Overview of Rocky Mountain Auto Brokers customer experience
Rocky Mountain Auto Brokers is facing severe consumer complaints for providing poor customer service and selling damaged cars. Customers allege that the company misrepresents the condition of vehicles, hides crucial information about damage, and refuses to provide refunds. Some buyers have reported making payments upfront, only to have the dealership renege on the sales agreement. Rocky Mountain Auto Brokers has failed to answer complaints, making it an unreliable source for purchasing a vehicle. Avoid this dealership if you are in the market for a new car.
Rocky Mountain Auto Brokers complaints 3
Newest Rocky Mountain Auto Brokers complaints
Replied
I purchased a 2016 Toyota Prius C that was listed online and on the bill of sale that it has the level "Two" trim but it is actually a level
I purchased a 2016 Toyota Prius C that was listed online and on the bill of sale that it has the level "Two" trim but it is actually a level "One" trim package. The sales rep and manager admitted to it being incorrect but still refused to let me return the car.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased vehicle with the agreed on price of $30,000 out the door, all taxes, fees, etc
Purchased vehicle with the agreed on price of $30,000 out the door, all taxes, fees, etc. A week later, the dealership calls for extra money because they forgot to include the county tax in my bill. They refused to pay for their mistake and made me unable to register my car for months. I ended up paying the money to ease my own stress. They are scamming people to buy a car, sign the documents, just to charge people later.
Replied
I purchased a truck at RMAB and after a very sort time owning it and barely driving it 2000 miles, it was burning oil at an alarming rate
I purchased a truck at RMAB and after a very sort time owning it and barely driving it 2000 miles, it was burning oil at an alarming rate. Also, there was dust all over the internals of the engine caused by an aftermarket air intake clearly replaced poorly, added prior to my purchasing the vehicle. My truck has remained in that shop for the last two weeks due to the consistent loss of oil and the air intake issues. Some of the issues that the mechanic listed for me are as follows: A dusted motor, aftermarket intake is allowing dirt to get into the engine, rings on pistons allowing oil by, intake and intake manifold dusted the motor. My local mechanics let me know that the costs required for these repairs would be extensive and they strongly believe that the issues presented were not a result of something I had done in the short period of time I have owned the truck and the less than 2000 mile I have driven it, but rather lingering issues from a previous owner not remedied by Rocky Mountain Auto Brokers. The local repair shop confirmed what I already know, an engine does not go from burning no oil to nearly six quarts in a matter of weeks. I selected your dealership after reading your website and learning of your selling Certified Pre-Owned Vehicles to minimize the risk of purchasing a pre-owned vehicle, guaranteeing 100% customer satisfaction. It was a dealership I thought I could trust, has a good reputation, and seemed willing to help and work with the consumer. I went to a dealership to have some peace of mind versus buying from a private party and Rocky Mountain Auto Brokers offers 3000 miles/3-month guarantee on pre-owned vehicles. (I have barely driven 2000 miles since I bought my truck in mid-September.) RMAB claims all vehicles are inspected as well. How can that be, if the engine of this truck had been inspected, it would have raised a red flag. It would NOT have been sold in this condition.
The complaint has been investigated and resolved to the customer’s satisfaction.
SAFETY NOTICE: ComplaintsBoard has analyzed Rocky Mountain Auto Brokers and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.
A long registered date for rockymountainautobrokers.com can be seen as a positive aspect for Rocky Mountain Auto Brokers as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Rocky Mountain Auto Brokers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rockymountainautobrokers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Rocky Mountain Auto Brokers website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Rockymountainautobrokers.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Rocky Mountain Auto Brokers.
- Rockymountainautobrokers.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rockymountainautobrokers.com may offer a niche product or service that is only of interest to a smaller audience.
- Rocky Mountain Auto Brokers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Rocky Mountain Auto Brokers contacts
Phone number
+1 (719) 477-9009Website
Most discussed Rocky Mountain Auto Brokers complaints
I purchased a 2016 Toyota Prius C that was listed online and on the bill of sale that it has the level "Two" trim but it is actually a levelRecent comments about Rocky Mountain Auto Brokers company
I purchased a 2016 Toyota Prius C that was listed online and on the bill of sale that it has the level "Two" trim but it is actually a level
We are here to help
- 19 years' experience in successful complaint resolution
- Each complaint is handled individually by highly qualified experts
- Honest and unbiased reviews
- Last but not least, all our services are absolutely free
Purchased vehicle with the agreed on price of $30,000 out the door, all taxes, fees, etc. A week later, the dealership calls for extra money because they forgot to include the county tax in my bill. They refused to pay for their mistake and made me unable to register my car for months. I ended up paying the money to ease my own stress. They are scamming people to buy a car, sign the documents, just to charge people later.
We purchased a certified used vehicle and made sure to clarify that if any work needed to be done on the vehicle while under warranty we would get a loaner vehicle. Rocky Mountain assured us we would receive a loaner vehicle (found out later was a lie). 1. We had a major transmission issue with the vehicle, thus, contacted Rocky Mountain for repairs which fall under the warranty. Rocky Mountain refused to give us a loaner vehicle stating we must get a rental and would be reimbursed when the exact issue was identified. It took 5 days for Rocky Mountain to get our vehicle to a Chevy dealership for the repairs (while we were paying for a rental). After multiple attempts to get reimbursed for the rental vehicle (calls and emails) we have received horrible customer service and (a month later) still have not received any feedback on reimbursement for the rental. 2. When we first purchased the vehicle (less than a year ago) we had the vehicle for over 2 months and received a call from Rocky Mountain stating they had calculated our taxes incorrectly and we now owe $500.00. We were very suspicious of this considering it had been over 2 months since the purchase of the vehicle. Due to our suspicions we asked to get our trade in vehicle back and give them back the vehicle. We were told this was not an option due to they no longer had our trade in vehicle, thus, we must pay the $500.00 for their mistake in calculations 2 months after the sale.