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1.2 155 Reviews

Roku Complaints Summary

7 Resolved
138 Unresolved
Our verdict: If considering services from Roku with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Roku reviews & complaints 155

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J
1:23 am EDT

Roku Ultra issues

I have problem with Roku customer service. My Roku Ultra doesn't work properly: video and audio didn't sync together correctly so I sent a message to Roku customer service to initiate a return for replacement. I received the below message from Roku customer service. Next day. I again sent them all the required information they say they need to know. But next 3 days, I still did not receive the RMA (Returned Merchandise Authorization) number or any instructions to return my Roku Ultra. I sent Roku customer service another messages but this time I receive no response. My Roku Ultra's still in warranty period.

Hello Jim Wong,
We've added an update to your support request # (3690301). To add additional comments, reply to this email.
Sincerely,
Roku Customer Support

CS/CH-Lekshmi Priya, Aug 25, 2020, 7:04 PM PDT:
Hi Jim,

Thank you for contacting Roku. Your Roku device is in warranty, we will honor your replacement request. Please respond to this message completing / confirming the below details to initiate a replacement:

1. Shipping address
2. Phone Number:
3. ESN: YJ00EU595825
4. Model: 4670x

Replacement instructions:

You will need to ship the original unit back to our warehouse. Upon receipt of your returned device, we will process shipping for a replacement device to you within 1 business day. Depending on the distance between you and our warehouse, you should expect transit to be between 3-5 business days. Another email will be sent out with the replacement instructions once it is processed. Thank you!

Regards,
Roku Customer Support

Please review support article here for any other questions about your replacement request.

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J
5:16 pm EDT

Roku Not carrying hbo max or peacock

When I purchased three Roku devices (and recommended many, many more) I expected to be able to access streaming services. Roku has become a Gatekeeper, not carrying HBO Max or Peacock. If one can't access streaming services, a streaming device is basically useless, Roku is treating its customers like pawns or products. I am beyond furious. I expected much better after being a loyal customer and evangelist for years.

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Sharon Lance
Centennial, US
Jun 04, 2021 11:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here, roku is censuring and thinks they are god! I will be screaming at the top of my lungs on how communist china roku is! I will be boycotting roku and screaming loudly for people to run away from anything from roku! roku is censoring conservative's!

ComplaintsBoard
S
9:28 pm EDT

Roku I was charged $19.98 for no reason. I did not ask or want this and they refuse to take it off when my bank account shows they took it from me

They told me they have no record of this but they took it from my account. I have asked for a refund and NO one will give me one. I have told them I want nothing more and NO more charges that I will not authorize anything more for them to collect form me EVER. I only had my TV for abojut 9 days when this charge came up. Worst of the worst in businesses. DO NOT EVER order anything FROM them or buy any products of theirs:
My screen name is memacarter, here is the copy from my credit union which it was taken from: The Roku Channel [protected] DE Date 05/22/20 1 [protected] 0 4899

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M
10:28 am EDT

Roku Subscription to CBS all access

[Roku support: ticket updated] Re:3536490 - Questions about my account or billing
Inbox
x
Roku support

12:02 AM (9 hours ago)

to me
##- Please type your reply above this line -##

Roku

Hello Michael Horvath,

We've added an update to your support request #(3536490). To add additional comments, reply to this email.

Sincerely,

Roku Customer Support

Richard C., May 16, 2020, 9:02:38 PM PDT:
Hello Michael,

Thank you for contacting Roku. I understand from your message that you are reporting a recent charge on your Roku account as the subscription was already cancelled and are requesting a refund. We can certainly provide context and information on this charge. For your reference, here are the details for the subscription(s).

Purchase details

Channel Name: All Access 1 Month Free Trial
Free trial start date: 04/09/20
Free trial end date;5/9/2020
First charge date:05/09/20
Last charge date:05/09/20
Status of subscription: ACTIVE

Note that all content purchases and subscriptions are prepaid, final and non-refundable unless otherwise stated in the content and service provider's credit and refund policy.

