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Royal Automobile Club Of Victoria [RACV]
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Royal Automobile Club Of Victoria [RACV]
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www.racv.com.au
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2.3 6 Reviews

Royal Automobile Club Of Victoria [RACV] Complaints Summary

2 Resolved
4 Unresolved
Our verdict: Engaging with Royal Automobile Club Of Victoria [RACV], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Royal Automobile Club Of Victoria [RACV] reviews & complaints 6

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7:24 pm EST

Royal Automobile Club Of Victoria [RACV] Complaint about certificates given to racv from roadside mechanics

Sub contractors of racv roadside mechanics are using forged certificates to be employed is roadside mechanics one subcontractors devinder Kumar is using forged certificates or buying certificates for his employees racv test answers are also given to employees by devinder Kumar to pass exams Mr devinder Kumar is based in Tullamarine runs a workshop under name of ad mobile mechanic number of workshop are doing this either no certificates or not qualified at all are working under the brand of racv this has pass to media house which will be asking questions soon the image of racv in Australia is not looking good I have attach one answers sheet and have all answer sheet of test questions and certificates of people who have done this through devinder Kumar and will be pass to Victoria police and authorities to investigate the matter there more 100 students that have got involved in the scam possible more through Australia

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9:06 pm EST

Royal Automobile Club Of Victoria [RACV] Car service

Had an accident wasn't my fault person failed to give way cars been fixed received it before Christmas at an undriveable state was sent back to be fixed to a drivable state for Christmas holidays and now in the new year im having to call up chase to get fixed and after 3 days chasing vehicle assessor i got Shawn the assessor advised me to sort out the products myself and send details to him ? And advised me to switch to AAMI insurance

Can clearly see in photos its not correct parts and still dints an scratches

Desired outcome: My hsv fixed as it should be

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1:09 am EDT
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Royal Automobile Club Of Victoria [RACV] obtaining a receipt for battery purchase with correct details sop oi can be reimbursed by my company

I purchased a battery and receipt shows my car rego on it, i need a receipt showing the vehicle that it was purchased for so i can make a claim on my expenses.
I purchased battery 12/10/19 made an initial call regarding this on 14/10/19 then the following day and was told it would be forwarded on and i was in a Que for this to be happening.
Now its the 23/10/19 do i seriously have to wait this long!
A rego associated with my membership is zvn622 could someone make this happen please i dont believe this is good enough considering i am a long standing member have several insurance policies on cars and house.
I am very disappointed with the lack of help im getting with this
Stan Rice
[protected]
[protected]@hotmail.com

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Is Royal Automobile Club Of Victoria [RACV] legit?

Our verdict: Royal Automobile Club Of Victoria [RACV]'s operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Royal Automobile Club Of Victoria [RACV]'s offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Royal Automobile Club Of Victoria [RACV] earns 63% level of Trustworthiness

Good Credibility Notice: Royal Automobile Club Of Victoria [RACV] rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

Racv.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Racv.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Royal Automobile Club Of Victoria [RACV] appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Adult content may be available on racv.com.au. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Royal Automobile Club Of Victoria [RACV] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Royal Automobile Club Of Victoria [RACV]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:52 pm EDT

Royal Automobile Club Of Victoria [RACV] racv claims department giving the wrong email address to contact panel beater

I recently had a transdev bus accidentally hit my car at the front of my house. Been in the Panel Beater that I recomended my panel beater tried to contact racv and upload the images to try and send them to claims and in the claims paper racv provided a false email address improper and invalid. Racv excuse was that they tried to contact him then they told me in a txt that the excess been waived and that my panel beater didn't have the correct email address as a excuse I'm really dissapointed in Racvs claims department I'll still be with racv but I just hope that the staff members will be more trained and better at providing details like email addresses in the future and with paperwork and better technology of understanding regards Mithat

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11:07 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Automobile Club Of Victoria [RACV] home sales security team

