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3.9 968 Reviews

Rooms To Go Complaints Summary

701 Resolved
264 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Rooms To Go reviews & complaints 968

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5:48 am EDT
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Rooms To Go cindy crawford pine manor pine bed

I am still waiting to hear back from the manager of the Hoover, Al location about my 2nd delivery today, which didnt happen. Called the store left my name and number for the store manager to contact me since CSR says he wasn't in at the time I called, so needless to say i have still not heard back from the store manager whom I left word to call me.

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Update by Tamica Johnson
Jun 14, 2019 10:29 pm EDT

So its 9:26 at night...still waiting for Im hoping will be the 3rd and final delivery and setup. The bed I purchased in May is having to be changed out for another one. I hope I never have to get anything else from Rooms To Go. This ordeal has been so unbelieveable. If they think they are just gonna throw this together and leave...trust me it aint going to happen to me again. It's now 9:30 pm.

Update by Tamica Johnson
Jun 08, 2019 5:52 am EDT

No updates yet, and i mind you this was initially setup for 5/28/19

Update by Tamica Johnson
Jun 06, 2019 2:30 pm EDT

The 1st bed was delivered on 5/28/19. The setup was all wrong ned mounted improperly needless to say the slacks spit into. This issue is not resolved yet. The replacement was today 6/6/19 the new setup/delivery guys were very helpful and professional. The total bed needs to be replaced. Left word for Hoover store mgr to call me. I am tired.

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10:50 am EDT
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Rooms To Go metropolis sectional cushion seams splitting after 5 months

Bought Metropolis sectional in December and it was delivered in part before Christmas and second part first of January 2019. Bought nubby gray fabric as I thought it would wear better than microsuede fabric. The sofa was delivered end of December and first seam came open on back cushion 4 months later, then seat cushion seam opened end of 5th month after delivery. Request RTG replace one seat cushion and one back cushion on which seams are splitting open.

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10:17 pm EDT
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Rooms To Go power leather recliner

The chair was delivered on may 31, 2019...my husband sat in the chair on Saturday, on Monday, the power for the recline was not responding, the blue light shines, but the motor is not working, after calling the store, I was informed there is no return on any furniture. ! The warranty we purchased didn't have any record of the purchase, so we have a chair we can't return, they refuse to pick up the chair and refund us, so we have to wait for someone to come and repair, which could take a WHILE. VERY DISAPPOINTED. VERY UNSURE ABOUT THE QUALITY OF CHAIR. I WANT A FULL REFUND. OVER 1, 000.00 DOLLARS AND CANT RECLINE OUR NEW CHAIR. WARNING, DONT SHOP THERE. MANAGER OF PANAMA CITY BCH STORE HUNG UP ON ME, WHILE I WAS TELLING HIM THE PROBLEM!@@

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5:48 pm EDT
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Rooms To Go bookshelf daybed

I bought a bookshelves daybed around 20 of May. They delivered it and ask did I need them to put it together and I replied yes please. I get home the daybed has been put together but there sets the bookshelves in big box which is setting in middle of my doorway has not been put together. I call to customer service and told them about it. They said they would send someone out and a few days later they did they sent one man for a two man job. He said he would have to come back and that was 6 days ago. They never called so I called today and they were not very friendly and then tells me it will be 2 more weeks. So anyone buying furniture from rooms to go make sure your furniture is put together before leaving. And they were not left by themselves my 19 year grandson was home and they told him also they were not putting it together cause they didn't want to scratch it 😖Oh by the way they left all their mess for me to clean.

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11:55 am EDT
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Rooms To Go mattress

Salesperson Ben Evans at store 216 in Wesley Chapel falsely promised us our mattress would be able to be returned for a refund (minus $100 restocking fee) if we were unhappy. The mattress was horrible! I believe the mattress sold and delivered to us was not the same as the one in the showroom. I spoke to the store manager, Inga, as well as the salesperson Ben, who were both rude to me on the phone (constantly interrupted, hung up on me), and now I will be pursuing arbitration. Company acted in bad faith and a clear example of gross consumer negligence.

