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1.4 214 Reviews

Royal Caribbean Cruises Complaints Summary

21 Resolved
193 Unresolved
Our verdict: With Royal Caribbean Cruises's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Royal Caribbean Cruises reviews & complaints 214

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5:35 pm EDT

Royal Caribbean Cruises Refund

I could not make my trip on a Royal Carribean Grandeur of the Seans from Galveston Port on Aug 10, 2022 due to health emergency that did not earrant a hospital visit but was enough to prevent me from going on the trip with my family, Fortunately, we had bought travel insurance for this trip. So I did reach out to customer service of Royal Caribbean to cancel the reservation and late filed for a claim for full refund of the payment made towards the cruise. I completed the claim form (Reference number:3248660, Claim Number: 22RCC07068). The claim was filed on August 17, 2022 and uptil date I have not heard a word from Royal Caribbean or the AON insurance company. I filing this complaint against Royal Caribbean for yhe way they handled this issue and for never responding to the claim. This is totally unacceptable.

Desired outcome: Full refund for the amount paid for the passenger who for health reasons could not travel on Reservation ID: 5154944, and as contained in the claim filed

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8:54 am EDT

Royal Caribbean Cruises Reschedule my cruise reservation

Dear Royal Caribbean,

First of all, this is a request not a complaint, yesterday I wrote to you a message with no response or acknowledgment of receipt, that is why I insist again on this path

I am writing to strongly request you to reschedule my cruise reservation for Monday, October 3 (2 passengers), for Monday, November 28, 2022.

The reasons for this request are due to the hurricane that is approaching Florida, which has produced a nervous breakdown, resulting in a decompensation of the blood pressure of my companion and brother Ricardo Pinedo, (we have a medical certificate), which we are told not to travel in these conditions.

Furthermore, our flight for tomorrow, Thursday 29th, from Chile to Miami would probably be canceled due to Hurricane Ian.

Hoping for a favorable and prompt response, I cordially greet you,

Roberto Pinedo

Desired outcome: Reschedule my cruise reservation for Monday, October 3 (2 passengers), for Monday, November 28, 2022

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Update by Roberto Pinedo
Sep 28, 2022 9:07 am EDT

Dear Royal Caribbean,

First of all, this is a request not a complaint, yesterday I wrote to you a message with no response or acknowledgment of receipt, that is why I insist again on this path

I am writing to strongly request you to reschedule my cruise reservation for Monday, October 3 (2 passengers), for Monday, November 28, 2022.

The reasons for this request are due to the hurricane that is approaching Florida, which has produced a nervous breakdown, resulting in a decompensation of the blood pressure of my companion and brother Ricardo Pinedo, (we have a medical certificate), which we are told not to travel in these conditions.

Furthermore, our flight for tomorrow, Thursday 29th, from Chile to Miami would probably be canceled due to Hurricane Ian.

Hoping for a favorable and prompt response, I cordially greet you,

My reservation code is 1242634

Roberto Pinedo

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6:13 pm EDT
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Royal Caribbean Cruises Handling of Theft diamond necklace -Room stewart

Ovation of the Seas room 13636- Sail Date 9/2-9/9 2022

Only 2 hours was my purse not with me during the entire cruise. Had a massage the day before removed all my jewelry-wedding bands, diamond rings and diamond earrings and a 3 diamond pendant on a gold chain. After massage in the room I put all jewelry back on with the exception of my necklace, as I need a mirror to be able to see the clasp. I did see the necklace after massage as it was secured in a zipper compartment in my small purse. The next day we were at sea all day, it was a beautiful day, so I ran down my purse as we wanted to walk outside. 2 hours it was unattended in my cabin! I came back notice the purse was in a different position and sure enough my zipper compartment was missing my diamond necklace. Reported to security immediately. Of course I became the person that was overly questioned. My room was searched entirely, all my personal belongings were searched with the crew having body cameras on them. End of the search " They respond its not here" No kidding ! Asked them to search my Stewart room, that seemed to be an unusual request. He was the only person in our room. I went down twice to guest services looking for an update. Senior Guest service manager Cristobal told me " no one stole anything, your wrong". Got extremely loud and combative

I was extremely angry that I have become a suspect of false accusation! I told him and the manager, I would never complained if I was 1000% positive as I wouldn't want to cause anyone their job. Obviously that's not a concern for them. No one got back to me, until I went to get off the ship for final departure. I was flagged to be not cleared to exit. Security came up to me and said we searched your room and nothing was found. Sorry they replied. We have been on 10 cruises, I would say we will never travel with your cruise line again.

The staff- bar service, dining was outstanding the entire trip and were tipped throughout the entire trip. It's a shame our experience of an amazing trip was damaged with a few bad employees

Desired outcome: never allow staff- senior manager get hostile when following up on my stolen diamond necklace. I demanded our tips for the week be removed which they didn't adjust as promised. Pictures /timelines were all provided-Use your cameras

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12:35 pm EDT

Royal Caribbean Cruises Port taxes

Booking #8787115 for 11/20/22 'Anthem of the Seas'

Maureen Legg & Laura Nowick

My cruise was cancelled 8/8/22 as of 8/30/22 I have had no luck with getting my port taxes refunded! Calling Casino Royale has been challenging to say the least and I keep getting the same response. I was polite & patient the first 3 times but have now lost my patience. They are telling me another 7-10 business days as of 8/30/22, unacceptable. I cannot speak with a supervisor or manager in their resolutions dept. Appears shady to me.

