Menu
Rooms To Go Customer Service Phone, Email, Contacts

Rooms To Go
reviews & complaints

www.roomstogo.com
www.roomstogo.com

Learn how the rating is calculated

3.9 968 Reviews

Rooms To Go Complaints Summary

701 Resolved
264 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Rooms To Go has claimed their business profile
Get notifications about new complaints and reviews of Rooms To Go. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Rooms To Go reviews & complaints 968

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Rooms To Go reviews & complaints

ComplaintsBoard
S
9:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go bait and switch

On Friday, July 22, 2011, we went to a few different stores to look for a new matress. Our last stop was Rooms to Go. The saleman, Jimmy, showed us around to different matresses and gave us the features and benefits of all. He showed us the Simmons St. Andrew king matress that had a special, buy the matress and get a 40 inch TV for $1800. We told him we did not know if the 40 inch would fit in our current bedroom furniture. He informed us that we would get a gift card to Best Buy, and if we needed to get a smaller one it was up to us. We could use the rest of the gift card for whatever else we wanted from Best Buy. We told him we would be back on Saturday if we decided to go with that matress. We returned on Saturday, and immediately went over to the bed to try it out again. The sign with the 40 inch tv was still there, and all was good. We found Jimmy, and told him we wanted to purchase the matress. He walks over to the bed, and proceeds to tell us that all matresses get the 32 inch! What? We asked to speak to a manager because this seemed a bit odd to us. The manager, Scott Penn, was extremely rude. Told us they had sold out of 40 inch tvs (who, best buy?), and we had a choice and did not have to buy our matress from RTG. When I explained what we had been told the day before, he said he did not care. He actually told us the giftcard was the same whether it was a 32 inch or 40 inch, which does not make any sense...he flat out lied. We were very professional and not being rude or loud (which we could have done), and he just walked away from us mid conversation without doing anything. Not even an apology for not providing what they advertised! Basically, we think it is a the old bait and switch tactic. This is not the first that I have heard of this happening at RTG. My sister apparently had a similar situation happen to her with her couch. Had I known, I would not have gone there! We will report this to our Attorney General as well as BBB as this is an illegal tactic (our attorney is already looking into some other items as well...since I have a picture of the promotion!). Yeah, I took a picture to remember the name of the bed etc, so yeah, I have proof. DO NOT PURCHASE FROM ROOMS TO GO!

Read full review of Rooms To Go and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
Washingtoncarbuyer
Vancouver, US
Jun 25, 2011 12:46 am EDT

I went to City Auto Wholesale's website and looked thru their inventory and found several appealing cars and suvs. Called 'Jake' at the number listed and filled out the credit ap over the phone so I could be pre-approved. The ap came back and Jake told me I was approved for a $12000 loan and interest rate under 10%. I also went into great detail on my current car, the amount owed, my current interest rate.. basically I thought we had everything ironed out over the phone. I drove to the car lot the next day and found the following:
1. Most of the cars I found on their website we NOT at the lot. I saw maybe 5 that I recognized, but most of the cars were really junky and overpriced (but that's a typical used car lot).
2. I found out 'Jake' doesn't technically work there.. he is a hired telemarketer, but he introduced himself as the finance manager of the company. Jake's job is to get you down there to buy a car! You will be told to ask for Jake, but you will deal with someone else.
3. Although I applied over the phone, was approved and told I would receive an interest rate below 10%, the sales guy I had to deal with made me fill out the entire application again, he had to send it to a few banks for approval.. so I totally wasted all my time I spent on the phone with 'Jake' and was not given any of the guarantees I thought I had. ($12000 loan, low interest rate, negative equity from my current car mostly absorbed etc..) OH, and Jake told me to bring $200 cash with me for a small down payment, but the sales guy wanted more like $4000.

Please don't waste your time here or the gas to drive out to this car lot. I would say this company is the same as any other used car lot.. They have just okay cars with high miles, hardcore salesmen and answer all your questions with more questions. The only difference is that they scam you over the phone FIRST.. OR, if you really want to check them out, just make the drive and do everything there with the actual salesman.. the part that upsets me the most is I was told a story first, then when I got there the story was different, and a few of the cars I wanted to see didn't exist!

ComplaintsBoard
T
3:27 pm EDT

Rooms To Go wanted to deliver at midnight

Rooms to go will lie about availablity of furniture and delevery times... Could not get delivery of furniture...

We cancelled our first order because it would take 12 weeks for delivery. The next order for a different set of children's beds we were given delivery day and a 4 hour window to wait and when passed time were told it would not be here until after 11:30pm and set up after midnight... After we told the local store to cancel order the home office called and said the delivery would be the next morning... Waited all day... Called several times and told different times for delivery... Then told our order had been put on truck last and it would be about same time as last night I had had more than enough... Office girl, tonya, would not put manager of store on the phone and was rude. I cancelled order and will never shop at rooms to go again. They lost this sale and our entire bedroom sale also.

Read full review of Rooms To Go and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Jul 05, 2011 1:58 pm EDT

I’m sorry to hear about the problems you had with your order and delivery. If you can email us your order details at tellus@roomstogo.com, we would be more than happy to look further into the situation.

ComplaintsBoard
G
5:53 pm EDT

Rooms To Go they have taken the money as quick as they could have

I have bought a wardrobe on 26/05/11. Today is 10/06/11 and I am still waiting. I have left many messages but have not had any reply from anybody. They have an answering services and all you can do is leave a message and wait. No updates or anything similar. They have taken the money as quick as they could have. My next step is a legal advice.

Read full review of Rooms To Go and 6 comments
Hide full review
6 comments
Add a comment
D
D
Dissatisfied, London
London, GB
Oct 29, 2012 4:30 am EDT

I confirm all the above. The answering service does not pass messages on and no replies from numerous emails concerning the sofa I' ordered. I will be taking this further as my money has been taken and no goods delivered, therefore fraudulent.

