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4.2 5 Reviews

Royal Palms Travel Complaints Summary

4 Resolved
1 Unresolved
Our verdict: Expect excellent service from Royal Palms Travel. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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7:20 pm EDT
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Royal Palms Travel Scam and no refund as promised

I keep hearing these people are supposed to be returning all the money they stole but every time I call and leave a message (since no one will be man enough to answer their phones in person!), no one returns the call. I saw an article in Dave Lieber's column in the Ft. Worth newspaper that said they would be reimbursing everyone they ripped off, but that hasn't happened yet. They seem to have enough money to pay Lewis Sessions though (Pete Sessions' brother) to keep them out of trouble. Guess their stolen money can help finance his brother's campaign too. What a rip-off. So even my congressman is condoning their bad behavior. Don't think I'll ever see my refund. I would appreciate it if someone here could tell me how you managed to get a callback and get a refund. I paid more than $6, 000 and am embarrassed to admit it.

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8:41 pm EDT
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Royal Palms Travel false and misleading adds and information

The entire process is false advertising, fradulent and missleading information concerning the discounts and benifits, fees are not properly revealed, and the bottom line is they are only selling a condo weeks usage like time shares. This is not worth the money or time to even visit. In addition the marketing tools and promises of rewards you will recieve for attending are also a scam. The sales people promise $300 gift certificate, $ 50 AX card, free air fare and Marriott hotel for dream vacation, $30 gift card for 3 major restaurant chains, all the information they specify during the call to get you to attend is false. The gift card requires submission of a signed contractural voucher and selection on only one store, then you have to spend minimum of $ 100 per month for 12 months submit the receipts with a voucher claim form with very minimal time as specified on the claim form to get a $25 gift card back (no food, beverages, and several other restrictions of authorized purchaes allowed to reach minimum purchase). They list numerous stores available and sales people stated that you could use the gift certificate at any of the stores at any time. You must select only one store at time of registration and can not shop any of the other locations to settle minimum purchase requirements. They no longer offered the AX card even though sales people setting up the appoinment said you would recieve immediately to reimburse you for your gas, the trip requires $100 deposit with-in 21 days of visit selection of 3 potential vacation locations and requests for dates. the travel agency will not gaurantee the location or date and will notify 14 days prior to departure of booking, and can only depart on Monday or Tuesday, and not valid 7 days before or 7 days after 9 different holidays. If fail to take the trip selected no refund of deposit, or rescheduling of the booking. This is one of the worst condo sales efforts I have ever experienced and they kept denying it was for condos until I demanded to know why I would have to purchase numerous weeks to be eligible for all of the benifits and where were these weeks and locations I was purchasing. They finally presented 2 major time share association books and said would need to select from the units they offered based on their restrictions and fees. The fee you would pay All Inclusive Excursions was all 100% profit to them and did not provide any gaurantees of bookings class of bookings weeks for bookings or specific discounts.

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11:19 am EDT
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Royal Palms Travel FAKE &CONTEST&

This is a SCAM run by All Inclusive Excursions.

One of their minimum wage stooges phoned me at 9 am Sunday morning to let me know I'd won a contest and was guaranteed one of their prizes. He clearly stated "This is not a time-share" which told me something was wrong. A real contest wouldn't bother to announce that!

Not having fallen off the turnip truck that night, I was wary for a scam. The All Inclusive Excursions guy mentioned the Lincoln Navigator, a cash prize, a paid-for vacation to 4 different destinations, or a flat screen TV. All very tempting.

When I got their name and found they were a travel agency, I knew the "prize" would be one of the vacations, and at some point I would have to fork over some big bucks.

This became very evident when he called me Mrs ___ and was annoyed to find I'd been divorced since the 90s and would NOT be bringing a partner or family member to their 4pm Tuesday meeting to "claim" my prize. They only want couples for this operation.

I could hear other people in the background dealing with other callers, so it was clear they had a call center operating. Hundreds of other people were being contacted and told they've also "won" a contest. Bet your boots and broken sleep that every single one of them "won" a vacation, too, and that somewhere in the paperwork it will have a hefty four figure "fee" attached in the fine print.

Nice bait and switch SCAM, All Inclusive Excursions!

These guys are slime bags. AVOID-AVOID-AVOID!

I told him that was no contest at all, and to take my number off their call list, but I have no confidence that that will ever happen, the lousy con artists.

