Rocky Mountain Resort ManagementPoor Condo Maintance

F
This review was posted by
a verified customer
Verified customer

On saturday July 18 we arrived at are condo on 129 Granit St in Frisco (MCJS) for a 2 week stay rented from Rocky Mountain Resort. We stayed at same condo laster summer with no proublms at all. When we arrived here this year we could see alot of water damage that happened recently the car port is under the condos there was a big hole in the ceiling of the car port which is directly under the condo we were staying at. And it still was curently leaking from the holes in the cealing. The first day there (5 Children and 2 adults ) got a shower in this regular shower Downstairs. It looks pretty nice it has a place inside steam room that you can sit down close your eyes and relax.


On Sunday One of the adults staying at the condo desided to take a steam bath it was her first time useing it she turned onl the shower heads and all the steam and then she sat down and closed her eyes and enjoyed a very nice steam shower. after aprox 10 15 min she decieded to get out. when exiting the steam room she noticed the water had backed up and it overflowed over the 2 - 3 inch threshold and it was an upstairs bathroom it leeked threw 2nd floor to the 1st floor then down to car port this was at 6:30 am sunday we took towels and tryed to cleen as best as possible. We then called Rocky mountain resorts they sent out sombody to take pictures and all he showed up is this little fan that you would use on a warm day thats all they did that day.


On monday they he called ace Drain and septic. The plumber uncloged drain and he told us that he was suprised that anything could get thru the drains because of the large amount of stuff he pulled out of the drain then. At 3:30 on monday (30 hrs after contacting Rocky mountai management about the flood) they finaly had a carpet person come over with very Large industrial fans to try to dry up the water. these were very loud and it heated up the whole room to where it was impossable to even use the entire bedroom on the first level. The master bedroom that is along side with the steem room and it smelt like sewer but we still had no choice to use it anyway because we lost the main level bedroom We had 8 people staying in this 3 bedroom condo with one bed room not useable and 1 smelling terable and 1 that was not affected. We asked rocky mountain management if they would move us temporely but they told us it would be at are expense.


Rocky Mountain Management made this Colorado trip that we put a lot of time and money planning for this trip. And made this a trip from HELL. We were mostly dealing With Jeffery T DePaola (Presedent or owner of Rocky Mountain Management) And we also was dealing with sombody by the name of Clint. (who seemed to be just a puppet For Jeffery he could not make any desisions with out first talking to clint)


Clint told us we lost are secuirty deposite and blamed ther cloged drains on us He also informend us that it could go well up and beond the $500 securty deposit we spent are whole 2 weeks fight with them over the expenses. The owner ended up useing his insurance company that we were told that it cost aprox $3000.


Not only I do not believe we should not be the blame for there poor maintence I really think they owe us a appolegy for the very poor cond they left us in. they left 8 of us in this 3 bedroom condo with 1 livable bedroom and 1 sewer smelling room. and I believe we should get a FULL refund on the entire stay. For all the abuses that they put us thru


The Drains were cloged when we got there the first time the shower was used it cloged and over flowed. when we first told Rocky Mountain Management about the proublm thaey acted like they were going to be nice and take care of the proublm they even sent sombody over to try and unclog the drain them selves But they could not do it. They had to send out a plumber. I think they were trying to cover up the fact that ther poor maintence caused such a mess. After leaving the condo at the end of are stay they put 2 charges for $500 total of $1000. We were considering on taking Legal action to recover the money we got all are paper work that proved that it was due to there poor maintence and were very confedente that we could easely win in any court. We had plenty of Doucments showing of the current and the preveious water proublms in that building. We did send them and e-mail after returning home and demanded a full refund. A few hrs after we sent the e-mail they agreeded to refund all the money and threatned us that if we do accecpt the money the owners insureance would come after us but so far up to this point we have heard nothing and if they do we will deal with them too.