Why was I billed?
Purchases and subscriptions are created by accessing a channel on the Roku device and completing the order procedure. The payment method on file is then charged for the item and amount described above in the purchase details. This subscription was not cancelled during the free trial or period or before the next renewal date which resulted in the subscription continuing to be charged.

What can I do to prevent accidental purchases?

To avoid unrecognized charges in the future, set up a PIN that needs to be entered for every purchase. Safeguard the PIN and only share with individuals you wish to allow to make purchases.
An email is sent to the email address associated with the Roku account when a free trial is started or when a purchase has occurred. Keep an eye on emails you receive from Roku so you can be aware of transactions that have occurred.
Note: An email is not sent for recurring charges.
View your Roku purchase history and mange your subscriptions through your Roku account at my.roku.com.

In accordance with our refund policy we will not be able to issue a refund and we do advise that you cancel the subscription to prevent any further charges. Once cancelled you will have access to the channels content until the next renewal date.

Below are support articles that provide more information in case you need help with the suggestions above.

Support article: How do I create or update the PIN (Personal Identification Number) for my Roku account?
https://support.roku.com/article/115015575047
Support article: How do I view my purchase history?
https://support.roku.com/article/115015759628
Support article: How do I manage or cancel a Roku-billed subscription?
https://support.roku.com/article/208756478

I hope I have addressed your question appropriately, but reply to this message if the above did not fix your issue, and we will gladly follow up.

Regards,
Roku Customer Support

Michael Horvath, May 15, 2020, 4:32:38 PM PDT:

Message: I cancelled cbs subscription prior to the end of the 30 day trial. I do not have the service but I do have a charge on my bill through Roku. You do not answer I have CBS on the phone and they say they have no control over how Roku is ripping me off. And Roku makes it very hard to contact them over the customers being ripped off.
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Shop now | Support | Privacy policy
©2017 Roku Inc. All rights reserved. ROKU, the ROKU Logo, the ROKU fabric tag, ROKU TV, and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku Inc. All other trademarks and logos herein are the property of their respective owner.

[Q5G5D2-PD2E]

Roku support

Richard C., May 16, 2020, 9:02:38 PM PDT:
re: Official Roku response support request #(3536490)

I would advise you to show your response to your supervisor. He might rather head off the future public black eye your email will very likely cause.
I've got time and money maybe this needs to be a lawsuit.

So you argue with me when I say I turned the subscription off rather then say you understand I don't want it and I did turn it off. You argue with me and when I say it is not active on my end when I go to check premium channels about CBS it says add channel. So it is not active. Why are you doing this? Don't argue with me fix it. Are you that greedy that you want to force me to pay for something I have just told you in writing that I do not want? I can do a charge back against the payment if I have to and I can make this response you gave me public to show that you argue to force me to pay for something I don't want and don't have. Why because you want to be a big shot Roku spokesman and argue and try to force a customer to pay? What is wrong with you? I will run an ad in the paper showing my email and your response if you insist this ridiculous response to my trouble trying to cancel a ROKU product and I bet your management will be very very unhappy with your miserable lack of customer support.

Michael Horvath

[protected] < Call this number if you want to do what services are supposed to do. Only cheaters hide behind pc.s to waste time and do stupid cheating business thinking they can not be exposed for this kind of bad business. Keep it up and I will show you that this deceptive business practice will see the light of day. Believe me this is not about $6 for me!

This is certainly is context from the customer side and you probably do not realize you work for the customer who pays the bills without whom you will not have a job!

1 CBS IS NOT ACTIVE!
2 I DO NOT WANT IT ACTIVE!
3 I DO NOT WANT TO PAY FOR IT!
4 IS THAT CLEAR!

Check your policies and history and see how this crap works when customers find out you treat customers this way.

News flash " Watch the tv expose on how Roku reacts to a customer saying they do not want a subscription " How do you think your written email will play when the official response in writing is a snotty email from that Roku representative that was fired because of it!

