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RushCard / UniRush
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RushCard / UniRush
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1.6 284 Reviews

RushCard / UniRush Complaints Summary

46 Resolved
238 Unresolved
Our verdict: With RushCard / UniRush's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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RushCard / UniRush reviews & complaints 284

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Newest RushCard / UniRush reviews & complaints

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1:53 pm EST

RushCard / UniRush security code without access to money without an explanation

I was supposed to be reimbursed by a pre paid credit card to my rush card and with no explanation as well as no access to my money being I'm supposed to reactive my card and I've followed the proper instructions on the activation web page as well as the toll free phone number. I am receive government funds and I need my money and rush card has made it inconvenient or if even I will ever got my money back. They tell to call customer service and it's a recording which is concerning loading funds for people who work

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3:17 am EST
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RushCard / UniRush rushcard has not bill paid me my check since october 2016 and now its december 8 2016

Rushcard closed my card account in october 2016 for unknown reasons and pose to had bill paid me my remaining balance of $865.00.. They say they are mailing it out but yet the check has not made it to me. Everytime after i have waited the 7-10 days and call them back they say the check is returned.. I been going thru this since october 2016 its now december 8 2016 and i want my money cause i am taking legal action against rushcard
submitted,
nikki shoemaker

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8:52 am EST
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RushCard / UniRush my pay check not being available this morning

My paydays are on fridays but lately i been gettin my check on Wednesday's. Morning well this morning i didnt gt it i called rush carf twice one lady said o it might post late but i told her i gt mines by 8am on wednesdays then i wait 2hrs call back still no funds so he said i dont see nothing i said r u sure i gt paid on wednsdays im upset about this..

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Jamesastronaut
, US
Dec 24, 2016 8:43 pm EST

Many banks post funds early if payroll is submitted, even if it is dated for a later date. If you're technical pay date is Friday they are not required to post the funds to your account until that day, even if they have Posted early recently. Youre first step should be checking with your employer to find out if payroll was submitted. If your check date is Friday and you've just been seeing funds posted early, you have no valid complaint.

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2:14 pm EDT
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RushCard / UniRush unauthorized lock on my account

RushCard placed a lock on my account, against my will, because they supposedly saw suspicious activity. I explained to them that I authorized my caretaker to withdraw funds and handle other activity on my account. However, they still wanted me to provide certain items in order for them to unlock my account. After providing them with their requested items on July 6, I never heard anything back from them. Once I called to inquire, they told me that they had everything they needed to proceed with releasing my funds to my caretaker and that it would take 7-10 business days. After two weeks passed, I called again to see why the reimbursement check had not been sent. They then told me that I needed to provide other items, including a copy of my caretaker's social security card. They never asked for my social security card, so I found it odd to ask for my caretaker's. They are refusing to release my funds still today if I do not provide my caretaker's personal information. It seems as though they are making up rules as they go along in order to keep my money. What can I do to have my funds released?

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8:58 am EDT
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RushCard / UniRush fraudulent deposit into someone else's rushcard account through a scam

I thought I was making a a payment through a second party for my electric company because I have never heard of Ruschcard until now. I don't have a Rushcard account.

I made this payment through MoneyGram. I entered my name and phone number and the transaction number given to me by the scammers.

These scammers claimed to be from JCPL (Electric company in New Jersey)
When they called my business they gave us this number [protected]
when they answer, its an automated system just like when you call the real company. They put you on hold and transfer you to rep to make payment.
Because the payment is past due and they will shut off your service they claim you have to go to their location in Trenton to pay in person and they cannot accept payments over the phone. When you tell them that's too far they say you can make a moneygram payment at a CVS or Rite Aid.
The Name of my that they called is Dolce Viso Salon and Spa in Millburn NJ

Turns out the money went into someone Rushcard account and when I call to dispute it even though I was able to get the account number from moneygram they tell me they can"t tell me anything. This is after I reported this to them one week ago and gave all the information to investigate.
I asked to speak with someone in the fraud department but they claim they cant transfer me.
I was told they would contact me but I have not heard from anyone and in the meantime those 2 cards that don't belong to me with my money are being left to be used up and spent by someone else.

The card numbers used were [protected] ($500)
[protected] ($478)

I attached a copy of the transaction through moneygram going into the rushcard account.
Since it seems to have posted right away MoneyGram no longer had access to cancel the transaction.

Rushcard also does not provide for email correspondence.
Which makes it harder for anyone to prove they tried to dispuite or report fraudulent activity.