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9:59 am EDT
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Rooms To Go mattress set

I tried out a mattress in store and it was firm yet soft and they showed me a twin size version of the mattress this was wednesday may 29th, 2019 the mattress came yesterday june 1st, 2019.. I swear this isn't the mattress I tried out in the store.. I slept on it last night and I thought I was spending a night in jail.. My back hurt so bad I have a stiff neck the worst sleep i've ever had in my life.. Now I can't get in contact with anyone from rooms to go but this mattress has to go! I could've slept on the floor and got the same outcome from sleeping on this mattress.. Disappointed isn't the only word i'm looking for to describe my experience at rooms to go but I know for a fact I won't be going back.

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Nate V
, US
Jun 03, 2019 11:20 am EDT
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I had a similar experience buying from store #216. Also purchased a mattress on May 29th, 2019 and the salesperson Ben Evans promised a return no questions asked within two weeks if the mattress did not work out (minus a $100 restocking fee). This is in direct contrast to company policy, and is considered gross consumer negligence.

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Rooms To Go
Seffner, US
Jun 04, 2019 11:05 am EDT
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Replying to comment of Nate V

We're disappointed to hear you are not satisfied with your mattress. If you can provide a few more details, we would be happy to look into this further for you. Please email us at TellUs@RoomsToGo.com with your order info. We hope to hear from you soon!

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9:36 pm EDT
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Rooms To Go poor customer service and damaged furniture

I purchased furniture from RTG on May 17, 2019. Furniture was delivered today, May 31, 2019. All three pieces were damaged. I contacted the customer service department and was told it would take another two weeks to get replacement furniture. After speaking with a supervisor I was then told the sofa was on back order and wasn't given a replacement date. At this point I am furious because I have no furniture. I contacted the salesman and was basically told well there's really nothing they can do and I needed to deal with the customer care team. RTG has horrible customer service and the furniture is very poor quality

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9:18 am EDT
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Rooms To Go customer service in pensacola florida

Yesterday 5/30/19, I went to Rooms to Go for Kids store in Pensacola. After wandering around looking for help for minimally 30 minutes, I asked a lady was helping another customer if anyone else worked in the kids department. She was very nice and apologized saying that her co worker was out sick, and that she would get someone from the other side of he store to help me. Along comes a "gentleman" chewing on something (some sort of food) and asks his coworker (the one busy with another customer) why can't you do it? What are you doing? Whats wrong with you? Needless to say, I felt like it would have been painful for him to assist me. I told them I would be back later. Wrong! I will never be back.
I travelled from about 20 miles each way to come to Rooms To Go. I left angry and with a terrible of impression of this company. I will not be back. I can certainly find what I need elsewhere.

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10:03 am EDT
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Rooms To Go delivery

Delivery date 5/30/19 @ 2238 Valley Ave. Nashville, TN 37218

After calling back to Rooms to Go, I was informed that only (2) pieces of mattresses could be collected. I actually had (4) pieces.

The delivery guys took (4) pieces out of the house, but did not let me know that they couldn't take (4). (2) of the mattress, which is a box spring and the mattress was left intentionally at the end of the road. If they could not take it, I would have expected that (1) they let me know before removing it out of the house. (2) not leave it at the end of the street or driveway. I had to pull both pieces (by self) in an area where it would not be seen.

After setting up the bed, no explanation was given as to how to operate the remote bed or where the remote was located. There were to pieces of wood that were left under the bed in which I have no idea what it is for. It was more like a put up and lets go type of delivery. I was very disappointed in the delivery in that the in store process was good. I would not buy anything else from rooms-to-go if the delivery is done this way.

I understand that they are on a time frame, but I felt more could have been done to make this a pleasant experience.