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drdishevel
white smell, US
Jan 04, 2011 7:31 pm EST

I recieved one in the mail but I chose to look on the interenet first before calling...my letter said the same thing..airline tickets from US Airlines which there is no such thing...lol...beautiful scam

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Almost burned in DFW
Keller, US
Mar 23, 2010 10:38 pm EDT

FYI...

http://www.the33tv.com/news/links/kdaf-texas-attorney-general-travel-fraud-release, 0, 6578196.story

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TEXSHARK
Dallas, US
Mar 11, 2010 4:50 pm EST

Fresh off the Texas Sec. of State Website:

"All Inclusive Excusions" is an assumed name of "Royal Palms Travel, Incorporated" a Texas Corporation. Royal Palms only listed director is "Adrian Dale Miller" who may live at 1800 Hunters Ridge, Grapevine, TX 76051 or 4206 Buena Vista St., Apt. B, Dallas, TX 75205.

If you want to sue Royal Palms Travel, Incorporated itself or dba All Inclusive Excusions you can serve either with a lawsuit through its/their registered agent for process: CT Corporation System, 350 N. St. Paul Street, Dallas, Texas 75201. I am currently conducting an investigation into the actions of these entitlies and this person. Anyone who wants to be listed as a witness to a possible lawsuit against these entities please contact me at texshark@mail.com. Please provide me with your contact information so that I may contact you.

fyi: Adrian Miller is also either the president or director of these current or defunct companies: VIVA VACTIONS, INC.; Finish Travel Management Company, Inc.; Babb & Miller, Inc., BEACHCOMER VACATIONS, INC.

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Ner
Burleson, US
Nov 28, 2009 9:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

If they are so great and reliable and trustworthy, why aren't they better business bureau (BBB) approved? Why do they have a BBB rating of 'F'? Read the report at the BBB website and wake up.

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Eddie Adams
, US
Oct 23, 2009 9:29 pm EDT

Not only are you people idiots, but you're also idiotic! All Inclusive Excusions isn't the company that contacts you via telephone, it is one of MANY marketing companines, the same marketing companies owned my Disney, Wyndham, Bluegreen, Silverleaf, etc.! These timeshare companies, just like All Inclusive, pay about $400 to have you come to their presentations, yes stupid, their "sales" presentations! Your "free gift" does not cost thousands or even hundreds of dollars to use. You just have to follow the instructions on the back of the certificate. How dare you write something negative about someone you know nothing about, just because you think you are sooooo bright, or is it just to prove that you know how to type and want all to see? Get a life, if you don't like marketing companies . . . then hang up the phone, stupid!

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Turiya Arran
orlaod, US
Oct 16, 2009 12:01 pm EDT

All Inclusive Excusions IS a travel company, they DO offer legal and beneficial services. Clients are winners and they have the "option" of learning about the company and the travel packages. A vacation that has all expenses paid short of taxes is still a bonus. If planning on traveling at a discount and having the same services as a timeshare owner at a fraction of the cost IS a great service. Access to these services traditionaly was only possible if you owned a week at a 5 star timeshare property. If utilized wisely you and your family could enjoy the possibilities available with this company. The mention of hotwire and expedia is on such an unsecured and variable factor, where as with AIE it is garaunteed. The presentation is simple, real people with value work there for a living and there are many happy clients. Noone has ever forced me to by something I didn't want, noone forces you to invest in anything:the decision is yours. I made my decision to be involved and I have no regrets. I went to Las Vegas for my gift trip and my husband and I had a blast! We are going to Tahoe soon too! If you choose to participate in the actual benefits of this company and how they help you, then you will be happy too! Turiya226@aol.com if you need information about how we are satisfied.

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rfj
, US
Oct 06, 2009 1:13 pm EDT

Hi, my email is fred.riegle@hotmail.com. I was scamed last weekend. The speel sure changed to the actual. Lies, switch and bait, "trust me", I fell for it all. If you were taken by these people I'd like your advice or let's do something that might get us results. They're slick but we can fight it together.

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nergis
Buerleson, US
Oct 03, 2009 1:28 pm EDT