K
K
kateblue8
Runcorn, GB
Feb 28, 2012 9:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Shocking customer service! DO NOT USE. Horrible rude man called Chris will email you back if you threaten to go to the police, otherwise he will ignore all of your calls and emails - complete CON!

J
J
John74
Preston, GB
Feb 14, 2012 8:23 pm EST

I've had exactly the same problem. Company that answers is called Anserve and they are as bad as Rooms To Go. This is a fake site and does what everyone says i.e takes your money then runs. Never a return call or dispatch - truly a criminal enterprise. DO NOT USE UNDER ANY CIRCUMSTANCES.

D
D
dsuk
Reading, GB
Jan 31, 2012 1:17 pm EST

placed order 3/01/2012 - money taken from credit card the same day. E-mail to confirm order.
To date no further communication and no response to 4 telephone calls to their "customer service desk" - nothing more than a message forwarding service - and two e-mails threatening credit card dispute procedures. Have finally given up and passed to my credit card company. I WILL NEVER USE THIS SITE AGAIN!

B
B
Beautiful1972
Farnborough, GB
Jan 24, 2012 11:00 pm EST

Hi Shepic. Did you get your problem solved? I am having a simular problem! Nightmare! Please advice. Many Thanks

S
S
shepic
Merseyside, GB
Nov 25, 2011 10:53 pm EST

I purchased a dining table and six chairs, on31st of October.There delivery policy is to get it to you in 10-15 working days, it is now 25thNovember and still no sign of my purchase.I have rang their call centre 3 times to leave messages, to no avail, and emailed them twice with no reply I am now worried that I have been ripped off, and will be consulting legal advice within the next few days.

ComplaintsBoard
R
2:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rooms To Go delivery

On May 15, 2011, I came in to the to purchase a living room set, using the Rooms To Go credit card I was pre-approved for. Jill was nice enough to show me around and answer all me questions. She advised me that the set that I was getting had the table set on back order and will be available after the 1st of June 2011, but everything else can be shipped as soon as possible. She processed the card and advised me that I needed to pay for the taxes and the delivery fee separately from the based cost of the furniture. I was not prepared to pay for the tax and delivery charges, she said she is can hold the furniture for me using my credit with RTG and instructed me to come back as soon as I am ready to arrange the delivery for the furniture.
Two weeks pass (5/27/11) and I was ready to pay the taxes and delivery fee, I was told by the clerk at the finance office that I will be receiving my furniture in three delivery, with the sofa sleeper July 7th, 2011, but she assured me that this will not be the case, she will send an email to the buyer to request for an earlier release date. Now this is when the headache started, a week later I called back to follow up on the buyers response and was told by Christine that since we just had a holiday the buyers did not have time yet to response and that she will call me back the next day. The next day no call back, I called again and got Susan on the line and was advised that she has not received a response from the buyer and promised to call me back the next day. No call. On the third attempt I finally got a supervisor and she was able to move the date earlier on the 24th of June and promised to call back to report on her attempt to get the delivery date earlier. No call back.
Here is my point of passion, I do appreciate being misled by my sales clerk using terminology such as placing your furniture on hold, because I know for a fact that the computer would flag or notify her, such as what happen with the table, that the item is on back order. I have a feeling that the furniture was available at the time of order and was just sold to someone else, while waiting for me to set up a delivery date. The part that upsets me the most is that the customer service I received in attempting to receive my furniture, was poor, lack of understanding, and careless.

Read full review of Rooms To Go and 3 comments
Hide full review
3 comments
Add a comment
A
A
Andrea
,
Jul 23, 2008 2:00 pm EDT

I ordered my bedroom suite on Sunday 7/20. I was told it would be delivered on Tuesday, delivery came and dresser was damaged. I was told that "MAYBE" they could get back out on Saturday, this was unacceptable since I paid for "EXPRESS" delivery, and I was not going to wait several more days for my dresser, I have clothes sitting in laundry baskets. The customer service department was rude, neither customer service manger returned my phone call, nor did the store manager. When I was told by the Sales Rep who's actual sales strategy was promoting their "FAST DELIVERY" that the earliest would be "FRIDAY OF THIS WEEK OR WEDNESDAY OF NEXT WEEK" I told him that I wanted a refund for my delivery fee, he said that the manager would only give me $50. That is not acceptable; since they didn't deliver like they should have they should return the fee of $120 that they charged me, not just $50.

M
M
Michelle
,
Aug 01, 2008 10:09 am EDT

I Bought a bunk bed for my son in mid June of 2008. I was told that it woulf be back ordered until July 30th (no problem) I gave the sales person my change of phone number since they had an incorrect one, paid cash and was on my way to run errands. July 29, no call. So I called them, they had the wrong # and never even tried my cel phone. Bed would be delivered on the 30th between 12-4. 11:00 am they call and say the driver was in an accident and it would be between 4-10pm. 10 pm! are you kidding me? ok no problem. well when they called at 8:30 that night and said it wouldn't be until tomorrow I was not happy. I called very upset and demanded my delivery fee be refunded. no one could do anything for me. Finally got a manager at the store on the phone who agreed to refund the delivery charge, but only after I had the bed in my possesion. That's when the stories started to change, it wasn't an accident the truck broke down. Then it was becausethe driver never showed up for work. Well I agreed to the next day delivery and felt that those of use who were being put off should be the first stops that day. Well, 10am and no call. So I called and was told by the store manager that my time was between 12-4 and I was to be be the first delivery. 4:30, no call or bed. Called manager again. He said they would be calling me with in the hour, delivery driver had some problems. At this point I was so ticked off I couldn't see straight. I asked for my money back and I didn't want the bed at all. The manager agreed So I went dpown to the strore to get it in writing. That's when he told me the driver decied to do the delivery list backwards and that's how I ended up last. HUH? These guys don't work for you? You don't tell them which deliveries need to be first? especially since you have a disgruntled customer? I had taken two days off work unpaid for this crap. Who is in charge? I have now ordered the bed from a different company, (it has already been shipped, will call me to deliver at a time easy for me even if it has to be a weekend FREE SHIPPING ) I'll have to put the bed togehter myself now, but who cares, it's not like they have devlivery guys that can even find thier way out of a paper bag. I hate rooms to go and I have no idea whay anyone would buy from them. Half the time you don't get what you order (it took 4 devilery days and three months to get my dinning set right) and the damn "dispatch" people act like they are giving you thier first born child when you simply ask them to DO THIER JOBS!

