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3.8 428 Reviews

Rogers Communications Complaints Summary

294 Resolved
132 Unresolved
Our verdict: With a good resolution rate, Rogers Communications generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Rogers Communications reviews & complaints 428

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Newest Rogers Communications reviews & complaints

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8:52 am EDT
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Rogers Communications charge without consent / fraudulent act

I have found there’s an extra charge on my current
billing statement. I have no idea where the administration charge coming from
in which I didn’t even get notified by Rogers in regard to the charge.

So I called the toll free line of Rogers customer
service, no clue whether some staff representatives working there are awaked or
unconscious. They weren’t trying to cool down the issue rather to escalate it;
maybe they do it purposely due to the mistreatment by their supervisors/ management level? By the way it was so hard for me to listen why they were talking over the phone; the line was choppy and the sound quality was raucous.

Anyway I then spoke to a few more staff rep./
managers; it took me 2 hours straight from the time I was connected! The talk
didn’t work things out at all afterward. They kept repeating the lines on their
“script”. Some automated flesh recorders they are!? Lastly, I talked to a
manager/ supervisor of billing department; they were unapologetic
but decided to take part of the charge out. I meant why they could just put the charge on my bill without explaining the reason to me.

Their rocket stick is just….faster than the speed of snail.

My family members and I have been Rogers customers for more than 6 years. Others had already switched to another carrier.

Is this a pirate/scamming company/a corporation from a totalitarian country? All in all we need more competitors in this field.
In fact, most customers don’t like arguing things with
their service provider; it’s just about what goes around comes around.

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Chilled
Nanaimo, CA
Aug 30, 2009 9:26 pm EDT

Over 4 hours spent trying to get hold of the cancellation department. Absoultly ridiculous. A sytem structured to prevent people from cancelling. After 13yrs with Rogers and basically a satisfied customer who paid every bill in full and early, I WILL NEVER GIVE THIS COMPANY MY BUSINESS AGAIN.

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Harris Od
Calgary, CA
Jul 14, 2014 7:17 pm EDT

" Fred314" - Get out of here! You are spotted!

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Fred314
, US
Jun 20, 2014 10:35 pm EDT

I tried to post the link so you could read it for yourself, but for some reason, my comment was not allowed with the link included. I was hoping that you might find it the same way I did if I told you it was there. Yes, I have plenty of money and lots of free time, thanx for asking. I spend time here looking for people who might ask, "Is this a scam?", before they waste their money, but mostly people ask, "How can I get my money back?". "Ounce of prevention worth pound of cure", but seems nobody ever heard that.

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frankbin
Winnipeg, CA
Jun 17, 2014 11:19 am EDT

It’s hard for people to check and know what the administration
charges by Rogers. No clue how those charges have made themselves as publicly known. I logged in to their live chatting and got disconnected a few times.
I then called the billing/ customer dept. Unless I
have to otherwise don’t want to call them: it’s waste of time & energy + emotional frustration.

BTW: "Fred314" How much do you get for being a FT/PT web
commentator? 50 cents? Recruited by Rogers/ a agent/ a freelancer? That’s strange,
you have left many comments for a wide range of businesses, from a store to a
corporation …mum Sounds like a good source of earning!

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Fred314
, US
Jun 17, 2014 7:53 am EDT

I found some charges listed on the Rogers website for things like paying late or bad check. What was your charge for?

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Shubber Oss
Edmonton, CA
Jun 16, 2014 5:59 pm EDT

I'm totally agree with t Kurrtyerr !
The only way seems to improve both hardware and service qualities of all phone carriers is to have other competitors. Frankly, Canadian business sectors lack foreign competitions; they are taking profits for granted.

RogersMichaelT
RogersMichaelT
North York (Toronto), CA
Jun 16, 2014 2:59 pm EDT

Good afternoon, Kurrtyerr,

I work on the social media team at Rogers. I apologize for the situation you've been through - I will pass on your feedback internally. Has everything been resolved as best as it can at this point? If you require any additional assistance, our team on Twitter (@RogersHelps) or on facebook.com/rogers would be more than happy to assist if there is anything outstanding.

Thanks,
~RogersMichaelT

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9:54 am EDT
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Rogers Communications corrupt

Had Rogers for years. Started to receive thousand dollar bills every month.

Rogers could not and would not explain.