Thank you, Laura Nowick

Desired outcome: please refund my port taxes to my credit card that I am paying interest on. Thank you!

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12:33 pm EDT
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Royal Caribbean Cruises Room attendant / credit card stolen

My wife had forgotten to lock up her purse in the stateroom's safe box and it appears that her credit card information was used while we were in Bermuda on sites such as, useline.com, dave inc. com, Target.co,. and GoPuff.

This theft of information happened between August 16-17, 2022 while we were docked in Bermuda on the Adventure of the Seas. I contacted RCL via Twitter and Shir informed us being that we were no longer on the ship, we would need to contact our local police department to file a report. I called my local PD and they laughed and asked did it occur in the U.S. and I explained to them that it happened onboard the ship in another country. They advised me RCL's security division should have spoken with me once we were aware of this crime however, we did not know this happened since we did not have Voom onboard and there was no internet while on the cruise.

RCL's Customer Service on Twitter said they cannot do anything however, you have an employee who may have done this before and caused so much problems as my wife did not have a way to pay for the parking fees, lunch for my children, gas on the way home all because of a room attendant stealing my wife's credit card information.

Desired outcome: I think a credit on the next cruise since we have 2 planned with RCL as I had to go back to Bayonne, NJ to drop off my credit card to pay for the parking fees.An investigation into this room attendant's (Amar) personal pc, phone.

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Update by Peter732
Aug 20, 2022 12:39 pm EDT

On day 1 of the cruise I contacted Guest Services to inform them I wanted to make sure my children's Sea Pass card did not give them access to swipe to buy any items however, this was not the case as it appears my children rang up over $30 in Arcade game usage.

I called Guest Services to inform of this and they stated, sorry but we cannot help you. The agent then had the audacity to say, "they had fun, no?"

Is this the kind of response I needed to hear? No, I did my part by calling the day we got onboard to prevent this and all I get is, "they had fund playing, no?"

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12:25 pm EDT
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Royal Caribbean Cruises Royal Caribbean cruise, Harmony of the Seas leaving July 3, 2022

We had two reservations for this cruise: an adult and a teen from Europe and 2 adults from the USA.

To board, we needed two doses of COVID-19 vaccines. The teen had had her first dose and was supposed to have her 2nd dose in May. Unfortunately, she contracted COVID 45 days before sailing. We consulted the CDC website to read the guidelines for vaccination following an infection. Here are the guidelines: “Getting a COVID-19 vaccine after you recover from COVID-19 infection provides added protection against COVID-19. You may consider delaying your vaccine by 3 months from when your symptoms started or, if you had no symptoms, when you received a positive test.” We even called RCCL for confirmation: “We Follow the CDC guidelines.”

At the time of boarding, the teen met the CDC guidelines with a first vaccination, a positive and documented COVID-19 infection less than two months old, and a negative antigen test of less than 2 days. To double-check, my wife called RCCL on Saturday before the sailing date to explain the case and clarified the vaccine protocol and was told by the customer service agent, “We Follow the CDC guidelines.” At the port, we were refused boarding despite recognizing that our situation was indeed a gray area. We asked to speak to a supervisor, however, they still would not allow us to board.

Upon arrival back home, we called customer service and requested a supervisor who also agreed: "Yes, your situation is in a gray area, and I agree there should be some leeway here for a FCC”. However, after going back and forth, she said their view is that this was our fault and since the departure was today, not only will we not refund you, but we will not give you credit to use on a future cruise.

Desired outcome: As we were following 100% of the CDC guidelines and Royal Caribbean has recognized we were in a gray area, we believe the right and acceptable solution is a future cruise credit.

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6:43 pm EDT
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Royal Caribbean Cruises Customer Service by email

I have twice emailed your customer service email with no response either time. I have reservations for Quantum for Sept. 12th. The first time was the day of the mudslide at the dock of Skagway. The talk about her engine problems had been circulating and I received your email changing port times. Skagway is my first choice of cruise destinations because I am a train buff. At that time all I wanted was information to make an informed decision on our options. With no answer from you and no further information I left the reservations stand. A few days ago you canceled Skagway and the glacier. The glacier is my daughter's first choice of things to see. At this point we are committed to this sailing. I also have a booking in January with another couple on Navigator. After these two cruises I'll be considering a different line. Mudslides are beyond your fault, but failure to fix engines after all this time and failure to respond to my emails are within your capabilities.

Desired outcome: I would like your customer service email improved. I would like the name of the manager who is reasonable for the same. If you also feel generous you may give us a room upgrade instead of the $75 credit.

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4:38 pm EDT

Royal Caribbean Cruises Poor customer service

We called on 6/7/22 to get a quote for a group of people for my birthday trip. The price that was given for a 2-person room was quoted as $330.00 per person, $873.04 after taxes and fees for the room. We were told that the price would be good until 7/15/22. We booked two rooms, one for my husband and me and another room for our 3 kids. Well, my mom booked her room and decided to let one of our kids join her room. So, we called back to have one of our kids taken out and have the other two placed in a 2-person room (before 7/15/22). The representative told us that the price would go down to $873.04. She also mentioned by moving them to a two-person room she would need to shift our room over one to have their room directly across from our room. We assumed she did her job, only to find out on 8/3/22 when calling to question the balance that she did not move the kids to the two-person room, but only moved our room over one and took one child out of the room three-person room. 

