Roku
reviews and complaints

Is this how Roku treats senior citizens now? They charge me every month. I cancel every month. They use only overseas people who refuse to give you a supervisor and they are just stupid and uncooperative. I canceled a Starz subscription last month. A screen pops up saying it has been canceled and flips across very quickly. i cancel it and the next month Roku bills me again. I cancel it again and a screen pops up very quickly saying its been canceled but again not long enough to print. Call customer service. dumb deaf and blind.. and mostly they do not speak english. they do not do what they are told. THEY REFUSE TO GIVE YOU A SUPERVISOR. 40 MINUTES OF ASKING FOR SUPERVISOR. girl had my account in front of her and asks a 63 year old with a broken arm and knee braces to read out the roku serial number because she can't figure out how to pull up an account. Refuses to give me a refund. Refuses Give me a supervisor. at the typing of this complaint we have been on the phone for 47 minutes. they are not in america, they do not care. they just out & out lie. they will not refund that money no matter what. they will not give you a supervisor no matter what. it would have taken an american rep a minute to complete this, it takes an overseas [censored] 48 minutes and i am still waiting. this is not reasonable,.

TV stopped working after 13 months. Turned off the TV before bed one night, next evening when I tried to turn it on, there was sound but no picture. It wasn’t touched or bumped, no power surges or anything that could possibly explain why it stopped working so abruptly. Did the power cycle and reset suggested in troubleshooting guide, but it didn’t help. Called customer service who directed me to do exactly what I had already tried (but did it again anyway) then told me since the TV was outside the warranty there was nothing they could do. He asked if I purchased an extended warranty from the store I purchased the TV from, because then I could contact them.

Started searching the internet, seems to be a very common issue with Roku Smart televisions regardless of the brand.

I ordered a new product that is not working. Tried your customer support and after hours on hold and troubleshooting no one was able to assist.

1 - After trying to pair 2 brand new Roku sound boxes, the existing soundbar stopped working and I cannot access the Roku apps any longer. Spent counteless hours in the support chat, and one agent who called me and after two more hours was not able to troubleshoot. He said someone else would call me back, which never happened. All my attempts with customer service did not result in any solution.

2 - Roku Soundbar that was bought in Oct 2020 is unresponsive. I changed the HDMI cable, tried a new remote, tried a different TV. Their website states a two year guarantee and at this point I don't know how to request for assistance. Their chat service is useless and they sent me over different agents, none of them able to assist. There is no phone number or email for customer assistance.

May you please assist or point me to the right direction?

Thanks,

Maria

I am disappointed that Roku had gotten rid of the UZZU.tv app. That was one of the reasons I switched to this type of tv. Once I set the tv up and couldn't find the app anymore and began to research it. Once I googled information on about the Uzzu app it stated that Roku had decided to remove the app in late February.

I want to know why a company thinks it can take my money as a subscription and then bring a disgusting agenda into my living room through advertising. The advertisement I am referring to specifically was for Fitbit.

The agenda to make transgender and homosexuals be accepted as normal and not a mental derangement (as the American Psychological Association attributes these to) is NOT something I will allow in my home.

At first I quit watching any channel which had this lie on it. But today I saw it on the main ROKU channel itself. I will be canceling my subscription if there is not some resolution to this. I urge you to drop Fitbit immediately.

I also KNOW there were be a lot more people doing this if it was easy to find a way to register a complaint like this with a simple link on the main Roku homepage about advertising. Si I also doubt this letter will accomplish anything except angering people pushing this disgusting agenda that victimizes children un the end.

Get rid of supporting this political agenda in your advertising. TV is for entertainment and I am disgusted this political agenda is being pushed to soften up people's consciences toward this deranged mindset. History has proven over and over when a nation accepts these sicknesses as "normal" that the nation falls. The fall comes b/c the historically proven strength of a nation, the traditional family unit, comes under attack and the nation rots from within from a lack of morals and decency.

Awaiting a reply,

Lee Brewer

Bought this tv for my spouse on 12/14/2020 and it was really cool, he liked it a lot. In November of 2020 a transformer in our neighborhood blew out, causing a loss of electricity. When the power returned, the tv didn’t work, so I was able to get it back to store in February 2022, and was told it had to be taken care of by the service plan. When I was able to reach them, they replied that it was not covered, but they would send my service plan refund! I am shocked that I can’t get a new tv when you can see clearly that is covered right on the pamphlet. I won’t be getting him another one until I can get an actual service plan, one that is backed by the company selling the products.

Why isn't Roku offering teh CNN+ app (as of 3April22)? I'd ask the company directly but of course, it appears impossible to reach a customer service representative o matter how hard you search on Roku.com. Typical.

This means I cannot easily view CNN+ even though it's available on Apple TV and Amazon Fire...

Guess this means I need to ditch Roku in favor of Fire...

My tv just stopped working and showed a blue "hisense roku" screen repeatedly going off and coming back on with the same blue screen.