C
C
Chad_RTG
Tampa, US
Jun 10, 2011 4:21 pm EDT

I’m sorry to hear about the problems you experienced with your new order, and not being contacted appropriately. However, I do see that our call center has been in contact with you with good news in regards to your request.

ComplaintsBoard
U
9:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go 3 sets of pillows and 2 chaisse lounges in 7 months

I purchased a sectional sofa with chaisse lounge. About 45 days after I got it the cushions on the chaisse lounge collapsed. I called Rooms To Go and they offered to replace the cushions and I accepted. About 2 months later the same thing happened. I called RTG again and this time told them I didn't want the sofa. They again offered to replace the cushions and gave no other options, so I accepted again. About 3 months later the SAME THING HAPPENED AGAIN! This time they offered to replace the entire chaisse lounge. I thought that this would work, so I accepted. That was in early April. It is now mid/late May and the cushions are AGAIN collapsed. I called RTG AGAIN and was told to go to the store and see what I could find. I went, and saw nothing...but why would I want something from there when this is the quality they are carrying! At this point the only thing I want is my money back and they can have the sofa back. I'm a 22 year student and I can't afford to just throw that money away! While at the store, the salesman, Eddie, told me to contact customer service and they might give me the refund since I've had such a problem... he had heard of it happening before with customers having this many problems. I contacted customer service and spoke with Amber who told me that I would have to speak with the store manager, Gregory, and he could authorize the refund. I then went BACK to the store to speak with the manager only to find out that there is no manager named Gregory... his name is Bobby. Bobby was quick to tell me that only customer service could authorize the refund. Lesson? DON'T BUY FURNITURE FROM ROOMS TO GO AND IF YOU DO DON'T BUY THE CINDY CRAWFORD LINE SINCE YOU CAN"T GET IN TOUCH WITH ANYONE FROM THERE!

Read full review of Rooms To Go and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
claudettec
, US
Nov 19, 2017 1:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm in total agreement with this individual. Ms. Crawford should be embarrassed and be held liable for endorsing such a TERRIBLE and POOR quality furnishing to POOR and unsuspecting customers through the RTG brand. I too experienced buying a leather loveseat and sofa from RTG only to have the leather peeling within six months. I reached out to RTG and a replacement was done of the sofa. I was glad and only have praises for them. My appreciation was short lived because at the end of the one year mark--fully paid up sofa and loveseat started to peel in several different places. The loveseat that was changed, was used, because the cushion is soft and worn and is now peeling on the arms rest.

My husband and I paid big money for this set therefore, we cannot just throw it out ad replace same.
I'm calling RTG to have them remove this crap from my home and refund my funds.

ComplaintsBoard
R
9:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go defected broke parts

I purchased a bunk bed for my son 26 Mar 11, the delivery truck just showed up. As they were unpacking each item I was scanning it for any defects; sure enough every single piece of the bunk bed was defected, scratched, the wood was fractured, and the steps were completely broken. Someone even QCed the item and put a green sticker on it to identify that it was defected and the factory still wrapped it up (not even in a box) and somehow it ended up at my house. Really...I'm paying $1800 for this bed to find out that every piece was defected, and you could see how they try to patch it up and even paint over the cracks. I found white putty that they tried to use on dings to fill it in. They try to do a patch up job on scratches. I guess Cindy Crawford is not doing very good quality control on her factory in Mexico for piece of crap like this! Unbelievable. I have had problems with stuff I purchased before but this is ridiculous. My son has been waiting patiently to get his bed and all he has is a HUGE disappointment. I will never purchase another product again from rooms to go as long as I live. I will I had a direct e-mail address to Mrs. Cindy...I would defiantly send her a nice letter thanking her for the quality furniture she claims she has.

Read full review of Rooms To Go
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
5:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go delivery problems

I am a recently divorced dad and a small business owner so consequintly there is usually no one at my home. The first delivery attempt was missed because even though I asked for a 30 minute call letting me know they were on the way, they called from the neighbohood. That is not enough time to close out what I am doing at the office and get home. The second attempt there was a little more lead time but they arrived prior to the window. I was in an appointment and could not leave to meet them early. I called the customer service number and said this is not working, I need to have a scheduled delivery. I was told there is no way to accomodate me. They told me to call the store. The store could not accomodate me plus the 'kids' manager was out and the other manager could not do anything. They have a 2, 000, 000 square foot facility just 10 miles away from my home and they are completely unable to tell me when they can meet me at the house. Now I guess I have another problem on my hands to cancel the order and get a full refund based on the 'Satisfaction Guarenteed' on their paperwork. Oh, and the kids will not have a bed tonight when they come stay with me.

Read full review of Rooms To Go and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Apr 11, 2011 2:14 pm EDT

I’m sorry to hear about the problems arranging for someone to be able to accept the delivery. If you would like to email us your order details at tellus@roomstogo.com, we would be more than happy to look further into your request.