   The representative told us on 8/3/22 that he would need to make the change from a three-person room to a two-person room, but could not honor the price that was quoted due to it being after 7/15/22. I informed him that we called to make the change prior to 7/15/22 and it was not our fault that the representative half did her job. He stated he understood our complaint, but could not change the price to accommodate us. We would like to have this matter looked into and be compensated for what we were initially quoted for a 2-person room and for the hassle of all the long hold times of calling trying to get this resolved. This is our first time booking with this cruise line and this has been a horrible experience already! we are highly upset and would love to hear back from someone ASAP. I am currently awaiting on hold with Jenny to speak to a supervisor as I am sending this email.

Desired outcome: Compensated for the rate we were quoted for a 2-person cabin and the headache your travel expert has caused by not doing her job correctly.

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6:02 pm EDT
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Royal Caribbean Cruises Put bags on another ship, bad service while on ship, and bag lost more than 45 days.

Facts:

At Port Canaveral:

Paid almost $5,000 for the trip, with $1,000 being Air2Sea charges.

The bus picked us up at the hotel, but 12 people were not on time. The bus was delayed

Representative at hotel tagged my bag with: Mariner of the Seas

Bus driver did not take attendance who was on bus and what ship

Mixed my bags with bags going on Harmony of the seas

Dropped me and bags off at wrong terminal, no signs at any terminal noting any ship name

While my bags had the right ship name on the tag, evidently, no one looked at the tag and still put it on the wrong ship

After 40 minutes in line waiting to have passport/vaccination card check, a representative was walking around the 1000+ people in line say, this line is for the Harmony, if you are for the Mariner of the seas, you are in the wrong line

I step out of line and ask rep where my ship is, and he replied, Terminal 5

I asked how to get there, and he told me I had to take an Uber, even though I paid for Air2Sea transportation. Paid for Uber, got to Terminal 5 10 minutes before customs closed Terminal.

To this point, I did not receive the service I paid for, and your “Port/Terminal” Operations person should be fired, because not of this should have happened.

On Ship:

Go to guest services, let them know what happened, and they told me I could not get off ship, because terminal had closed

After all bags are delivered to passengers, my bags are not on ship. It took two days for the Harmony to respond; they only found one bag, another bag is still lost 40 days after the cruise.

Guest service gave me two white shirts and said, good luck.

No bathroom toiletries, one pair of underwear, no clothes and shoes

Could not got to captains dinner, take pictures with my friend and her son (dress up night) patronize any nice restaurants, and I had to start making decisions such as: I have one pair of shoes, if I go snorkeling, and I lose my shoes, I have no shoes until I get to Puerto Rico.

On day 3 I ordered breakfast for room service, but it never showed up. Mgr comes from the kitchen and says, we knocked on your door, and I said no you didn't, because I've been up since 4am. He said we called you, and I said no you didn't, because I let guest service know on Day 1 my phone in the cabin did not work. He says do you want it now, no I wanted it an hour and 1/2 ago. I just wanted to enjoy a simple breakfast on my deck, and RCCL messed this up after all the other major mistakes above.

On day 4, I went to deck 4 because I did not trust room service, and my waitress disappeared. I get up after 30 minutes, and the manager comes from the kitchen and says let me make it right, and I said, you just wasted 30 minutes of my time, why would I have you waste more of my time.

On day 4, the ship docks in Puerto Rico at 3pm, and rather than tour old San Juan with my friend, I had to take a taxi to the other side of town to buy clothes at Macys.

I get back on the ship with new clothes, shoes, a new suitcase, and toiletries.

Day 5 was at sea. It wasn't until Day 6 that I was able to enjoy the cruise.

I also paid $1200 for a cabana and purchased the drink package.

With all the above in mind, and all the mistakes Royal Caribbean made, I spent more than $7,000, and they want to offer me 30% off a future cruise.

So let me understand this: You make all these mistakes, from pick up, to no signage at terminal, cost me more money with an Uber ride to the right terminal, I have to buy new clothes a suitcase, and shoes on day 5 in Puerto Rico, instead of relaxing and touring the city with my friend and her son, provide nothing for the first 6 days on the ship as advertised, I leave the ship with 7 pictures with my friend and her son because I have not clothes to dress up, but you get to keep all my money and you want to offer me 30% offer a future cruise. By the way, this was my first vacation in 52 years on earth. I also work as an Executive for a company and oversee a sales team selling Royal Caribbean cruises. Interesting, yet I am supposed to provide comfort to the 1000s of people my teams are selling these trips to.

I asked for a refund of 75% of what I paid, because that is what I lost on “the experience” of being on a ship due to all of “their” errors. The still offered a voucher, like I'm dumb enough to get on their ship again. I didn't even ask for the money I spent on the cabana for day 8/last day, because unlike this company, I believe in doing the right thing, and I feel it's only right that I pay for the services I used.

Do not use this cruise line. They want to promise a service, not provide a service, and keep your money when they mess up, apologize profusely for all their mistakes, and not provide a refund. While I am fair in my ask, they are not a company that is fair as it relates to doing business with customers. Oh, and one of my bags is still lost 41 days after my cruise with no compensation for that either.