I will be filing a police report against Rushcard and also a legal claim.
When I have that a will forward that also.

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4:52 am EDT
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RushCard / UniRush my money

I made a purchase from Bebe the item was unavailable they informed me my order was canceled the very next day However the money was gone off my card $209 to be exact I informed Rushcard they told me it was a 3-5 business day hold this happened 8-30-16 on 9-9-16 still no funds they told me have them send a fax still no money no one speaks English very broken, very rude, no customer service, still no money I'm calling my attorney ASAP something has to be done about these companies just taking advantage of the less fortunate Russell Simmons should be ashamed of hisself and his Incompetant Employees

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9:58 pm EDT

RushCard / UniRush rushcard

I had been a member since 2012 I have direct deposit with the offer of receiving my funds up to 2 days early, this has been a problem and today after receiving an email notifying me funds had been deposited and calling to verify I could not withdraw anything. I called customer service and could not get through after Many attempts, upon calling off a different phone I was able to speak with a representative, the representative informed me to withdraw all my funds at the atm I was at I attempted several times and was unsuccessful, I mysteriously got cut off . When a was able to get through again I was told my card was blocked by corporate but they had no number for me to contact corporate upon asking to have my funds transferred to one of my other cards was told they cold not stated a third party had attempted to charge my card and so card was blocked but I had to pay $30 to have a replacement expedited to me or it would take 5-7 business days to receive a new card. I have had several issues over the years but I AM COMPLETELY STUNNED AND DISGUSTED with the way this company conducts business! I am going to tell everyone that will listen! HORRIBLE!

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12:29 pm EDT
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RushCard / UniRush banking services/debit card services

I have been a consumer of Rush Card since 2012 and had very little problems until of recently. I deposited almost $1700 between March of this year and July and all of a sudden my bank account is closed after money is disputed
being taken off my card without my permission. it has been three weeks and
I still have not recieved the closure check at my temporary address as I am currently in the Hospital and cannot travel to my post office. However they sent my new card to this address with no problems. Someone tried to use the new card to transfer money already. I have no problem with them closing the account, I t has been three weeks and I have not recieved my check at the Nursing home for the rest of my money that was still a positive amount in my account.

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Vennessa cantrell
Waco, US
Dec 27, 2016 11:53 pm EST
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Hey my names is vennessa .. Somebody stole my card. They close my account... They can't help me with my money... I am so mad

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lovejones35
, US
Aug 08, 2016 7:03 am EDT

PLEASE REEEEEEAAADDDDDD! I made a load to the rush card and AS I normally do in Emergency situations. My cell phone provider was closed and i needed to pay my bill before midnight. Before calling to make the payment i checked the balance to make sure it had loaded and it did, well upon making the payment it was declined so i'm thinking it must be some kind of mistake so i told the CSR to try AGAIN and he DID ACTUALLY tried 3 times same result so i hung up called rushcard spoke with a CSR she said it was a maintenance issued and the money is there to try again but by this time my balance had dropped to the number of attempts we had tried. I'm like hold up how did that happen? she said she didn't know but to try for the amount available..HMM right there i am pissed but i was on a deadline to have this phone bill paid by midnight. it's 11:10PM. so I attempted again 2 times same thing happened DECLINED so i called back and got the rudest i mean RUDEST CSR i have ever encountered named ANDY she didn't care what i was talking about, she was talking over me even went as far as to ask me if i knew how to count and tell me how much money i loaded. Also stated their was no team leads or SUPS available put me on MUTE not hold but MUTE dead silence for 31 mins. I used my daughters phone to call into RUSHCARD to let them know she was holding the line and that i know she could hear what i was saying when i said that the line disconnected. At this point my blood is boilin! I am now furious with this company so i am speaking to the 4th CSR of the night but this time i conferenced my cell phone company on the call and i also recorded the call because i wanted to have some proof to this and to let my phone carrier know i had the money but it was the card service i was using not allowing me to access my own money. This lady was very pleasant but didn't get the problem solved she let me know as i am letting all of you know when you make a load to this card it is not available to you right away you have to wait an HOUR which i was never ever told to use it but that's not the kicker. they were taking a dollar each time the card was declined b/c i use it as a pay as you go so follow me now if my money that is loaded isn't available for AN hour after how are you taking $1 from the available balance each time i attempt to use it and it gets declined. subtracting it from the load amount i placed on the card (HMM) Don't make no kind of sense. I had to call family members at 11:45pm and pray they were up and would pay my phone bill for me mind you i already loaded my money to this card! not only that i ended up Overdrafting my own bank card for $53 off a $26 payment! my bank charges $27 each overdraft fee thats why i didn't use it in the first got dang place! my sister overdrafted for me so i owed her $57..i had things pending that needed to be cleared so now i owe my bank $53 my sister $57 and my phone bill was only $70 to begin with! No one here speaks clear english no one knows what they are talking about and no one went out their way to resolve my issue! Please do not use this card read the reviews first educate yourself. Do not load big money on here especially pay checks or any deposits before you do think about it i'd hate to see this happen to someone else. especially if you don't have it i am a single mother and school is starting all my funds i need. this card is some ### i'm telling you!