I tried to cancel Rogers for over 1 year they refused to cancel. I took the box to Rogers Head Office they refused to take it back. Then charged me for not returning the equipment hugely excessive bill. I tried to resolve. Told SORRY YOU FEEL THAT WAY PAY THE BILL

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Rogers_Chris
Toronto, CA
Aug 24, 2014 9:05 am EDT

Hi BSowa, it's legit - as a member of Rogers' social media team I can assure you that RogersHelps on Twitter and Facebook.com/Rogers are both our official social media accounts where we're helping customers. I'm @Rogers_Chris on Twitter as well as a member of the @RogersHelps team!

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BSowa
Ottawa, CA
Aug 20, 2014 7:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You are not the only one... Did you respond to their rogershelp? i got the same message but not sure if this is even legit.
No one at Rogers helps, you get the same answer and they control your phone, cell, cable, internet.. they will just suspend and keep charging the full amounts! Has to be something that can be done ? Thoughts ?

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4:22 pm EDT
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Rogers Communications they have my number on an automatic dialer

I have not been a Rogers cell customer since 2003, and that was only because they bought out fido, I switched because they nickled and dimed me. Now 11 years later on Monday mar 17th I suddenly started getting an auto dialer telling me to call the collections dept, every half hour this thing dials my cell phone, I talked to a woman and she looked up my account and said there was no money owing on the account, and she would take my number off the call list, Tuesday I'm still getting the calls and phoned back to a different woman, she promised the number would be deleted from the auto dialer by midnight, today at noon guess what? yep ding aling! I called the complaint dept and they said they cant do anything, I have to call the collection dept again and deal with more useless people that don't know their job or just don't care about the customer that pays their salary, They all say they cant delete my old account, guess which company I will never go back to ? ROGERS REALLY DOES SUCK!

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10:18 pm EDT
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Rogers Communications wrong billing

Re: Rogers communication (Canada)
Phone number: [protected])
Account number: [protected]
Phone Number: [protected]

Complaint: I am currently with rogers and I called in January to suspend my service due to travel reasons. They continued to bill me with a cumulative bill due in April of $62.49 (Canadian). I called multiple times trying to resolve the issue with no help. First time on 3/11/2014 @ 10:00 PM; after waiting for 30 minutes on the line talking to "Karina", she dropped the line in attempt to transfer me to different service. Then next call on the same day; I spoke to Rehema (Employee ID# 912996); who tried to contact the responsible office to cancel my service and adjust my bill and was unsuccessful.

I only agree to pay $20 as my suspension fee and will not pay the extra unfair expenses endured. I am best contacted on my home phone number [protected]. or my cell phone [protected] during the day.

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4:47 pm EST
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Rogers Communications cable tv

I have a Rogers tv account, held under my ex’s name, that I’ve
been paying for for years, even while still in a relationship, that I am unable
to close. Rogers is happy to upgrade my
services and with me to continue to pay for them, but they refuse to close
it. To aggravate the situation, due to
technical changes, good program reception now requires that I obtain a digital
box, which I am unable to pick up (NOT that I want to) because the account is
not under my name.

Now, I am unable to contact my ex. Was anyone is a similar situation and how did you resolve it? Do I need a lawyer or an investigative reporter involved?

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essara
Winnipeg, CA
Feb 05, 2014 9:26 am EST

stop paying the bill.

If its under his name, he will be responsible for the bill, not you. They cannot go after you for the bill.

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8:02 pm EST
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Rogers Communications online chat

Roger newly added so called online chat is such a scam and time waster. I waited there for 40 minute or so before one customer service agent could CHAT with me eventually, and right after I told him my questions, he said he would transfer me to the right department. 30 minutes later, I got transferred back to HIM! here is not the finish of the story. He noticed that I was the person he just dealt with, and he cut off the line immediately, then I was disconnected. see the following as a proof for your laughter.

Enjoy.

8:17 PM Connecting...
8:17 PM Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.
8:32 PM Support session established with Abdus.
8:32 PM Abdus:
Hi, you’ve reached Abdus. how may I help you?
8:33 PM Dong Wang:
hello, i have 3 questions for my acount, my cell phone and my online payment
8:33 PM Dong Wang:
first off, my general bundle plan, when will i have to renew it?
8:33 PM Abdus:
Sure. I can definitely take a look at this with you.
8:33 PM Dong Wang:
Thank you!
8:33 PM Abdus:
Is it for cable, home phone and internet?
8:33 PM Dong Wang:
yes
8:34 PM Abdus:
I will connect you with one of my colleagues who has access to cable, home phone and internet accounts. It won't be long. Please do not close the chat window. For your reference, our chat session ID is:[protected]
8:34 PM Dong Wang:
thanks
8:40 PM Abdus has stopped servicing requests. Please wait.
8:51 PM Support session established with Abdus.
8:51 PM Abdus has ended the session.

