Rooms To Go
reviews and complaints

Salesperson Ben Evans at store 216 in Wesley Chapel falsely promised us our mattress would be able to be returned for a refund (minus $100 restocking fee) if we were unhappy. The mattress was horrible! I believe the mattress sold and delivered to us was not the same as the one in the showroom. I spoke to the store manager, Inga, as well as the salesperson Ben, who were both rude to me on the phone (constantly interrupted, hung up on me), and now I will be pursuing arbitration. Company acted in bad faith and a clear example of gross consumer negligence.

I tried out a mattress in store and it was firm yet soft and they showed me a twin size version of the mattress this was wednesday may 29th, 2019 the mattress came yesterday june 1st, 2019.. I swear this isn't the mattress I tried out in the store.. I slept on it last night and I thought I was spending a night in jail.. My back hurt so bad I have a stiff neck the worst sleep i've ever had in my life.. Now I can't get in contact with anyone from rooms to go but this mattress has to go! I could've slept on the floor and got the same outcome from sleeping on this mattress.. Disappointed isn't the only word i'm looking for to describe my experience at rooms to go but I know for a fact I won't be going back.

I purchased furniture from RTG on May 17, 2019. Furniture was delivered today, May 31, 2019. All three pieces were damaged. I contacted the customer service department and was told it would take another two weeks to get replacement furniture. After speaking with a supervisor I was then told the sofa was on back order and wasn't given a replacement date. At this point I am furious because I have no furniture. I contacted the salesman and was basically told well there's really nothing they can do and I needed to deal with the customer care team. RTG has horrible customer service and the furniture is very poor quality

Yesterday 5/30/19, I went to Rooms to Go for Kids store in Pensacola. After wandering around looking for help for minimally 30 minutes, I asked a lady was helping another customer if anyone else worked in the kids department. She was very nice and apologized saying that her co worker was out sick, and that she would get someone from the other side of he store to help me. Along comes a "gentleman" chewing on something (some sort of food) and asks his coworker (the one busy with another customer) why can't you do it? What are you doing? Whats wrong with you? Needless to say, I felt like it would have been painful for him to assist me. I told them I would be back later. Wrong! I will never be back.
I travelled from about 20 miles each way to come to Rooms To Go. I left angry and with a terrible of impression of this company. I will not be back. I can certainly find what I need elsewhere.

Delivery date 5/30/19 @ 2238 Valley Ave. Nashville, TN 37218

After calling back to Rooms to Go, I was informed that only (2) pieces of mattresses could be collected. I actually had (4) pieces.

The delivery guys took (4) pieces out of the house, but did not let me know that they couldn't take (4). (2) of the mattress, which is a box spring and the mattress was left intentionally at the end of the road. If they could not take it, I would have expected that (1) they let me know before removing it out of the house. (2) not leave it at the end of the street or driveway. I had to pull both pieces (by self) in an area where it would not be seen.

After setting up the bed, no explanation was given as to how to operate the remote bed or where the remote was located. There were to pieces of wood that were left under the bed in which I have no idea what it is for. It was more like a put up and lets go type of delivery. I was very disappointed in the delivery in that the in store process was good. I would not buy anything else from rooms-to-go if the delivery is done this way.

I understand that they are on a time frame, but I felt more could have been done to make this a pleasant experience.

Gwen Poindexter [protected]

We purchased this bed last summer and until i got to the register to pay, I thought perhaps there was a return policy. There was not. At that point, I felt I needed to go through with the purchase confident that with the 'breaking in' period that our new mattress would soon feel as comfy as the model on the show room floor. That was also reiterated by the sales woman.
So now here we are nearly 10 months later and this mattress is one of the most disappointing purchase I think I have ever made. Not only is it uncomfortable after a very short time, I don't know if I've ever had a full night's sleep on it. When it was delivered, one delivery man brought in the box springs while I watched the other try to unload the mattress out of the truck by himself, A KING SIZE MATTRESS! He promptly dropped it but it still Looked ok when they brought it in, I wondered what damage may have been done internally.
Regardless, I wish Rooms 2 go had a return policy for their mattresses. It definitely was a 1200 waste of money for me. I wish at this point I could get my money back and start over.