They are the most incompetent, evasive and dishonest consultants.
I have dealt with two members of their staff within this department.
I have received two different quotes for the same product and when I try to speak to someone at the RACV to make a complaint, I am told I need to speak with this division.
I wish to speak with someone who is a senior person outside of this division
initially contacted Timothy on 28 September 2018 to discuss options for both an Alarm System and CCTV System. At this time I also asked him if an Installer would be coming to my home to ascertain how many sensors for the alarm system and how many CCTV cameras I would require. He sated this would not be necessary as he then verbally gave me a quote for extra sensors. I asked for him to amend the quote to reflect these possible additional sensors, he said he would email this to me but never did.
I spoke with him then on 8 October 2018 in order to get the quote he promised me on 28/9/2018
I then contacted him the next day to get information on the various products quoted and also the discuss additional accessories. that were available with this Bosch 6000 Home Alarm System
He sent it through as per the email below, however without information on additional accessories like the pendant and extra sensors. In fact he told me there was no pendant available as the RACV did not offer this accessory

He promised to get back to me with answers. He never did I had to repeatedly call him however he continued to promise but never followed through.
So out of extreme frustration I contacted Home Sales Security to ask to speak with a Supervisor.
I spoke with Katie [removed] Monday 5 November 2018 who told me Callum the Supervisor of this department was offsite until Wednesday 7 November 2018 and she would get him to contact me. Until this day I am yet to speak with Callum.
Katie then attempted to reassure me that she could attend to my queries and concerns. That she would give me the information on additional sensors, cost and exact specs of Sensor I asked her to send me the links to the sensors RACV uses both hard wired and wireless
She did not do this instead she email me with the model number and also advised that the pendant was available [ no link again] and the cost of the pendant.
She also said she would revise the quote Tim had originally given me to include the cost of additional sensors and pendant and would honour the original quote -
She did not do this and subsequently I contacted to her - Monday 26 November 2018 to ask why some 2 weeks later after I had told her how upset I was at Ti'ms lack of service and follow through.
Her response: " I didn't think it was necessary because an installer would have to come out anyway to make the final quotation based on his recommendations.
I reminded her that Tim at the onset of my discussions said this would not be necessary and she never told this would be a requirement with a cost attached of $120.00
I find this unacceptable as I told her and asked to speak with Callum again. She again stated he would be offsite until Monday 3 December 2018.
I asked her to send through the quote to reflect the installers recommendations. Which were exactly the same specs I had discussed with Tim. Yet her base quote was more expensive than Tim's
I emailed yesterday her about this and mentioned again that she promised to honour Tim's original quote her response was today:

"We have new quote forms which has changed how the breakdown of discounts is shown. The pricing in the quote provided yesterday shows base pricing, the discounts are on the second page. This is all system generated. I assure you that Samantha's membership discount has been applied.As we have transitioned to a new system, we now take the full 10% multi purchase discount of both products off the cost of the CCTV. All relevant discounts have been applied."

I then asked her to address the base numbers which differ from her numbers and are considerably higher which is not relative to the new forms

I would appreciate a total rectification of all these issues I am not prepared, to deal with anyone from the home sales security team as they lack transparency, are evasive in their responses, do not do what they commit to do, do not follow through,
Make their own decisions as far as what they need to do without informing me or getting my approval.

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Resolved

I have now been in touch with Callum the Supervisor of the Home Security Sales Department on Monday 3 December 2018.
He has resolved all my concerns and queries and I will now go ahead with the installation of my Alarm and CCTV Systems.
Many thanks again Callum for your understanding and support
Cheers
Michele

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5:51 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Automobile Club Of Victoria [RACV] nil customer service

Our home was badly damaged in the severe hailstorm on March 6th 2010. 11weeks have gone by and RACV continue to send assessors around (4 to this time) but refuse to provide us with any information. It appears they do not want to accept any quotes provided. Our roof leaks severely every time it rains - effecting our electricals and plaster, getting worse all the time.
Every time we make contact with RACV we are given an assurance the person responsible for dealing with our claim will return our call. This has not happened - not 1 call in 11 weeks.

