The complaint has been investigated and
resolved to the customer's satisfactionResolved Royal Pacific-Loews Hotels — Bed Bugs
resolved to the customer's satisfaction
Our family of 4 stayed at the Royal Pacific Resort in Orlando Florida April 6-9 of 2009.On the second evening there, I noticed bites on my torso and ankles, but attributed this to mosquitos.When we checked out on the 10th of April, we drove straight back to NC.Our luggage was left open in our downstairs bedroom, and my son took his luggage upstairs to his room.That weekend we all had bites, and noticed that some of our white tee's in the luggage had what looked like bugs on them.We asked a neighbor to come and look, and they said they were bed bugs.We did not want to believe this, and washed the clothes in our bags.To make a long story as short as possible, we had to throw out all the bedding, in our room, my son's room, the bedding in the room across from my son, clothes were thrown out, just because we all became paranoid that the bed bugs were still in the house.We cleaned the carpets, I had to remove the mattresses.my wife was so scared they were living in the beds.Dismantled my son's bed as well, and now, my wife wants the carpet replaced in our room, because she still feels the bugs on her at night! We asked the Royal Pacific for a refund for our 4 nights there.They were of no help at all.They practically suggested that we brought them in from our home, or that the bugs could have been there for a long time.A refund is extremely small for what we have been through.WARNING: Royal Pacific and their management only listens to their rationalizations, and not yours! They have made my wife cry, and took the fun away from our family! We loved to stay there, and enjoyed Universal, we did not ask for this to happen to us, it did!!