On 4/28/19 I went into Rooms to Go to look at a bed frame. I ended u buying it along with a floor sample king size tempur pedic mattress. The salesmen told me that I would have to pick it up that they could not deliver it. This being a sunday the store was due to close at 6pm so I went to the home depot, as the salesman suggested, to rent a truck. I was told it would be wrapped up and they would load it for me just needed to be back before 6 to get it. I get back to the store with literally 5 mins to spare and im told to pull the truck to the back and they would load it for me. I get to the back where there is no one waiting for me, I walk in and see the mattress is wrapped in a very thin cellophane, i see a salesman and ask for help, restrooms are there and knowing i have a long ride i go a head and go use the restroom. When i come out the mattress is no longer sitting there, so i walk out the back door where there are 2 young men attempting to load this mattress. one of them with a BROKEN arm. In there attempt to lift it, they end up just pushing the mattress in the this dirty rented truck and send me on my way since they were at this point closed. I finally get home, as we unload this mattress i see the cheap cellophane is all torn up and the entire side of the mattress is completely damaged. First thing the next day i call the store and im told that because this was a floor model that could not exchange it. But because it was their error they would replace the cover on it, I would need to go up there and pick it up. I go back to the store where they give me a stained cover (which i didn't see until i got home) but the damage is on the side of the mattress, the cover only comes off the top. Which the manager knew but apparently she didn't know the cover is not removable on the side. It wasn't even the same cover either. When taking the original one off to switch them I see there is also a HUGE stain like someone had spilled something all over this mattress. So i have spent almost $3000 on a stained, damaged product. This isn't to mention the frame was delivered, left half unassembled, drivers filled my trash bin with their trash, and when another team comes out to redeliver ( since that was the fastest way to get the bed correctly put together, the 2nd drivers see they put the frame together upside down. So a $4100 purchase I get completely screwed, and no one will help me! I have spoken to so many people via chat, customer service and the store, and it has been one failed thing after another. I was told by customer service they cant help the store has to, and by the store they cant help customer service has too. I just want to have them pick up their damaged mattress and return my money. I was also told I was getting a free mattress protector but see i was charged $299 for it. This has been the biggest nightmare purchase. Now my adjustable bases I bout years ago from rooms to go make a funny noise, and the 2nd delivery guys said it was because the frame was pushing into them since they were upside down. HELP! In speaking to the store for the 50th time today, im to the point of getting a lawyer. The customer service is non existent and frankly everyone has been 100% rude to me, when I did nothing wrong other then shopping at rooms to go. I was bought a mattress, rooms to go damaged it after my purchase and now im stuck with it. This is absolutely ridiculous.

Unfortunate I have to contribute to the negative reviews. However, 3 of my 4 items came damaged. The delivery guy told me the item was damaged on the truck and still left a caved in nightstand. Not only unprofessional but idiotic. Had a horrible experience in person (today, same day as my delivery) as well with the outlet store with a rude cashier so I walked out without my box spring another associate helped me with. I presented the cashier with the ticket order and she was unpleasantly was not making eye contact and rudely told me that I can not have the item delivered because whoever wrote up the ticket did it wrong as they only deliver on items under $150. I am returning my bedroom suit and looking elsewhere.

Went on Rooms To Go online ordered a whole bedroom set spoke to somebody on the phone confirming who I was telling me that they were going to call next Monday to get the delivery window for which they're going to deliver the set in.. the next Monday comes around no call no delivery on delivery date no call whatsoever. I have to call for the 6th time for them to say there is a hold on my account because they need to verify something they already verified . Now I've left two messages with the people that are supposed to verify my order nobody has called me back absolutely disturbing that it took this much for me to try to order something when they should be contacting me trying to get my money that I'm trying to give them will not be doing business with rooms to go ever again... i tried 6 times as a first time customer and i will no long try to spend my money somewhere they don'twant it
.. absolutely ridiculous

Horrible, never again.

- Broken Furniture // Built Unprofessionally.
- I called the day of delivery to return the item but they stated they could not return the money which I wasn't informed of prior to purchasing.
- Store credit only.
- People who made the delivery did not give me the order to sign, they made their own signature. (Felony)
- I had to purchase another item to not lose my money.
- I was once again charged for the delivery.
- I would have to miss a work day since they can't adjust to our hours.( Delivery)

Very disappointed with this store. We purchased a mattress from here and we were lead to believe that if we did not like it that would not be a problem. We tested in the store and it seemed ok. Once it was delivered we realized it was too firm. We called the store and the problems begin. First they tell us we have to sleep on this very uncomfortable bed for a month. A month comes and now that we want to exchange there are no more sales at that time so we had to pay more for a different mattress and to top it off we had to pay a restocking fee. So please keep all this in mind when purchasing a mattress from Rooms to Go. Do not let the sales rep tell you exchanging in not a problem. Be absolutely sure of the mattress you are getting unless you are ready to pay to exchange. I just think that my husband and I should have been told the exchange process from the beginning. Mostly we would have purchased somewhere else. The salesman wasn't the friendliest to begin with.