[protected]@gmail.com

(888) 274.5343, Mon. - Sun. 8am - 2am ET. @CBSAAHelp Facebook.com/CBSAllAccessHelp

On Sun, May 17, 2020 at 12:02 AM Roku support wrote:

##- Please type your reply above this line -##

Roku

Hello Michael Horvath,

We've added an update to your support request #(3536490). To add additional comments, reply to this email.

Sincerely,

Roku Customer Support

Richard C., May 16, 2020, 9:02:38 PM PDT:
Hello Michael,

Thank you for contacting Roku. I understand from your message that you are reporting a recent charge on your Roku account as the subscription was already cancelled and are requesting a refund. We can certainly provide context and information on this charge. For your reference, here are the details for the subscription(s).

Purchase details

Channel Name: All Access 1 Month Free Trial
Free trial start date: 04/09/20
Free trial end date;5/9/2020
First charge date:05/09/20
Last charge date:05/09/20
Status of subscription: ACTIVE

Note that all content purchases and subscriptions are prepaid, final and non-refundable unless otherwise stated in the content and service provider's credit and refund policy.

Why was I billed?
Purchases and subscriptions are created by accessing a channel on the Roku device and completing the order procedure. The payment method on file is then charged for the item and amount described above in the purchase details. This subscription was not cancelled during the free trial or period or before the next renewal date which resulted in the subscription continuing to be charged.

What can I do to prevent accidental purchases?

To avoid unrecognized charges in the future, set up a PIN that needs to be entered for every purchase. Safeguard the PIN and only share with individuals you wish to allow to make purchases.
An email is sent to the email address associated with the Roku account when a free trial is started or when a purchase has occurred. Keep an eye on emails you receive from Roku so you can be aware of transactions that have occurred.
Note: An email is not sent for recurring charges.
View your Roku purchase history and mange your subscriptions through your Roku account at my.roku.com.

In accordance with our refund policy we will not be able to issue a refund and we do advise that you cancel the subscription to prevent any further charges. Once cancelled you will have access to the channels content until the next renewal date.

Below are support articles that provide more information in case you need help with the suggestions above.

Support article: How do I create or update the PIN (Personal Identification Number) for my Roku account?
https://support.roku.com/article/115015575047
Support article: How do I view my purchase history?
https://support.roku.com/article/115015759628
Support article: How do I manage or cancel a Roku-billed subscription?
https://support.roku.com/article/208756478

I hope I have addressed your question appropriately, but reply to this message if the above did not fix your issue, and we will gladly follow up.

Regards,
Roku Customer Support

Michael Horvath, May 15, 2020, 4:32:38 PM PDT:

Message: I cancelled cbs subscription prior to the end of the 30 day trial. I do not have the service but I do have a charge on my bill through Roku. You do not answer I have CBS on the phone and they say they have no control over how Roku is ripping me off. And Roku makes it very hard to contact them over the customers being ripped off.
Roku Blog
Facebook Twitter Youtube
Roku
Shop now | Support | Privacy policy
©2017 Roku Inc. All rights reserved. ROKU, the ROKU Logo, the ROKU fabric tag, ROKU TV, and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku Inc. All other trademarks and logos herein are the property of their respective owner.

[Q5G5D2-PD2E]

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Smae Carter
, US
May 26, 2020 9:06 pm EDT

Today, I sent them this; I have the payment on my credit union statement. Thank you so much for screwing me NEVER take another payment from my account again. I DO NOT wish to have ANY services from you at all . NEVER are you to take anything again. I WILL NOT authorize anything from this day forward. I DO Not want any services you may provide. Effective immediately. After I had roku for about 1 week when I was charges $18.98i on my account. Hello
We've added an update to your support request #(3548364). To add additional comments, reply to this email.
Sincerely,
Roku Customer Support

CS/MA-Charlie De Guzman-, May 26, 2020, 4:48:48 PM PDT:
Hello S,

Good day! Thank you for reaching back to us.