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Mini Martini
, US
Apr 04, 2018 2:30 am EDT

Emergency Services - used to be ok but calling their service centre now is an absolute disappointment. Company policy is inflexible and the service people (I spoke to some "Andrew") are robot police, unhelpful, rude and condescending. The last thing you need from a service company and a service person whose salary you are paying is for them to be condescending and treat you like a "number not a member". Absolutely disgusting. Will be looking to buy insurance elsewhere, and taking away RACV club membership unless someone from RACV can make an effort to heal the relationship like people in customer service should be trained to do.

I have paid for emergency road side assistance for a car that was written off months before the invoice came to me. I had assumed that RACV would have been aware of the car being written off and didn't expect the emergency assistance to be invoiced to me for a car that no longer existed. In any case, once I realised this mistake I had also assumed that RACV would be understanding and able to either refund the funds or transfer to another product. It's not hard to prove the date when a car is written off.

Speaking with the "Andrew" consultant, however, I was advised that (1) RACV doesn't issue refunds, (2) RACV cannot change policy from one name to another (so what happens if you sell your car?) (3) RACV can't use the credit of funds for any other department (so you can't buy driving lessons or any other product whatsoever) other than emergency services, and the only product they are offering is Emergency Home Assist (and you have to pay moree for that.) Reading the review above, however, it doesn't look like a good product either. And (4) RACV will have me pay the full amount for the product but only provide with the balance of months remaining on the policy I never used, in other words, I pay for 12 months and get 8. Clever business.

This is a company policy, something that RACV chooses to do rather than something they have to do. Why does RACV choose to make life so hard for their loyal customers?

To top it all off the assistant on the phone was condescending, unhelpful, rude and unempathetic, incapable of understanding the situation from the customer perspective. No empathy, just a robot answering the phone and saying "it's company policy". What is the point of employing a human at all?

Until now I was looking forward to purchasing more RACV products into the future, from driving lessons for the staff in my team to emergency services products, insurance products, club memberships, accommodation at RACV resort etc.

However, my experience has now proven that there are incompetent and unprofessional call centre people liaising with customers, and ridiculously inflexible and unreasonable policies that are not supportive of RACV members at all.

This is not what RACV stands for in the eyes of Australian people, this is seriously unacceptable and disappointing from a company that is in the hearts of so many people.

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irish510@iprimus.com.au
, US
Feb 04, 2018 10:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I rang Emerg Home Assist at the weekend, as there was a small wet spot in bedroom, The plumber that came was from Domain Plumbing, He said the only thing he could think of water could be coming through the walls when there was no watermarks walls or ceilings, He did take the time to go up on roof, when he came down he had taken photo, s of some cracked tiles, letting me know he could paint my 7 year old spouting to stop rust.then he could get someone from RACV to replace Roof and paint it, I left message on his phone to say i will leave it and see what happens next rainfall, I did spray with Raid so maybe it was even that, and had carpet shampooed 4 weeks ago.It was a very heavy rainstorm just recently, What it sounds like RACV send out subcontractors, and they then try and get work for themselves. In other words a Con, Please don, t be fooled getting work down by the subcontractors that come out, It just shows how easily you can get caught up in something as simple as a small leak, I think I could get someone to repair and replace tiles at a lot cheaper price

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koo888
, US
Oct 18, 2017 7:32 pm EDT
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I have been waiting for 6 months inorder to get my car repair. The Repairler keep delaying and never got back to me, RACV did not take any action. I paid comprehensive insurrance, and look how they have treated me. I was told that my car is imported and will take months to get parts. I KNOW there are lots of Toyota estima around, so all of us need to wait that long to be repair ? Over 5000 toyota estima Australia wide so, how hard is it to find parts? The repairer is located in Dandenong South. They are rude, bad service and so as RACV. I want to sue them, because my insurance is going to be due soon, and theu moght not even fix my damage. Its hetting worst, my var is making alot of noise due to the damage.Don't trust RACV and their repaier. Stressed, as I work full time, and I took my lunch break to contact them, but never got back to me as as promised.I am sure there are many insurrance service better out there!