ComplaintsBoard
N
5:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rooms To Go delivery - poor customer service

I purchased a bedroom set for my son on Saturday, 3/12/11 and it was to be delivered on Friday, 3/18/11. I was supposed to receive a call 48 hours in advance to tell me when delivery window would be. I never got a call so on Friday morning I called the customer service number to find out my delivery window; which was 4-8pm. I had a prior engagment so my husband stayed at home with the kids to be there for delivery. We had to be somewhere that evening but planned to have someone home between 4-8pm for the delivery. Needless to say, they didn't show up and they did call me at 7:30pm but didnt leave a voicemail since I was unable to answer. They didn't call the second contact number since no one answered the first contact number. He had to leave since they didn't show up, to feed the kids. They called me twice after that once at 8:30pm and 9:30pm and did leave messages those times to tell me they were in route and would arrive in 1.5 to 2 hours. They didn't show up to deliver and set-up a kids bedroom set until 11pm! Even if I was home we would have been sleeping.

So I call customer service the next day and they tell me I can't re-set my delivery until 48 business hours and to call back then. They also tell me that I "refused" delivery and to call the salesman if I want to cancel my order. When I call to cancel my order with him or to see if they will give me some sort of credit for the inconvienance. They tell me I can't give you a credit since usually we charge you an additional delivery fee since you refused the delivery but we aren't charging you. So I talk to the manager and what an a**, he tells me he can give me a $50 certificate but that's all he can do and that the window of delivery is a convienance to us but not set in stone. Their hours of delivery are 7am - 10pm but I guess he thinks eventhough that's the window of delivery, they could deliver 24 hours around the clock. What a waste of my time. Then I tried to cancel my order but now they want to charge me 20% restocking fee eventhough I never got the delivery. What a load of crap. I will never buy any furniture from them again! Oh and make sure you read the fine print in the pamplet they give you with your receipt. It basically states all their terrible customer service issues upfront. So I guess the customers shouldn't be surprised.

Read full review of Rooms To Go and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Mar 28, 2011 1:33 pm EDT

I understand your frustration, and apologize for the inconvenience that you experienced while trying to receive your purchase order. If you would like to email us your order details at tellus@roomstogo.com, we can then look further into your experience.

ComplaintsBoard
M
4:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go delivery service

Delivery service sucks! The delivery people are independent and set up delivery their way not yours. I was lied to by a delivery driver after they tried to deliver my furniture after hours even though it states on the invoice delivery by condo rules 8:00-4:00pm! They arrived at 3:45pm and needed 1-1/2 hours to place furniture and setup. They were turned away and after a call to the local store and corporate I was told that my delivery would be the first one the next day. I spoke to the driver in person! Needless to say I called to verify again the morning of delivery and was told they would be delivering 3:00pm! I cancelled my order after complaining to corporate about the driver's commitment to me the prior day and being told again by the store there is nothing they can do that the driver's make the schedules. I am cancelling my account and never will deal with "Rooms to Go" again! If you are leary, go with your gutt and that is do not purchase furniture from their stores.

Read full review of Rooms To Go and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Mar 21, 2011 1:18 pm EDT

I’m sorry to hear about the issues you experienced with the delivery to your home. The driver’s stops are actually routed geographically so that all customers can receive their delivery as scheduled. For time frame restrictions as such, our office does try their best in order to arrive prior to the needed time. Unfortunately there are at times situations beyond our control that prevent us from doing so.

However, this does not excuse the information that you were told in regards to the following day. If you wish to email us your order details at tellus@roomstogo.com, we can then look further into your inquiry.

ComplaintsBoard
M
6:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Rooms To Go has left an official reply on this complaint.

Rooms To Go cheap quality furniture and awful customer service

We went to the new rooms to go store at i-10 west at bunker hill (Houston texas) on sunday in jan 2011 and purchased a tv stand for $849.00 and paid for it that day.

We waited for over a week for it to be delivered and when it was it was delivered with one whole side damanged.

It looked liked it had been done in the warehouse and they tried to glue it back together, I cannot beleived they would have even let it go out the door that way.

They call and said they would be there that afternnon between 4 & 7 pm. We arrange to get off early. I received a ohine call at 9:30 am saying they were there, I had to have my brother go over and let them in and accept the deliverly.

Had they deliver it at the time they said they was I would have been there to refuse it. I call and after numberous phone calls and speaking to several people, I was told they could not pickup it up for 2 weeks. I informed them I was expecting movers in the morning and did not have room for a piece of garabge furniture, they still refuse to do anything until one week 2 days later when the came and picked it up.

When I questioned them about the refund to my debit card they said that would take up two two billing cycles. I today got the refund but now for the two deliver charges on furniture that was delivered damanged.

The people in the customer service department were unprofessional and very rude.

Four months early I had spend almost 7 grand in the baybrook mall, (Houston texas) store, *** will freeze over before I give that company any more business.

I am a interior designed. I have used this store often, but that wll not happen again. I will make sure to tell every one I speak to about how rooms to go operates.

Buyer beware!

Read full review of Rooms To Go and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
V
V
vicki Saleff
, US
Mar 16, 2016 9:58 am EDT

You are so right. I live in Corpus Christi Tx. ROOMS TO GO sells nothing but cheap quality furniture. Cindy Crawford needs to buy her Brand and use it herself. My cloth sectional of 3 months has already been replaced and the new one is just as bad. FEATHERS COMING OUT TERRIBLE ODOR AND RTG ACTS LIKE EVEN WITH EXTENDED WARRANTY THAT THEY ARE DOING YOU A FAVOR. HORRIBLE CUSTOMER SERVICE AND FURNITURE I WILL CONTINUE TO BUY MY FURNITURE AT MACYS WHERE THEY ARE JUST GREAT ON SERVICE AND STAND BEHIND THEIR PRODUCT. 3-17-16 VICKI SALEFF

ComplaintsBoard
R
5:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go delivery and customer service nightmare

Delivery window from 2-6. I was home the entire time. At 5pm cst, I still had no delivery. Tried to call customer service, and it was closed! Finally got a person in online support who couldn't connect me to anyone or tell me anything. He says this happens all the time. Finally at 6:30 pm, I got a call from dispatch who said the driver tried to deliver but couldn't get his truck in the neighborhood. He had my number, but she couldn't understand why he never called me (I'm guessing she knew this since she called me, but whatever... Her name was cary, but she refused to give me the driver's name). She also couldn't reschedule and told me I had to wait until the next day to reschedule. Called customer service the first thing the next morning. Spoke with a very indifferent rep who said that she didn't think there was anything she could do to get the meeting rescheduled for the same week (Delivery was supposed to be on a tuesday... ). Told me she'd call me back after basically telling me to calm down. She never called back. Called again 3 hours later, spoke with someone else who basically told me there was no way they could get back to me this week. Tried to cancel order, but was told I had to call another number. Called that number and finally canceled. No one cared. No one apologized. This is the most siloed organization with the most unempowered customer service reps. They truly need to enter the 21st century of customer service.

