Rumbo.com
reviews and complaints

Hi Rumbo

we have been in contact with easyjet regarding refund of our flight tickets. They told us that they have already paid you-Rumbo. Now we want our money back from you. I have tried to reach you by phone but it does not work.

Passenger names : Steinunn Jonsdottir, Throstur Erlingsson, Gudrun Anna Ingolfsdottir, Anna María Atladóttir, Kristofer Thor Thrastarson, Throstur Erling Thrastarson
Date of the flight along with year : 1 of july 2020 Booking reference is: K1C98XQ, Then we ordered from Rhodos to England 15.july 2020. Booking reference: K1C98XQ,
Departure and arrival airport: London Heathrow-Rhodos and then back from Rhodos-London Heatrow
Telephone number : [protected]

This is an email from Easyjet:

Having reviewed your booking K1C98XQ, which is for the flights from Rhodes (RHO) to London Luton (LTN) on 15/07/2020. I would like to inform you that the full refund for this booking was already refunded to the original method of payment.

I can see that the booking was made through a travel agency. Usually, they use their own cards or accounts to pay when making the booking. Therefore, there is a possibility that the refund would've been processed to their card or account. I would request you to please get in touch with the booker or the travel agency in regards to the refund.

I hope this information finds you well.

Kind regards,

Karen
easyJet Resolution Support

follow us: www.twitter.com/easyJet
friend us: www.facebook.com/easyJet
follow us: www.instagram.com/easyjet
book us: www.easyJet.com
________________________________________

My bank account was used fraudulently with Rumbo.com and they don't have contacts in South Africa I'm unable to contact them directly to resolve this
Flights tickets were bought in the 16 of April 2021 using my bank account and I would like to trace as to who used my account

E pasado dias y dias no e podido tener mi dinero para atras yo tuve que cancelar mi viaje por el corona virus por que la mitad de españa estaba cerrada, cuando entro en la pagina de ellos solo dice que tienen plobremas tecnicos yo compre mis reservas con seguro de cancelacion, y es imposible comunicarse con esta gente he llamado I nuncan contestan esto de rumbo son una estafa tengan cuidado yo perdi $500 y cancele mi reserva con dos semanas de anticipacion, todo lo que dicen ellos es mentira.

I bought a ticket entitled for refund. The flight was continuously canceled and like many other people didn´t received any email with the info. Was very lucky when i went to do online check in and saw that there was no flight, otherwise would have gone to the airport. Asked the refund and its been 3 and 1/2 months waiting and no one answers the phones, website and automatic response always say in a few days will get an email and the money. its 600euros. I need the money asap. Its very disrespectful and dishonest. Kindly answer me with the refund being made this week. Thank you

One year has past, after sending more than 20 mails not even one refund! RUmbo are lying to his clients and avoiding to refund! Not serious!
We bought one travel to Brasil in January 2020 to travel in the end of March but do to Corona everything was canceled! We are in February 2021! They have not refunded and they don't answer!

I booked a flight from Tel Aviv Israel to Toronto Canada through Rumbo.com. The flight was with Austrian air and Air Canada and it was cancelled due to Covid on 08/03/2020. I received a Refund and/or Travel Credit email from Rumbo on 08/05/2020 promising to refund 586.58 Euro or give me a travel credit for 738.23 Euro at my choice, They were to be effective between 08/11/2020 and08/05/2021.
I contacted Rumbo about a month ago requesting the refund of 586.58 Euro as promised. It has been one month since this call and I have not heard from Rumbo nor have I received the refund.
All relevant documents are to be found below.
Thank you.

I have been waiting for 2 months for my refund. YOur customer service doesn't pick up calls anymore ( not in Portugal and any other number, spain, uk, i cant reach anyone )The message keeps saying in a few days i ll get the e-mail and the refund will come. Last time i was able to talk to someone, which was 3 weeks ago, they said the same thing. I never got the e-mail or the refund yet. It's not right to keep the money that its not yours. i am spending a lot of time trying to reach someone which i shouldn't be doing it. I need to work and not spend the day calling your customer service. It s a total disrespect. i have made a complaint already. I demand my 600 euros back as soon as possible. Its unbelievable what you are doing.
Booking ID is [protected].

In July 1st I have bought a ticket from Lisbon to Copenhagen. Unfortunately, due to corona, the flight was cancelled. I have immediately received an email from Rumbo stating that they would proceed to a refund of the total value. After half a year, I still have no information about the refund. I have contacted the airline directly (TAP), and they said that the refund has already been done to Rumbo, so that is no longer their problem. Having this information, I have tried, unsuccessfully, to contact Rumbo, both by email and phone, to now what is going on with my refund, and how long would I have to wait to have my money back.
Having this said, I am making this formal complaint to have my money back, and to get myself rid of this company.