Desired outcome: Refund of 75% of what was paid for Air2Sea Travel and cruise.

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9:37 pm EDT

Royal Caribbean Cruises Won’t refund deposit

On May 16th we booked a cruise on Royal Caribbean for Nov 4th. The next week we found out we could not go as my friend who has been fighting cancer could not take the Covid vaccine as they were not sure how it would mix with her chemo and medications. So I had to call and cancel the cruise as they would not let her go on board without the vaccine. So I cancelled on June 6th And was told we would get a full refund. We waited four weeks and call back still no refund and they said again they would send it. I just called back yesterday and now they’re saying they will be no refund. That’s not what we have been told and I don’t understand why we canceled within a several weeks and they won’t refund the deposit. I am truly upset with these people and can’t believe they’re doing this to a lady who’s been going through cancer and was going on her first trip in Royal Caribbean. I plan to keep pushing this as she needs her $500 deposit for medical bills but they don’t seem to care about anything except keeping the money. So I don’t care who I have to go to or go through I will keep on this till she gets her money back.

Desired outcome: Full refund

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10:41 pm EDT

Royal Caribbean Cruises Not allowed to board due to oversold from Singapore on 25th

Disallowed to board with reason that cruise is oversold whereas we have confirmed booking by Reservation id [protected].

Our whole trip & money got spoiled since we were frying from India only for cruise

Desired outcome: Giving option to take credit voucher

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6:03 am EDT

Royal Caribbean Cruises Refund drinks package

We were supposed to go on Brilliance of the Seas 15/5/22 however we never made the cruise due to missing connecting flight at Amsterdam . Asked for refund of port taxes , gratuities and drinks package . Had an email on 23/5/22 to say would be refunded within 30 days which didn’t happen . Rang on several occasions and they tell me it’s been refunded on 6/6/22 and to contact travel agent . Travel agent adamant refund not received and as we booked drinks package separately it shouldn’t have been sent there anyway but should have been credited back to credit card that we paid on . Still no refund !

Desired outcome: Refund as agreed

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2:59 pm EDT
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Royal Caribbean Cruises Alaska cruise with royal caribbean - cruise credits that have not been issued.

We had chosen Royal Caribbean to create a great memory for our family.

In the past, my family had a great time on Royal Caribbean cruises, and we decided to celebrate my daughter's graduation by going on another Royal Caribbean cruise to Alaska.

We also wanted to include our parents/grandparents for this trip. They had never experienced a cruise before. Because they are from Indonesia and covid situation. We asked the Royal Caribbean staff about the documentation requirements. The lady from RC told us that our parents/grandparents do not need Canadian Visa if they stay on the boat and did not leave the boat when our cruise stopped at the one Canadian port on our itinerary.

We spent

$3000 – airlines ticket Indonesia to USA

$5200 – cruise for 6 people

$3000 – airline tickets from TN to Seattle.

$240 – covid test for parents.

We saved the money for a couple years and planned the trip for 1 year. After we spent $11,140 for our trip, we will definitely not hesitate to pay for 2 visas to Canada for our parents if this is mandatory. They are 74 years old and 68 years old and speak very little English and do not know how to know the system in USA. We were overjoy to embark on the boat until we all cried at the port. This was not the vacation that we visioned to celebrate graduation or family reunited after 5 years. We were forced to cancel our trip because we could not live our parents in Seattle alone (they do not speak English).

We called multiple times to Royal Caribbean to resolve this issue. We had to speak to multiple people and told our same story. After every call, the representative stated that someone would be contacting us in 1 or 2 days. I have yet to receive a call back from Royal Caribbean.

This is an expensive vacation that we have saved our money for several years. Your staff who mislead us and cost us a fortune and precious time.

We approached several Roy Caribbean and promised us to follow up but we didn’t get any call or email. Is this how Royal Caribbean operating? You should help people to create memory in their lifetime by having great vacation and great time. We were a fan at Royal Caribbean, but we are really disappointing with this situation. Please help how we can get our cruise credit, so we book our trip soon.

I have a video recording of a conversation we had with Royal Caribbean customer service on June 12 and we were told we would get reimbursed for the taxes (we have received this) and that we receive a future cruise credit. Now when we call, Royal Caribbean has no record of this conversation? We called [protected]. We attach you our conversation with the Royal Caribbean staffs on below video

June 12 2022 royal carribean claim conversation - YouTube - https://www.youtube.com/watch?v=jPKW4Tf3fM4

July 4 2022 follow up call part 1 - YouTube - https://www.youtube.com/watch?v=y7mFNC3O0XQ

July 4 2022 Royal Carribean claim follow up part 2 - YouTube - https://www.youtube.com/watch?v=JrC0H6FnwbU

Reference booking numbers:

3880952; 3881108 ; 3880902

Desired outcome: We like to get the cruise credit as the Royal Caribbean promised us. Joan from Royal Caribbean promised to call us to follow up and no one has called and emailed us.

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Leighcaroline Nunes
Bloemfontein, ZA
Sep 26, 2022 9:25 am EDT
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I’m so sorry to hear of your families disappointment. I experienced a similar incident with our family cruise for my Dad’s 70th birthday. We came out from South Africa for our Alaska cruise, but due to my Canadian VISA not arriving in time, I was denied access.