Gwen Poindexter [protected]

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4:35 pm EDT
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Rooms To Go king size pillow top gel mattress

We purchased this bed last summer and until i got to the register to pay, I thought perhaps there was a return policy. There was not. At that point, I felt I needed to go through with the purchase confident that with the 'breaking in' period that our new mattress would soon feel as comfy as the model on the show room floor. That was also reiterated by the sales woman.
So now here we are nearly 10 months later and this mattress is one of the most disappointing purchase I think I have ever made. Not only is it uncomfortable after a very short time, I don't know if I've ever had a full night's sleep on it. When it was delivered, one delivery man brought in the box springs while I watched the other try to unload the mattress out of the truck by himself, A KING SIZE MATTRESS! He promptly dropped it but it still Looked ok when they brought it in, I wondered what damage may have been done internally.
Regardless, I wish Rooms 2 go had a return policy for their mattresses. It definitely was a 1200 waste of money for me. I wish at this point I could get my money back and start over.

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3:22 pm EDT
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Rooms To Go bed purchase order number 8541404

On 4/28/19 I went into Rooms to Go to look at a bed frame. I ended u buying it along with a floor sample king size tempur pedic mattress. The salesmen told me that I would have to pick it up that they could not deliver it. This being a sunday the store was due to close at 6pm so I went to the home depot, as the salesman suggested, to rent a truck. I was told it would be wrapped up and they would load it for me just needed to be back before 6 to get it. I get back to the store with literally 5 mins to spare and im told to pull the truck to the back and they would load it for me. I get to the back where there is no one waiting for me, I walk in and see the mattress is wrapped in a very thin cellophane, i see a salesman and ask for help, restrooms are there and knowing i have a long ride i go a head and go use the restroom. When i come out the mattress is no longer sitting there, so i walk out the back door where there are 2 young men attempting to load this mattress. one of them with a BROKEN arm. In there attempt to lift it, they end up just pushing the mattress in the this dirty rented truck and send me on my way since they were at this point closed. I finally get home, as we unload this mattress i see the cheap cellophane is all torn up and the entire side of the mattress is completely damaged. First thing the next day i call the store and im told that because this was a floor model that could not exchange it. But because it was their error they would replace the cover on it, I would need to go up there and pick it up. I go back to the store where they give me a stained cover (which i didn't see until i got home) but the damage is on the side of the mattress, the cover only comes off the top. Which the manager knew but apparently she didn't know the cover is not removable on the side. It wasn't even the same cover either. When taking the original one off to switch them I see there is also a HUGE stain like someone had spilled something all over this mattress. So i have spent almost $3000 on a stained, damaged product. This isn't to mention the frame was delivered, left half unassembled, drivers filled my trash bin with their trash, and when another team comes out to redeliver ( since that was the fastest way to get the bed correctly put together, the 2nd drivers see they put the frame together upside down. So a $4100 purchase I get completely screwed, and no one will help me! I have spoken to so many people via chat, customer service and the store, and it has been one failed thing after another. I was told by customer service they cant help the store has to, and by the store they cant help customer service has too. I just want to have them pick up their damaged mattress and return my money. I was also told I was getting a free mattress protector but see i was charged $299 for it. This has been the biggest nightmare purchase. Now my adjustable bases I bout years ago from rooms to go make a funny noise, and the 2nd delivery guys said it was because the frame was pushing into them since they were upside down. HELP! In speaking to the store for the 50th time today, im to the point of getting a lawyer. The customer service is non existent and frankly everyone has been 100% rude to me, when I did nothing wrong other then shopping at rooms to go. I was bought a mattress, rooms to go damaged it after my purchase and now im stuck with it. This is absolutely ridiculous.