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Rogers_Chris
Toronto, CA
Dec 11, 2013 7:04 pm EST

Sorry to hear that unionsoc, tweet us @RogersHelps or leave us a comment at Facebook.com/Rogers and we'll be happy to look into your issues

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1:39 pm EST
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Rogers Communications fraud

Rogers does not provide the level of service as internet speed and download limit for the declared price and forces the customer to buy an expensive new modem to increase the limit, even though the money is already taking for the increased limit. Since the modem model can not influence the limit set by the company, this technique looks like a fraud, and undermines the reputation of the company. As a result of research, I found that there are ISPs offering at a much lower rate unlimited service and faster speeds.

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Serenia
Toronto, CA
Dec 17, 2013 8:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

As for Rogers, in my family we are on the second highest Internet bundle - paying $125 per month for 250 GB. we have some hard core gamers in this family and this bundle suits us perfectly. As for the speeds you are complaining about - those are only restricted by the COMPUTER you are using and the RAM size you have - not the modem and not the cable. In my family we have 2 PC's in use. One old one with VISTA and 1GB of RAM. The new PC has Windows 7 and 6 GB of RAM. The Windows 7 PC runs nice and fast - with no trouble downloading at all. The VISTA PC loads up very slowly. It is clear that it is the amount of RAM that makes the PC fast or slow - not the Modem and not Rogers.

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Serenia
Toronto, CA
Dec 12, 2013 9:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

I checked out the Teksavvy website and guess what - They Do have a bandwidth limit - just like every other ISP in Canada does. That Unlimited bandwidth is only available at NIGHT times! The information below is taken direct from their website.
Unlimited Usage between 2am and 8am
For our cable customers we are offering unlimited usage between 2am and 8am. This allows our customers to download large items free of charge during this time period. Items downloaded during this time do not count toward your Bandwidth limit.

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4:37 pm EDT
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Rogers Communications collect calls added to my phone bill

On May 19 2013, between 1:03AM and 1:22 am 37 calls were charged to my phone number. When I complained to Rogers, I was told I would haved to wait 60 days to investigate. No one has ever gotten back to me. I called today, for other issues with Rogers, and was told I had to call Triton Global, as these chareges came from our number. No one in our house was even up at that time. I find it very disturbing that this can happen, and that Rogers is deflecting this. I need these charges reversed. Have also contacted Triton. There are numerous complaints on this site against Triton. Where there is smoke there is fire!

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Rogers_Chris
Toronto, CA
Aug 22, 2013 6:29 pm EDT

Hi George, we'd be happy to look into this. Please contact us @RogersHelps or Facebook.com/Rogers so we can get a look at your account.

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Rogers_Chris
Toronto, CA
Aug 22, 2013 6:29 pm EDT

Hi George, please reach out to us @RogersHelps or Facebook.com/Rogers and we'll be able to look into this for you on your account.

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5:26 pm EDT
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Rogers Communications unable to cancel service

So I ordered Rogers Internet and Digital TV in January 2013.
Service was fine for a month and a bit when I woke up one morning to go to work, turn on my computer and realize my service is suspended. A redirected screen came up asking me to call their 1-800 number, which I did.
They informed me that I had an outstanding Bill from 5 years ago for about $200 and suspended my service until it was paid, which I did. My internet was turned back on. 3 days later the same thing happened again. They told me I had another unpaid bill for over $100. At this point I felt like I was being extorted so I decided to cancel my service. I told them to send me a final bill and I would pay it, less the second 'old' bill, which I'm not sure is legit or not. This is where things get funny. The REFUSED to cancel my service. What? Is this really happening? I unplugged my digital box and modem, and called once more prior to returning to let them know I would be dropping them off at the local Rogers store. You know what they told me on the phone? They told me I wouldn't be able to return it and they will reject it at the store.
I'm sharing this because I find this whole thing ludicrous. Here I am a Rogers 'customer', and they refuse to cancel my service as well as refuse to accept their equipment returned.
I walked into the store and returned their equipment without giving them a chance to 'reject' me.
I cannot believe the power trip these clowns have thinking they can dictate whether or not I remain a customer.
I switched to their competitor and have been happy with the service.
When dealing with the big companies who provide this service, you really have to pick your poison. They are all bad. I really wish there were more options.
Thanks for reading, and good luck.

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11:43 am EDT
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Rogers Communications awful customer service

Horrible customer service. Called Rogers to add on the $10/month more for unlimited internet downlod and upload promotion that I got in the mail from ROGERS. When I called after being on the phone for 15 mins speaking to 3 different staff on the phone, finally the last staff member decides to tell me that I can't get that promotion bc I don't have rogers phone service. What a waste of my time ... This business has horrible customer service, I've asked and requested and demanded NOT to get Rogers home phone service deals sent to my house but keep getting them. Horrible customer service.