I hope that you get your cruise credit, my experience with Royal Caribbean guest services has been shocking so far.

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2:40 pm EDT
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Royal Caribbean Cruises Mysterious $200 Charge

we receive our bank statement after our recent travel, and to our surprise we were charged by RCCL $200 for a deposit for future travel? We have no idea how this was charged without every speaking to anyone or giving authorization. The only thing we can recall is filling out a 1 page questionairre while on our recent cruise that asks if you are interesting in saving X dollars on a future cruise. We filled the form out and put it in a box. That is it- did not require any authorization approval or CC information. So, this is outright fraud.

Desired outcome: Credit my CC

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4:52 pm EDT

Royal Caribbean Cruises Cancellation of flights with no follow up correspondence.

Dear Air Choice Supervisor

I hope this gets to the appropriate party. I am writing to you with great dis-satisfaction and disgust. I understand the current issues with air travel today and hold no grudge on not being able to get a flight under these conditions. However, I received this email below on June 28,2022 @ 4:59PM stating, we would like to advise that your itinerary has been affected by an airline schedule change for your upcoming Air2Sea reservation. This change could include anything, but not limited to, flight cancellation, departure/arrival time, aircraft type, or flight number.

We are in receipt of this change and will work on it as soon as possible, however due to industry irregularities, we are delayed in meeting our targets for finalizing these revisions. We have prioritized these changes based on travel dates, but rest assured we will action all impacted schedule changes as soon as possible.

Furthermore, the email stated clearly, there is no need to call us as we are currently experiencing extremely high call volumes. We will automatically send the updated flight details to your email once finalized. The timeline below outlines when you can expect to receive your updated flight details:

• Travel within 30 days – 48 hours turnaround

• Travel within 60 days – 7 day turnaround

• Travel greater than 60 days – 30 day turnaround

So, this email was sent on June 28, 2022, at 4:59PM over 48 hours passed and we did not get a email or any other correspondence. As you know a lot of time and planning goes into travel vacations including ground travel back and forth to the airport etc. Your organization committed to a response in 48 hrs. which would be 13 hrs. before the flight. The fact that no one even attempted to contact us is unacceptable and a disgrace to your organization and illustrates a total lack of respect for your customer.

Given, the competition in the travel industry today, we are astonished that you would treat a customer in this manner.

Edward DeFreitas

Reservation#: 1210484

Desired outcome: I would like a written apology and acknowledgement this has been reviewed by senior management as well as reasonable compensation toward future cruise for the mishandling of this situation.

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2:13 pm EDT
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Royal Caribbean Cruises Credit card charge for incorrect charges on prior sailing 06 24 to 06 29 22

I got our Final Guest Statement and on my husband, who had the deluxe beverage package was charged for a beer and another drink. He did not order any specialty or higher dollar drinks that would not be covered on the package. Reservation # 9821137 Grandeur of the Seas sail date 06 24 to 06 29 22. Stateroom 4566 06/26/22 $ 8.84 and on 06/27/22 $ 12.97. You can contact me at [protected] or [protected]@gmail.com. Thanks Wanda & Richard Reed

Desired outcome: Two charges totaling $ 21.81 removed

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10:47 am EDT

Royal Caribbean Cruises Refund of Deposit!

We cancelled our vacation Reservation #0080518 at which time we were told we would be getting 100% refund. When we got our refund $500 was missing. We called and the customer service person told us that we were not getting $500 back. We asked for the "Customer Care" supervisor so we can ask for the recording to be listened to in which we were told that we would be getting a 100% refund. "Jada" the "supervisor" refused to pull the recording and continually repeated over and over and over again that we were not getting our $500 deposit back. We pleated with her for over an hour or two to pull the recording and all she did was repeat continuously that we were not getting the money back. We asked for her supervisor she refused, we asked for her full name and she refused, we asked for her extension number and she refused. I admit after her robotic refusals I swore at her and hung up. Now I request for both recordings to be listened to because this is not how you treat customers AND we want our $500 as we were told we would be receiving in full!

Through my booking number you should be able to find my contact information for resolution.

Desired outcome: Refund our money and provide better training for these Customer Service supervisors, if she indeed was a supervisor and if that's really her name.

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3:18 pm EDT
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Royal Caribbean Cruises Gift shop

I purchased an Invicta Watch from the gift shop while on the Dave Koz Cruise the 2nd Jazz cruise that went out from 5/20-5/27. I didn't add it to my Cabin account I gave them my Discover Card to purchase it. I am unable to locate the receipt. When I got home to wear the watch the stem on the watch will not come out.

Thank You

Jocelyn Rollins

[protected]

Desired outcome: I need to know how to exchange the item or get a refund.

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12:40 pm EDT
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Royal Caribbean Cruises Cruise on jewel of the seas

June.13.2022

To: Dear Mr. Jason Liberty - President and chief executive

And / or

To Dear Mrs. Vicki Freed - Sales, Trade support & Service

Or

To Whom It May Concern

Request for a full refund and payment for compensation for mental distress and financial expenses

In the matter of our late arrival to the port after closing the gate and missing the boarding the ship.