Read full review of Rooms To Go and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Feb 28, 2011 1:15 pm EST

I’m really sorry to hear about the problems you experienced during your scheduled delivery appointment. I can ensure you that this is not our normal process as the majority of our deliveries are completed on schedule. Should there be any issues as such the dispatch office is to contact the customer to inform them of such.

If you can email us your order details at tellus@roomstogo.com, we would love to look further into your concerns.

ComplaintsBoard
S
7:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go Poor customer service and delivery

We spent around $10K in November 2010 for 3 bedroom sets. The 3 sets were delivered in December 2010 with problems / damages / defects. The damages were noted and we were told someone would call us. After a day or two and no phone calls we made some calls and finally got someone that wanted to set up another appointment for someone to come out and inspect the damages that the delivery drivers reported. Rooms To Go sent someone out a week or so later and he made notes to have the King size bed, dresser w/mirror replaced, daughter's white dresser, and other daughter's black head board and foot board replaced. It took two more weeks to get a delivery date scheduled with a 4 hour window. On delivery date they finally showed up an hour later than the delivery time. The driver asked me to sign a waiver form relieving him from any damage they might do to my walls. I told him he was out of his mind if he thought I was going to sign that. When they took the furniture off the truck they didn't have all the parts to put the king size bed together and the dresser had indents in the wood in several places. They brought a white headboard and black footboard to replace my daughter's black queen size bed. I asked what was I supposed to do with two different colors when they both were supposed to be black. The white dresser was damaged right out of the box. I refused the entire shipment and called customer service first thing the next morning and was asked by them why didn't I keep the mirror for the king size dresser. I asked her what was I supposed to put it on being that the dresser was damaged. All the damages were called in during the delivery by the drivers and again by me the next morning. Afer fighting with customer service another delivery date was made for yesterday 5 Feb 2011 between 10 and 2. The drivers showed up 2 hours late with the same exact furniture I had refused weeks prior. Customer service was called and told us they would not schedule another delivery because we had a large order and already refused it twice. It wouldn't be refused if they made sure the order was correct in the first place. What does a person have to do to get what they paid for. They may have some great furniture but it seems like all the good stuff is on the show room floor. They don't have to worry about getting anymore of my hard earned $$$$$'s.

Read full review of Rooms To Go and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Feb 07, 2011 1:35 pm EST

I’m really sorry to hear about the problems you had during your delivery, and would like to look further into the matter. If possible, please email us your order details at tellus@roomstogo.com.

ComplaintsBoard
E
5:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rooms To Go Horrible furniture and customer service

Rooms to go is the absolute worst furniture store. I have called to set up our service request 3 times and told them exactly what time I was available and every time the automative message calls me to give me my 4 hour time frame its not when I said I would be there. The reps tell you that they cannot accomidate your schedule by asking for the tech to come any time after 1pm, so how are you suppposed to pay for your furniture if you cant work a job that pays you money? These people are horrible. We have spent over $6000 on furniture and we still need some other pieces... that I can promise will not be bought there. We've had our sectional for 4 months and it is broken in 3 places. The fabric on the matching glider is coming apart at the seams. I have never spent so much money on crap before in my entire life. I can't wait for the service tech to actually get there. After reviewing other compliants, I hear they don't do anything to fix the problems either and the company will not replace the broken items. I'm so very disgusted with rooms to go!

Read full review of Rooms To Go and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Feb 07, 2011 2:45 pm EST

I’m sorry to hear about the issues you are experiencing with the living room set. If you can email us your order details at tellus@roomstogo.com, we would be more than happy to look further into your concerns.

ComplaintsBoard
L
2:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go Customer satisfaction a joke

Purchased a sofa - loveseat - chair set from rooms to go delivered by the end of november 2010. Within a month the cushions were breaking down, so contacted them to review product. The frame is fine, but the substandard foam they use in their cushions causes my new sofa and loveseat to look years rather than a month old. First tech came out and verbally agreed that the cushions should not be in that condition after such a short period of time but when I checked on the status of my warranty case, tech had indicated frame was fine and nothing further should be done since it is normal wear and tear. I appealed and requested a second tech to come out, who made no promises. He also agreed with the first tech. I had to take my cushions to a real upholsterer to put in the proper density foam so that the cushions would wear better. I agree that cushions should break down a bit over time, but this was over the course of one month. Rooms to go will not take back the furniture either. This is a shoddy company with shoddy business practices and I had to learn my lesson the hard financial way. It is not high end furniture anyway, so my expectations on not on par with ethan allen quality, but you would think the stuff would wear better, at least for a year. I will never buy furniture from them again and urge all to do the avoid them. It is landfill furniture, nothing more. Way to go, rooms to go. You have yet another unsatisfied customer to feather your cap. Does cindy crawford know she lends her name to such crappy furniture?