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Trish Andrews
, US
Sep 05, 2017 11:41 pm EDT

To whom it may concern,
Recenlty we had our house by your RACV company and we are very dispointed on the company you had send us .AJGrant Group. The Manger was very unproffesional., rude aggaront, and refused to listen to our issues. i dont recommended anyone to go through this company!.The reason was they had painted the inside of the house and plaster it and they told us they dont do any maintence outside! they only do the inside of the house what sort of company is this ! then they where told us that the issue was a maintence sealer issue, so we had to find someone to look at it. We did find a lovely window sealer bulider and he told us that the issue was coming from the roof not the window sealer. He stated that the leakage was from the roof and it needs to be further investigated. This issue has happened twice again with the same company AJ Grant Group. Everytime we ring RACV we get told different stories about this issue and then we where told that the leakage was coming from the balacony of the tiles and my parents had to pay extra money for it to be sealed. still this problem hasnt been resolved and no one has invesigated this issue. We are very dissaponited with RACV as we have been with them for over 40 years and yet we are still waiting to get it resloved !

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User_08
, AU
Jul 23, 2017 7:49 pm EDT

RACV have been terrible for us to deal with. Every time we call we get a different person who we have to explain the entire situation to again. Every call they tried to deny the claim for different reasons, none of which were correct. The assessor they sent out from AJ Grant Restorations was a horrible man to deal with and came across very rude, condescending and threatening. Terrible customer service by both companies. Would not recommend to anyone!

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Trish Andrews
, US
Sep 05, 2017 11:45 pm EDT
Replying to comment of User_08

we are having this problem too and the compnay AJ GRant are very rude and he was a horrible man who felt threatening too as my parents elderly and dont understand alot im glad you are having the same problem i thought it was only us

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Rebekah Wright
, US
Apr 07, 2017 5:14 pm EDT

Don't insure with them at all costs they will do anything to get out of paying destroy your life the best they can so they don't have to pay.
You will probably die of old age before they pay.
I have had two claims for 4 years still not paid for and ongoing threats harassment and privacy breaches.
Just aswell your car is dead mine came back with a blown up transmission that they refused to pay for.

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HailyB
Melbourne, AU
Oct 25, 2013 4:25 am EDT

I am with RACV full comprehensive car insurance and I recently was involved in a car accident through no fault of my own. The police attended the scene of the accident and did an assessment - which resulted in serving an on the spot Penalty notice ($289.00) for 'Reckless driving & causing an accident' & the other party admitted to liability thus RACV had all the information needed to complete my claim, which, should have been straight forward as the license details, address, & registration and the Police incident report were supplied to RACV. Instead I have been awaiting a result from RACV to either complete repairs or pay out the vehicle (as write off) and now I'm stuck with no easy transport to get me too and from work! therefore I require and desperately need a car asap! it is not just simply my lively hood but also a means for me to survive so without a form of transport I am pretty much disabled becos thats how I feel! I can however rent a hire car but I am the one that has to pay for it first and if the process goes smoothly I may be reimbursed in future RACV if everything goes smoothly with my claim I was told. Is this what I paid full comprehensive insurance for!? I am and always have been a loyal RACV customer and have been a member for a roughly four years but I am now seriously thinking about taking my business elsewhere due to this nightmare of a situation! I just don't understand how this insurance thing works because I assumed my insurance company was supposed to be working for me and doing what they needed to be doing to get me back out on the road asap! isn't that the reason I pay for insurance?! I might understand the process taking a while if this incident turns into an investigation if there was a dispute where both parties argue that the other person was at fault! I am definitely not happy with their customer services and overall the way I am being treated throughout this whole ordeal so thank you very much RACV!

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I wonder
, AU
Sep 06, 2011 4:08 pm EDT

11 weeks ? consider yourself lucky. Our home and contents were ruined in the flash floods and freak storms in Victoria on 7th December 2010, and I am still battling to get my goods replaced. To say the least my son just got his mattress only yesterday-(10months later) Not to mention that they are trying to compensate me for a 5:1 Digital Surround Sound System with a two speaker ipod dock :/

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Contact Royal Automobile Club Of Victoria [RACV] customer service

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nil customer service
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11 weeks ?? consider yourself lucky. Our home and contents were...

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