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11:25 am EDT

RushCard / UniRush money just disappear

I have had rush card since 2011 and no problems, but now that I've recently started back using my card for my new job it's been hell money just disappears from my card when my direct deposits post and has been for two months now the first amount was $187 dollars, then$703, $691, and now $303 dollars and I've had enough of being robbed by a card company you call the customer service number and they barely speak English and are extremely rude and refuse to get you your monies back and all they do is send out another card that took three weeks to get here and my money still wasn't returned to my card now when I call in they just hang up on me so I've lost over a thousand dollars of my hard earned money to a company that's a total rip off and fraud I would not advise anyone to use this company because they are not legit at all so if you don't want your money stolen just go open up you a checking account in your local area because this company is not the way to go😡😡😡😡😡👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

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8:22 am EDT
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RushCard / UniRush invalid card

I have been with ruchcard since 2007 and I have never had an experience like one I just had. I will be canceling all my rush cards. A family member transferred funds to a card that was invalid. I call to see what all I need to do to get the funds transferred again to an active card and the merry-go - round began. The first representative informed that they can do a manuel transfer of the funds and it will take 1 to 2 business days. A lie. 2 days past no transfer. I called a second representative told me that the first representative said that I requested a replacement card. Not true. That's not what she said that she was added to the account file. A lie again. So the second representative said the he was going to request another manuel transfer it will take 1 to 2 business days. Well another 2 days later. No money... I called again today and the third representative said that they could not transfer the funds that I could only do it online myself... But the card is inactive online. Wow these people are really smart. So, she places me on hold to come up with 2 solution. 1 I can wait 7 to 10 business days for a another card to be mailed to me. 2, do a express cash that will charge me $30 for service fee... Smh. And this is the thanks I get for being a loyal customer. Thank you rush card for all the b. S..

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8:19 am EDT

RushCard / UniRush prepaid debit card

I put money on RushCard, my entire paycheck and a few days later my card was declined at the store. I knew I had the funds so I called them to find out what the issue was. The money was there but without my permission or knowledge, they had blocked my card. This is something they claim can't be undone. I had to wait to be sent a new card and in the meantime, no money. Nothing. I get 2 cards and they can't activate either one. Time it takes to notify corporate to manually activate a card? A few BUSINESS days (the exact number of days depends on who I talk to). They have the most non-caring, ignorant cust srv reps that I have ever encountered in my life who can't half speak or understand English. They apologize, that's it. That. Is. It. Escalated issues are not handled there but at corporate office and you can't find a phone number or address or get it from the cust srv. They give you an email address, not to corporate but to them. Dont bother, they're useless. Do not get this card. It is scary that people that essentially steal money are allowed to do business in this country. Don't believe me? Google RushCard complaints or anything related and you will see THOUSANDS of complaints. Literally. People who put money on these cards and never saw it again. And they don't care or lift a finger to rectify any mistakes that they make except, of course, "I do aplogize"

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8:47 am EDT
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RushCard / UniRush refund issued to card from merchant

I purchased a mattress from Frugal Furniture. On April 2nd I returned the mattress and the refund was processed on my card ending in #8468 and as of today 4/7/16 Rush Card has not applied the refund in the amount of $264.56 and claims to not even show it pending.
In the interim Frugal Furniture has confirmed that their processing center has released the money to Rushcard as of 4/4/16.
With each day that pass and I call to see if there is an update there seems to be a communication barrier with me explaining the details to the Rush card representatives.

