Rooms to Go / sofa/loveseat

I purchased a couch and loveseat that was delivered in February. We rarely sit on it because we are very rarely home and the cushions on the couch (specifically the worst one is one that is NEVER sat on) and loveseat are pilling and look awful. We have a brand new custom built home and it is very embarrassing when people come to see it and see this mess. We have the insurance on it, but now after purchasing a second couch in April that is in our basement that is NEVER used except when our sons visit from out of town. This is unacceptable and I would like to have someone help me resolve this. We paid too much money for these for them to be this horrible looking so soon after purchasing them.

  • Rooms To Go Customer Care's Response, Sep 11, 2019

    We are truly sorry to hear of your dissatisfaction and we would be happy to look into this issue for you! Just send us an email to [protected] with your order details. We look forward to hearing from you.

Sep 11, 2019

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