Roses Discount Store
reviews and complaints

There are people on the streets including myself and I walked in no one said anything to me I had my book bag and someone up front waited till I got to the back where the shoes are and embarrassed me on the intercom saying oh by the way all homeless people need to drop off their book bags at the front. This is ridiculous we as human beings are all equal don't matter you do NOT embarrass people for the joy to get off on I want this taken to the higher ups if not I will protest this inhumane verbal/psychological attack last warning

I went in to store on 8/6/19 upon entering I spotted what I was looking for at site I seen it was tagged mark down for 10$ so I went to cashier she said 14.99 was price plus tax so I asked about sticker and sign on door so she called manger upon her arrival she scanned and said I don't know why y'all come in here changing prices I told her that she had me messed up and I just had been in there not 2min and pull or look at her camera she walks off leaving cashier with problem so the cashier already has a bad attitude upon being check out before I ask bout price or sign on door. I say well can you honor the price No then other associate looking like she was lost riding on clock with nothing to do but be nosey ...lol at same time so I left and came back because I really need this dress due to design and color so I really needed a small which this one was a medium so I asked cashier where was dress she say I guess she put it back me looking in area I got it from didn't see so I said can you ask her so she say wear them denium ate so I see it I ask or anymore cause I need a small No I guess not then the belt from dress was missing anyways so I paid the price and left but will not #not ever spent One cent in Any of your dept stores again!

Paid for a mattress on 7/19, promised they would have it in stock the following week, called back on 7/24, talked to associate I paid, then told it would be the next week, I advised him I could had it delivered to the house online faster than that, I got district manager, called him, said he hadn't had time to bring if from Va store and would be the following week, he started making excuses about being hung up in West Va. and hadn't got time to bring it to the ky store, advised him, that I was promised this week, he then went off base with his attitude, I hung up on him, advise sales associate I wanted my money back, so he and 3 of his associates stood with arms crossed trying to intimidate me, but finally got my money, but an associate with his arms crossed followed me to the door while a female cashier screamed at me to get out and never set foot in their store again. Told her that is exactly what I intended to do, when these mellinneals come to their scenes and realize it people my age 65 is who does most of the shopping there and they are too young or to ignorant to see what happen to stores like Montgomery Wards, Sears, and the 10 cent stores all have declined and the number people that are willing to pay a little more to be treated with respect and ethics

I am looking for a new job and I heard that roses was hiring. I called on july 20th, 2019 in the morning and luckily the store manager answered. At least, I thought I was lucky. I asked her if she was still hiring and she stated rather rudely, "I don't do hiring on the weekends." taken aback a bit I gathered myself together and replied. "I understand. I just wanted to know what you were hiring for. Again, the store manager said,"I don't do hiring on the weekends."why I even bothered continuing the conversation I do not know. I said to her,"mam, I understand that you do not do hiring on the weekends, I just wanted to tell you I have experience and I can start immediately and I wanted to know when I could come in and-" the phone went dead. The store manager hung up on me. I stared at the phone in disbelief. I am a customer first and could have been a secret shopper or corporate for that matter! The nerve of her to hang up. She was the manager of the store and I wish I could remember her name. I was so offended and am so tired of these managers thinking they can just treat people anyway they want. I hope someone in roses sees this complaint takes action. I never! Wow!

I was shopping at yr store located off the plaza and I slipped and fell on a clear substance on my way to the restroom when the manager came 2 my aid and he stated it was dish soap I am disabled and didn't see anything on the floor until I slipped this happened on July 5 and I haven't heard anything from the store manager or insurance company or nothing I filed an accident report to I haven't heard anything from them I have talked 2 my attorney and he suggested that I get them to file a claim with their insurance company and I tried to call the store manager but they front desk. Manage wasn't there can someone plz contact annie caldwell [protected]

Good Morning,

This store is managed very poorly. Everything in the store is messy most times; with having to have the workers put out whats needed, they say that you can barely find stuff in the store room. The boxes are mixed with other things always have to be removed to get the things that you have to stock in your area. the employees leave within one to two weeks, because of your managers and supervisors. The training that they get is quick and not to the extent in which the employees need. The managers and supervisor attitude and performance is very ugly and unprofessional. You have a lot of customers that screams that they will not come in that store again. Your store is going down, because of your management. I like the store very much myself, but it is getting very difficult to deal with so much clutter. Your store and managers need a total new management; with better know how.

