Rogers Communications
reviews and complaints

I discussed my home internet bundle with a Rogers agent and agreed with the bundle price on November 6, 2021. I received the Residential Service Agreement from Rogers on the same date. The bill I received on Dec 4 was not aligned with the agreement at all. I called Rogers and talked to an agent for for 3 hours this morning (Dec 5) to try to resolve the billing issue. The agent suddenly cut off my line. When I tried to call back, I was told that I need to wait in line for another 50+ min. How does that make sense?

When I asked the agent for his name/employee ID, he refused to provide. So, I cannot even trace who I talked to.

My account number is [protected]

My home internet price jumped from 70$/month to 135$/month in september without any notice. Upon calling I was offered a new promotion of 84$ monthly + smartstream service which required a new modem. When the operator was close to completing the sale I was informed that my identification on the account was incorrect and that I would have to correct it in person before completing the sale. Upon confirming identification and calling again, the same problem occurred and I was told that I was considered as an international student even though I am 65 and have been with rogers for over 10 years, we are now in november with the same issue. Upon further calls in November, I was informed twice that an internal investigation was to be done on my account for any malicious activity or errors and that I would get a call back within 3 days upon this matter. It has now been a full month since the first mention of this and 3 weeks since the second call informing me this. Rogers' in store assistants are unable to do anything on this matter since "everything gets done by phone" and the phone operators consistently run into the same problem and request and investigation which never gets completed. It has now been 3 months since our initial problem, not only are we paying more than our original 70$ for our internet service (currently paying 90$) but our service is also incredibly poor with constant service outages and general poor speed for our price range.

November 29, 2021

I'm writing this to complain about your door-to-door sale reps. I don't appreciate being hassled and pushed by these people to purchase Rogers services/products.

I had a sales rep come to my door 3 times today, pushing me to switch from my current provider to Rogers. He showed up at 4:30pm, and he said was the rep for the Courtice area. I told him I was not interested. The same person came back around 7pm and my husband told him the same thing - not interested. He then came back a third time about 7:15pm! I'm really not impressed with this. If this is how Rogers runs their business, I'm glad I'm not a customer and quite frankly will never become a customer. No means no and it would be best if your sales reps learn that!

Case # C [protected] ….. Fido / Rogers request, already documented (escalated 2x to the Office of the President)
I filed a complaint last Friday Nov.26 regarding device rebate on phone number ending 9975.

I received an email that the recipient box was full. Does it mean that my complaint was not received?
Do I have to resend my complaint?
Please let me know.
Lilia

I have never been mistreated and shown up front disrespect when engaged in a financial transaction the company such as yourself in size and stature!

Upon on bated breath, I waited for your Rogers Go wrap to come up to the elevator of my suite and deliver my brand new Motorola Edge 2021.

I open the door and with a big smile I forget her name possibly it could be Shannon.

Being so unused to so much company
I.e. yet only one other person in my home in such a long time, I almost forgot my manners.

Getting to the point, she brought out my phone we sat in my kitchen, and I honestly felt like I was being taken care of with a nice warm comfy blanket so to speak by your company not being Rogers Wireless.

She at the conclusion almost of our meeting, open up her laptop and then inform me just how well of a credit score I even have with you guys which made me feel obviously loved lol.

She started looking around and seeing since I am Canadian armed forces 8-year combat engineer veteran amongst other titles.

Or at least that's kind of the atmosphere that you're representative introduced her next proposal.

She kept doing some water typing on her laptop and looking at me going I'm trying to answer as many promo codes as I can to see whatever else you qualify for since you're such a high credit stature with our company etc

That being Rogers Wireless.

Quick note to the reader, I may not be fully versed on the exact company name or division of Rogers.

She looks at me and said well since you have such credit you get a free tablet!

Some HTC second rate lower a company tablet but sounds good.

I specifically remember asking her as a rebuttal to that, how free is it?

And I looked in her eyes when I asked this question.

She said it's completely free, all you're going to need to pay is approximately $7 and change for per month for data there will a $50 activation fee.

I don't 100% remember all the details. if things get more serious if I don't find resolution this as you will clearly deduct from for the reading.

So I got my tablet and she said goodbye everything's cool and we both when are separate ways on our own individual journeys for the day.

I after the first month's bill on my Rogers app not the browser.

I noticed that under the phone number of the tablet that the SIM card that this representative gave me, there was a finance fee of approximately $7 and change and my name was on the financing of the tablet for that amount!