Here is what happened to us.
We got a letter informing us that we had been selected to get two free airfare tickets for going to a presentation. I called the marketing agency and they said (3 times) that you walk out of there with two free airline tickets.
At the presentation we were told (by Jason) that we could use our miles (American Airlines, Carnival miles etc.) in combination with their special offers. What a deal, right? Turns out, we cannot use our miles.
The two free airline tickets are not free at all and neither was the free gas and free dinner ticket offer. We cannot use our miles and again have to use different brokers for our trips. Not the One Stop Travel Agency we were told you were.
The airline tickets cost at least 148-228 dollars apiece.
For the dinner you HAVE to spend at least 40 dollars and leave a 18% tip. No fancy dinner places either.
To get the gas coupon you just about have to give then your first born.
Whoa, false marketing is the term here. Some call it lies… All Inclusive Excursions/Sea Land Travel has a Better Business Bureau rating of “F“, the lowest you can get. Here is why. We called All Inclusive Excursions/Sea Land Travel at least 12 times. Left messages and talked to sales people who assured us someone was going to call us. Nobody ever did.
The offers are not bad but not sensational either and very much a spur of the moment kind a thing. You only get rebates from places that pay them commissions and that’s not every one on the list they gave us.
No free ’stuff’, promises made but broken and mediocre offers.
I think that a credible company with a good product does not have to lie to get you to come to their presentation and then lie to get you to buy. This costs you between [protected] dollars and then 200+ every year. We want out of this contract but that's not going to happen. Stay away from this!

ComplaintsBoard
F
11:24 pm EDT
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Royal Palms Travel SCAM

THIS IS A SCAM! My husband and I fell for it because our presenter claims to be a preacher/minister so he would be honest right. NOT! We are out $3000 and once we received our id number and password, we found that they use the same search engines that kayak.com, expedia.com, hotwire.com use and they aren't any cheaper. They claim we won't have any booking fees going through them because they book straight from the private sector of travel. Sone company named Sealand Travel. How much are booking fees when you go through expedia and hotwire, not $3000. Please do not fall for this. If we can save one person from this SCAM, it will ease our pain just a bit.

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Clarence Sisk
Springtown, US
Oct 30, 2009 4:40 pm EDT

Attended on 10-25-09, at 5601 Bridge Street, Ft. Worth, Texas. Same story: said their company was like Sam's they buy travel packages in large numbers, and can pass the savings on to you for a price 8, 995.00. My husband told them he needed to sleep on it, didn't make any decisions with sleeping on it. It made them mad, we had to wait 30 minutes for our Premier Choice Rewards. It a scam! What a shame. You never get something for nothings. Any time you are told it is a one time offer run, it not a good deal.

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stormlover
, US
Apr 01, 2010 12:31 pm EDT

these scam artists are at it again. here's a link to another customer...want your money back? there is still power in numbers and the attorney general is after them. check this out...

http://vip-travel.pissedconsumer.com/vip-travael-sealand-travel-all-inclusive-excursions-big-scam-20091007158776.html

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joel gabe
, PH
Jun 21, 2011 10:09 am EDT

i used to work before with timeshare... as a telemarketer for a call center company for 1 year and 3 months. our job was to call customers and tell them that their entitled to receive a no cost vacation. in a single day were calling 3 states and that is 1 timeshare travel club each state. our spill was they have to attend a 90 mins. audio and visual presentation about our company, no buying, no joining, no signing to anything. we would like to introduce to you our company because we're doing a word of mouth positive advertising. if you like what you see during the presentation days you just go ahead tell your friends or the people you knew about our company, and that is the word of mouth positive advertising that we want from you... BUT ITS ALL A LIE... after our spills and you set an appointment with us, we will ask you to bring your credit card for qualification purposes only because our major sponsor of this promotion is a credit card company... WHICH IS NOT TRUE.

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winemaker234
Big Sky, US
Jun 06, 2011 7:46 pm EDT

Tradewinds is just another one of the many names they use. Bill Bailey from what I understand is the owner and
other people front his businesses. He is not allowed to sell in TX so he goes to the neighboring States. Right now he is in Arizona, Missouri and Louisiana selling under God knows what other names. Buyers beware!

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dragonfly04
San Antonio, US
Sep 08, 2010 3:00 pm EDT
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We got caught in the scam! Feb 2010 we signed on the dotted line. $3500. later and as for our free cruise out of Galveston...cost us a $300. WE HAVE REQUESTED 3 dates we keep receiving letters that none of our dates are available, but if we upgrade to a better cabin and pay a "little" more we could increase our chances of getting on the cruise. Also back in April we contacted Sealand travel to book a Alaska Cruise. The cruise specialist quoted me 2280. for a balcony cabin. I decided to go on line and search for myself. I found a balcony cruise available to the public for $880. I called Sealand back to see if they could get a better price than the public and they could not. So I did the leg work and she got her commission! So what exactly am I paying for? I also tried for the round trip and they Sealand came up with a high fare. They are lazy they will not spend time looking for the best rates. I could save a lot more without their stupid member fees!