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Rogers_Chris
Toronto, CA
Jul 18, 2013 1:13 pm EDT

Hi Toronto2013, the cost of unlimited is $30 for customers who don't have each of our cable, internet, and home phone services. If you have any questions, we'll be happy to help @rogershelps on Twitter or Facebook.com/Rogers

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1:58 am EDT
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Rogers Communications rod

The movies on Rogers demand suck period. Very low in variety and when I look at movies in the new this week category, there are movies from a month ago still up for selection and viewing. Sometimes there are no new movies for the week at all. Not only is $5.99 for a supposed new movie asking a bit much but even movies that came out 20+ years ago are $3.99! Are you kidding me... That's preposterous! I'll give you a little tip too; sometimes refresh the list a little... take some away add some new... even in the older categories. Who wants to scroll through the same list with the same movies in it that every one's seen 1000 times? Have a little creativity! Rogers is responsible for aiding in the closure of most of our local video stores where you could rent 1, 2, 3, 4, 5 maybe even sometimes 6 movies for the price that your asking us, the people to fork over. These video stores cared about there customers... unlike Rogers! Greed, Greed, Greed! Money, Money, Money! That's all that matters to this outrageously pathetic company. For a billion dollar company you should have pretty much every movie in the world available for viewing at anytime the consumer wants. If that isn't a possibility than sub some in and sub some out... It's not rocket science, or is it? Also add in some better deals from time to time. A good start would be to maybe give good standing customers a free movie from time to time or even at least once a year. Show some real appreciation for your customers that pay an arm and a leg for your services. I love movies and could honestly watch them all day and night. Nothing is better than relaxing and watching some excellent flicks. Lets get the ball rolling but first watch out so you don't get steam rolled in the process!

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1:33 pm EDT
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Rogers Communications 60 gb cap

Rogers has updated their internet access and increased their price accordingly. They has advertised that: We're pleased to inform you that we're upgrading your Rogers Hi-Speed Internet service again at absolutely no additional charge so you can surf more than ever before! Best of all, you don't have to do a thing - your Rogers Hi-Speed Express Package will be automatically upgraded on June 27, 2012 to include a higher monthly usage allowance of 80 GB (currently 70 GB).
Today (April 4, 2013) is the first time I'm paying attention to my cap and it is 60GB. I asked the eason for not changed to 80 GB. and their answer is due to mt modem with docsis 2.0. I believe they can use this as a reason to limit my speed, but shey sould not use it to limit my cap as now I can reach 60GB. I asked for clarification where is written that with docsis 2.0, my cap will remain at 60GB and they have not provided answer. I believe this is just a way they forced me buy new modem while it is still sufficient for my needs.

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Rogers_Chris
Toronto, CA
Apr 07, 2013 9:33 am EDT

Hi ChangZ, we've always mention that customers need to have a DOCSIS 3 modem to take advantage of these improvements. Here are a couple posts on our Redboard blog over the past few years where it's mentioned.

http://redboard.rogers.com/2012/rogers-increases-internet-speeds-to-provide-you-with-our-fastest-connections-to-date/

http://redboard.rogers.com/2011/rogers-meets-changing-customer-needs-with-new-hi-speed-internet-tiers/

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11:34 am EDT
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Rogers Communications pvr remote access

From the MY ROGERS part of their website you used to be able to remotely access your PVR to erase recordings, add new schedules, etc. In the last few weeks they have "upgraded" this service (now called Rogers Anyplace TV Home Edition) but it is anything but Anyplace. Their Anyplace service is ONLY available on a Rogers network which means no go from anywhere outside Canada, for example from the USA.

This has happened only very recently so maybe the complaint level is still very low (many people may not be aware of this change) but I was still offered a $100 onetime discount on my bill when I complained that my service was being reduced without any reduction in cost. If enough people demand this they may rethink the change in PVR access (but probably not) but at the very least it will cost them some bucks and customers should be somewhat less ticked off.

Good Luck!