I say again, I looked at the bill and on the tablet's SIM card phone number on the bill. There was an amount of approximately $7 and change to FINANCE the tablet per month!

AND NOT THE $7 IN CHANGE THAT THE REPRESENTATIVE INFORMED ME THAT I WOULD BE PAYING PER MONTH FOR THE USE OF THE DATA.

There is way more to this story but that is the main COMPLAINT.

And that is Ladies and Gentlemen.

That in my opinion, if one individual proceeds to, in the Victim's Name something like Monthly Financing Charges.

For example..

Without the victims expressed consent or Knowledge there's nothing short of FRAUD.

Actually it's fraud in my humble layman's terms, whilst representing your company and very much on the clock at the time.

Suffice to say, there is more to this but I'm already probably not allowed to even write all that I've written.

Guess we'll see.

Ladies and gentlemen.

Before I make up my mind whether I may or may not go to the courts and/or
CRTC to further my complaint.

I am somewhat aware that I will be advised or maybe advised.

If I have tried to resolve this matter at the lowest level.

Hence this letter...

If you made this far, you have my everlasting gratitude.

I await your reply.

Yours Truly and Respectfully,

Adam Z. Stefaniec

MCpl (Rtrd)

I have received at least six recorded voicemail communications from from 18557047980 since September. The most recent email which accompanies these recorded communications states: "You have a new Voicemail Message from [protected] received on Tuesday October 26, 2021 at 6:32 PM.
To play your Voicemail Message double click the attached file.
From: [protected]
Received: Tuesday October 26, 2021 at 6:32 PM"

I have a saved copy of the file. It, like the five or more previously received voice messages, gives no information about a real problem, it simply requires that the recipient call [protected] immediately about an account problem. Each such call takes more than an hour to reach a live Rogers Agent, and each results in confirmation that there is no problem with my account which is always in good standing. These annoying and inappropriate recorded or computer-generated messages result in a waste of my valuable time, and serve to tie up the Rogers Communications' telephone lines.

My husband ordered a cell phone upgrade for an iPhone 11 on Labour day when they had a really good deal. They processed the order and then 3 days later they sent an email saying the phone was on back order for 4 weeks. we waited 5+ weeks but still hadn't heard from them.
On October 13, we phoned Rogers to inquire. They told is they didn't know when the phone would be in stock and then spent time trying to get him to agree to a different phone that cost twice as much. This is called a "bait and switch".
It is important to note that they are still advertising the iPhone 11 on their website, with no indication that you can't actually get the phone. You only find that out days after you order.
I have been a Rogers customer since 2007. I find this to be disgusting behaviour. If they don't have the phone in stock, and they know they cannot fill the order for weeks or months, they should say that on the website when ordering.
We were looking at other companies deals at the same time we ordered Rogers deal. I feel they did this on purpose to keep us from taking advantage of other deals from different carriers, knowing full well that they could not honour the deals they offer.

thursday October 7th our cable was accidently cut therefore had no telephone internet or television. there is no way to contact them to get it repaired.
THIS IS WRONG PEOPLE HAVE COME TO RELY ON PHONE SERVICE .
fortunatly Bell canada is having there new fibe service install underground where I live and the staff of the contractor came by and made a temp repair now I have wasted probably 15 hours on the services trying to locate the repair department of rogers THE PEOPLE WHO PRETEND TO BE A COMMUNICATIONS COMPANY bit liking looking for a needle in a haystack.
CAN ANYONE HEAR ME I WANT THE CABLE REPAIRED SOON THIS IN NO GAME NO SERVICE ON PAYMENT
sharon coppin
40 munro cres
uxbridge ontario
sharon.[protected]@outlook.com
[protected]

I have a SIM in my android that has stopped working, but the device itself has not.

This has precipitated 2 diostinct complaints!

Prelimianry:

The account associated with this is a very old grandfather that i have been keeping as it is unreplaceable.

1) Communication responsiveness:

After an exorbitant amount of telephone run-around, I was told that the account was archived (albeit without my permission or notice).

Attempts since to contact rogers have been far from adequately responded to. example: the last attempt pt me in a queue said to be 3 hours long with no callback option. This is useless!

2) It is very possible that this now non-working account is still being billed, hence there is a financial import.

Impleaded:

1) That Rogers resurrect the grandfather and sort out the problem, as much on principle as the account.

