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Ross Simons Jewelry - Cranston, RIAvoid this merchant!

Horrible Experience. Ordered a $3K Sapphire Necklace for my wife on our 10th Anniversary on 8/21. Was to ship 2day UPS. They screwed up, somehow, the shipping address. Called me to verify on the 22nd. Said it would ship out overnight on the 23rd. Didn't. Shipped out on the 24th, 2 day. We are leaving the country on our anniversary trip tomorrow. No necklace. Never got a follow up from them. Called to speak to a 'manager'. got the less than earnest apology. Would credit the meager shipping charge. I will be returning the item upon returning to US.

Avoid Ross Simons Jewelry - Cranston, RI!

Responses

  • Jo
    Joanna Mazzotta Nov 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    New language of ROss Simon. Overnight shipping. Translation: Fuggedaboudit. The problem with America's workforce today is, they don't show up for life. This is a problem in every venue. MOST ESPECIALLY online purchasing. If you want something done right, do it yourself. I've had snafus unnecessary SNAFUs with the following.

    AIRPORTS
    TAVELOCITY
    UTILITIES
    INSURANCE
    RESTAURANTS
    CATOLOG SHOPPING
    ETC ETC ETC
    Jo,, expecting less

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