Order# 7824797

Read full review of Rooms To Go
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
6:20 pm EST

Rooms To Go Salesman lied

We bought a living room set from the Fort Worth store. The lamp that went with the set was not in stock at the time of the purchase. We bought the set in October of 2010 and the salesman told us the

lamp would be sent to our home by no later than Dec. 8th. Not only did we not get the lamp on time. We were called on January 8th and told the lamp was at the Dallas warehouse and we should pick it up there. When we tried to tell the lady at the warehouse it was supposed to be shipped to us, she got very rude. When we called the store in Fort Worth that sold us the furniture, they were not only rude, but refused to help us in any way. To have the lamp delivered would cost us a third of what it is actually worth. Our only option is to drive over 100 miles to pick up the lamp or to have the cost of the lamp refunded for store purchase. No way! Never again! Rooms To Go will lie to you make a sell and if you ever need assistance, forget it! They are some of the rudest people I have ever come in contact with! Please find another store to buy from! If not, I promise you will regret it.

Read full review of Rooms To Go
Hide full review
ComplaintsBoard
J
2:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rooms To Go Dangerous product

I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. She had to get a tetanus shot for her cuts.The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage". Very unprofessional behavior especially after spending thousands of dollars on the product.

Read full review of Rooms To Go and 4 comments
Hide full review
4 comments
Add a comment
J
J
Jgates
, US
Feb 01, 2011 4:02 pm EST

I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage".

I
I
Identity Solver
North Benton, US
Jan 24, 2011 6:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yeah, sorry guy. This is your own damn fault.

C
C
Chad_RTG
Tampa, US
Jan 24, 2011 6:20 pm EST

I’m sorry to hear about the problems that you are having with the reclining sofa, of the injury experienced. However, it is very important to use the furniture as it is designed. This includes closing the footrests before getting off of the sofa.

T
T
tiredofcomplaints
Tampa, US
Jan 22, 2011 3:38 pm EST

It was IMPROPER USAGE! Had the cut happened while the recliner was being used properly I could see and would agree to your complaint but if you pointed a gun at yourself and shot your self would you then sue the maker of the gun because of YOUR OWN NEGLIGENCE? So many people place complaints and trash companies for injuries or because they feel they got ripped off costing consumers more and more money every day! The worst part about it is you know you had to have looked back and said to yourself ROOMS TO GO CANNOT BE HELD RESPONSIBLE FOR OUR NEGLIGENCE. Yet here you are trashing a company for something YOU DID! Why cant people just accept responsibility for their own actions and leave it at that! READ BEFORE YOU SIGN, IF YOU DONT UNDERSTAND ASK AND USE THINGS PROPERLY! REALLY PEOPLE ITS NOT THAT HARD!

ComplaintsBoard
A
6:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rooms To Go Horrible customer service (warranty on repairs)

I purchased a sofa that costs me $1600 from Rooms to go, the in-store service was typical but all trouble started after I purchased an extended warrenty from them & had my sofa delivered. Upon delivery my sofa was delivered with a broken leg, they asked if they could just fix it instead of bringing a whole new piece, beings I had waited forever to receive my delivery & it was such an inconvinence in the first place I decided to go with the option to fix it. As time went on I had to have it fixed 3 more times, (along with several other peices that were never resolved either) now after they couldnt fix it they are suppossed to replace it due to my warrenty, well it never got replaced, I called several times to have different techs come out, half the time they were too lazy to the job, or they lied about things, I even had one guy I waited for all saturday to come & he never showed, when I called to find out what was going on, cust service told me his report said I wasnt home, this last event they agreed to send someone out for a "courtesy" in home repair even thou my warrenty is expired now (how convinent) because all the damages were reported under the warrentty they just never did their job, when the guy came he said it was unrepairable & they would replace my sofa, so he didnt even try to fix it, when I got the follow up call they told me they never agreed for him to come out on those terms, only for my stain issues which are still under warrenty (that wasnt resolved either) they also told me his report read completely different from what he told me *LIES* so I asked to speak to management & the lady told me she was management, I've never known the management to answer the cust service lines when u call *MORE LIES* The conclusion I came up with is that rooms to go hires cheap laborers who dont want to work, dont know how to do their job, & will lie on their reports to benefit rooms to go so they dont have to follow thru with a warrenty repair, the on phone cust. service operaters are just plain rude & are NOT there to help the consumer, I could go on & on about the terrible service, or the service I DIDNT receive! They DO NOT & WILL NOT honor the warrenty they will just lie, scam, & give you the run around until your warrenty is up! Then basically say screw you in so many words, Whenever I tried to speak to a manager on cust service line they kept me on hold for 30 min to an hour then came back to say they were busy & would call me back which NEVER happened or they would simply hang up in my face when they seen I wasnt going to hang up! This is the absolute worst company/cust service I have ever dealt with in my 30 yrs of exsistence, BUYER BEWARE, THESE ARE SCAM ARTISTS, YOU WILL NOT BE A VALUED CUSTOMER, I CANT SEE THEM STAYING IN BUSINESS IN THE FUTURE! DO NOT PURCHASE HERE UNLESS YOU ENJOY GETTING COMPLETELY RIPPED OFF! Please repost to avoid other consumers spending their hard earned money & getting completely ripped off I now have a $1600 sofa not even 2 years old that looks like a piece of broken up crapt! Im highly pissed off, this post is the only resolution I get in this situation!

Read full review of Rooms To Go and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Jan 07, 2011 3:20 pm EST

I’m very sorry to hear about the problems that you experienced with the living room pieces. Rooms To Go is proud of our integrity, and are very interested in looking over your account as your impression of our company is very concerning to us. Please email us at tellus@roomstogo.com with your order details.

I can ensure you that this is not the process of how Rooms To Go operates, and we look forward to hearing back from you soon.

