Rogers Communications
reviews and complaints

On 07/03 I ordered services of internet, TV and cell phone. The installation of the modem and TV equipment was done on 07/06 On 07/11 my internet and tv stopped working without reasons and I hadn't received the cell phone either. I made contact with Rogers and was transferred to countless people, I waited for many hours until I finally heard that my account was canceled due to fraud. I didn't receive any notice nor did I understand why they did this. I tried to contact the fraud team and left messages but they don't get back to me. I have just arrived in the country, however I presented all the documentation that was requested of me, I have a work visa, Sin Number and debit card. I cannot resolve the situation, I am not able to work from home and I have a small child who cannot even watch television. Nobody helps me or returns, a sad experience, I don't know what else to do.

On June 17 2022, I changed my 2 Iphone 11's for 2 Iphone 13's and agreed to the 2 year agreement by Rogers for the uptimeth time! I have been a Rogers customer for years. I was told in store that Rogers was going to charge me $50.00 per phone for connection fee - that is a $100.00 only in connection fees!- but, I could call Rogers and ask them to waive that fee and that is exactly what I did. When I called Rogers on July 12 to asked them to waive the fee, they told me I could not get it waved because I didn't do the transaction Online! Really? I have been with Rogers for years (I could have changed Service Providers years ago, one that does not have Outages... Still, I am with Rogers). Long story short they were not able to waive the fees for me for the only reason I did not do the transaction online. This is absolutely ridiculous!

Please check Interaction number I1853170265 and the name of the customer service person was Patricia

I have trouble off and on before the black out on July 8 and it always the same reboot the route and TV box well I still have the problem but even more.

TV goes black for period of time then it will freeze or have no sound and the picture still working. I have rebooted unplugged for up to 10 minutes the Route and TV box. Tired using the chat and it will keep dropping Saying looks like something went wrong and I have to start all over agin. The internet it self only became stable late Sunday again after a few reboot`s

Thank you

The device was immersed in water, I sent it back to wellwise. They sent me a new device, but no sim card. I went to rogers store and got sim card. It worked for about 15 minutes. I phoned tech support. They sent me another sim card. It will not work in the new device. I went back to the insurance company. They have not tried to resolve this problem. I am put on indefinate hold and despite promises from operators have not spoken with anybody in their corperate dept...whom are the people they said I must speak with. At this point I am very frustrated and think that it is not my fault these devices dont work. The Rogers store said that it isnt their problem. It must be someones problem! I have coverage and am not being covered! Please do something. Sue Baker

I am currently in a plan under my soon to be ex wife's name. I asked rogers in store to change the contract, billing, and phone bill into my name. In store I was told I could return the phone in good condition and receive the 770 owing back but would have to pay 693 dollars to close the account to reopen again. I was baffled and called customer service. Upon reaching customer service I was told that not only is there no way around it (even though they used to be able to do it at cost as I was told by technical support). All I'm asking for it to continue the contract under my name same everything just under my name. Apparently this is impossible because of policy and you will surely be losing me as a customer. Truly disappointing experience. I've never been left so baffled by such a money hungry business tactic. I will be letting others know how shady you are as a company and plan to use another provider.

I am D Richard Cascadden. 10 65 Fiddlers Green Rd, London, Ont, n6h4v5.

I have been a customer of Rogers for longer than you have worked for Rogers. I grade your customer service as an F and getting worse.

I am on my 6th rented "box' in the last 4 years, each one lasts a shorter time period.

Last Saturday, about a week after my latest"box" was installed, I noticed one station, CP24, was not coming in. It was fuzzy with no voice. I called Rogers technical help, got thru (Surprise #1) right away. He was not able to correct the issue, but sent a techie right a way (Surprise #2). After trying several things and consulting with his boss, he informed me the issue was with the cable wiring within my condo. The wiring was old and had to be replaced, at my cost. When he left there were 2 more stations not being received.

After a night of reflection I determined his solution was pure BS!. It, plain and simple, did not make sense. I removed the power from the box over night, re-booted in the morning and am now receiving all channels,

I have since learned, my neighbour in unit 11 is having the same issue with stations not coming in.