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Rooms To Go sofia vergara

Unfortunate I have to contribute to the negative reviews. However, 3 of my 4 items came damaged. The delivery guy told me the item was damaged on the truck and still left a caved in nightstand. Not only unprofessional but idiotic. Had a horrible experience in person (today, same day as my delivery) as well with the outlet store with a rude cashier so I walked out without my box spring another associate helped me with. I presented the cashier with the ticket order and she was unpleasantly was not making eye contact and rudely told me that I can not have the item delivered because whoever wrote up the ticket did it wrong as they only deliver on items under $150. I am returning my bedroom suit and looking elsewhere.

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5:26 pm EDT
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Rooms To Go delivery service terrible

Went on Rooms To Go online ordered a whole bedroom set spoke to somebody on the phone confirming who I was telling me that they were going to call next Monday to get the delivery window for which they're going to deliver the set in.. the next Monday comes around no call no delivery on delivery date no call whatsoever. I have to call for the 6th time for them to say there is a hold on my account because they need to verify something they already verified . Now I've left two messages with the people that are supposed to verify my order nobody has called me back absolutely disturbing that it took this much for me to try to order something when they should be contacting me trying to get my money that I'm trying to give them will not be doing business with rooms to go ever again... i tried 6 times as a first time customer and i will no long try to spend my money somewhere they don'twant it
.. absolutely ridiculous

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10:38 am EDT
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Rooms To Go international mall, doral. miami fl

Horrible, never again.

- Broken Furniture // Built Unprofessionally.
- I called the day of delivery to return the item but they stated they could not return the money which I wasn't informed of prior to purchasing.
- Store credit only.
- People who made the delivery did not give me the order to sign, they made their own signature. (Felony)
- I had to purchase another item to not lose my money.
- I was once again charged for the delivery.
- I would have to miss a work day since they can't adjust to our hours.( Delivery)

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Rooms To Go mattress

Very disappointed with this store. We purchased a mattress from here and we were lead to believe that if we did not like it that would not be a problem. We tested in the store and it seemed ok. Once it was delivered we realized it was too firm. We called the store and the problems begin. First they tell us we have to sleep on this very uncomfortable bed for a month. A month comes and now that we want to exchange there are no more sales at that time so we had to pay more for a different mattress and to top it off we had to pay a restocking fee. So please keep all this in mind when purchasing a mattress from Rooms to Go. Do not let the sales rep tell you exchanging in not a problem. Be absolutely sure of the mattress you are getting unless you are ready to pay to exchange. I just think that my husband and I should have been told the exchange process from the beginning. Mostly we would have purchased somewhere else. The salesman wasn't the friendliest to begin with.

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Rooms To Go bad quality and service delivery.

In past few months I been struggling with the rooms to go trundle bed that I both for my two boys. I was going to so much from the beginning. To start from warranty that I have been purchasing and the may phone calls and long waiting to assist. One thing I notice no one except one employee was capable to help me after a long process of going back and forward and to determined a way of finalizing my claim. Well my main complaint here is when te time
To deliver my replacement bed I took of from
Work and the the new bed came damaged, here comes again no bed, and start calling then to see
When can they delivery my new bed. Once again going back and forward over the phone and no one seems to know what was going to happen next, so I decided go to the store where I make my purchase and talk to the manager. Unfortunatly the was no manager that friday in kids department and a different manager from rooms to
Go finally try to help me. Second time delivery came and thai time bad came but they didn't have the order to take the old bed that I was changing so driver left and again I have to
Go back to the store and see after all and long process they call from the store and the bed gets finally delivery but the manager from rooms to
Go kids store in pines blv florida never call o get concern of my hall entire situación and two days I didn't work to
Try to solve this issue. The told me
The manager will
Contacted me
And
He
Never did to at least apologize. Very unprofessional and disappointed at this time after some
Many years been a loyal customer of rooms
To go and expending lot of money there, it is sad after all see how bad are they now and how
They don t care about good customers. Never ever i'll
Buy there again.