ComplaintsBoard
K
11:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go Horrible delivery service

I ordered a sofa and loveseat from rooms to go. The time frame of delivery was between 2pm-6pm. I waited home all day in case they came early. Yeah right! At 6:40, I finally received the first call stating that the delivery would be made between 7 & 8 pm. (So much for 2-6pm, & I missed a 7pm appointment that I had scheduled). At 9pm, I had given up. I was told earlier that deliveries are never made after 9pm cst. I put my two young boys to bed, and I also fell asleep. At 9:45 pm, almost 10 o'clock at night, my doorbell rings. My whole house was woken up, and they were actually delivering my furniture at 10 pm! The delivery guys said they had 18 deliveries in all, over 80 items, in 3 cities... All for two men in one day! Furthermore, they still had 2 more deliveries to make after mine! The supervisors at rooms to go acted concerned on the phone, but never bothered to return my call or my delivery fee as promised. I was told I could receive 25 dollars off! What an insult! I will never again order anything from rooms to go!

Read full review of Rooms To Go and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chad_RTG
Tampa, US
Jan 04, 2011 2:43 pm EST

I’m sorry to hear about any inconvenience that the late delivery may have caused. We would like to look further into your concerns, and to do so, we ask that you please email us your order details at tellus@roomstogo.com.

ComplaintsBoard
B
9:01 pm EST

Rooms To Go Horrible experience

We went into the store on 11/27/10 in search of a new bedroom. We actually love our current bed but not the rest of the room. Most of the current furniture that we have was purchased new in 1989. The bed was added a couple of years ago from a different set. It is dated, but solid. Unfortunately, it is not uniform (pieces didn't come from a set and therefore don't go together; different woods, finishes, etc). Thinking we might keep our existing bed, we were very indecisive about what we were looking for, etc. The salesman that helped us was patient and understanding. He did not pressure us into anything. We actually asked him at one point to give us time to look and talk among ourselves and we would find him when we had made up our minds (neither of us like high pressure sales people). He respected our wishes and left us alone. He did not even come backto check on us. I have nothing but good things to say about him.

After awhile, made up our minds and found our salesman. We piecemealed a bedroom together, everything except the bed. We did not select a 'package' deal on the entire room. We ordered a dresser/mirror, two night stands, a chest, and media center. Again, everything EXCEPT the bed. I had a nagging feeling about the quality of the furniture that we had picked out. Call me weird, but I often mentally judge the quality of furniture by how the drawers slide on the rails. Our current bedroom furniture is North Carolina built and solid as a tank. It has lasted 20+ years and will last at least another 20 more. The RTG furniture that we selected was rough and uneven on the tracks. The drawers looked and felt like they were built from 1/8" pressboard. It just felt CHEAP. Yet, our desire to have something new over rode that naggin feeling.

In the process, we found a new living room to boot. However, we didn't like the tables and lamps that came as part of the room.

We left the store with a partial order entered into the system but made it clear that we needed to finalize our plans on the tables and lamps. The total at that point (sans taxes, delivery, etc) was over $6000+.

Our credit card for the 'deposit' (to the tune of $550) was run that night. I did not know until later that it was 'run' (as in charged). I thought that would all go through once the order was completed.

We returned to the store a week later to complete the order. We had our 4 year old with us since we thought it would only take a few minutes (less than 30) to make some changes to the existing order. We had decided on different tables, etc to go with the living room furniture package. The tables that we selected were more expensive than what was included in the set so this was of course 'allowed'. Additionally, we had changed our minds on the bedroom furniture, deciding to get rid of our existing bed (selling on Craigslist, etc with the hopes to offset the additional money being spent at RTG) and going with an entire bedroom PACKAGE including the bed, but from a different set than we had originally choosen from.

At the time we went in (and still a current offer at the time of this writing), RTG is offering TV packages (which are actually gift cards to a different retailer to be used towards the purchase of a TV (or anything else)) that become valid 5 days after you take receipt of your furniture from RTG. We also need to replace our refrigerator so we were going to use this towards the purchase of a new refrigerator). The 'living room' we initially selected qualified for this promotion, so we had already been issued a card (not valid yet - but we had physical possession of the card). The new bedroom package that we moved to on our return visit also qualified (and offset the cost of the extra furniture). Because the gift card from the living room package had already been issued at the time of our initial visit, RTG was ADAMANT about updating the current order rather than deleting it and starting fresh with a new order.

At some point, the manager came over and pretty much booted our salesman who had patiently worked with us for about 4 hours during both the visits and took over the order update entry. The store manager treated our salesman in a very verbally demeaning way, which was quite embaraasing for both of us. There was problems deleting pieces, adding packages, changing this piece for that piece. At one point, the system started asking for the entry person (who at this point was the store manager) to swipe an HHGregg card, which had no relavancy to this order and which no one could figure out why it was asking for the HHGregg card or how to get around it.

3 HOURS later, I left the store again. My wife had already left with the 4 yr old to get food and a change of atmosphere. If you don't take the 'package' room as is, expect MAJOR hassels making adds/changes/deletions. If you have a order entered that has to be updated, expect even more MAJOR hassels. Their system doesn't seem to like doing anything 'outside the "box"' (meaning their pre-packaged sets). I thought the order had pretty much been completed at that point, and I left the store with a second invoice including an updated (increased) final price. The manager told me they would resolve the issue and complete the order later. I just thought this was a technicality. Basically, I left with the understanding that the paperwork that I had in my hand, which I had to sign 3 different times for, was FINAL and there was just a technical issue preventing the order from being submitted.

We had picked different tables (at a higher price than the ones in the set) and therefore the total went up as expected. I left the store with an updated invoice of about $6600 (again, sans taxes, delivery, etc). The difference in the invoices was about what we expected doing rough mental math.

I got a call the following week from the delivery schedule confirming our delivery date of 12/17.

On Monday, 12/13, I received a call from the sales person telling me that I had a balance due of almost another $700 dollars over the updated invoice that needed to be taken care of ASAP, otherwise, there would be no delivery as expected in four days.