I booked a returned flight, filled in the personal details, credit card details, i selected no extra insurance and selected next to proceed to payment, a small banner pops up for the last "click" only after i clicked i noticed that says in small letters something like, this is you last chance to buy extra insurance, when you select pay, it selects the extra insurance and checks out without giving the new total, this is totally misleading and scamming people. i contacted my credit card provider but they cant cancel the payment, otherwise i would cancel and buy elsewhere, shame on you Rumbo for stealing from people, from my side be assured that ill give as bad advertising as possible to reach as many people as possible, to let them know how you cheat and steal from your costumers.

We booked 4 return tickets to Mexico city in January to fly in the summer of 2020. Due to the pandemic the flights were canceled by the airline. We were not able to choose a refund but were given vouchers. Now we have been waiting for these vouchers since 27th of June.

We can not reach Rumbo in any way and the personal accountpage on the website states the same information for weeks. The excuse is that they are gathering the resources, but they haven't had any costs of our flight since it was canceled by the airline. We have lost almost 2500 euro.

[protected] = booking id
Emmanuel Ortiz
Manie.[protected]@gmail.com

Hi I booked flights with yo on 27/11/2020

Your booking is confirmed
Hi John, Booking ID: 1718439172

Thanks for booking with us. You'll find the details of your upcoming trip below.
You can view all your trip info, as well as manage or check the status of your bookings in your My Rumbo account area.

Here's everything you need to know:

check in for your outbound flight opens on 17 December 2020

Check your account area for all the information you'll need to check in and get your boarding pass.

Flexible travel

You've purchased our Flexible fare which includes these fantastic perks: •The chance to change the date & time of your flight, without penalty fees
•The ability to make changes to your booking without handling fees
•Priority assistance
INVOICE
27/11/2020
Customer Code: CW16133149
no. 20FCH-0544297
DESCRIPTION
Flight: Ryanair VIE(AT) - FAO(PT) departure date 20/12/2020
Flight: Ryanair FAO(PT) - VIE(AT) departure date 24/01/2021
Reservation id: MYS7JA
Fly Flex
Passenger 1: John Gibson
Passenger 2: Gabriele Goettert
Full Flex
TOTAL EUR 241, 88
BravoNext SA
VAT N. CHE-115.704.228IVA
Vicolo De' Calvi 2
6830 Chiasso - Switzerland (CH)
Payment method: PAYPAL
To edit your invoice data, sign in to your account area on our website.

JOHN GIBSON
3, H.KAIBLINGER GASSE
8680 MURZZUSCHLAG
INVOICE
27/11/2020
Customer Code: CW16133149
no. 20FCH-0544297

TOTAL EUR 241, 88
BravoNext SA
VAT N. CHE-115.704.228IVA
Vicolo De' Calvi 2
6830 Chiasso - Switzerland (CH)
Payment method: PAYPAL
To edit your invoice data, sign in to your account area on our website.
JOHN GIBSON
3, H.KAIBLINGER GASSE
8680 MURZZUSCHLAG
INVOICE
27/11/2020
Customer Code: CW16133149
no. 20FCH-0544297
VAT BASE VAT AMOUNT TOTAL
CH_ESC VAT EXEMPT 241, 88 0, 00 241, 88

And have been informed today (01/12/2020) that the booing has been cancelled.
I havetried numerous times to apply for a refund on your site and getting nowhere All I keep getting is :-

My Rumbo
Hi,
John
Your booking has been cancelled Action required
Booking ID: 1718439172
And cannot proceed any further.

Yor Help would be much appreciated.

Kind Regards,
John Gibson

I have booked 2 single separate tickets through there website with indicated the price of 100 €. Till the payment everything mentioned the price was still 100€. After checking my spending on my credit card i realized they charged me once for 130 € and once for 150€ which is far more than presented on the site. That kind of way of doing business is not tolerable.

A booking was made thru' Rumbo.es on British Airways from Barcelona to London. However since BA cancelled this flight on Dec 10, I will be unable to travel with further confirmed onward destination with Virgin Atlantic to my home country. I am waiting for either Refund or change in dates or route [Madrid instead of Barcelona} of travel from this agency.

I have been frantically calling Rumbo in UK since Rumbo.es speaks only Spanish. The international call is paid and the only answer I get is they are awaiting response from Airline. When I called the Airline they say it is possible to change the route to get the connecting flight from London but only the Travel Agency can do since the booking was made through the agency.

Please can someone let me know what best can be done. I am a student and do not have enough funds to let go of this huge amount of 567 euros and hence cannot re-book again. Please help or advise.

I booked two flights via rumbo and both of them has canceled. "Rumbo" told me that I will take back only the half amount of money that I paid. I talked with the airline company and told me that they usually give a full refund for canceled flights but they can not do anything for me because I booked the tickets via Rumbo.
Also, Rumbo has no email, only a phone in Madrid.

I need contact number for customer service but I didn't get any number. Which numbers given on the website that are not working so please help me about this issue.