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3:21 pm EDT
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Rooms To Go dining room table & dresser

I bought an entire bedroom set and a diningroom table. My dresser keeps being delivered damaged and my dining table. This is the 3rd time now that I am needing a replacement. Customer service is no help when I call and they act like they dont care. I am having to wait a week at a time and take off work for this. Delivery times arent even correct. Now they want me to wait a week for an auditor to look at my table. I need my replacements asap and a manager to call me from internet sales immediately.

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Rooms To Go 23262166i

I for one am very disturbed about the products I have purchased, i.e. Leather Sectional. Within 45 days of the delivery one of the Arm Chair, (reclining) had to be replaced as the chair would not lock into place, in the upright position. After only a few times of reclining the same issue occurred, will not lock into place, and the Technician came back out to review and take pictures. After about 1 week or so I had to call Customer Service, where I was on hold for 15 mins before a Representative answered. I found out that the Tech stated the malfunction was a Manufacture default and a New Part will need to be ordered, while all the time my BRAND NEW SECTIONAL piece remains unlocked in the Reclined manner, very embarrassing for guests to see, and a nuisance to my family. The CC Representative told me when the new part comes in to call back and arrange a schedule for the Tech to come out again to repair, not good CS as I would think the part should come to the Service Center, and CS should call me.
I thought by me purchasing from RTG, instead of other LOCAL Furniture stores would be better, not only on the Quality, but in the CS after the Sale. I am somewhat illutioned by my expectations of RTG every time I make a payment. At this point I do not know when the parts will arrive, nor if they were even ordered. Sorry but I will NOT be giving RTG a 4-5 Star Rating...

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Sheryl Stoffel
, US
Apr 25, 2019 4:37 pm EDT

I am having the same issue. Been 8 weeks now, they just called to tell me they have to cancel the appointment because they have no tech in the area that day. Will be two more weeks! They can not service what they sell. I have spent over $7000 with them. I will NEVER buy from them again!

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Rooms To Go
Seffner, US
Apr 26, 2019 10:47 am EDT
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We are disappointed to read your comments and hope it is not too late to resolve the issue you have referenced. Please reach out to us at TellUs@RoomsToGo.com with your order info and we’d be happy to help to the best of our ability.

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Rooms To Go customer service/financing/delivery

Order # [protected]

I placed an order for two Cindy Crawford sofas on 02/23/19. I applied for the interest free financing the same day and was approved for approximately $8000.00. A delivery date of 03/06/19 was scheduled. I was informed that someone would be contacting me 24/48 hours ahead of delivery to give me a window for delivery time. I never heard from anyone so on 03/05/19 at about 1:00 pm I called customer service to get a time frame for delivery. I was informed that no delivery was taking place because I still had a balance as financing was never applied to the credit that I applied and was approved for. My husband and I are self employed and work extremely hard for what we have. We rescheduled work ahead of time to make sure someone was home on 03/06/19. Needless to say I was very upset because we missed out on work due to the incompetency of the staff in that store. I was told that I had to come back into the store with my credit card and sign to have the financing applied. I assumed that took place on my initial visit. When I arrived I asked to speak to a manager and was directed to one immediately. I do not remember her name. I explained the situation and asked to be compensated somehow and she informed me that all she could do was refund me delivery charges. So I canceled my order. It is very confusing and unfortunate when a big corporation does not allow their managers some leeway to make right an error on their part that caused a huge inconvenience. This was my very first experience with rooms to go.

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Rooms To Go dining room set order 2313284

The dining room set is falling apart.. The chairs are peeling and the table too. I'm very disappointed because i'm still paying
For this set.. I don't even have kids or pets in the house.. I've been a customer for almost 20 years I still have my first sofa seat that I bought back then..! This never happened before.. Hope to solved this as soon as possible from you soon.. After this purchase I bought a frigidaire professional refrigerator with you also and everything is fine.. Hope you could solve this for me as soon as possible because right now I don't have a dining room set..😩
Vilma burgos

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Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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Use this comments board to leave complaints and reviews about Rooms To Go. Discuss the issues you have had with Rooms To Go and work with their customer service team to find a resolution.