We are Mr. Azar Delvya. Crown & anchor [protected]. And Mr. Shimon Delouya .Crown & anchor [protected]

This inquiry is addressed to you, esteemed managers, in order to explain and clarify what happened in June. 08/2022. And June .09.2022

Our reservation number 2317180 which was fully paid for sailing in room 4554 on deck 4.

On June 08, 2022, we were on a flight that was supposed to take off at 07.00 from Tel Aviv Airport in order to arrive early at the Airport of Amsterdam, however, unfortunately, due to a malfunction at Tel Aviv Airport . The flight was delayed very long and caused a delay in a connecting flight to Amsterdam and we arrived at the port in Amsterdam only at 16.10PM. There we have been told that the gate had already closed at 15.30PM, which prevented from us getting on board despite we were already in the port and watching the ship. We were in utter shock, confused, and helpless. We did not know what to do. We called by phone our relatives who were on the ship "Jewel of the Seas ".

Our relatives who were on the ship, Mrs. Hillary and Mr. Meir Ben David ran around to help us to join the sail and they were told that impossible to reopen the gate again. Mr. Ben David spoke to Edna Infante, Guest Service Officer, and been told there will not be any problem if we still want to board the ship we can do so at the next port of call, which was port of Inverness – Scotland.

Also, Mr. Ben David talked to a senior officer named Robert who told him that he believe there would not be a problem to joining on board later and even upgraded our room to a balcony

If we knew about this option in advance, we would contact the company's representative and announce that we had missed the ship. The time that elapsed from the time we arrived at the port until the gate was already closed was a short time. It was inconceivable to see the ship in front of us and in there is a room of our reservation under our name but empty and without the possibility to reach it.

This is not the first time we have sailed with Royal Caribbean's ship during the Corona period

. We saw many times passengers leave and joining to the ship in different ports of call

We were vaccinated with all four vaccines including booster vaccines.

We arrived at the port of Amsterdam with negative results of antigen tests we had performed 48 hours earlier as we been requested

Since we really wanted to continue sailing despite a two-day loss, so we returned from the port to Amsterdam.

We booked in hotel for that night June.0.8.2022 an

In the next day , June 09.22 we flew on a very expensive flight of over one thousand euros with British Airways to Airport of Inverness.

We stayed overnight at a local hotel and the next day, June 10.2022 we arrived at the port of Inverness at 09.00AM.

We called Mr. Ben David who knew our intention to reach the port of Inverness to join the rest of the voyage, and we informed him that we are waiting at the gate of port in front of the ship

Port security personnel did not allow us to reach the ship to show our sailing documents and all our vaccinations

one of security guards took all our documents we had and boarded the ship..

Despite the expenses amounts we had up to this point, we were happy to be in front of the ship again in the port with knowing that in a short time we would board the ship for the rest of voyage

we had been waiting for so long , and all efforts we made to get to it

We were naive at these moments as we were waiting for the crew of the ship to call us to board. The weather was very cold and rain fell non-stop. We stand outside exposed to the cold and rain. No one came to talk to us for hours. We were thrown outside for hours with no reference to us. We were hit very hard mentally. which is not expected to get such a humiliating attitude from a luxury cruise line like Royal Caribbean. Passengers from the ship left and entered without masks ! For those passengers who got in and out there was no fear of being infected with corona while they were out of the ship, and as for us being vaccinated with every possible vaccine there was a fear of attaching us to the voyage before we were checked ? We stayed to wait without knowing what's going on. No one provided us with drinks or food. after five hours, PR clerk arrived said we should continue to wait for an answer of the company offices that would open about five hours later, and went back to the ship. we were left outside wet from rain and cold. Five hours later Mr. Ante Petkovic came to us and informed us that we are not allowed to be on board.

I could not believe he was telling me that. I was in total shock and started shaking and not just from the cold. I was helpless and at a loss. I refused to believe that this . I was told by a company representative that I had always praised. I did not understand why I could not continue the voyage that I paid for, and all my sins that were a delay in luggage that caused a delay. I honestly can not describe to you the magnitude of the disappointment I am still going through at present time of writing this post.

All the hardships I had to go through because of the deception of your representative who

. Ben David to tell me I could board the ship in Scotland. Furthermore, Mr. Meir. Ben-David told me on the phone that an officer had told him that my room was being upgraded to a balcony.

It was not enough we did pay for a cruise that we did not enjoy ,but also we were punished with a financial outlay of three thousand euros that we had to pay for expensive flights and a bunch of hotels until we retuned back at home. We are not at a young age to go through all the hardships and suffering we went through just because we were prevented to be on board and continuing the voyage from Inverness as we would understand, as the reason we made all the way from Amsterdam to Inverness in vain.

I never thought a Royal Caribbean-level company would cause me such tremendous heartache and unnecessary expense.

I request your full refund of the voyage that was paid in full and I have not been on it for even a minute. I also look forward to another voyage as compensation for the mental anguish and suffering I went through.

As your loyal customers in all the cruises we have sailed with you and more we will sail in the near future and between a glorious company like Royal Caribbean.

Sincerely yours

Azar Delvya.

Desired outcome: Full refund and payment for compensation for mental distress and financial expenses

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Royal Caribbean Cruises Request for a full refund and payment for compensation for mental distress and financial expenses

June.13.2022

To: Dear Mr. Jason Liberty - President and chief executive

And / or

To Dear Mrs. Vicki Freed - Sales, Trade support & Service

Or

To Whom It May Concern

Request for a full refund and payment for compensation for mental distress and financial

expenses

In the matter of our late arrival to the port after closing the gate and missing the boarding

the ship.