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11:33 am EDT
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Rogers Communications failure to upgrade plan resulting increased fees

On March 10 i upgraded my wife's flip phone to a samsung 3 smartphone as well as upgraded her phone plan. We had no long distance plan on her flip phone and no data plan. She was not in a contract. We used T Booth in the Sarnia Lambton Mall. I changed the plan to 1gig of data and unlimited calling anywhere in Canada. This was an increase cost . It was explained to us at the T Booth store and was understood. Once the upgrade had been completed at the T Booth store and the phone was ours and Rogers had been contacted at the store while we were present, we were informed we were good to use the phone for long distance anywhere in Canada only and data with new smart phone. Yesterday we viewed our Rogers account online and found additional long distance charges beginning the day we upgraded our plan March 10. When we contacted Rogers they informed us that the upgrade does not take place because of their billing cycle and that this plan upgrade will not take place for this month and for the next billing cycle next month. Rogers bills a month in advance so I am told. After this time the Roger employee said everything is ok and we will be on our new plan and the increase cost of the plan will be the only charges we should incur. Rogers said T Booth put the plan change into the computer and then for some reason T Booth reverted the new plan we had upgraded back to the old flip phone plan. T Booth says they did not and Rogers did this because of the billing cycle that does not allow these changes to take place and Rogers knows this but refuses to do anything about it because it is a money maker for them. We were also charged by Rogers an access fee of $35 dollars and a $50.00 hardware upgrade that had been waived at the T Booth outlet and is stated in the T Booth document they gave us. ( i.e. no 50.00 upgrade fee) The person at Rogers indicated that our long distance charges for the upcoming cycle would be in her words "astronomical" because our plan had not changed and we should be prepared to pay additional charges although she could see a bill yet she looked at the data and long distance usage of our smart phone to make this determination. When the above was explained to the Rogers employee her attitude was " tough" and to take the issue up with the T Booth store. So it looks as if we will have to fight next month to get these charges voided. The T Booth store was helpful and called Rogers on our behalf when we went in and had some of the bill reduced but next month we will have to go again to the T Booth because the next billing cycle is May 11. I have left out total additional long distance charges and well as data charges because I have not received the update on the online account.

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blabdude
Toronto, CA
Oct 26, 2013 8:22 pm EDT

We called to cancel and were offered a good deal. Once we picked up the router, they said that the offer was invalid and we could not get the mentioned 300GB Hi-Speed Extreme Plan for $45 When we called customer service again they refused the fact that they made that offer after 2 hours of holds and 3 transfers.

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Rogers_Chris
Toronto, CA
Mar 27, 2013 3:19 pm EDT

Please reach out to us @RogersHelps on Twitter or Facebook.com/Rogers so we can look into this further.

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7:14 pm EST
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Rogers Communications overcharging inappropriately

After years of service, rogers hit an all time low, they almost doubled my bill inexplicably, I contacted the presidents office of rogers, who only patronizingly called me back, and attempted to strong arm me by telling me that 30% off the doubled price ($140/month) in their mind was a good deal - it is not a good deal, depsite their attempted brainwashing. My choice is cancel rogers completely, which is what I did, and I suggest droves of other people don't tolerate their monopolistic business practices.

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SKOR
Toronto, CA
Feb 06, 2013 7:47 pm EST
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They did not double your bill unexpectedly.
Your 12-month promotion package that gave you 15% of TV and free digital terminals expired. It clearly says "Savings 15% off TV- 12 mths" on your invoice, and shows the entire rental fee for each terminal was waived.

You actually called the president's office because you thought a 12-month promotion would last longer than 12-months?

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7:38 pm EST
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Rogers Communications bad customer service

On November 30th, 2012 I called Rogers to make a change to my tv service. While on the phone call I was persuaded by the agent to switch my wireless service to Rogers as well, so I agreed and was advised that my new phone would come by mail. On December 1st, just 2 days later, after thinking about it further, I decided I didn't want to switch and called them back. I spoke to an agent and advised that I did not want my phone number to be ported over and that I didn't want the wireless service anymore. The agent advised me that all I had to do was refuse the delivery of the phone and that was it, that he had submitted the cacelation request. On December 15 I went to the post office where the phone had been delivered and told the clerk that I did not want the package. I didn't even see the box the phone was in, I just signed off on the return of the package.
On December 19th I woke up and looked at my phone, no service. I called my service provider and they advised that I no longer had an account with them, that my number had been ported over to Rogers.
Now I have no phone and no service.
I tried to have my number ported back to my original service provider, but the port over to Rogers took 2 days to complete. During those 2 days I called Rogers several times and they did not do anything to help me. they didn't even tell me that the port was still in progress . They just told me that my service was with them and pretty much that it was my fault for changing my mind.
Finally on December 21st I was able to try porting my phone number but during the port, Rogers cancelled my account and the port was not successful. So I had to call them back and activate my account for the port to be completed.
For four days I went without a phone since my account with my carrier had been cancelled and I did not have a phone for the Rogers account. I only have a cell phone, no home phone so it was very frustrating to go without a phone.

