My car has been in the Rogers Auto Group service department since October of 2017. In January of 2018 I was contacted and said that there was a piece needed and the according to the manufacturers it wasn't available. In March, I was told that it was available and did I want to proceed and it would be an additional $700 than what I was told. Early April, I was contacted and told that my vehicle was repaired and ready for pick up. Today, I went to pick it up and my car is still doing the exact same thing that I initially put it in the shop for and that is speed reduction and hesitation to pull off, minus a loud noise when the engine starts. I've paid them $2, 004.00 for nothing.
We had bought this vehicle from and on June 2002 Rogers Auto Group on Michigan Ave in Chicago to only learn we at first had no financing and then they called us back into the office to renegotiate the deal, inchich we thought was already in place. The then quoted us a different price and kept us in their establishment and office for more than two hrs. No one would touch the case which the Lemon Law in Illinois was unheard of, therefore the engine check light remained on from June 2002 thru February 2007.
The Loan Company they came up with was the CPS Auto Trust 2002-B, Loan Servicing Center, P O Box 98724, Phoenix, AZ [protected] which we most definitely was being overcharged from $317 at 17% interest. This must be stopped. These are the worst business practices from Roger Auto Group In Chicago and CPS Auto Trust 2002-B
Loan Servicing Center
P O Box 98724
Phoenix, AZ [protected]
Rogers Auto Group located in Chicago, IL