I understand from your initial email that you are reporting an $18.98 charge on your account on Roku. However, we are unable to locate the charge under your Roku account under this email address: m@yahoo.com. Possible, your payment method might have been added to another Roku account. And Roku will not be able to take further action unless we found the correct account you are being billed from.

If you have multiple Roku devices, By opening up the Roku on the TV and on the Home Screen, Go to "Settings" then to "System" and lastly to "About" (Settings > System > About) on your Roku players to see the email addresses linked to each player.

Once you find the email address associated with the Roku account, please let us know by replying here, so we can further investigate. If you have further questions, feel free to reach out to us, we'd be more than glad to assist you! We will be awaiting your response.

Thank you,
Roku Customer Support

S, May 25, 2020, 6:04:07 PM PDT:
My screen name is, here is the copy from my credit union which it was taken from: The Roku Channel [protected] DE Date 05/22/20
Sent from Mail for Windows 10
From: Roku support
Sent: Sunday, May 24, 2020 4:03 PM
To: s
Subject: [Roku support: ticket updated] Re:3548364 - Questions about my account or billing
Attachment(s)
DE7510DAC18348EAADA6B79A5F5C08EC.png

CS/MA-Arianne Mae Alipoyo, May 24, 2020, 1:03:41 PM PDT:
Hi S

Thank you for reaching out Roku Support.

We are also unable to find the $18.98 charge on your Roku account under this email address memascarter@yahoo.com. Possibly, there is another email address that may have been used on a Roku account associated with the charge and could you provide us a screenshot of the charge? Please let us know so we can investigate further.

We need to find the email address associated with the Roku account to find the charges. If you have family members that have Roku who might have to use your card information to their Roku account. Kindly check their email addresses linked to their devices.

By opening up the Roku on the TV and on the Home Screen, Go to "Settings" then to "System" and lastly to "About" (Settings > System > About) Once you find the email address associated with the Roku account, please reply here, so we can check.

If not, we suggest that you contact your bank/financial institution to report this unrecognized charge. They will best be able to assist you with securing your payment method and bank account to prevent any further unrecognized charges.

For any assistance feel free to contact Roku Support.

Best Regards,

Roku Customer Support

S, May 23, 2020, 7:50:02 PM PDT:
Message: I was charged $18.98 I don't know what for or why. I should not be charged for anything yet, This was taken from my bank account. I have not had this service long enough and I want my refund. I did not authorized this transaction.

ComplaintsBoard
G
6:04 pm EDT

Roku did not realize I would be billed for a subscription unless I opted out

I bought a small Roku device as a gift for my daughter in law and helped set it up. I use my email account to set it up but did not realize I would be billed for a subscription unless I opted out. I have been been billed for several months for a ‘Disney' subscription I did not order, nor do not use. Now I can't even find my Roku account online to stop Roku from dipping their thieving hands into my credit card account to steal money from me each month.

Trying to get thru to a human customer service rep is a pitiful joke. I have been forced to cancel a credit card and have a new one issued to prevent Roku's monthly thievery.

I am not a happy camper and will diss on anything labeled ‘Roku' now and forevermore.

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W
10:45 pm EST

Roku purchased streaming channel "hallmark movies now"

I purchased an entire year of streaming from ROKU on Dec. 9, 2019. The channel stopped working on Jan. 7, 2020. Sent several emails and they refused to help. According to ROKU there is no refunds once purchased.
I paid for a service that failed and yet they don't seem to care. Once they get your money they no longer want to hear about any problems you may have.
I will no longer purchase any streaming channels through ROKU.
Beware by being informed.

