back in April. After the lack of empathy and understanding I then requested to speak to a supervisor.

The supervisor gotten on the phone and with no attempt to help pretended to not be able to hear me, rushed through her script all while I was on the line stating "ma'am I know you can here me, you keep pausing when I speak", instead she just disconnected the call which then routed me back the beginning. I then go through the process once more and speak to another agent who advised me the system was down but managed to look into my matter and still provide the same information that Rushcard doesn't owe me the money which was rather odd. I then requested to speak to a supervisor in which I was advised they didn't have one available and that I would have to call another time.

I have been a customer with Rushcard since 2008, all I want is the 25.28 put back into my account, this is NOT the first time this has happened but I am prepared for this to be the last.

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