Ross Dress for Less
reviews and complaints

I was telling this young lady with glasses named Kennya. That Ross should have strong rules not to let customers come in with food or drinks to the store. I show her that the boots I was interested in buying had a stained on them she was rude by telling me . Thank you for letting me know have a nice day. That is not the way to talk to a customer.
So I told her to let me talk a manager and he came over and she switch the story. She told me that because she had the earpiece set she couldn't hear me. Why she didn't say that I don't know. To me this is not the way to talk to a customer. She should have said.madam someone is telling me something wait a minute. She was rude. I hope she gets desiplined. Or written up.

I bought a suit case at a different Ross in San Jose. When I tried to return a a Ross on Capitol zip 95133, the manager Parm said she can't take it back because it was used. The tag is still on and I never use it. I insist that it was never used and I just got it a week ago. She said her store doesn't sell this product and I need to go back to where I originally got it. Does Ross policy is same for all or each manager made their own policy. This is a very bad practice for a chain store like Ross

On several occasions, including friday september 20th, while shopping at your store in clovis, ca, I witnessed people bring their pets into the store. I understand "true" service animals and believe in their validity, however untrained companion animals do not belong in a grocery store! On this occasion, the customer had an adult pit bull with her. I personally do not feel safe with an aggressive breed that was clearly not a service animal in the store with kids, elderly, and the general public.in addition, service animals should never ride in the carts for sanitation reasons. Please educated your associates about how to address these customers and handle these situations. By allowing companion animals or emotional support animals (not recognized as service animals by ada) you are risking the health and safety of all of your employees and customers. I would appreciate your prompt response to this matter.

I want to apologize for my english is no the better; I am a 33 year old Hispanic pregnant woman which i went to one of this stores to make some purchases like usually i do for my and my future baby, but today I lived an unpleasant and disrespectful experience in the store N 1064 locate in Sunrise, close to my house.

I retired as soon as possible from this store becase since i entering until my final purchased was escorted for one of your security associates, looking constantly my personal bag hinting as if i was doing something wrong (theft)

I agree with you have a security system but they should more caoutious in their procedures, i believe that because my hispanic appearance i am feeling that you personal store have violated my privacity and the right to access to the store.

I was born with good values ​​of honesty and respect, so I consider having the same treatment with their customers main asset of the company.

I hope you take it as a suggestion and be more respectful and cautious in your procedures.

GLORIA QUIROZ
[protected]
[protected]@gmail.com
09/20/19

I am from San Francisco Bay Area and meeting friends in Honolulu. Visited your Chinatown store on Hotel Street. On 9/19/19 around 1:15pm, I bought a bottle of shower gel and one of my local friend told me that I can check it out at rear cashier's station. When I went there, the cashier's station was closed. I had to go up front to pay. After paid for the item, I went to back door to meet my friend. She was talking to rear door loss prevention staff Brad to air her dismay, but Brad was brushing her off and interrupting her conversation by greeting several incoming customers one by one in the middle of my friend's short conversation with him. When I meet up with my friend, Brad was just turning away from my friend and walking up to and making small talks with his other loss prevention colleague and I overheard of his remarks in sarcastic tone about this woman was making noises on closed cashier's stations. I don't think this is the right attitude and ask to talk to the manager Berna. Berna was very good in handling the issue professionally promising to make necessary improvements. I, as an educated scholar and you, as a reputable national chain store, we all strive for better manners and customer satisfactions. I'd like to call to your attention to provide staff training to staff like Brad for improving his discriminatory behaviour. Thanks for your attention and looking forward to receiving your response soon.