2a) If this proves truly and technically impossible, and ONLY then, that that account be terminated and any charges related to the time from its last use (circa October 1, 2021) be refunded and that account finally closed.

2b) That I be formally assured that no sort of veiled repercussions on regard to any and all accounts that I may hold with Rogers or any of its subsidiaries or affiliates precipitate in respect of this, akin to the principle of witness protection applied to witnesses in cases of criminal law.

Clearly it is not my intention to let this case be discreetly de-escalated to state of having been unrespected, however the expected amount of any improper charges is expected to be small, likely less than $100.00 CAD.

This complaint has also been announced to a select list of other authority figures, in the interest of holding all responsible, each for each, for their roles in the solution in case further difficulties should arise.

Hopefully this will be sufficient to prevent further acrimony or « vacarme! »

Best wishes,

Bruce Martin

i had a rogers tech come out after spending an hour or so the guy tells me he can't fix the problem i'm having & to make it worse he took off channel 23 the weather Network so not only now i can't get the Family Channel 51 or even channel 25 YTV but now i can't even get back the Weather Network where does Rogers get these guys he tells me i have to wait 2 whole weeks & then i have to call Rogers again to tell them he was unable to fix it which means they have to send another guy out to replace both next boxes holy cow is the whole company going down the tubes or what

Hello... I have been a Rogers customer for many many years and seriously considering moving onto Bell. You keep charging more on my monthly invoice yet the service and choice of tv programs are getting worse and worse. You ran 3's Company for about 2 years over and over... Everybody Loves Raymond for years as well and substitute stupid tv programs like Saved By The Bell... Why can't we see programs like Mash, All In The Family, Golden Girls, Happy Days, Bonanza. Bell has them, I know because my kids all have Bell and they watch them all the time. You tell me when I phone your office that you have no control over television programming, well who does? as I said my bill keeps getting higher and tv programs are awful... Saturday and Sunday nights when people are home to watch tv there is very little on. Please reply to this at [protected]@bell.net. my name is Maureen Palmer, 54-1690 Walkley Road, Ottawa, Ontario Canada. I don't know the name of the channels you used to run 3's company, Everybody Loves Raymond but I know they were channel 43 and 293... Please shape this tv programming up to par or you will be losing a good customer to Bell, as I said with much better programming then Rogers has...

Mr. Todd Vienotte once again manage to make inappropriate comments on the radio. Calling People Clown is bullying, he has been calling people over and over during his presence on the Rick Howe show. enough is enough, when will he be removed from the chair? he has bullied, abuse his power, discriminate people on daily basis. If someone has a concern, he will hang up on them and call them name after wards. is there a need for this kind of attitude when you are sitting for someone elses show?

I guess that Rogers don't take there complaint very serious at all when I put a complaint in against there 2 tech people who came to my house to move one simple cable in the ground. Plus the two tech people were very rude also when it came to the work in was very nice to when they say rude things towards the home owner. As far as I am concerned that I am think about switching to a satilite dish with free to air at least I would be getting better service then Rogers.

I have been a Rogers customer for years, I have had an ongoing problem with intermittent internet. I have had at least 12 or more Rogers Techs in my home. The cable from the pole to my computer has all been replaced and is all brand new, I have had my Modem replaced at least 8 times in 3 years. Just before Covid I had a Tech here and told him my story . I asked if the problem could be further down the line and he said that he was checking that to see, He told me I was right that it was either down the lines away from my home or all the way back to the Rogers depot in London. For over a year during Covid my internet worked fine and now since May 2021 my internet is screwing up again. I called once again and I'm being told I should upgrade to a Ignite Modem and I will save 30 dollars a month for a year and I will only pay $74, 95 a month. I only pay $66.66 a month now and I live on a Disability Pension so I can't afford to pay anymore then what I am already. Is this just a ploy to get people to pay more for their services. Why can't Rogers actually fix this problem without costing me more money. Do I need to get a different Internet supplier or can Rogers actually FIX THE PROBLEM.

Has anyone noticed that Rogers has stopped providing the date of production/release and featured players in their channel guide? This information had been provided previously.
If a listing doesnt contain this information how are you to know for example if the Dragons Den episode is from 2019 or from 2021. Today TCM showed The Misfits and the channel guide didnt mention the stars.
By omitting this information the channel guide provided by Rogers is nothing more than a listing of the various shows in their time slots, no real information provided.

