Royalton Luxury Hotels review: fraud in reservation

Please provide me an email to send proof of the fraud
I an claiming through Agoda again Royalton Bavaro
They charge twice for my reservation, previous paid to Agoda.
Now they dont want to reimbure the money they collectd twice
Iam meaking my best effort not to take legal action.
Can you intervene
Thamk you

ERMER VAQUER
[protected]@YAHOO.COM
[protected]