James Wang, Ph.D.; PE.
[protected]@yahoo.com

Cashier at Pttsburg Ca 94565 was sooo grumpy. Did not even say hi when we went to her register, didn't not even say thank you or goodbye. Simply nothing with a frowned annoyed face. She shouldn't be working there if obviously she hates her job. What a snob!
Date:09/09/19 7:38 PM
Store:0180
Tran: 9067
And the cashier was 946219
Mary Anne Riehl
[protected]

I bought a pair shoes on August 25, 2019 and they started to fall apart the fourth day after I had them. So I happen to go into the store on September 7 today and asked the girl if I wanted to bring them back what would you do since I've already warned him, she went to the manager and the manager said basically that once I took them out of the store they were my problem and there was nothing she could do about it. I find that very dissatisfying. How is it that I can buy a pair shoes that are not even 16 days old yet and you can't do anything about it not even a store credit, ? Yes they are worn, but they should not of started coming apart after 16days . Specially since I didn't even wear them for that long of a period? So am I found it very unsettling that I was talk to you and treated this way while I was in the store, a store that I frequent a lot which I'm questioning that decision now since I was treated that way so I'd like someone to get back to me and let me know exactly if this is true, and you guys don't back your products.If so I will not be shopping there again .thank you. ..

I have shopped at Ross for less only a few times and each time I have been highly dissatisfied with the quality of clothing/shoe items. Brought a pair of shoes wore then, 7 days, before they literally started to come apart. Went to return only to discover they only accept items NOT WORN. Brought a pair of pants last week 8/25, they lasted 1(ONE) day. The brand said Sagharbor, a brand I have brought a lot of, this could not be the same. In one day they lost shape something I have NEVER seen in any item of clothing, it has 3 percent spandex, 20 percent, & 77 rayon. The spandex threads in the material literally started to pull from fabric and pants looked they grew a beard?!?. I did not buy them to fit tight at 67yrs of age, comfort is more a priority of course I can't return them I put them on, 1 day
Ross for less means, less quality, won't buy there again, waste of money.

There are 2 lines at the store; one for returns and one for sales. I was returning an item and stood in the return line the rude woman at the ONLY register that was open looked right at me and didn't guide me to use only the sales line. When I saw that she kept taking only customers in the sales line and didn't offer to help me with my return I asked her if I'm in the correct line for a return. She said no it's one line, I asked her why she didn't tell me that before in the mean time the other mine got 4 people longer. And I was returning ONE item! Very rude! There's never staff there to help! And worse why are there 2-line one for returns and one for sales if they are not being used that way! I will never shop here again!

On August 23, 2019 I was on the schedule from 6:00 pm- 11:00 pm at Ross store Pinecrest 2173 and Lillian is the supervisor (Mod) and every time she is (Mod) she is lazy she never wanna give me my breaks she ignores me every time I ask for my breaks and get mad at me because I ask for my brake she get attitudes and beat me to the store manager and try to get me in trouble saying I give her attitudes in all I be asking for is my break that she don't be wanna give me and it's against the law to refuse any associates of there breaks so today she refuse me of my 30 min lunch break she even got mad at me and told me instead of clocking out at 11pm to clock out at 10:30pm all because she didn't want me to take my lunch break and this is not the first time it happened to me alot if times another time she refuse me of my brake and I let her know that I really had to use the bathroom badly she argued with me about my break again and I'm telling her im bout to really urinate on myself I literally had to run to the bathroom trying to make it and ended up urinating on myself my panties was a lil wet in the middle..it's really not fair and this what she does every time it's always a problem when u ask for a brake people call the Ross store to speak to the (Mod) Every time she never wanna get the phone when associates ask for help in the front she don't respond to a while later.. she act lazy I just don't feel it's right that I have to get in trouble in be threatened to be fired just cuz I'm not getting my rightfully breaks like nothing happens to her she just acts like she don't care and it's not right my job be on the line cuz of her and all I be wanting is my breaks and I get in trouble they don't wanna hear nothing and make it seem like I'm the problem when I'm a good worker it's against the law to refuse me of my breaks I work hard for!It's Just Not Right!

Was there today, and observed this for the first time in my 7 decades of shopping: there were 3 cashiers when I got in a long line. One decided to reshop or put items back on shelves ignoring the line, and the other two actually decided to simply walk away and take a break in the back! The other customers and I were in disbelief. About 8 of us realized we simply weren't getting checked out today, so we all had to just put our baskets down or abandon our carts and leave. Ross, get your act together. Maybe treat your employees better so they won't feel they have to resort to this? Or hire better?