I called the store but of course both the sales person as well as the manager who tried to update the order were both off. The manager that I did speak with did not know any of the details other than they needed me to take care of the 'balance owed'.

I went into the store today, 12/14. Our salesman was off but the original manager who updated (or tried to update) the order explained that they had used an incorrect SKU number from a different state, which is why the order was not taking in the system. They re-entered the order on Sat 12/4 after my 2nd visit and had a new total (not what I left the store with on 12/3) and I needed to pay the difference. After a fairly heated exchanged, with several uses of words and phrases like "unprofessional", "pitful customer service", etc. on my behalf, nothing changed. There was obviously no wiggle room. He made no apologies. He offered no concessions. To make matters worse, he has HORRIBLE interpersonal skills and could only pass blame onto the original salesman (even though he was the one who booted the salesman from the computer terminal and entered the updates himself) and make statements like "I'm trying to tell you" and "I'll be glad to deliver what is on the original order on Friday, but it is not what is on THIS (pointing to the new invoice with the $700 price increase).

I could tell my ONLY options were to cough up the difference or cancel the entire order. I chose the latter.

My wife was expecting new furniture for Christmas. It is NOT happening now.

I feel bad that our original salesman will not earn a commission that I think he earned and still deserves.

My charge card was run two weeks ago for a deposit to a non-finalized order which has since changed.

I had more credit 'extended' (which I will NOT use) with Rooms to Go which will make it difficult to go to a REAL furniture store and try and match what we had picked out.

But, personally it was the right decision to make. I feel like I have been victim of bait and switch and then deceptive selling or just pure gross incompetence (one or the other), all the while still worried that I was about to be in debt for well over $7000 (again, not including taxes and delivery, and NOT including the $550 deposit already charged over two weeks earlier after our first visit on 11/27) for furniture that my gut instinct told me was CHEAP and will NOT LAST. We would probably still be making payments on it long after it had fallen apart, broken etc. After reading the other reviews here, I think my gut instinct was right as usual.

Follow your instincts. I wish I had been smart enough to follow my own advice. Fortunately, bad, no, HORRIBLE business practices and customer service saved me from a very expensive mistake.

Read full review of Rooms To Go
Hide full review
ComplaintsBoard
L
11:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Rooms To Go Bad delivery, customer service, very unprofessional

Where do I start? Well, I ordered a seven piece living room set from rooms to go and my delivery date was Wednesday Dec. 15, 2011. They called and said they woyld be at my home between the hrs of 7am to 11 am. They came at 8:30 am which was perfectly okay. I ordered a sofa, loveseat, two end tables and two lamps. Well, they charge a 99 dollar delivery and set up fee so they were suppose to set up my cofee table and two endtables. That didn't happen! The represetative who set up the delivery called back to check with us for quality assurance asked me if everything was okay? I said no my tables were left unassembled and in boxes. She saud they were suppose to set those up. She then called them and they said they were in route to clarksville, tn which is an hr away from nashville. So she calls me back and said they would be back at 3pm to finish the job. At this point my mom and I are mad. So we wait till 3 still no rooms to go. We wait till 5 still no rooms to go. So we call back and the place is now closed. So my mom and I are convinced they are not coming back mind you my tables are still in boxes.So 7:50 pm rolls a round and it's a guy supposedly representing roomg to go. He came in his personal vehicle! I live alone I wasn't about to let some guy in my house that I don't know! I wanted a refund because this service was ridiculous. So I had to assemble the tables myself two days later! I want a refund but, I called them and they said that it's nothing they can do.

Read full review of Rooms To Go and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
O
O
obrienjackieo
Hoover, US
Mar 07, 2012 3:16 pm EST

ROOMS TO GO IS THE WORST EXPERIENCE EVER! I would rather go to Pottery Barn and pay double the price, but at least they will do what they say!
I was extremely patient for 1 hour while my salesman tried to help three different people - I should have been in and out in 20 minutes because I already knew what I wanted...
After an hour we finally had the deal done it was to be delivered today
3.7.2012 (I watched him click the button for today) - It's on my receipt that I signed... so I called customer service this morning to find out which 4 hour window I was in for delivery...only to get the person on the other end to say, we see your order but there is no delivery date set! WHAT? Is it just going to sit there in your warehouse forever, until I call and say I didn't get it? Now the first available ship time is over a week from now...So guess who gets to explain to her three year old that his bunk beds will not be here today (after I have pumped it up so much- he was so excited this morning it was all he could talk about) crush his little heart...not rooms to go, MOM! I don't care if someone from the store or the warehouse has to load it up on their personal truck and drive it from Atlanta to Birmingham but YOU NEED TO MAKE IT RIGHT! I knew I should have gone somewhere else! PLEASE DON'T MAKE THE SAME MISTAKE I DID - Go to another store, deals are everywhere, and find someone who will actually do what they promise - You just lost a brand advocate RTG!

K
K
KOtisRTG
, US
Dec 23, 2010 7:59 pm EST

Lottab2004 - the occasional tables you purchase at Rooms To Go are customer assembly. Our drivers are asked to set them up as a courtesy if they have the time to complete that with completing their route that day. Your sales receipt should even state customer assembly required.
If we do send a representative out to set up the tables after the delivery occurs - it is not uncommon for them to drive a smaller vehicle as their truck is not necessary and with the cost of fuel - it is more economical to drive a vehicle with better gas mileage. I am sorry that you were not comfortable with this.
The delivery charge you pay does not include set up of the tables, therefore, a refund of the charges is not available in this situation. If you would like us to look into this further or provide more specific information, please email us your purchase information to tellus@roomstogo.com.

Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Rooms To Go customer service

Website

www.roomstogo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Rooms To Go?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rooms To Go Customer Service. Initial Rooms To Go complaints should be directed to their team directly. You can find contact details for Rooms To Go above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Rooms To Go. Discuss the issues you have had with Rooms To Go and work with their customer service team to find a resolution.