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S
4:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Roku roku ultra replacement charge

2/24/20
Purchased the Roku Ultra and in 14 days it had an issue, voice narrative automatically came on and would not go away. I contacted Best Buy where the item was purchased but they only have a 14 day return policy! I contacted Roku and the unit was returned for repair/replacement. Also, there was an issue while using the Roku Ultra with my Sony XBR TV. I had to get Sony involved to fix the issue. It took a few weeks for replacement. I could not get anyone to help me set up so I did it myself Sunday, 2/23/20. At the end of the installation, it stated my account had been denied and to call the phone number noted on the screen. I did & the person I spoke to was very hard to understand, but I was finally able to get connectivity with his help. However, before I could get my Roku Ultra functioning, I was told that Roku had initiated a new policy and if I wanted to view any programming, I had to purchase either a $59.00/yr. or $79.00/Lifetime warranty/service. I could not believe this! Why wasn't this stated up front when I purchased the unit or when the unit was replaced? I opted for lifetime and could not afford it! Original purchase did not state this. This was blackmail as far as I see it to gain more revenues for defective equipment!

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J
1:27 pm EDT

Roku roku premiere

This is a very bad experience with Roku since I catch there are no filter to block sexual contains. Please add a new options in parameters to block all these. This is very shocking that Roku is mixing religious and sexual contains / wallpaper and screensaver. It's need also to add more separation between selected contain and leave the users arrange it how they like.

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R
2:34 pm EDT

Roku activation for my tv

My name is rob Anderson ([protected]@aol.com. I called the activation number the man named James at 877-999-1085 he then said to activate my tv I had to pay 99 dollars or 179 dollars to activate my tv. They did get my tv to turn on but My son has the same tv and didn't have to pay anything. I got scammed 199 dollars. Can you please help. The number the technician called is 888-253-9692.
Please help get my money back. I'm disabled and got scammed

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SandyKS
, US
Feb 24, 2020 4:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Rob, the same thing happened to me just yesterday 2/24/20! It was a case of blackmail because if I didn't pay either the $59.00 or $79.00 fee, I was not going to be able to use the roku service.
This is an unacceptable business practice and we are owed a refund and the right to continue the programming!

S
S
SandyKS
, US
Feb 24, 2020 4:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of SandyKS

Rob, the same thing happened to me just yesterday 2/24/20! It was a case of blackmail because if I didn't pay either the $59.00 or $79.00 fee, I was not going to be able to use the roku service.
This is an unacceptable business practice and we are owed a refund and the right to continue the programming!

ComplaintsBoard
J
11:49 pm EDT

Roku roku unauthorized charges

My husband phone Roku customer service today, 20 Sep 2019, after several attempts a gentleman answered. My husband explained the charges on our bank statement of $92.23 paid July 15th, and
for a $64.19 we thought must be calculating for a year service. Nope, monthly $5.34 continued. The customer rep instructed my husband to screen shot the bank statement portions with those two over charges and that he will email my husband as to where to send it. As of 12 hours later we have not received the email.. We have canceled our Roku subscription and removed our debit card info. Would really like to talk to a live person to help understand these over charges when the service is supposed to be $5.34 a month?

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11:19 am EDT

Roku activation

I bought one of your smart TV's and tried to Activate it online but couldn't do it without having to call. And when I called your Activation number they insisted I had to pay a one time Activation fee of $100 American. And I repeatedly said to the operator that on the TV screen it says that there is no charge for Activation fee or support service but your operator insisted otherwise. So I feel like this is a huge scam and I'm going to take this to the media and news.

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4:28 pm EDT

Roku roku billing / unauthorized charges

To whom it may concern,

Today September 9th, 2018 I initiated a call to Roku Support in an effort to find out why the Credit Card associated with my account had been charged for services I had not requested/subscribed to/accessed.

The charge was for $1.00 from Roku Channel Store. I questioned this charge and was told the charge had nothing to do with ROKU, this was an issue with my Bank.

I initiated the call to ROKU at approximately 9:00am PST on todays date (Sept 9, 2019). Each and every time I requested why these charges were incurring I was told time and time again, Call HULU, Call Sling, "Call your Bank".

This exchange went back and forth for over a period of 6+ hours of non-stop interaction with brief periods when I left the call to call my bank at the direction of ROKU, knowing full well this had nothing to do with my bank.