I filed a complaint with the office of the president and they were very unsympathetic for the situation and implied it was my fault. Offered me $50 credit and that's it. Later on I got my bill and it had $60 worth of charges for "usage". The credit offered did not even cover the amount I was being charged for usage on a phone I never even saw, never mind used. They didn't even address the issue of them giving me wrong information to begin with, which caused me to go without service for days or the fact that when I had called on December 1st there was already a port request and that it could not be canceled. The agent I spoke to failed to tell me this information and just let me think that by refusing the phone, my phone number would not be ported.

I have 2 other services with them and have been a customer for many years. It really is unfortunate that they care so little about keeping the customers that they have.

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Isabella never
Toronto, CA
Feb 04, 2012 11:29 pm EST

worst customer service ever. Person on the phone was rude and unhelpful. He sighed as if I was wasting his time.

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Rogers Communications permits identity theft

Rogers allowed someone to go in and alter services on my account. When I received the email notification of the changes I immediately called Rogers to tell them a mistake was made. They had to escalate my call to a manager. He called me a liar and said that what I was telling them was impossible. He said Rogers had confirmation that my ID had been given to the store clerk and that the modem serial number in question was physically in the presence of the store clerk. I had read the serial number off the back of the modem sitting on my desk. The store supposedly holding the modem is over an hours drive from my home. The Rogers manager I spoke to took none of this into consideration. He said I would "have to bring in the modem to the nearest store to prove I had it".

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William Wirth- Torres
, BI
Dec 23, 2012 12:47 am EST

Never mind I just found out it was my wife who used my account. It was supposed to be a Christmas gift to me but they ruined Christmas by sending the confirmation on my email. I will be getting my lawyers and suing them for this.

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5:05 pm EST
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Rogers Communications contract terms not respected

I got a phone call from Rogers rep on December 5th. She was talking so fast and did a great job at pushing a new contract down my throat. I have 2 lines on my account since many years. I am with rogers since 2006, just because I am lazy to switch with other company.

I completely agree with most of you people that have issues with their horrific policies. You as a customer would expect that you have rights. Yes you have the right to don't say anything.

Anyways, since my phone on my main line got really old (Xperia X10), I decided to accept their 6GB super plan with an upgrade to a Samsung Galaxy S3 (SIZE was not specified, expected a 32 GB). Given that the discount was an amazing 70$ from 150$. That was crap, the phone they have sent is 16Gb, which is 100$ on their site (we are talking about their 3 year crap).

Now, Rogers and I agreed for: that plan, the phone and 100$ to the shopping channel. Only that the gift card was not being sent, yet (it's 16th of December now). After talking to the pathetic customer service and an arrogant manager, who insists I'm insignificant as a customer that they will change their policy because of me. Listen up Rogers, you don't own anybody. We are paying you! As a consequence your service exists because of that!

Here is the problem.

They don't want to give me the 100$ gift card because I have an outstanding balance. I totally don't buy that crap sI'mply because the offer was made on dec 5th and ROGERS knows which accounts are eligible or not. So, if an account has an outstanding balance, don't go and sell your lies!

Another big complaint I have, after using S3 for a week now. LTE on rogers sucks battery DRY in less than a day. Rogers LTE is on 2600mhz/1600mhz AWS, it is totally not power efficient and they have plans to change their network to LTE 700mhz. Source : googling. So don't be surprised if your S3 wont benefit a power efficient LTE tower.

Unfortunately, there is no good Cell Provider here in Montreal.
So people, do yourself a favour and go the extra mile, in a search for a different Cellphone carrier.

To return to my original complaint regarding the gift card not being issued. This breaks the terms of the contract as it was presented to me. I made my payment to rogers, and it is at the mercy of the banks now until the money clear up. Still, there is absolutely no guarantee that any gift card will be issued.

Maybe the best thing I can do, is return the phone, revert my plan, close my other line, and wait to close the other line in April 2013. Of course, close my account and live happily ever after.

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Rogers Communications internet - upgrade package flat out lies

I called Rogers to ask why their website said my package is supposed to give me 80 gigs usage per month, but I was being charged when going over 60 gigs. She said that the package was new, and I was required to upgrade my modem in order to get 80 gigs per month. And of course it would cost $3 per month more in rental fees for the modem. I asked why I needed to get a new modem. She told me that "your older modem can't handle 20 gigs more per month". Are you kidding me? Do you think your customers are idiots?

I asked to escalate the call and talked to another gentleman. I told him what she told me and he offered me a discount on my internet service price for 12 months. But then stated that this locked me in a contract with Rogers where if I cancelled their services, I would have to pay $20 per month left in the 12 month "contract". Wow. Rogers really have you by the short and curlies.