Re c [protected]

The cable freezes. It stopped working on Friday the 10th. First call, was told an area problem, fixed soon. 2nd call, 6 hours later, told it's a signal problem outside your unit, must wait 48 hrs. Basically, (listen to the tapes) we will text you 3rd call 48 hours later, all services down for maintenance call back. The issue, is a faulty cable box or connecting wires. If I unplug it and reset, it works for up to an hour, then freezes again the Wi-Fi, works without freezing on my laptop, phone. The TV is new, (same day as new box was issued about a month ago) the TV works much better without using the cable, clearer picture by far. Today it tried to book a technician to come Monday, as clearly no one tried to solve this on Friday afternoon or the weekend. Each call I asked what's been done so far and it was can't tell you, it's a different department. As a senior with over 20 years, account in good standing. This is unacceptable service it's bad enough that I have to argue beg and threaten to cut off services each year to get a fair deal but now to be treated so rudely is unacceptable.

I spent 4 hours on the Rogers site, on the chat line and finally on the phone from 7 a.m. to 12:00 noon, to find the most economical package for my mobile service. I could see option on the website that were what I wanted but I could not include them in my order. I am in a dead zone and I am unsure of how good the service will be in my home so what I wanted was the minimal service that I would use when I am off of my property. I chatted with a representative and the best they could offer me was a $90 service. He doubted that I was in a dead zone because of the service map was factual. I declined the service as it is not what I need. I successfully ordered a data service of 100M for $10 and created a Myrogers account. I then could not add any services to it or see the service that I ordered advertised. I called and a representative offered my what I had originally requested for $45. That is unlimited voice and text, 5G of data and I added voicemail to text for $7 extra. Why is this not offered on your website or on Myrogers? Why did the first representation try to sell me a $90 plan when I didn't want that much data? And if he setup my account I would have been charged an extra $50. Rogers is being deceptive by having the software direct clients to more expensive options and by insisting that there are no cheaper options than what is being offered in a chat.

The manager,Natasha, was not able to help me with high bill for June. In the past, the manager had helped me with this kind of concern.

I have been paying 131.07 monthly. This June bill showed 238,41. I got a new 1 year for 112.89 from July 2022.. I had asked for June bill be changed.

Can I get help please.

My spouse and I entered your Mall location between 11:00-11:30 a.m. Sunday, June 5th, 2022. We were hoping to update my plan, a man approached us and proceeded to go through our options. However, we were confused because we had been told we could add a new phone onto my plan for no additional cost while my spouse was given a 15 off discount a month earlier. But the man we were currently dealing with said that with a new phone we were paying more money and that it took away our 15 off discount. We told him we originally visited the store downtown and did not understand why it changed. He proceeded to tell us he couldn't change it, to go to the other store, and stormed off while telling us to [censored] off and slam the back door. My spouse and I stood there shocked by the sudden behavior and I am utterly appalled that we had to deal with this. My health is not the greatest at times, and this caused me unnecessary distress throughout the rest of the day and probably continuing into this coming week due to my diagnoses.

Hi Sir / Madam,

I have been using the connection family package for almost three years with rogers

My payments were being taken from my account with an automatic payment order. Extra interest was applied several times because there was not enough balance in my account. They charged $25 per month for a one-day delay for the internet for $11 per month. .

I'm a single mother with no income anyway, how can I pay this much money, isn't it a bit unfair?

My account number [protected]

I paid $30 last week and now I got an email that I owe $54 more.

How could this be? .I don't have any accumulated debts.. I chatted with customer service. ..I have health problems, I have a hard time talking, so I'm trying to deal with chat. But I couldn't solve this problem with a twist.

Can you help me? is it possible? .

Sincerely yours

Funda Gucel

[protected]

404-189 Lake Driveway West Ajax, ON L1S 7J1

Received a letter last week from MetCredit who report that they are operating as a 3rd party on Rogers. Our account was suspended by Rogers back in February 2021 as Rogers refused to issue invoices. They said that they no longer would issue paper invoices and that I should register on line for invoices. I had tried repeatedly to enroll with Rogers technically department and they could not themselves sent up the enrollment. I explained my frustration that without paper or online billing that how was I to pay invoices and then requested that they email me copies. They refused. Rogers has closed the Pager division and I understand that they have passed their accounts to MetCredit without each party notifying me of this transaction. Until last Friday I had no idea this was happening and no communication. They are charging me interest of 43.05%.