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nergis
Buerleson, US
Sep 06, 2010 12:44 pm EDT

https://www.oag.state.tx.us/oagNews/release.php?id=3245. That's that. Thank God there is justice.

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WhyTakeAdvantage
San Antonio, US
Jun 14, 2010 8:37 pm EDT

I would like to get a lawsuit going here in San Antonio, would anyone else like to participate? Please email me.

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22doglover
Azle, US
May 25, 2010 4:56 pm EDT

Here is the latest on Sea Land Travel, All Inclusive Excursions, Royal Palm and all the many other names they have created: They are operating out of Tucson AZ now as Southwest Travel d.b.a. Wholesale Travel Service and selling memberships to Tradewinds Vacations. They have closed their Ft. Worth and San Antonio offices. I would love for people in AZ to google the new names and see all these complaints. They are still having presentations in their Dallas office. Look out Arizona, you are being SCAMMED!

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4114 YOU
Dallas, US
May 13, 2010 8:31 am EDT

I went in and read the complaint filed by the attorney general. hopefully they will get those scammers shut down and if they persist maybe put that clown that does the presentation in jail. He is definately a con man and deserves to go BACK to jail!

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homeschoolmom
Denton, US
May 13, 2010 4:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Their new location is in the Merrill Lynch Building, also known as Galleria Tower 1. Beware! Same scam. $8995, then drops, drops, drops, unti the price is $2987. Then they tell you that you can pay the remaining balance of someone else's plan because they have died before it was paid off. They are even asking to see your credit card and driver's license upon entering. Scary!

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6:55 pm EDT
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Royal Palms Travel Deceptive

Just like these outfits have done for years, they call saying my son entered a contest 12-18 months ago, and he's won. Since he's underage, my husband and I - together - must come to their office to pick up our prize. We are guaranteed to walk away with one of these four: 2009 Lincoln Navigator (or $45, 000), $2500 cash, a 32" flat screen TV (worth $499), or a 3 day/2 night vacation in Las Vegas, Fort Lauderdale, Cancun, or another destination in Mexico that I can't recall. My husband and I would BOTH need to show up at this office on the east side of Fort Worth tomorrow at 10, 12, 2, or 4. When I asked what they would be trying to sell me, she only offered that we would not be forced to sign anything. I know that the poor folks who fall for these get ripped. Is the Navigator a radio-controlled car? When will there be some accountability demanded for these operators? I'd like to meet the person who won a car through one of these "prize award centers."

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Almost burned in DFW
Keller, US
Mar 24, 2010 12:26 am EDT

FYI...Tex AG about to lower the boom.

http://www.the33tv.com/news/links/kdaf-texas-attorney-general-travel-fraud-release, 0, 6578196.story

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TEXSHARK
Dallas, US
Mar 14, 2010 10:42 am EDT

This is off of the Texas Sec. of State Website (verify it yourself):

"All Inclusive Excursions" is an assumed name of "Royal Palms Travel, Incorporated" a Texas Corporation. Royal Palms only listed director is "Adrian Dale Miller" who may live at 1800 Hunters Ridge, Grapevine, TX 76051 or 4206 Buena Vista St., Apt. B, Dallas, TX 75205.

If you want to sue Royal Palms Travel, Incorporated dba All Inclusive Excursions you can serve either with a lawsuit through its/their registered agent for process: CT Corporation System, 350 N. St. Paul Street, Dallas, Texas 75201. I am currently conducting an investigation into the actions of these entities and this person. I am an attorney that rtepresents two victims of this scam. Anyone who wants to be listed as a witness to a possible lawsuit against these entities please contact me at texshark@mail.com. Please provide me with your contact information so that I may contact you.

fyi: Adrian Miller is also either the president or director of these current or defunct companies: VIVA VACTIONS, INC.; Finish Travel Management Company, Inc.; Babb & Miller, Inc., BEACHCOMER VACATIONS, INC.

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Mia's Mom
Plano, US
Feb 16, 2010 10:47 pm EST

I just got a letter in the mail stating that I'm eligible to win a Carnival Cruise just by calling the 1888 number listed for details. I am now set up for an appointment at 11:45am in Dallas next week 2/24/2010 ( at Noel Road, Suite 1850). The women on the phone stated that once I attend with my fiance (he must bring a bill/bank statement indicating that we have the same mailing address), we will get the 5/4 day cruise AND $50 Visa Gift card. Too good to pass up. I had to attest that we combined make more than $40K/year.
Why not right?
I will be going in with all of these comments in mind. Glad I researched the name before I went in as a newbie!