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8:18 am EDT

RushCard / UniRush doubt charges and stealing of money

well I been banking and using rushcard since 2010 and never had no problems with them till now back in oct 2015 i noticed I been billed twice for the same trnasaction i called they said to have a form faxed in i did the money was to be back in my account in 24 hours 11 days later I got my money had to wait for 386.77 to hit the account for 11 days making my rent being late paying a late fee and then to get on the phone with rushcard and no one there speak english then on 0ct24th 2015 i had chargesd hitting my account i called they said to fill out a form for each one over 200 forms to fill out one for each charge they said to fax them in then after 4days they tell me there fax is broken then they say in there terms and policy 60 days well its been over 90 days no money no card was blocked they said if they block the card i would have to wait about 35 business days for a new card so they left the card on until they can mail out a new card no new card came then on jan4 th 2016 i notice over 1877.00 had came out of my card i called and filed a new claim more then 200 forms were sent to me to fprint fill out sign and return in 10 days i did this as soon as they got them they would put my money in my account well to a big surprise to me i went to log into my account and found they closed my account i called in they said they closed my account and will not be opening a new one for me i asked were my money they said to me ww will have to mail a check out to you and i should have it no later then aug of 2016 what the heck they will hold it to make money off my money 2588.90 will no longer be aval to me till aug this is the worst comppany oput here they tell me on the phone they dont have to follow no federal banking comm laws they are above the law i sent a complaint to bbb the attoneys general office and to comsuner fraud protection i am going to call the feredal gov next and looking to open a class action law suit

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9:15 am EDT

RushCard / UniRush horrible company that needs to be shut down

Take your money, customer service hangup on you, don't let you speak to a supervisor ...called when they was stealing my money and when they was supposed to send me a replacement card. I was already waiting five days before I called to cancel and the told me the never was going to send me a replacement even though I called and requested for a new one because my card was stolen... Don't trust them I will be deactivating my card

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Felicia Benson
, US
May 09, 2016 1:24 pm EDT

I don't understand way it's no corporate office this has made my blood pressure rise and I have cancer I just don't understand where is my money I transfered to card to card. I need my money for rent. I been with the for 8 years. This never happen to me and I'm hurting.I need my money

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4:21 pm EDT
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RushCard / UniRush account login

I can't log into my Rushcard VISA account online or using the Android smartphone app from the Google Play Store. I receive an error message informing me that my userid/password is invalid. I am forced to change my password on the site in order to access my account. As soon as I logoff my account after changing my password, I attempt to log back into the site and receive the same error message. This has been happening since October, 2015 and I have reported it five times to customer service. The most recent report was on February 17, 2016 when I talked to a supervisor, Jay, who informed me that this was a know problem and they were working on a solution. It is now March 28, 2016 and I have heard nothing from them about my problem. The problem still exists today as I just attempted to log into my account again. I attempted to contact Jay again today at their customer service number but was informed that he was not available. The customer service representative wanted me to detail to him once again my problem and I refused telling him I had already reported the problem and was just calling to follow up on the existing problem. He told me he had no record of my reported problem and would need to make a new report. I find their customer service unacceptable at this point and will soon cancel my account. All I really want is to be able to log into my account without being forced to change my password.

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9:20 am EST

RushCard / UniRush irs tax refund deposit

In the past two days I have been communicating with rush card about my its tax refund... You were holding it because the amount was over $10, 000 $11, 601 to be exact. Within minutes of recieving the first email from rushcard, I sent in all documentation that your agent requested. Which I recieved confirmation that you recieved it. Then I recieves an email asking for my first and last name and last 4 digits of my social. I then called immediately after to see how long this process will take and the agent told me it would be 24-48 hours. This all took place march 8, 2016! So I did not call yesterday march 9, 2016, thinking I had to give them time to process. So I call this morning to find out what is going on and they tell me I failed to send in a copy of my social security card so my refund was sent back to irs! I spoke with a manager name andre employee #170510, who refused to one go back into her recorded conversations, two give me her last name, three give me a corporate number, four give me a name to her supervisor or anyone above her! No one asked me to send in a copy of my social security card otherwise it would have been sent in with the rest of the copies within minutes of my first email! You should have recorded conversations as well as reciepts of the emails going back and fourth as to this situation! I do not see how I should be penalized for a mistake made by your company?! And then to top it off I can not speak to a live agent about the situation! Someone needs to have some kind of responsibility over this situation and this should be fixed! I am extremely upset and will get an attorney if need be! I also recorded andre as she denied me all of these things.. It amazes me how one can be so careless when they screwed up something so big and federal now I have to wait till irs recieves the returned deposit so they can send me a check! It can take weeks on top of the 8 weeks I already waited!