We are Mr. Azar Delvya. Crown & anchor [protected]. And Mr. Shimon Delouya .Crown &

anchor [protected]

This inquiry is addressed to you, esteemed managers, in order to explain and clarify what

happened in June. 08/2022. And June .09.2022

Our reservation number 2317180 which was fully paid for sailing in room 4554 on deck 4.

On June 08, 2022, we were on a flight that was supposed to take off at 07.00 from Tel Aviv

Airport in order to arrive early at the Airport of Amsterdam, however, unfortunately, due

to a malfunction at Tel Aviv Airport . The flight was delayed very long and caused a delay

in a connecting flight to Amsterdam and we arrived at the port in Amsterdam only at

16.10PM. There we have been told that the gate had already closed at 15.30PM, which

prevented from us getting on board despite we were already in the port and watching the

ship. We were in utter shock, confused, and helpless. We did not know what to do. We

called by phone our relatives who were on the ship "Jewel of the Seas ".

Our relatives who were on the ship, Mrs. Hillary and Mr. Meir Ben David ran around to

help us to join the sail and they were told that impossible to reopen the gate again. Mr.

Ben David spoke to Edna Infante, Guest Service Officer, and been told there will not be any

problem if we still want to board the ship we can do so at the next port of call, which was

port of Inverness – Scotland.

Also, Mr. Ben David talked to a senior officer named Robert who told him that he believe

there would not be a problem to joining on board later and even upgraded our room to a

balcony

Remark :

We are sorry but honestly, we did not know about what was written in your instructions

according to the section "If you miss the departure of your trip due to carrier-caused

delays or other covered reasons, you are responsible for any expense incurred to meet the

ship at its next port of call for this reason.

If we knew about this option in advance, we would contact the company's representative

and announce that we had missed the ship. The time that elapsed from the time we

arrived at the port until the gate was already closed was a short time. It was inconceivable

to see the ship in front of us and in there is a room of our reservation under our name but

empty and without the possibility to reach it.

This is not the first time we have sailed with Royal Caribbean's ship during the Corona

period

We saw many times passengers leave and joining to the ship in different ports of call .

We were vaccinated with all four vaccines including booster vaccines.

We arrived at the port of Amsterdam with negative results of antigen tests we had

performed 48 hours earlier as we been requested

Since we really wanted to continue sailing despite a two-day loss, so we returned from the

port to Amsterdam.

We booked in hotel for that night June.0.8.2022 an

In the next day , June 09.22 we flew on a very expensive flight of over one thousand euros

with British Airways to Airport of Inverness.

We stayed overnight at a local hotel and the next day, June 10.2022 we arrived at the port of

Inverness at 09.00AM.

We called Mr. Ben David who knew our intention to reach the port of Inverness to join the

rest of the voyage, and we informed him that we are waiting at the gate of port in front of

the ship

Port security personnel did not allow us to reach the ship to show our sailing documents and

all our vaccinations

one of security guards took all our documents we had and boarded the ship..

Despite the expenses amounts we had up to this point, we were happy to be in front of the

ship againin the port with knowing that in a short time we would board the ship for the rest

of voyage

we had been waiting for so long , and all efforts we made to get to it

These were the naive moments as we waited for the crew of the ship to call us to board. The

weather was very cold and rain fell non-stop. We stand outside exposed to the cold and rain.

No one came to talk to us for hours. We were thrown outside for almost 5 hours with no

reference to us. We were hit very hard mentally. which is not expected to get such a

humiliating attitude from a luxury cruise line like Royal Caribbean. Passengers from the ship

left and entered without masks ! We stayed to wait without knowing what's going on.

No one provided us with drinks or food. after five hours, PR clerk arrived said we should

continue to wait for an answer of the company offices that would open about five hours

later, and went back to the ship. we were left outside wet from rain and cold. Five hours

later Mr. Ante Petkovic came to us and informed us that we are not allowed to be on

board.

I could not believe he was telling me that. I was in total shock and started shaking and not

just from the cold. I was helpless and at a loss. I refused to believe that this . I was told by a

company representative that I had always praised. I did not understand why I could not

continue the voyage that I paid for, and all my sins that were a delay in luggage that caused

a delay. I honestly can not describe to you the magnitude of the disappointment I am still

going through at present time of writing this post.

All the hardships I had to go through because of the deception of your representative who

Ben David to tell me I could board the ship in Scotland. Furthermore, Mr. Meir. Ben-David .

told me on the phone that an officer had told him that my room was being upgraded to a

balcony. Not only did I pay for a cruise that I did not enjoy but also was punished with a

financial outlay of three thousand euros that I had to pay for expensive flights and a bunch

of hotels until I got back home. I never thought a Royal Caribbean-level company would

cause me such tremendous heartache and unnecessary expense.

I would like to know what you think in light of everything I have been through and what you

offer in a friendly manner with mutual appreciation between your loyal customers and a

glorious company like Royal Caribbean.