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Rogers_Chris
Toronto, CA
Dec 13, 2012 12:49 pm EST

Our Hi-Speed Internet tiers featured on Rogers.com require a Docsis 3 modem, Wilbury. You can choose to remain on your existing plan with your current modem, or you can switch. The choice is yours! :)

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WiIbury
, US
Jul 04, 2019 12:31 am EDT

I did not ask for your advice so shut up. These idiots made me so angry that I took my anger out on my mother who was only trying to be helpful. I was just angry at your company that I punched her in the face. She started bleeding and told me to leave her house. I refused Then she threatened to call the police.

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Rogers Communications third party charges

My phone bill is showing third party charges on my son's phone line from a third party (sprized.com). Rogers has allowed third party companies to text our individual lines. I believe these charges are fraudulent and Rogers should not charge people for services that they have not subscribed to. To subscribe to a service one needs to receive a an explicit message that states the cost of the service. My son has not received any such message and I do not know how his line was billed. I am now expected to cover for these charges. I believe the carrier should be responsible for services that I did not subscribe to. These charges are fraudulent and Rogers should not be allowed to get away with this.

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P.OD.
Saskatoon, CA
Apr 15, 2014 11:34 pm EDT
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Ouch, you really think Rogers would collect for a third party for nothing. They are making a killing off this. I received a text very shortly after

I received my phone and replied not knowing what it was. When I contacted Customer Service, I was told Rogers would never do that to

their customers and they had nothing to do with the company even though they were collecting the charges and I must have replied. When I

asked how to have it stopped she said she did not know. After receiving my next bill, I called again and was told the same thing again.

When I mentioned that Rogers had broken the contract by violating my privacy, I was reluctantly told that if I text "stop", I would receive

no more texts from the company. So I did and never received any more. If Rogers has the name and contact information they obviously

have an arrangement with that company and you can request that they block all Premium Text Services but you have to know about it first.

If you do not know how do you prevent it until you have an unfair charge. Roger's should be held accountable for their lies and thieving.

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Shirley5
Vernon, CA
May 08, 2011 8:04 pm EDT

I have $140 in Third party charges from Rogers. On their website there is a pop up that claims you can win a prize from Rogers--answer the question and put your cell number in the blank. I did this. Since then I have received multiple text messages with quiz type messages. I have never responded to them but now find that Rogers is paying this third party everytime they send me one of these texts. I spoke with a Rogers representative today (after being on hold for over an hour). He insisted I had subscribed to this service which I didn't and there was nothing they could do about it. He did agree to give me a $40 credit out of the goodness of his heart but would take no responsibility for the pop up on website nor the billing charges. Rogers, it seems, is making deals with scammers. I do not intend on paying these charges.

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Rogers_Chris
Toronto, CA
Dec 09, 2012 12:44 pm EST

Hi all, this is Chris at Rogers. When it comes to Premium SMS, we have made the process more rigorous. We require a two-step opt-in process. That means a customer has to double verify that he or she wants to receive the premium SMS service.

Customers wishing to stop participating in any premium text programs can text "STOP" to the relevant short code. When a customer texts “STOP” or “ARRET”, this should end the customer’s participation in the program and any associated charges.

We also offer itemized billing which provides the name and contact information of the Premium SMS provider right on your Rogers bill. We have gone a step further and now offer the ability, at no charge, to block all Premium Text Services from being activated on a customer’s device.

SKOR
SKOR
Toronto, CA
Dec 08, 2012 7:33 pm EST
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Your son entered a contest through text messaging. He did not read the fine print explaining the recurring fee.
He needs to text STOP to their number, or the charges will continue.

Rogers is not making any money on the charges - sprized.com is - so it is up to sprized to reverse the charges, not Rogers.

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vic2011
Bowmanville, CA
Sep 10, 2011 5:21 am EDT

The same thing happened to me. I did not open or respond to the texts as I only have an emergency phone. As soon as my plan is up I'll be taking my over $2400/yr. elsewhere. Rogers is in bed with these companies and they will regret as they lose their customers, so I hope they enjoy their short term windfall.

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Alex1212
Ottawa, CA
Aug 23, 2011 12:40 pm EDT
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Correction to my above post. I do not believe Rogers owns any of these 3rd party billing companies BUT I do believe they are receiving financial incentive from them.

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LUCYD
Brampton, CA
Aug 23, 2011 3:33 am EDT
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Good for you Alex1212 ... Rogers needs to start taking this seriously, so I hope you are able to get somewhere, especially with your special circumstances. All the best ... keep us posted.
Anyone with same situation that was able to get anything back from Rogers or from 3rd party company, please please do tell !