I requested to speak with a ROKU Supervisor and was told they (a Supervisor) will tell me the same thing.

I was then told by Aiki (ROKU Cust. SRVC.) that I should call HULU and Sling as it was their issue. I again asked for a supervisor. I was told to conference call my Bank with ROKU at which point I was hung up on.

I called again and was told no Supervisors were available and I was put on a call back list. A short time later I received a call from Tracy (Supervisor Roku?)

Tracy said the issue was not ROKU's, it was mine and I had subscriptions and free trials active.

I activated my ROKU Account in December of 2018. I have never ordered a subscription service through ROKU, have never signed up for HULU, Sling or any other service. Period.

At that point I called my Bank on my cell Phone and had my wife call ROKU on our home phone.

While on the phone with both ROKU and my bank Tracy told me she knew what the problem was and assured me (as I already knew) this had nothing to do with my bank and I was able to terminate the call to my bank that was conferenced in.

Tracy had me turn on my ROKU, navigate to System "ABOUT"', asked for the Serial # and put me on hold. Again.

Keep in mind I have now been on the phone virtually non-stop for over 6 hours between ROKU and my Bank.

During this 6+ hours on the phone I checked my Bank as I had received a text alert from them informing me a charge had just been initiated.

The charge was once again from ROKU and happened during the period on was on the phone with ROKU.

At this point I had a total of 12 line items on my bank account all from ROKU in less than 24hrs with (4)four charges coming during the time I was on the phone with ROKU.

Tracy came back on the line and informed me I would need to call back to ROKU once the billing came through for the subscriptions I never had and ask for credits as well as calling my Bank back and disputing the charges.

This was totally unacceptable and as I pushed her for answers she divulged to me there was and is a "Known System Issue with ROKU/HULU/SLING" and they knew this the entire time I was on the phone.

She informed me HULU/SLING/ROKU were overcharging or charging without authorization.

So for 6+ hours everything I was told was a fabrication/lie to cover up the fact ROKU/HULU/SLING were and are having system issues.

The actions taken by ROKU, the time I was on the phone, the calls to the Bank at the direction of ROKU, being told all of these issues with my account had nothing to do with ROKU until I was finally told the truth that this issue has been ongoing for quite sometime.

This is all Unacceptable and any trust I had with ROKU is gone completely. To spend hours on the phone trying to cover the fact that you (ROKU) are having known problems and putting a Customer through this type of stress is beyond comprehension.

Tracy (ROKU) told me if I was unhappy to send an email to corporate. She would not provide me with a name of someone I could talk to, a phone number and I would receive an email documenting the call with a reference # and transcript.

As of this writing I have received nothing.

I have attached a screenshot showing the charges that continue to show up on my account without authorization.

I have had to put a "Fraud Hold" on my account as I have no idea what the HULU/SLING/ROKU issue is. (System Glitch, Hack, ?)

I will expect a response from ROKU within the next business day to discuss and resolve this issue at the contact information provided at the head of this e-mail.

Poor customer service is one thing, Lying to Customers about known issues is another.

Regards.

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12:57 pm EDT

Roku over charge attempt

New Roku device, during activation following the directions on the paper enclosed I put in the code it gave me, it then popped up a screen saying the code didn't work and that I had to call an 889 phone number (during your directions) I screen shoted this to call the FBI and scam report. I tried twice with the code you sent, no success. I called the 888 number YOU proviced with the code was rejected. Evidently you are involved in this scam! They said the activation was free but I had to pay $79 for the Roku Channel, I said NO I don't and they said then you won't have it then. They had already selected my channels, and got my phone number and email address. Why is this number popping up during the installation/activation process of your instructions?! I hung up and found out they have me locked out of the Roku Channel, and I cannot add ANY channels. I had to reset to start over, then this time it is demanding that I put in a credit card number and asking for my birth date, AGAIN, during YOUR installation process. I know you say to watch out for scams asking for this info, but YOU are the ones that have it popping up during activation! NOW I have scammers with my info comming through my email with my personal info! I hold YOU accoutable for this!
Earlene CAves ...I am forwarding this to the FBI and BBBB, and scam report

