Roku
reviews and complaints

I canceled my subscription April 26, 2023 to FOX NATION, and Roku states I am still responsible for paying for an entire year for a channel I am not using. I asked for credit towards purchasing another Roku subscription but was denied.

My complaint and request for credit were denied and listed as resolved. They keep saying refund. I am not asking for a refund. Roku customer service is nonexistant. See below.

Roku response

Unfortunately, the charges on this account aren’t eligible for a refund. We recommend our customers regularly review their Subscriptions and Purchase History on their Roku account to plan for any upcoming charges from a renewed subscription. We need to be informed of any unauthorized and erroneous charges within 60 calendar days of the activity so that we are able to promptly investigate and prevent the activity.

I canceled and they have taken out 2 months of payments one of $14.99 and another one $11.99, and I have a Roku account that shows it and also my bank account and I tried calling them and they just gave me the runaround they said it was Roku the problem and I called Paramount and they said it was roku's problem because they took it out of my account. I had canceled my debit card with them and it shows it on my account. They're a bunch of crooks and I wouldn't recommend it to anybody.

My Roku device failed once, and Roku replaced it because it was under warranty. They sent me another Roku. Not sure if it was refurbished or new. The item now is out of warranty by maybe a few months, and it is overheating and smells like plastic is burning. I have to unplug it every day after use because I am worried about a fire. Roku refuses to send a new device/replacement because it is out of warranty. All the fixes through customer support are not working. They sent me a 30% discount code, but I cannot apply it to the cart because the item is already at the 79.99 discount price. I originally paid for the Roku Ultra 79.99. Roku says the 2 promos cannot be stacked.

Serial #SO2C2134DWXL

Model 4800X

FCC ID TC2-R1036

Fun Fact - denying facts or truthful information about medicine or election. Both of them are considered high treason. Mandatory 20 years to life in prison or the death penalty.

denying people truthful information about medicine is a nuremberg code violation! denying people truthful information about elections is election interference listed as high treason mandatory 20 years to life in prison or the death penalty.

When will we see you is corporate/ companies held responsible for the crimes against humanity

They block any Truthful information with Facts and Push Nazi World Order Agenda.

I have been trying for a year to get Roku to stop my automatic payment. I have cancelled my debit and got a new one and the payment still went through. I do not know what email address I used or I typed it in wrong. They claim that is the only way the can cancel my payment is through the email address I was staying in Puerto Rico for awhile I bought the Roku product to put on the tv. When I left the rental I left the product on the tv. I called the owner he said the product was gone. Not sure if the cleaner or another customer took the product. Not sure if someone is using it. I must have 30 emails from Roku stating they are investigating.

I ordered the Roku Ultra from Amazon and received it on Nov 3, 2022. Got the unit set up and when I tried to get prime video to open, a screen appeared and said my Amazon Prime needed to be renewed. Long story short Roku or someone that had hacked into Roku tried to get me to sign up with them for my Prime membership offering 1, 3 or 5 year membership. I contacted Amazon customer service and was told no one has authority to sell Amazon Prime memberships EXCEPT AMAZON and they don't have 3 or 5 year membership subscriptions.

I do not like that my wallpaper changes at will without me selecting said changes. I woke up this morning to weird Al yankovic as my background wallpaper. I don't care who you are I get to select my wallpaper not Roku and I'm tired of these changes there needs to be a button to select opt out. If there is said button please contact me immediately because I dislike the changes that you decide to make for me!

I noticed on my bank account that 8.99 was deducted for Starz Entertainment and notified Customer Service. Upon further investigation on my part, i noticed that Roku had been deducting this 8.99 fee since September of 2021. I filed a complaint and got a claim number stating they would investigate and I have not heard back from them even though I have sent three emails back to them. My Starz account has been inactive since September of 2021. I use Roku for my streaming services but will never use them for premium channels again. I want an explanation from them on how they can allow this to happen, as well as that money refunded to me. You have all my information, I''ve been assigned a claim number, just contact me to let me know what is going on

August 29, 2022

Roku Customer Service SUCKS! The Online Chat GOOFS can not read/understand simple questions.

I have multiple Roku devices. My Streaming Stick 4K, powered through the USB port on my Smart TV.

It was working excellently since purchased.

Many months, maybe over a year? I don't know for sure. Long Time! Too long to make sense that now I am receiving a LOW POWER message.

WHY? WHY NOW after so long being fine?

The GOOF told me to plug it into a wall adapter instead.

**bleep**! I already knew that was an option. I want to know why the USB Option stopped working after working fine for so long ! GOOF couldn't wouldn't answer.

I tried twice to get them to call me. Twice they said they would, never have,

ROKU CUSTOMER SERVICE SUCKS!

After processing a hold payment to my credit card on August 20th for an additional channel (Acorn TV) through my Roku device, Roku has not enabled me to access the channel. I was supposed to have 7 days free trial, but the trial period is almost over and I have yet to gain access to the programs on this channel.