I returned a totally unused Sim card still in original package) and requested a refund. reported to BBB without success s but got an offer of a $10 gift card which I could not use! as a senior on a fixed income this was not acceptable. did not request the postage I paid to return this card. $4. I was going to get started with Chatr cell phone coverage but lost my cell phone.

Absolutely horrifying experience with Rogers Billing department staff in the last two days.
As they issued a bill with incorrect amount I called them to rectify it. Because their agent could not figure this out and raised his voice at me twice i've asked for a supervisor and was disconnected after 1 h.
I called back, spoke with another agents and after waiting for a supervisor for another 2h got disconnected.
I called next morning, today, and the first agent disconnected on me after 20 min. However the second agent was great and got me to a manager called Tammy in Windsor. Such a mistake- not only that she did not even try to apologize or take the ownership of the situation, but she has shown the worst CS for a person in her position. She threatened to withhold my credit (that they overcharged me ) if I complain about her and said that she is the final authority with Rogers. What a shame. She did not solve the issue as she did not wanted to understand it.

I called Rogers to upgrade my hardware on June 21, 2021, as I was qualified for this. I asked the agent that if the promotion of free galaxy buds will apply as it is ending on June 21, 2021. I was told in affirmation and told that you will get an email from Rogers on the same date which is proof of purchase and then you are all set for the promotional item.
I didn't get the proof of purchase email but only the account change email I received from Rogers. I called to notify and was told by another completely not aware of what she was talking to an agent that no problem you are all set it is all automatic, do not worry. I requested to put this on file, which I am not sure she did or not.
On June 24 I received proof of purchase showing the start date of June 24, 2021. I called right away to Rogers and then another clueless agent said it might be a system error. So I asked to cancel the order, although I received the phone in the next day or so.
Then I was transferred to remorse department and the lady said she will cancel and place a new order for me but she needs my consent to do the credit check. I argued I'm an existing customer but she insisted. I asked no one has asked me previously when I originally placed a hardware upgrade order. She said she is sorry about this, they should have asked.
This sounds to me like an illegal act from Rogers employee of not taking customer's consent before checking their credit. I demanded to be transferred to Supervisor but she simply hung up on me.
I did return the Samsung s21 phone and verified that it has been received by Rogers.
I think I should be suing Rogers for not taking my credit consent also I demand from Rogers, honour the disputed offer to me or equivalent. They offer the prices but later on denied we didn't. I will ask someone at Rogers to please listen to recordings against my account number and you will find agents misstatements and clearly how they don't like a customer to talk to supervisors.

Rogers Account # [protected]

Multiple attempts to contact Rogers by phone, email and chat have been unsuccessful.

In August 2019, without my knowledge, it appears that someone opened a Roger's mobile account in my name. I recently received a notice from a collection agency indicating that the account owed over $10, 000 and I was responsible. WTH?

Obviously, Roger's allowed an account to be opened without following the proper procedures. I am trying to get that initial contract, which will show that I was not involved and should not be liable for the debt. What is even more concerning is the impact on my credit rating!

Roger's need to contact me so we can resolve this. Obliviously I don't know any info regarding account passwords or questions these people set up. It's my name, address and my financial future.

They used an old email account of mine to valid it (ends in 88, which you have on file. I will monitor this account and await your contact. Please don't wait any longer.

Emma

This is the 5th or 6th time I have filed a complaint. It seems to me that you don't seem to resolve all complaints. Rogers is still calling me, which I refuse to speak to them until they provide me in writing why they haven't sent me a bill for a year, why they haven't contact me at all until late last year saying I owe extra money. Which I paid without a bill or summary telling why I owe extra. Since last May when I cancel my internet service, never rec'd a bill or any contact. Told my new bill would be $202/mth which I have paid every month and have proof of that. Even paid them extra this year because of the extra phone calls. But no more, I had enough and will not speak to them until I receive in writing answers to my questions. Tell them my bills have always been due the 3rd of each mth and that is when they get paid. I will not pay extra because I don't have to without proof. Rogers is BIG time in the wrong. They can call 100 times and I will still not answer until I get what I request. I don't give a [censored] that they won't respond by email because I won't respond by phone until I get what I want. CUSTOMER IS ALWAYS RIGHT ! Email [protected]@yahoo.com This is the last time and then I will go consumer affairs. Ontario gov or CRTC. ENOUGH IS ENOUGH A VERY UNHAPPY CUSTOMER Rhonda Higgins