The complaint has been investigated and
resolved to the customer's satisfactionResolved Rush Fitness — Cheat and lie
resolved to the customer's satisfaction
I tried to fix this too many times, and I will explain to you my bad experience that I had with this gym.
I went to this gym to start working out. One of the managers took me around and gave me a tour explaining all the good things about the gym and then we sat down and he took all my information and asked me to sign a form to approve to take the monthly payment from my account.
I used the gym for a few months and I paid my membership for the duration I used the gym.
Then I lost my job and I went to the gym to try to cancel my membership, and the manager told me that if I wanted to cancel it I had to bring a medical excuse or a note from my job stating that I am moving for more than a 50 mile radius from the gym. On top of that I had to cancel my membership by paying an additional $90.00 fee. They never explained this when was about to join. They also never stated that I had a contract until 2011 which I figured out just when I was about to quit.
I was very upset about this, so I called their costumer service to complain about this, but I got the same response. I got tired of these people and told the company that they cheat people out of their money and that they were tricksters and I hung up.
I never heard anything about this, and I didn’t even receive a statement or invoice about it. They didn’t explain any of the charges. Around the beginning of June I received a letter from a collection agency for $1.700 without any explanation of the charges. Why should I pay for something I don't use or get any kind of benefit?
Then I called again trying to negotiate and get an agreement. I told them I'm going to take a trip out of the country. I needed to fix all I had pending with the gym, but I didn't receive any positive response. They said that the account was out their hands meaning that they couldn’t do anything because it was already in collection.
This is very unethical and unprofessional they didn't explain about the cancellation fee. They never told me about the contract until 2011. They never sent a statement explaining any charges, and if I didn't use any services from them why I do have to pay?
these are a few more complaints that I found over internet
Located: Chattanooga, TN ( Downtown and Lee Highway )
This gym cheats and lies to you about gym memberships. They will tell you there is no membership cancellation fee. This is a lie. There is a $100 cancellation fee. They will also tell you that you can cancel at any time for no reason at all. This is also a lie. You have to provide proof that you moved 50 miles outside of ANY Rush Fitness complex. They will also tell you that you can put your membership on hold at any time for no reason at all, your membership is for x amount of months (when it's really much more than that), etc. Basically, this gym will lie to you as much as they can just to get you to sign a contract. The contract basically contradicts everything they tell you. Once you have signed the contract, there is no way out of it unless you pay the cancellation fee and can prove residence outside of 50 miles within a Rush Fitness complex. Even then, they will make it very difficult for you to cancel by telling you to (1) call corporate to cancel, who will then (2) call you to call your local Rush Fitness complex, who will then (3) tell you that you can only come in the store to cancel, and then (4) tell you that the person who manages accounts is not in at the moment so you would need to come back, and on and on.
I heard radio ads for the Rush fitness center offering 50% off the joining fee and a years free membership dues. Sounded too good to be true and against my better nature I went to have a look. Of course it was too good to be true, you have to sign up for 3 years to get the additional free year. But they had me on site.
Decided to give it a try and asked if I could join for two months to see if I like it and make a longer term commitment if I did. No problem it's just a higher fee of $59 / month for month to month membership. I duly paid my joining fee and two month membership. Worked out for a month, nice gym with good equipment. Today one month after joining they charge my credit card with a further $59. Must be a mistake I think, I'll speak to them when I go to work out tonight.
No mistake I'm told, you should have read the contract (small print) properly. What I was told and what's in the contract are different. Bad taste in mouth so I have canceled membership. Total cost $276 for for one months working out. No flexibility, no refund.
By Denis S. Rush Fitness Complex Alcoa
After I completed my contract time and tried to cancel, The Rush continued to charge to my bank card. When I complained, they said the contract I signed allowed them to charge an additional month up to 15 days after I canceled my membership. Complaints up the line were futile. In fact, they inferred that I was stupid for not reading the two pages of fine print in the contract that is so small, I have to use a magnifying glass to read it.
The reason I canceled is that they don't keep the equipment maintained. I never went there that I didn't find a piece of equipment that was out of order. The sauna and steam rooms are frequently out of order and the locker rooms aren't clean. Try to find a locker that you can actually lock. Plus, the water cooler was out of order for months and when I complained I was told to buy a bottle of water for a dollar.
This place caters to teenagers whose mommies and daddies are footing the bill and they just don't have a clue about how to treat a good paying customer. I can't recommend The Rush unless you are in a rush to get nothing for your money.
In early 2006 the gym that I had been using for almost a year went out of business. I decided at that time that I would dig out my old equipment and do my workouts at home. 2 months later while looking through my bank statement I notice "Rush Fitness--$48", I went back to the previous month and found another $48 charge. When talking to their Representative I was told that they had bought out my contract from my old gym and they were indeed taking money out of my account, all without my knowledge. I ended up having to close my bank account in order to stop them from stealing my money. I never signed a contract with these people, in fact I have avoided their gym like the plague. Now I am getting collection notices and harassing phone calls. I do not believe that these people are acting ethically and I will tell everyone that I can about their actions. I would appreciate any feedback on this matter, Ben.