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12:28 pm EDT

Roku tv

Roku is horrible. Worst electronic maker ever! The television quality is trash. It signs me out of my apps constantly. Sometimes it cuts off. Will also tell you that you don't have internet connection when every other valuable device is connected. I hate I wasted my money on this crap and the manufacturers should be arrested for fraud. People should stop being cheap and buy better products. The name Roku should have told me that this product was full of crap. Roku should be shut down and they should have to pay back money for all they have stole with these crappy [censored] products they make!

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8:04 pm EDT

Roku customer service/support

After a big problem while watching Roku, I called customer service after trying to connect to their live chat and was given the run around.. 2 1/2 hours of promises of 21, 41, 51 minute wait times I was forced to give my phone number and promised they would call. After 2 1/ 2 hours and 3 calls and leaving my number I got a text message saying to call back. I did with the same bs. I tried live chat again and was told technical support would connect and solve my problem. That too was a lie. Is there actually any customer service or support? I'm fairly certain now that there isn't. After 3 Roku devices and over $150 spent on them I am one angry, unhappy customer.

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Update by Chimane Helder
Aug 10, 2019 8:06 pm EDT

Customer service is a lie, joke

Update by Chimane Helder
Aug 10, 2019 8:05 pm EDT

The WORST customer service, SCAM, there is none..

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9:57 pm EDT

Roku customer service unsatisfactory

Customer Service Manager Jennifer was rude and very unprofessional when I asked them to refund my fathers $100 charge for fixing an error on the initial install that tech support was needed to resolve. I was asked to never call them again after several minutes of her talking over me and saying my father should not be calling if he is hard of hearing

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9:12 am EDT

Roku roku device

I called Roku since my remote was not working. They sent me another remote and that still did not work. Roku told me to have my Internet Service Provider come out since they said the device was not receiving the signals from the router. My ISP came out and the signal was perfect. It was the whole device. Roku then said the device was out of warranty but would not give me the date I purchased it or how the long the warranty was for. I tried to look it up on my account but the information was conveniently missing. Roku then said they would replace the device and send me email instructions on how to send it back. Now they reversed and said they would send me another remote but not a new device. Shame on them!

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2:43 pm EDT

Roku commercials

I am about sick and tired of companies pushing agendas. I do not want to see another commercial showing anyone on the toilet. You can remove the me undies commercial, people can sell underwear without showing someone on the toilet, or someone with underwear up their [censored]. We have small children that watch ROKU and they have no business seeing that, feel free to leave that to the internet, I know that you people think that children should be exposed to everything, but they shouldn't, just by seeing the latest commercials, I can see where this is going, feel free to get out of the political arena, people watch ROKU (any programming) for entertainment, not companies pushing agendas, keep it up and we will take all ROKU devices out of the house.

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Debra Gorney
, US
Nov 13, 2019 2:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

I can't stand it. The volumn on commercials screech, wails, screams jumps twice as loud as the program. It's unacceptable. Can it be fixed?

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6:10 pm EDT

Roku espn subscription

I canceled the ESPN subscription through ROKU 2 months ago. Today, the subscription turned itself back on, and i had to unsubscribe again. I request a refund please. I do not want ESPN. Im also quite annoyed that ROKUs website had been extremely deliberate about making it impossible to find a way to contact them... every form of possible contact should be the first thing i see when i open the contact us page

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1:24 pm EDT

Roku ruko streaming stick +

I have a Roku streaming stick+ with utube TV app. I love it. However the remote is a piece of garbage, it loses its pairing over and over again. It works fine one minute then the pairing is lost. Sometimes it's easy to re-pair other times it may take 15 minutes. I have followed "all" of the suggested methods to get it to work consistently. How can you allow your company to sell such a POS? I know I'm not the only person having this problem. Please advise,

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Roku Customer Reviews Overview

Roku is a popular streaming device that has garnered positive reviews from users and experts alike. The device is praised for its ease of use, affordability, and wide range of content options.