Acorn TV says there is no record of my subscription, yet they provided a temporary password. That enabled me to get onto their site (which I could already do through my TV), but it still asked me to subscribe to access the Acorn programs.

I know the subscription went through because I received a notice from my credit card provider stating that there was a pending charge from Roku. That will kick in after the 7 day trial period.

I sent Roku a message asking them to remedy the problem, but have had no response.

I have used Roku on 3 of my flat-panel TV;s and I bought the "Best" one as a replacement for mini. Things were fine until the primary election season rolled on and the prevalence of conservative broadcasts grew quickly.

NOW - you watch Real Americas Voice and Rumble and the sound(s) from the speakers are crackling and splattering. It does not happen on any other broadcasts. The "peaks" sometimes hurt my ears.

This is BS. I truly think there is a technical annoyance for which Roku has become a victim. Big Media tries to repel programming they don't want followed. It is uncanny.

Virtually non existent support from the company.

No phone support. The recording says that all they will handle his account information. Then they're called disconnects.

They have a "community forum" but when I search that I found no "hits"

On their website they list Roku emailed Support but there is nothing to click on and I was unable to find any email address for their email support.

We stopped watching network television because of the obscene, dirty content on them. Even if you watched an older clean show, the advertisements were still filled with filth. So we switched to Roku. My wife's favorite channel was the Roku Channel, but she now refuses to watch it, because even though she watches older clean shows, the advertisements are filthy/dirty/obscene/inappropriate for adults, let alone children.

Can you please not promote Horror movies/shows or othe adult content on the main Roku screen? My children are exposed to whatever you promote there and I wonder why I even have Roku in my house if they are going to be exposed to horrifying pictures.

On July 16, 2020, I turned on the Roku. When I was about to open Prime Video, a creepy image for "Black Phone" appeared. I am glad my children were not around, because it is the kind of image that would get stuck in their minds and give them nightmares. This is not the first time I have been surprised by adult content that is being promoted without my control.

I paid $69.99 to ROKU for a year's subscription to ESPN+. I expected to be able to watch the entire Wimbledon tennis tournament. However, after the 4th round I was not able to watch any further matches. Later rounds are only available on ESPN cable TV service. I cut the cable service because it is clearly overpriced. I am furious. I want my money back. I intend to present a brief to the FTC complaining about the gouging going on in the streaming services. Since I paid an annual fee to for the ESPN+ service, I should not be limited in my ability to watch a tennis tournament from beginning to end.

looks like every few days or so i lose internet on one of the tv's , if its one or the other , when it loses internet on one the other tv works fine and the computer is also up and running fine with the internet---wifi is working fine also---tried also at times restart the device--tried pulling plugs also and reboot modem --its only by luck i say when it finally connects---no help trying call roku , dont take calls on problems---and is not the problem of internet modem or router distance---the modem and router in the same room as computer--1 tv in a room 10 ft away which right now has the problem , the other tv in another room about 40 ft away and working fine ( right now ) who knows in the next few days will have same problem no internet !

DISGUSTED

email is [protected]@yahoo.com

I have filed at least 6 case numbers with the so called support people. I am unable to get thru the setup process because my email is supposedly not reachable A support person told me this is a known issue which they struggle with...but no resolution after weeks of wasting time waiting on hold while they hide behind voice mail and call distribution systems, the new normal!As consumers we have nowhere to turn for an advocate. There needs to be alegitimate consumer protection agency that can be relied upon. They can send me emails telling me that they are working on the issue, but are unable to correct the email verification issue.

Ticket 5811506 David Barnabas Robinson

I purchased a new Roku remote for my Roku tv. For setup I needed to press the pairing button. I can find no such button on either old or new Roku remote. I asked customer support “ Where is the button?”The answer from Roku is contact the manufacturer! This ridiculous. This is the second time I have asked simple a simple question and been blown off by customer support. If Roku is trying to discourage the use of customer support they are doing a great job. Don’ buy a Roku product as there is NO customer support.

Me, my family, little granddaughter were being forced to watch transsexuals on your commercials. This is disgusting! So I’ve canceled all my pay channels on Roku, deleted the app on all my devices, and will tweet, tell, yell at everyone I know how you’ve attempted to sexually abuse the adults and children in my house/devises. You should never be forced to not be able to exscape this kind of absolute disgusting behavior. Yes! Proud! Religious! Conservative! Go to hell! As most of you will eventually anyways! Sooo gross!

I left these Charlatans long ago after they began discontinuing devices that were only a couple years old. They also aren't good people or friends of the community from their actions and companies they support.

I've tried to unsubscribe, contact them numerous times, I'm not getting any responses and still getting the SPAM.

I'm disabled and rely on my computer as a connection to the world. I have lots of time now to spend warning other people of this nefarious and iniquitous behaviors of these crooks!

ROKU IS A SCAM! DO NOT SUPPORT THEM!