Sincerely yours

Azar D

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Royal Caribbean Cruises In-depth Review

Overview:

Royal Caribbean Cruises is a renowned company with a rich background and history in the cruise industry. With a mission to provide unforgettable experiences at sea, they value innovation, excellence, and customer satisfaction. As one of the largest cruise lines in the world, Royal Caribbean has a wide reach and offers cruises to various destinations across the globe.

Cruise Destinations:

With Royal Caribbean, travelers have a plethora of destinations to choose from. Whether you're looking for a tropical getaway in the Caribbean, an adventure in Alaska, or a cultural exploration in Europe, they have it all. Their itineraries are both popular and unique, ensuring that every traveler can find the perfect cruise experience. Additionally, Royal Caribbean's accessibility to different regions makes it convenient for travelers to explore various parts of the world.

Fleet and Accommodations:

Royal Caribbean boasts a diverse fleet of ships, each offering a unique experience. From the luxurious Oasis-class ships to the intimate and immersive Quantum-class vessels, there is a ship to suit every preference. The amenities and features onboard are top-notch, including pools, spas, fitness centers, and more. When it comes to accommodations, Royal Caribbean offers a range of cabin options and sizes, ensuring comfort and convenience for all guests.

Onboard Activities and Entertainment:

There is never a dull moment on a Royal Caribbean cruise. With a wide range of activities for all age groups, everyone can find something they love. From thrilling waterslides and rock climbing walls to relaxing spa treatments and yoga classes, there is something for everyone. The live shows, performances, and nightlife options onboard are also exceptional, providing entertainment and excitement throughout the cruise.

Dining and Culinary Experience:

Royal Caribbean offers a variety of dining options to satisfy every palate. From casual buffet-style dining to specialty restaurants offering cuisines from around the world, there is something to please every food lover. The quality of food and service is exceptional, ensuring a memorable culinary experience for all guests.

Customer Service:

Booking a Royal Caribbean cruise is a breeze, thanks to their user-friendly website and easy navigation. Should you need any assistance, their customer support team is responsive and helpful, ensuring a smooth booking process. Once onboard, the staff is known for their friendliness and professionalism, making guests feel welcome and well taken care of throughout their cruise.

Safety and Security:

Royal Caribbean prioritizes the safety and security of its guests. They have stringent safety measures and protocols in place to ensure a worry-free cruise experience. In the event of an emergency, the crew is well-prepared and trained to respond promptly and efficiently. Medical facilities and services onboard are also available to cater to any medical needs that may arise during the cruise.

Environmental Sustainability:

Royal Caribbean is committed to environmental sustainability. They actively work to reduce their environmental impact through various initiatives and practices. Additionally, they have partnerships with conservation organizations, further demonstrating their dedication to preserving the environment and promoting responsible tourism.

Value for Money:

Royal Caribbean offers competitive pricing and excellent value for money compared to its competitors. Inclusions and extras provided, such as onboard activities and entertainment, dining options, and exceptional service, contribute to the overall customer satisfaction with the value received from a Royal Caribbean cruise.

Reviews and Testimonials:

Customer reviews and ratings for Royal Caribbean cruises are overwhelmingly positive. Guests praise the exceptional service, exciting itineraries, and top-notch amenities. While there may be occasional areas of improvement or concerns raised by customers, the overall feedback is highly favorable.

Loyalty Program and Benefits:

Royal Caribbean offers a rewarding loyalty program for frequent cruisers. Members can enjoy exclusive perks and benefits, such as priority boarding, onboard discounts, and access to special events. The redemption options and value of loyalty points make it worthwhile for loyal customers to continue choosing Royal Caribbean for their cruising needs.

Accessibility and Inclusivity:

Royal Caribbean strives to provide a comfortable and inclusive experience for all passengers. They offer accommodations for passengers with disabilities, ensuring accessibility throughout the ships. Family-friendly facilities and services cater to the needs of families traveling with children. Additionally, Royal Caribbean is committed to LGBTQ+ inclusivity and support, creating a welcoming environment for all guests.

Partnerships and Collaborations:

Royal Caribbean has established collaborations with other travel companies and brands to enhance the cruise experience for their customers. These partnerships offer unique experiences and advantages, such as exclusive shore excursions or onboard amenities, further adding value to the overall cruise experience.

Future Plans and Innovations:

Royal Caribbean is constantly looking towards the future of cruising. They have upcoming ship launches and renovations planned, ensuring that their fleet remains modern and innovative. New features and technologies are being introduced to enhance the onboard experience, providing guests with the latest in cruise ship amenities. The company's vision for the future of cruising is focused on delivering unforgettable experiences and pushing the boundaries of what a cruise vacation can offer.

Conclusion:

Royal Caribbean Cruises is a leading player in the cruise industry, offering exceptional experiences at sea. With a wide range of destinations, diverse fleet, top-notch amenities, and outstanding customer service, they consistently deliver on their mission to provide unforgettable vacations. Whether you're a family looking for a fun-filled adventure or a couple seeking a romantic getaway, Royal Caribbean has something for everyone. With their commitment to safety, sustainability, and inclusivity, you can cruise with peace of mind, knowing that you're in good hands. Choose Royal Caribbean for your next cruise and embark on a journey of a lifetime.

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Contact Royal Caribbean Cruises customer service

Phone numbers

+1 (866) 562-7625 +1 (305) 341-0204 More phone numbers

Website

www.royalcaribbean.com

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