One of the most significant advantages of Roku is its user-friendly interface. The device is easy to set up and navigate, making it an ideal choice for those who are not tech-savvy. Additionally, the remote control is straightforward and intuitive, with dedicated buttons for popular streaming services like Netflix and Hulu.

Another positive aspect of Roku is its affordability. The device is competitively priced, making it accessible to a wide range of consumers. Additionally, the company offers a range of models to suit different budgets and needs, from the basic Roku Express to the high-end Roku Ultra.

Roku is also praised for its extensive content library. The device offers access to thousands of channels, including popular streaming services like Netflix, Hulu, and Amazon Prime Video. Additionally, Roku offers a range of free channels, including news, sports, and entertainment options.

Overall, Roku is a highly recommended streaming device that offers a range of benefits to users. Its user-friendly interface, affordability, and extensive content library make it an excellent choice for anyone looking to cut the cord and stream their favorite content.

Roku In-depth Review

Product Range and Features:

Roku offers a wide range of streaming devices that cater to different user needs. From the compact Roku Express to the high-end Roku Ultra, there is a device for every budget and requirement. These devices come with a variety of features and functionalities, including support for 4K and HDR streaming, voice control, and private listening. Additionally, Roku provides access to a vast selection of streaming channels and apps, ensuring users have plenty of options for their entertainment needs.

User Interface and Ease of Use:

The user interface design on Roku devices is intuitive and user-friendly. Navigating through menus and apps is a breeze, thanks to the well-organized layout and responsive interface. The remote control provided with Roku devices is simple yet functional, allowing users to easily navigate and control their streaming experience. Setting up a Roku device is also hassle-free, with a straightforward setup process and seamless Wi-Fi connectivity.

Performance and Streaming Quality:

Roku devices deliver excellent streaming quality, supporting various resolutions including 4K and HDR. The devices perform admirably in terms of speed and responsiveness, ensuring smooth playback and minimal buffering issues. The audio quality is also impressive, with compatibility for different sound systems, providing an immersive viewing experience.

Content Discovery and Search:

The search functionality on Roku devices is highly effective, allowing users to easily find their desired content across multiple streaming channels. The content recommendation system is also commendable, providing accurate suggestions based on user preferences. Additionally, Roku offers a wide range of content categories and genres, making it easy for users to browse and discover new shows and movies.

Customer Support and Warranty:

Roku provides excellent customer support through various channels, including phone, email, and live chat. The support representatives are responsive and helpful, addressing customer queries and issues promptly. The warranty coverage offered by Roku ensures peace of mind for users, and the process of initiating returns or exchanges is straightforward.

Pricing and Value for Money:

Roku devices are competitively priced, offering great value for money. The pricing structure is transparent, with no hidden fees or subscriptions required. When compared to other streaming devices in the market, Roku stands out as an affordable yet feature-rich option. Considering the range of features, performance, and content available, Roku provides excellent value for money.

Compatibility and Integration:

Roku devices are compatible with a wide range of TV models and operating systems, ensuring seamless integration with existing setups. Additionally, Roku offers integration capabilities with popular smart home devices and platforms such as Alexa and Google Assistant, allowing users to control their Roku devices using voice commands. The availability of mobile apps for remote control and content streaming further enhances the overall user experience.

Overall User Experience:

The overall user experience with Roku devices is highly satisfactory. With its extensive range of features, ease of use, and excellent streaming quality, Roku provides a seamless and enjoyable streaming experience. The pros of using Roku include its affordable pricing, user-friendly interface, and wide selection of streaming channels. However, some users may find the absence of certain popular apps as a drawback. Nevertheless, considering the value for money and the variety of options available, Roku is highly recommended for users looking for a reliable and feature-packed streaming device.

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