In past few months I been struggling with the rooms to go trundle bed that I both for my two boys. I was going to so much from the beginning. To start from warranty that I have been purchasing and the may phone calls and long waiting to assist. One thing I notice no one except one employee was capable to help me after a long process of going back and forward and to determined a way of finalizing my claim. Well my main complaint here is when te time
To deliver my replacement bed I took of from
Work and the the new bed came damaged, here comes again no bed, and start calling then to see
When can they delivery my new bed. Once again going back and forward over the phone and no one seems to know what was going to happen next, so I decided go to the store where I make my purchase and talk to the manager. Unfortunatly the was no manager that friday in kids department and a different manager from rooms to
Go finally try to help me. Second time delivery came and thai time bad came but they didn't have the order to take the old bed that I was changing so driver left and again I have to
Go back to the store and see after all and long process they call from the store and the bed gets finally delivery but the manager from rooms to
Go kids store in pines blv florida never call o get concern of my hall entire situación and two days I didn't work to
Try to solve this issue. The told me
The manager will
Contacted me
And
He
Never did to at least apologize. Very unprofessional and disappointed at this time after some
Many years been a loyal customer of rooms
To go and expending lot of money there, it is sad after all see how bad are they now and how
They don t care about good customers. Never ever i'll
Buy there again.

I bought an entire bedroom set and a diningroom table. My dresser keeps being delivered damaged and my dining table. This is the 3rd time now that I am needing a replacement. Customer service is no help when I call and they act like they dont care. I am having to wait a week at a time and take off work for this. Delivery times arent even correct. Now they want me to wait a week for an auditor to look at my table. I need my replacements asap and a manager to call me from internet sales immediately.

I for one am very disturbed about the products I have purchased, i.e. Leather Sectional. Within 45 days of the delivery one of the Arm Chair, (reclining) had to be replaced as the chair would not lock into place, in the upright position. After only a few times of reclining the same issue occurred, will not lock into place, and the Technician came back out to review and take pictures. After about 1 week or so I had to call Customer Service, where I was on hold for 15 mins before a Representative answered. I found out that the Tech stated the malfunction was a Manufacture default and a New Part will need to be ordered, while all the time my BRAND NEW SECTIONAL piece remains unlocked in the Reclined manner, very embarrassing for guests to see, and a nuisance to my family. The CC Representative told me when the new part comes in to call back and arrange a schedule for the Tech to come out again to repair, not good CS as I would think the part should come to the Service Center, and CS should call me.
I thought by me purchasing from RTG, instead of other LOCAL Furniture stores would be better, not only on the Quality, but in the CS after the Sale. I am somewhat illutioned by my expectations of RTG every time I make a payment. At this point I do not know when the parts will arrive, nor if they were even ordered. Sorry but I will NOT be giving RTG a 4-5 Star Rating...

Order # [protected]

I placed an order for two Cindy Crawford sofas on 02/23/19. I applied for the interest free financing the same day and was approved for approximately $8000.00. A delivery date of 03/06/19 was scheduled. I was informed that someone would be contacting me 24/48 hours ahead of delivery to give me a window for delivery time. I never heard from anyone so on 03/05/19 at about 1:00 pm I called customer service to get a time frame for delivery. I was informed that no delivery was taking place because I still had a balance as financing was never applied to the credit that I applied and was approved for. My husband and I are self employed and work extremely hard for what we have. We rescheduled work ahead of time to make sure someone was home on 03/06/19. Needless to say I was very upset because we missed out on work due to the incompetency of the staff in that store. I was told that I had to come back into the store with my credit card and sign to have the financing applied. I assumed that took place on my initial visit. When I arrived I asked to speak to a manager and was directed to one immediately. I do not remember her name. I explained the situation and asked to be compensated somehow and she informed me that all she could do was refund me delivery charges. So I canceled my order. It is very confusing and unfortunate when a big corporation does not allow their managers some leeway to make right an error on their part that caused a huge inconvenience. This was my very first experience with rooms to go.