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t. robin
San Antonio, US
Dec 01, 2009 1:15 pm EST

I love Turiya Arran's post...geee, do you think this person is one of the owners? These things are amazing ripoffs. The best protection is to ask for their website when you call to make an appointment. Ask for their URL ( website address ) and then google them...you will probably end up here, at this page. Also, anything like the "free" airfares that you have to send money in to get, you will probably just be donating your payment to the company...you should not expect to receive anything for it, least of which would be the air tickets. Usually these kind of guys just keep the money...so if they don't scam you into the purchase, then they pick up some money on the "free" offers. Not surprisingly, in the old days, there were people like this that traveled Europe and earned the reputation of "Gypsies", the root of the slang gyp ( or gip), or be conned out of something.

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Turiya Arran
orlaod, US
Oct 16, 2009 12:14 pm EDT

WE GOT OUR GIFT, WE WERE INVITED TO A PRESENTATION, WE CHOSE TO BUY! I hate it when people act like they didn't choose something! It's crazy! Noone there held us an gunpoint and made us do anything! I had to get out my credit card and sign for the purchase, I think the marketing is brilliant and VERY CLEAR. We had a choice to get our gift and leave or learn more and make a decision. Noone scammed us! If you go shopping to buy something, noone MAKES you buy it! You CHOOSE to buy things. If you don't want the deal, you don't HAVE to do it. What is SO complicated about that? I think people like to blame others when they impulse buy things or when they buy things they can't afford. At the end of the day, you choose what you buy. If you need it, get it. If you don't, then DON'T DO IT. Just don't go causing problems for businesses for doing business. CRAZY! Think about it logically!

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Intrepid Traveler
, US
May 30, 2021 7:23 pm EDT

NO ONE GOT THEIR GIFT! IT WAS ALL A BIG CON by a bunch of lowlife grifters. Special place in hell for them.

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rfj
, US
Oct 06, 2009 1:13 pm EDT

Hi, my email is fred.riegle@hotmail.com. I was scamed last weekend. The speel sure changed to the actual. Lies, switch and bait, "trust me", I fell for it all. If you were taken by these people I'd like your advice or let's do something that might get us results. They're slick but we can fight it together.

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nergis
Buerleson, US
Oct 03, 2009 1:30 pm EDT

Here is what happened to us.
We got a letter informing us that we had been selected to get two free airfare tickets for going to a presentation. I called the marketing agency and they said (3 times) that you walk out of there with two free airline tickets.
At the presentation we were told (by Jason) that we could use our miles (American Airlines, Carnival miles etc.) in combination with their special offers. What a deal, right? Turns out, we cannot use our miles.
The two free airline tickets are not free at all and neither was the free gas and free dinner ticket offer. We cannot use our miles and again have to use different brokers for our trips. Not the One Stop Travel Agency we were told you were.
The airline tickets cost at least 148-228 dollars apiece.
For the dinner you HAVE to spend at least 40 dollars and leave a 18% tip. No fancy dinner places either.
To get the gas coupon you just about have to give then your first born.
Whoa, false marketing is the term here. Some call it lies… All Inclusive Excursions/Sea Land Travel has a Better Business Bureau rating of “F“, the lowest you can get. Here is why. We called All Inclusive Excursions/Sea Land Travel at least 12 times. Left messages and talked to sales people who assured us someone was going to call us. Nobody ever did.
The offers are not bad but not sensational either and very much a spur of the moment kind a thing. You only get rebates from places that pay them commissions and that’s not every one on the list they gave us.
No free ’stuff’, promises made but broken and mediocre offers.
I think that a credible company with a good product does not have to lie to get you to come to their presentation and then lie to get you to buy. This costs you between [protected] dollars and then 200+ every year. We want out of this contract but that's not going to happen. Stay away from this!

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22doglover
Azle, US
Aug 22, 2009 9:28 pm EDT

We got our money back. After filing with Missouri BBB and our credit card company. Both put the heat on them. My credit card company actually put a credit on our credit card and would not pay the bill. All of the sudden we received two calls from Sea Land Travel/All Inclusive Excursions/Royal Palm Travel etc... They wanted to give us our money back. My husband met with them, we got our money back and immediately they asked for us to contact our credit card company so that their merchant account could be cleared. We were persistant. You credit card company can fight for you. If you have not got caught up in this scam STAY AWAY, FAR AWAY! If you have then contact everyone you possibly can think of. I had two television stations contact me about doing a story on them. We had researched sooooo much stuff on them and my husband told them some of the information we had on them. I think they were shocked we had done so much homeowrk. Good luck, and don't give up!

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