But after that we thought we were done with them then almost 2 weeks after leaving the condo we recieved another e-mail From Rocky Mountain Management Informing us that they had put another $500 charge on are card telling us that the owner of the condo was there the day before we arrived and they also told us that they staded there after we left and now they accused of us or stealing a Towle Rack and a faucet Now what a joke a $20 towel rack and a $5 faucet handle why in the world if we were going to steel something it sure would not be that! Jeffery accused of sombody in are party being a theif. We are not in the type of people who go renting condos that go in and trash them we took very good care of the condo we stayed in we left it very clean and in just as good as cond as when arrived there. other than The flood that was caused by poor maintence of the OWNER and ROCKY MOUNTAIN MANAGEMENT. After contacting Jeffery again about the 500 charge he was very unproffecional he called are party a bunch of theives He said he was having a bad day and hung up on us.


The next day he emailed us again and this is a copy of his e-mail:


" This issues were caused by someone in your party, but i am tiered of fighting with you. I will return the damage deposite but know that you have screwed us for the last time. We do not want you back in any of are properties next year. we can afford to have you stay with us. Thank You


Well They sure dont have to worry about us going to any of rocky mountains propertys not next year or ever they destroyed 1 of are vacations and they will never get a chance to destroy another one.


If you are considering on staying in a condo in the FRISCO VAIL COPPER BREAKENRIDG area I would defently recommend NOT to use Rocky Mount Resort Management. there are plenty of other good reantal companys out there. If you do choose to stay with Be very careful expecialy of the condo that they named (MCJS) I dont trust the owner (after accuse us of steeling a towel rack and a shower fawect handle) I think he was trying to find a way to recover his deductable so he decided to make up a story.

We do have a copy of the reciept from the Plumber to prove that it was a huge hair clog in the P-trap in the shower.

Poor Condo Maintance

Responses

  • Sc
    scamartistsarescumbags Oct 07, 2009

    haha! Nothing like a 'reputable' business caught in their lie.

    1 Votes
  • Co
    cotraveler Oct 23, 2009

    you should post a complaint on /link removed/

    1 Votes
  • Co
    cotraveler Oct 23, 2009

    The whole company is a fraud. He is just as dishonest to the renters as he is to the home owners (his clients)

    1 Votes
  • Je
    JEFFDEP Nov 04, 2009

    Rocky Mountain REsort managemnet ROCKS
    Guest Comments: http://rmrminc.net/contact-us/testimonials/

    EXAMPLE: “To the staff at the Rocky Mountain Resort, I stayed in Timber Creek condo in January with my sister and friend. We had such a lovely time that I wanted to write and tell you. The location is fantastic and the accommodation was first class. Please pass on our thanks to the owner of the condo. The moose was very cute. It really was a home from home. Thanks also to you all for your friendly prompt reply to any questions we had. If we visit Copper again we would have to stay in the same place and I would happily recommend it.”

    Jan


    Owner Comments: http://rmrminc.net/services/property-management/referrals/

    EXAMPLE: House – Breckenridge

    You and I have been in the service business in one form or another for most of our adult life. As you well know our clients through the years have never hesitated to point out the faults within your business, quality of the product we offer or lack of services render. Few times have we gotten a true, “Thank you, nice job” for work well done.

    This is one of those times – Today, I thank you, Keith and others at RMRM inc. for great customer service and a true dedication to your homeowners. Your people identified the problem, notified me of the issues, and used the resources they had available to resolve the problem within a few hours not days.

    Thank you, nice job!

    William R.

    -1 Votes
  • Ha
    hahahahahahhahhahahaha Nov 04, 2009

    Jeff Depoala,

    Thanks for writing your own reviews that are FAKE. Now how about googling INSURANCE FRAUD because your are not an expert in that even though you think you are an expert in scams of owners and renters.

    Why do you have so many things negative on the better business bureau? How could that many people coincidentally have the same issue throughout the past year?

    Why is it you also go by rocky mountain residential management? Are you trying to hide all of your scams?

    1 Votes
  • Mt
    mtntraveler Dec 13, 2009
    This comment was posted by
    a verified customer
    Verified customer

    He has a number of complaints on [redacted].com, and with the BBB. If someone is providing such poor service that both owners and renters are filiing this many complaints, they should be avoided.

    0 Votes
  • Sa
    sad/broke owner Nov 24, 2011

    I am just starting round one with Mr. DePaola. He has threathened a law suit and I am certainly going to take him to task. He needs to learn not to mess with people. He will learn this time, trust me!

    0 Votes

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