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Alex1212
Ottawa, CA
Aug 23, 2011 2:23 am EDT
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Fraudulent 3rd party billing( from an adult site) showed up on my rogers bill this past week( sent to my 7 year old daughters phone). I called Rogers and they gave me the same run around.I said under no circumstances is third party billing to be allowed on our phones but they claimed they could do nothing about it.Personally, I believe Rogers has total or partial ownership of these 3rd party entities. I am seeking legal advice to see if I can sue Rogers for not protecting my 7 year old daughter from potential sexual predators.

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johnjohn626
Abbotsford, CA
Aug 14, 2011 6:13 pm EDT
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Same story for me, the funny thing is 3rd party charged $15.00/ month on my mobile stick internet, but i never got any text from them. so have to call them to cancel and get a refund, but is a headache to cal rogers back and forth... and rogers also renew my service agreement with out my knowledge.

VetoForBRs
VetoForBRs
Minneapolis, US
Aug 12, 2011 9:05 pm EDT

"YOU SURE SEEM TO LIKE TO TELL PEOPLE WHAT TO DO AND HOW THEY SHOULD FEEL. "

And then you said...

"... NOW, WHY DON'T U GET BACK TO WORK AND AT LEAST TRY TO DO SOMETHING FOR THE COMPANY THAT U R TAKING SPACE / OXYGEN / TOILET PAPER FROM !"

You... are an idiot.

"BTW, I GOT E-MAILS AGREEING AND THANKING ME FOR MY COMMENT TO YOU AND THAT U R AN ###, ALONG WITH OTHER WONDERFUL DESCRIPTIONS. "

LOL... emails, eh? Pussies. It was probably only one single PM from Marco... or whatever that [censored]'s name is from above. I am glad you have fans though.

P.S. I like my cushy job that allows me to play on ComplaintsBoard all day. Work smart, not hard.

Rogers Communications In-depth Review

Business Overview: Rogers Communications was founded in 1960 and has since expanded to become one of the largest communication and media companies in Canada. They provide a robust catalog of services including wireless communications, cable television, telephone, and Internet connectivity. Despite a competitive industry, Rogers Communications has maintained a strong foothold due to its comprehensive services and widespread recognition.

Quality of Service: In terms of speed and efficiency, Rogers Communications brings high-speed internet and effective wireless coverage. However, like any ISP, they do experience periodic network downtimes. The company’s customer service can be a mixed bag, with some customers noting exceptional support, whilst others face longer waiting times. Their commitment to support and maintenance is commendable, with regular updates to hardware and software in a bid to improve customer experience.

Product Offering: Rogers bundles a range of services — TV, internet, home phone, and wireless — with flexible options to accommodate various user needs. They have consistently embraced and executed technological advancements, including 5G, which has further elevated their service quality. User experience is generally good, though comfort levels can vary per specific products or services.

Pricing: Rogers Communications offers competitive pricing matching the industry standards, though they may appear expensive for basic packages. Comparing with competitors, prices are in a similar roundup, although the specific features in each package may vary. Rogers often provides promotions and discounts, especially for bundled services or long-term contracts, which can enhance their value for money.

Network Coverage: With a strong regional presence in Canada, Rogers Communications dominates in many areas with its superior network quality and reliability. Continually updating their technology ensures customers almost always have the latest in advancements, including the growing reach of their 5G network.

Customer Support: Rogers Communications offers several modes of communication, including telephone, chat, and social media for customer support. While there are periods of high-volume which can lead to longer waiting times, most customers find their issues resolved effectively. 

Corporate Responsibility: Rogers Communications has shown commitment towards reducing its environmental impact and actively participates in numerous community-related initiatives. The company also places a high priority on ethical practices, including a strong stand on data privacy and consumer rights.

Online Presence: The Rogers website is informative and user-friendly, providing a hassle-free way for customers to access and manage their accounts. Their mobile application equally offers a seamless user experience. Their social media platforms are actively used for customer support, updates, and promotions.

Company Culture: Rogers Communications ranks well with employee satisfaction, offering competitive benefits and fostering a growth-oriented environment. They promote diversity and inclusion, making it a forward-thinking entity in the corporate world.

Final Verdict: Rogers Communications offers solid coverage and an expansive suite of services with state-of-the-art tech, although their services might be costly for some. While improvements could be made in customer service, they generally handle issues effectively. Their online platforms are easy to navigate and they maintain a high standard of corporate responsibility. The company's future seems promising with continued expansion and investment in new technology.

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