I contacted MetCredit last Friday and on tuesday they replied that I should contact Rogers. I have tried Rogers and after contacting 8 different departments the common thread is they don't no or I should contact MetCanada

useing my visa on the 21 of may still no services i need my complaint resolved asap [protected] 0421 $55 plan

C175913076 - this is my case number of a complaint I filed over a month ago. Your advisor said someone would contact me. No one has.

This is the fourth attempt I’ve made. I’ve documented my dealing with your company.

I have filed a complaint with your company that I ended my contract with your company months back but am still being charged a fee. I want this matter resolved and to quit being charged for a product I am most certainly not using. I will continue to file complaint after complaint until the issue is dealt with.

I need to raise a complaint with Rogers regarding my bill. I was told by your Rogers agent on April 14 , that for the past 3 months Rogers has over charged me $20 each month more for the past 3 months...and I was to get my bill corrected and receive a credit this month for $60 May. It was NOT credited and I called in several times to speak with you, and get a different agent and different explanations...There was no follow thru so your agents arent correcting your mistakes and are over charging me this again THIS month...

It is regarding PVR over payments ...charged me for usage which shouldnt have been charged me at all.

Can you please refund and credit my account $60 ? my new bill should have been less by $60 this month .Look back to April 14 ,2022 work order --Rogers agents name is Marci. I hope to have this corrected or I will leave Rogers and look elsewhere for another service provider, like the BELL> I have no idea and was surprised to hear that this was going on for past few months. I dont know what Rogers problem is? Look back to Marci...work order Stephanie

This incident happened on April 27th, 2022 when I received a bill from Rogers by email in the amount of $15.40 for long distance phone calls outside of Canada that I did not incur on my mobile. So I called to Rogers customer service to help resolve this issue and when I was not able to reach a solution I asked to speak with the Manager.

I have explained to the Manager that I did not incur any calls on my mobile for outside of Canada and asked for the charges to be waived but he refused so I tried to discuss with him a solution to avoid being billed for calls and text messages outside of Canada that I did not make as my mobile was hacked.my mobile phone was hacked. But instead of providing a reasonable solution he offered to block my long distance mobile calls to within Canada and outside of Canada. However I did not accept this solution as I live alone in Markham and all my friends lives in Mississauga and Burlington and I need to be able to communicate with them on a daily basis.

Then he offered me to upgrade my package so it will include texting and calls outside of Canada which will cost me additional money. Again I refused this unreasonable solution as I will not pay for an upgrade that is to the benefit of the hackers and not into my benefit.

Needless to say that he also told me that there will be a charge for US text messaging on my next months bill.

That is the main reason that I am filing this complaint.

Thank you

Dalia Sabour

email: [protected]@gmail.com

My internet has not been working properly. I called the 1888 number — the agent (george from moncton) was rude I asked to talk to his supervisor — he put me on a 30 min hold and then hung up.

If that's how rogers treats its customers — please state that in all your ads up-front so that as customers - we know not to accept any customer service from rogers to manage our own expectations.

Received my bill today and was notified I did not pay last months bill. I looked on my gmail account and noticed gmail marked my March bill as spam. I clicked on to report not spam. I went looking on my rogers account to try and set up a notification to send me a text or email stating my bill is due by such and such a date. I could not find it so I started a chat and was told there is no such option and it would be a harassment. I just said its a way they can make more money and almost every company has that option that you can turn off or on if so desired. This is the first time this has happened and thought I could resolve this matter without having to cancel my rogers account. I only pay for basic cable and only watch news so I guess the only way to fix this is to cancel my rogers cable bill.

Everday the internet speed is not good you idiots dont know how to make customer happy you idiots dont know about your internet speed you giving to customers rogers company idiot you always make everyone fool

I had some wires hanging through my backyard belonging to my neighbour running directly from his house to the back corner of my property. These are hazards with children that live here. I contacted my neighbour to address this who told me he had rodgers internet. A month later still no resolution so I contact rodgers directly myself. I from here get a response that there is no rodgers internet at this address... Basically calling my neighbour a lier... I tried to have the city fix this issue and no luck.. Perhaps I should have gone the media route... Anyways... I figured if I told your agent I would just cut the line in half that would perhaps get the agent to budge... He told me to go ahead... Which I might add if I was mistaken and this was a hydro line your agent would have instructed me to basically kill myself... Here I am a week later after being instructed by a rodgers agent to cut this line that is not a rodgers line... And who do I see repairing the line... A rodgers van is here go figure... [protected]@gmail.com