[redacted] Verified Safe
As a member of the rush fitness complex, I was sold training sessions by the manage salesman. Mr. Morales, I did not get a copy of the contract at the time of signing but later learned that I had only 3 days to cancel these sessions.. I tried to cancel the contract due to a cut back in my hours at work but was told that it was too late by 3 days. I explained that I had not used any of the sessions and wanted to cancel the contract and get a return of my first installment of $390.00 that had been drafted out of my checking account.
Steve Massey, head of member services, stated that this was not possible and that I would be fully responsible for future installments even though I had contacted the corporate office by certified mail on two occasions. I tried to explain that I could not afford the sessions due to the job situation, that I had not used any of the sessions and that my notification to the company was only 3 days past the cutoff date.. After many certified postal letters and emails to Steve Massey and Larry Gurney, a corporate executive with the rush no relief was given by the company.
Buyer beware do not sign any contract with the rush or give them the right to draft your checking account. You will pay dearly for any long term relations with this company dealing with your checking account. Also this is a company that will hide behind the fine print of their contract to take your money. While their actions are probably borderline legal, I would consider this company to be both immoral and unethical in this situation. Never give them any right to your checking account and be very careful in signing any long-term contracts. You will be very sorry in the long run.
Battle Creek, Michigan
[redacted] Verified Safe
Last year, I purchased 36 training sessions for $1259 upfront by credit card. I was only able to use 14 sessions when my job told me that they were relocating me. I have 22 sessions remaining totaling $770.
I purchased the sessions at the same time I joined the gym. When I signed the contract to become a member, I inquired about membership cancellation. They said that all I had to do was provided written notice and pay a cancellation fee. I assumed that this applied to the training sessions as well because the trainers were employed by the RUSH - not an outside training agency. I was never told that they were non-refundable
This was my first time in Tenn and first time buying training sessions. I have made several attempts to resolve this but corporate fails to return my phone calls. I finally got an email from them stating that they apologize for my situation but the sessions are non-refundable and non-transferable.
I felt like they used dishonest sales tactics to get me to purchase. It is highly unfair that they get to keep my hard earned money for services I will never receive!
I would like to take legal action against this if possible. Any reputable agency would offer you a refund for services not rendered.
This place is such a scam! They have managers that change like the wind and corporate is not helpful.
I would avoid this place at all cost! Find a gym that is ethical and adheres to better business practices.
Battle Creek, MichiganFor anyone who is considering the RUSH Fitness Complex as their method of getting into shape, please think about another method or complex!
In January 2008, my husband and myself decided to join the Rush to get back into shape. We sat down and spoke with the manager went over the details, as I explained to the manager that I had previously underwent several back surgeries, he (the manager) explained that exercising and getting fit would definitely benefit me, he HIGHLY recommended a personal trainer PRIOR to my using the equipment to learn the proper method to avoid reinjury to my back. We went over several options and agreed to a 12 session trainer, costing approximately $500.00 on top of membership fees. (check was cashed in February)
No appointments were set at that time due to 'lack' of trainers available, however, a trainer would be getting in touch with me. After a week and no calls, I started calling the complex. After several unsuccessful attempts, I requested that my membership be transferred to another facility in my city that maybe could get me in for sessions, or cancel my contract and refund my money.
After a week, I finally got a trainer. I went to that session, and upon evaluation from that trainer, I was advised to do a couple more sessions PRIOR to independent work out. WELL ... GUESS WHAT!!! That was the 1 and ONLY session I have been able to get. When I tried to set up another appointment, I was told 'all trainers are busy now, someone will call me back.' Then after no one did, I continued to call, even visited the complex and several different occasions, getting the same response as well as, 'we are currently moving into our new facility and things are kinda crazy, be patient and someone will call.'
AGAIN, after numerous phone calls to local facility, customer service and even corporate office, no one has helped!
My monthly dues were on automatic draft, UNTIL April, I stopped them due to the fact that the services I was paying for as well as the services that I had paid $500.00 in full for were not being rendered!
It's been 9 months now, still haven't gotten a second session. However, the 1 thing I have received is a bill from a collection agency for $1300, 00.(keep in mind, ONLY $189 for myself and $129 are my actual dues, the rest are 'late fees and collection costs') (I believe I am owed the the $500 pd upfront and the all fees paid. Seeing that I was advised to do my personal training sessions PRIOR to doing independent workouts!) ARE YOU FREAKING SERIOUS!!!
Since receiving the bill, I have made numerous calls to the local facilities, recovery department, customer service as well as the CEO of the RUSH, Larry Gurney ... Guess what... AGAIN, no replies, no help!!!
DECEPTION, LIES AS WELL AS THEFT!!!
PLEASE CONSIDER WHAT YOU HAVE READ BEFORE SIGNING A BS CONTRACT WITH the RUSH Fitness Complex!!!
Deceived in nc
Greensboro, North Carolina
and many many more