The dining room set is falling apart.. The chairs are peeling and the table too. I'm very disappointed because i'm still paying
For this set.. I don't even have kids or pets in the house.. I've been a customer for almost 20 years I still have my first sofa seat that I bought back then..! This never happened before.. Hope to solved this as soon as possible from you soon.. After this purchase I bought a frigidaire professional refrigerator with you also and everything is fine.. Hope you could solve this for me as soon as possible because right now I don't have a dining room set..😩
Vilma burgos

Contacted customer service and a rep. came out to check the problems with the recliners. customer service called me with the outcome of his report. He stated that the recliners have over usage that is the problem. Seriously the motors are making noise and the foot rests are ripped underneath and the stuffing is coming out and when you recline the recliner the top material bunches up so you can't completely close the recliner. The tech took photos and the person that called me said that they can't really see the photos but they said the tech stated the motor making noise, so the person I talked to stated they would send someone else to check them, then she called back and said we don't have anyone else and she talked to her supervisor and she told her that they can't do anymore. They can't help me anymore. My husband and I are in our 60's and we work so how can that be said about the recliners I would think if I purchase a item I would hope it would last longer then 12 months. The items are junk. When I contacted the customer service they basically said that they cannot help me. This is really not acceptable. I am letting everyone I know about this my husband works for the City with alot of workers and I own a business in Ocala also. I will post where I can and I will tell everyone that I can. I will never purchase anything from Rooms to go ever. I have a couch that I purchased in 2005 and it still looks like new. I purchased two recliners from American Freights 7 years ago for 199.00 each and they still are in great shape I gave it to my son and wife. Amazing how then can last that long and half the money. I felt your customer service didn't even want to help. That really sucks if this is the way you do business.
Date of purchase: 03/16/2018
Order # [protected]
I would like these items picked up and my money refunded. I even have a credit card with credit limit 7500. i will never use
Rooms to go 2832 s.w. college road ocala, fl 34474 The number 800-340-4961, home service where the dept that contacted me and stated that they cannot do anything more for the problem with the recliners.

I went to the rivers avenue store on 1/19/2019 because I wanted to purchase the Bexley sectional and the recliner in red..it was advertised that if u purchase the set u get the recliner for 179.00 I applied with acceptance now and they wouldn't give me enough.i asked the associate if I came back Friday would the sale still be on..He told me more than once that I had til the end of the month to catch the sale..I returned today 1/22/2019 (4daysearly) and when I asked about it the new associates weren't aware of the sale they tried to force another set on me and that's not what I wanted..when the new associate walked me to acceptance now office I saw the salesman from before..he admitted to our conversation from Saturday but stated to the other associate that he didn't put it in the quote because he wasn't sure how. I feel like he misled me to get a sale and didn't think I was coming back to get the set..I left very upset ..I still need a couch but I won't spend money with a business I don't trust..your business will sell plenty of couches but I'm one unhappy customer without the set that I want and could afford to purchase had I not been misled.

Unfortunately, our delivery experience has been very unpleasant! We ordered two very lovely Gray Servers from the online store. Payment was accepted immediately and without delay. However, it appears once the money is received that's the end of "good" customer support. We ordered our two Servers on Jan 6, 2019 and picked them up from the warehouse as scheduled. We were not informed nor asked to inspect the product prior to receiving it at the warehouse. There was no area for this type of customer activity on site anyway. After bringing them home and opening them, one of them was damaged. The neither box had any visible clues that the product(s) was damaged on the inside. Once we noticed the damage to one of the Servers, we sent an email to customer support along with a photo of the damage. In addition, we called them to set up a new delivery. We waited another week to receive our product. It was damaged as well. UNACCEPTABLE for a company such as Rooms To Go. So, we had to reschedule another delivery which added another five days before we could receive our Server. Once again, and for the third time, IT WAS DAMAGED. And, this time was the worst damage of them all - UNBELIEVABLE! At this point, all my wife and I want is the product which we gladly paid for and which Rooms To Go is failing to deliver. What we expect is a damage free product for the money we paid in good faith. At this point, We cannot recommend this company's products and are one delivers short of NEVER purchasing another product from Rooms To Go. This is completely UNACCEPTABLE!