*It won't stay on and won't respond to the remote, so I can't get to the home screen to do a factory reset.**

I unplugged it overnight and nothing changed, then I installed the mobile app remote and then plugged the tv up, the app found the device (TV) and It showed the home screen at first but not long enough to navigate to the "system reset".option...**

Now the TV won't stay on long enough for the APP to find the device AGAIN. *My son gave me this ** inch tv * years ago at Christmas*Thus is my second attempt to contact you...YOU NEVER CALLED ME BACK

I will never recommend your product to anyone

Every other day I get error code 014.30 on my Roku device and I unable to watch programs on my LG 4K television. I rebooted my AT&T modem and also disconnected my Roku device from the television and reconnected it again. After rebooting both the modem and my Roku device several times, it still stated that it was not connected. So I called the Roku support phone number and ended up talking to some foreigner who tried to sell me anti-hacking software for $300.00 and I told him no; that was not acceptable especially with the inflation that is going on here in the U.S. He told me that he could not resolve my issue so I told him that it was okay because I can go buy another streaming stick from another company or get cable TV or satellite TV again which I don't want to do, but I know that there are other companies out there that make streaming sticks.

Roku has got to do better with their customer service instead of trying to charge people extra for there streaming devices or other services that we did not ask for.

As of 02/23/22 Roku has disabled the use of VidAngel on any of their devices. I spent hundreds of dollars on a Roku TV thinking I could use it to stream my favorite shows and now they've blocked the one channel that makes any of the others watchable. My Roku TV is virtually worthless now that Roku decided to block VidAngel. If I knew they were going to do that I would never have bought their product.

Can not get my stick to connect to the WIFI - Internet. Will connect with the WIFI but will not connect to the internet. This stick work just fine top top an update on [protected]. Having this problem I chatted with the India Tech Service and the agent said the problem was on Roku side and it would cost me $69.99 to fix this and I said I can buy a new Streaming Stick for 2/3 that price and just push me to do this - I stopped it. Then I called in and the went through the issue and what the agent told me and how I said this wrong because you are charging me for something that is on your end not mine. Also, the agent was blaming me for this issue - how can I be responsible for software issues on Roku's end and he hung up on me. Ethical customers service groups do not blame the customer for their issue(s). Then I called in again and asked for a supervisor for which no one could be found and then said they would cll me back in 3-days, for which i said was unacceptable and was told they would in 3-hours, telling them I reside in CST. Three hours came and when without a call. This India group is worthless and a hug black eye for your brand - to continue with them will drag your company down and I am no where new a proper resolution. Finally, do not like being shaken down for an issue that is on Roku's end.

Where the hell is Infowars

respond to your customers by having a customer service team. Every single night I watch a TV show on your channel. Like Bull or Parenthood. Get it together. you dont even let us make a comment. This is just stupid censorship

I’m getting charged twice as much for roku plus my tv freezes up on me, and WiFi keeps coming in and out and now I’m being charged with different kinds of channels that’s unfair to everyone.

I watch the Rifleman & movies though Spectrum Roku & Spectrum techs say the garbled speech is an Roku issue. Roku fails to fix this problem

I was on the phone for well over 2.5 hours and no agents could resolve my issue. The last person I spoke with in the billing department was not educated well enough to handle my call. He kept reading from a script, fumbling over his words, repeating "hold on", and constantly saying "um". He would not give me his name after I repeatedly asked him to spell it. He kept trying to change the subject. I asked to speak with his supervisor at least 7 times, and I'm not exaggerating. He refused to escalate my call. He then said he was going to disconnect the call and I told him not to and he got snippy with me and hung up. He said Carlo was his name, but he was probably lying. I want Roku to review the call and reprimand whomever it was I spoke with, because his customer service was ridiculous and a POOR reflection on Roku.

Sound stops working when starting a stream. It works in the main menu, with the sounds of the clicks coming through, but when a tv show is selected, all sound is removed. After this, even the menu is silent until the device is turned off.

It is not muted. Sound does come through in private listening mode, but not through the tv. Removing the stick, removing its power, and replacing it all does not resolve the issue.

It is enough that Roku service took control of the volume aspect of our TV remotes, now we have to be super diligent to shield our young son from love making on advertisements. It is distasteful and inappropriate to put such video clips into a show like Leave it to Beaver. We are almost through with your service. This is so blatant it almost seems like purposeful exposure. If you can't change this we will be gone and will try to take many with us.

Scott Peterman
Cody WY

I downloaded HBO MAX on my Roku TV. I expected to pay a monthly fee for this service. What I didn't expect is to be charged by Roku. Why do I need to pay you as well as HBO? I tried calling the phone number for your business but no one answers the phone. I guess my next step is the FCC and the attorney generals of my state and the state where you reside if my money is not returned.

I was charged 35.69 for Roku/ Hulu and I'm not able to use my Hulu also charged for Roku/ warnermedia don't know what that is so I call customer service today the man ask what he could help me with I tell him he puts me on hold for 15 minutes and never comes back to the phone I need what I paid for so please give me a call or email [protected]@gmail.com