Service terrible!
ID Booking: [protected]
Any contact that I was trying to send email, automatically delivered back! Phone number that is on Portuguese site - out of service, even don't pass call!
I received email with flight changes of dates on my email [protected]@gmail.com and I cannot reply back, because all emails have been delivered back.
I was trying to contact for help through assistance button on site, BUT IT'S DOESN'T WORK!

I'M LOOKING FORWARD FOR ANY FEEDBACK AND HELP!

Ticket number Booking reference
O3SF7N
Maryna Ivanska Dias Feller
its ticket from Warsaw to Lisbon about which I received email that need to change! Again!

Ticket from Lisbon to Warsaw PNR: O3MIHL / WGMGMJ -  that should be changed to as you want to change my ticket O3SF7N

I also reserved a place in cabin in plane! — >
EMD-047-[protected] 4 EMD PASSENGER RECEIPT 1A ELECTRONIC
MISCELLANEOUS
TAP PORTUGAL 03AUG20 PT DOCUMENT
TAP AIR PORTUGAL [protected] 7906 9380 /5ZGS
IVANSKADIASFELNER/MARYNA PNR O3SF7N/1A NOT VALID FOR TRAVEL
BAGGAGE *

CPN 1 0BT PC-PET IN CABIN
OPERATING CC:TP
ORIGIN:WAW
DEST:LIS
NON-REFUNDABLE
ICW: 0473378063192C1
RMKS:

My tickets already was changed one time, today I received again email with changes to my flight!
its impossible that less in two weeks I receive 2 times changes on email!

So if you propose to change my flight back from Warsaw to Lisbon, that is NOT POSSIBLE for me, you should to change and first ticket from Lisbon to Warsaw by your costs, I will not pay the difference of the value! And also I wrote email two weeks ago and nobody reply, about cat issue, I paid and booked in plane on the way back from Warsaw to Lisbon ticket for my cat, SO PLEASE IN NEW WAY BACK TICKET CONFIRM STATUS THAT MY CAT HAS SPACE WITH ME IN CABIN, I ALREADY PAID FOR IT!

So I found two alternative flights that is ok for me:

18 SEPT
LISBON - Chopin Warsaw
9:20 - 14:20 DIRECT 4 h
20 SEPT
Chopin Warsaw - LISBON
15:15 - 18:20 DIRECT 4h 5m

OR

18 SEPT
LISBON - Chopin Warsaw
9:20 - 14:20 DIRECT 4 h
21 SEPT
Chopin Warsaw - LISBON
15:15 - 18:20 DIRECT 4h 5m

I WILL NOT PAY ANY EXTRA OF THE DANGES OF THE TICKETS BECAUSE ITS TAP MAKES ME INCONVENIENCES!

Looking forward for emergent reply!
Thank you,

Kind regards,
Maryna Felner

I booked a flight from Barcelona to Bilbao - Booking ID: [protected] on Monday 17th August 2020.
When I tried to pay the price of the flight ticket 57, 00 Euro, after pressing the button to complete the payment, it processed the payment but to my shock, it charged me 97, 99 Euro instead.
I had not requested any additional services or products and only agreed to pay for the flight ticket price which was confirmed to be 57, 00 Euro.

I demand a refund of 44, 99 Euro that I have been unfairly charged.

Could you please reply to my email address [protected]@yahoo.co.uk or call me on [protected], to clarify and confirm when I will receive the refund of 44, 99 Euro?

Many thanks
Taghreed Alshakir

Iberia flights for March 25th, purchased through Rumbo cancelled by airline due to Covid. Offered voucher or refund options, chose refund. Still no money four months later.
Have tried all avenues I can think of to make contact, phone, Facebook, Twitter. Nothing but dead ends. No response or automated response by phone and Facebook advising that I contact via my account, which shows no flight bookings, past or present and gives no contact information at all.
I am nearly 1500€ out of pocket and this money has been retained fraudulently and illegally.

Dear Rumbo,

since the 24th of April that I'm waiting for the travel credit to be refunded.
So far today I haven't received the credit and no updates.

Can you please let me know the status of my travel credit and when I will receive it?

I tried to call your available numbers but I'm always lead to the website or a SMS is sent to my phone number.
Neither options allow me to know exactly the status.

Please reply to: [protected]@hotmail.com
Thank you.

I called 5 days before my flight date to request cancellation as the COVID19 situation was getting stronger everywhere and much more in Madrid that was my destination and then Fuerteventura and back touching Madrid again.

They told me an email was going to be sent to me with information about cancellation fees and refunds.

I still waiting until today that I tried to cancel online or through the App and none of the cancellation options are working, I have prints and videos of it.

I tried sending an email, and any email addresses I have been responsive, they come back in error.

This website service is awful and so irresponsible

VIDEO
https://drive.google.com/file/d/1gkX31_zamkrdOilwMzK8o66GiClgd5p0/view