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Arizona RoomStore.

Arizona RoomStore. review: Delayed Delivery Scam 1

S
Author of the review
6:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Went to the roomstore because I saw a specific sofa in a specific color I wanted. Told the salesman I wasn't ready for delivery due to having to find a home for my other sofa. He told me they had want is called a delayed deliver, it's for 90 days and you can pay on it just like a layaway. I told him that would be fine. I put 200.00 down on it at the time. I received a phone call from the store saying this is a courtesy call reminding me I have a payment due on my sofa. I said okay, went in to make payment salesperson comes out tells me it is no longer in stock; did I want to select something else. I said no, this is the sofa I wanted. Asked for refund and he got the manager who told me that there is a 20% fee. I said for what, I didn't voluntarily cancel this agreement you did. You said it was no longer being carried. After about five minutes of me ranting about having to pay a 20% fee the manager returns and says they will refund me the full amount but I will have to wait for the check to be mailed from corporate. REALLY! I put it on my debit card and now I have to wait for a check from Corporate office. Be aware that if you do the delayed delivery/layaway you are not guarenteed to have the merchandise when you go to get it. And they will try and push you to select something else so they can keep your money. I will never buy anything from this store ever.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Mrs. Boiyd
, US
Mar 15, 2011 10:07 pm EDT

I CONTRACTED WITH ROOM STORE TO PURCHASE A COUCH IN FEB FOR FEB 23, 2011 DELIVERY. AS OF TODAY THEY HAVE NOT DELIVERED MY COUCH AND KEPT OVER $150 IN FEES. STILL NO COUCH AND NO EXPLANATION.

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