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Carolynn Cole
, US
Feb 24, 2020 1:11 pm EST

How long did it take for the irs to send it out.

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9:46 am EST
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RushCard / UniRush holding on to my money

i am a single mother of 2 and i have been a member of Rushcard for so long that i dont even remember. on 02/22/16, i called to report my card stolen and the rep that i talked to stated that he would send me another card within 1-2 business days. he actually reactivated the wrong account so he stated that he would cancel that card and resend the correct card. on 2/25/16, i received 2 cards in the mail. When i tried to activate the cards, the one with over $300.00 was reported stolen and the active card had only .45 on it. when i called Rushcard back, they told me that the only thing that they could do was to resend me another card and that i would have that card within 1-2 business days. Now keep in mind, i have bills and i need to feed my children. the rep told me that they can transfer the funds from the inactive card to the active card and that will take 1-2 business days. i called on 2/29/16 to check on the status of me getting my money back and was told to call back on 3/1/16. when i called on 3/1/16, today, i have gotten the run around again and now these people have the nerve to tell me that the only thing that they can do is to reissue me another card or to do a moneygram to have my funds available today but either of those choices will be $30.00. Russell Simmons and everyone involved with this company is a joke and a rip off! i will be contacting an attorney and they will be paying me more than the $300.00 that is on my card. STAY FAR AWAY FROM RUSHCARD!

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9:40 pm EST

RushCard / UniRush refuse to post my money on my account

well on 2-8-16 the merchant that i bought from refunded my money at 2:43 pm so i waited like an hour and then check my account the money wasnt on there so i called and i spoke with gose and he said yes the money refund that i was waiting on is there and that they do have it and to give it a few more minutes so i waited four hours no money still so i called again and spoke with a manager named crissgie and so now he says its going to take 3 to 5 business days before they can put it on my account ..i said no why is that you said that you recieved the refund back and said im not waiting no long and i was told no more than an hour and that you have my money why cant you put it on my account now and that i want it now and then i ask to speek to the manager and they said the same thing and so did the supervisor and then i ask for the corporate office number they said and they dont know the number for the corporate office and there is nothing they can do what do i do i feel that with rushcard having my money and verified that they do have it they should put it in my account now i shouldnt have to wait 3 to 5 business days its not right and not fair will you please help my email is [protected]@yahoo.com please help me thanks and god bless and my phone number is [protected]

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Nati9
, US
Mar 27, 2016 6:47 pm EDT

I have a balance still on my account with Rashcardlive and I can't reach them ! I am pushed from number to number to call ! Their automatic system don't recognize my information ! I don't know what to do and whom complain ?! They are criminals ! Why they are still on the finance market ?

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4:21 pm EST

RushCard / UniRush given inaccurate information

On December 23, 2015, Rush Card made multiple transactions on my account from the same merchant- I only authorized one.  However, a total of 3 were made. I was told that since it was a pending transaction- it would fall back into my account in 48 hours.  After those 48 hours passed-no money.  I called Rush Card back.  This time I was told it transaction will expire in 10 says.  And, that my funds would be back on my card January 3, 2015 at 1:23 a.m.  So, I called backed today because to confirm.  In confirming that the funds would be available on the 3rd of January, the representative is now telling me the 6th of January.  As a result, I requested to speak with a supervisor.  While on the phone with the supervisor she tells me it will not be available until the 12th of January.  This is just ridiculous and unfair I am being put in this situation.  My insurance is in jeopardy of being cancelled. I suggest anyone to run from this company! I requested the corporate number and was told they don't have one! Sent from my Verizon 4G LTE Smartphone

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10:54 am EST

RushCard / UniRush retired money not in my account

This is my second complaint about, on Dec 30th I sent in a copy of my id and social security card, i was getting a large some of money sent there. On Dec 31 I get a text to call, i call and they told me to send in another copy, the same copy which was light, that i sent in July 2015 and they accepted it. I call on Dec 31 and they told me they could not read it, so i sent in another copy which was bigger and a little darker, they told me they could not read it. On Jan 1, I sent in another copy this time a copy of where it is coming from and the amount along with my IDs, now they close i have to wait tell Mon or Tues. If they sent my money back, i will take all my money out and close the account and go somewhere else. I am tired them telling me that i am a good customer and they treating like this.

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Phone numbers

1866 787 4227 +1 (866) 232-6778 More phone numbers

Website

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Most discussed RushCard / UniRush complaints

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