Totally unprofessional there was a long line and only one cashier. Another cashier open which would have made two cashiers to handle the customers. It was two of us (customers) left in the line and the cashiers said she was closed I worked in retail for almost 7 years and that cashier would have gotten written up I dropped my stuff right there and walked out

I had a layaway at roses in whiteville, nc. When I went to pick it up I paid for it only to wait around for an hour or so. I left and came back only to be told they couldn't find it. They said that they would call. This was in november. It is december 24th and I have heard from them. This will definitely be my last time shopping in this roses store.

I went in rosrd express to do a return, I spoke to the cashier, she says nothing, not a hello or anything! I told keisha, I would like to do a return, keisha calls a code they use for a manager. The manager comes, did not speak! (white guy) he's ignorant an stupid in my opinion! Well keisha tells me to move to the side, keisha takes another customer, I thought was rude! The manager is by passing me and goes to another customer. My feelings were hurt! I work in retail, happily married, college degree.

Well we enjoy shopping at Roses in Reidsville Nc @ Penn rose mall...
But the rest rooms are ridiculously filthy! Last time no toilet paper in stalls & floors a mess. Spider webs & spiders in rest room.
Soap in a bar laid at sink! no dispenser.
commodes were nasty! I informed manager.
Crew was very nice but rest rooms always bad & oh shoes... prices not displayed on many & other items.
We love the low prices but needs cleaner store.
Outside of the middle mall entrance glass on door has been cracked and taped for over a year! Cant you bring to attention of mall owners? Makes the entire place look gheto. Bad,.
[protected]

Burden S. told me about two weeks ago that I couldn't receive store credit for some children shoes that were unworn and the tag still in tact. I went inside the store a few days later to ask for the corporate number. Kenya T. asked me why I needed the number and I told her I wanted to know the return policy. Kenya T. then says, "Well here's the policy right here." while pointing down at the counter. I told her I still wanted the number. Today, 7/9/18, I go back inside the store with the shoes that only costs $5.99 after speaking with their so called corporate people, 7/6/18, who told me that I could indeed receive store credit, before I even get to the counter Kenya T., who seemed to recognize me from prior immediately calls Burden. Burden comes over and I tell her nicely that I don't have a receipt, but would like store credit. This woman says, "Yall love calling corporate about something! You probably put these shoes in your purse and stole them". I responded by saying, "I don't have a reason to steal anything ma'am". She then gets loud saying, "Go get something that's worth $5.99!" and walks off as I'm proceeding to head in the direction of the shoes and purposely bumps into me! A customer should not be accused of stealing neither touched! Something will be done about this matter. I don't recommend anyone to shop at this location. I've never dealt with such rude customer service in my life!

I was at a store shopping with my kids. Went to purchase my items and the total was off. I asked the cashier what was the prices of the items and there was a discrepency she called for a price cheap as I told her it was posted under the item. When the male came to check (tyrone) I went with him. He saw the price and said oh they are all in the wrong space and that shoudnt be there let me take it down so I immediately snapped a pic. He then starts getting smart with me saying that it was not neccesary for me to take a picture im going to get it for the price of the sign but its not that serious. As we go back to the register he tells the cashier and then says oh let mr. Glover handle it and so im waiting... The assistant store manager ebony comes and says she is gonna go check as well and again im waiting... She then starts to ring up other customers as the line was getting backed up (only one register open). I continue to wait about 15 min go by and the cashier says ebony did you check she says for what mr. Glover says no keep in mind I never spoke to or seen mr. Glover. I have pictures will email directly to company if asked I feel that I should have recieved the item for the price it was marked as especially after the dysfunctional communication of the store managers and wait. The customer service here is at a all time low. I will not be shopping here again.

I was at cash register get ready to pay for my items when I asked the cashier if the price of the charmin tissue paper was on sale for $4.99. She said it was $5.99 I showed her the ad and ask her if she would get someone to get the one on sale, she called jayden an employee he just acted like she was a joke said get someone else to do it. I had to wait for another employee came from the back of the store to check. I told them there are people looking for jobs and can't get one and all jayden was doing was having a conversation with another employee. Manger sitting in rocking chair out side on break. I stopped coming to roses for s few years thought it had gotten better. No change, no respect for customers. I won't be back. Didn't even get a raincheck. Thanks, sharon beveridge

First off I would like to say I love roses! However the first time I tried to buy a big item they didn't have in stock, they were all in layaway, I was paying cash. Called to the western branch/poplar hill area. Asked if they had in stock, with no hesitation... Yes drove out to the store just to be told they sold their last one yesterday? Can I get a rain check? No. Can't tell me when they are getting more in. Why have the display if you don't have the inventory? Put sold out on item (neither store had).