SUBMIT A COMPLAINT

RockAuto / parts are not compatible

Ref Order numbers [protected] & [protected]

Hi, I have purchased (3) items from this company. An AC evaporator core, An AC expansion valve and spark plugs. All were for a 2012 VW Routan. None of the parts sent fit my car even if their website indicated that these parts should fit. I Have explained the issue to the customer service multiple times but they refused to pay for shipping and one part would not refund at all. 3 strikes out of 3. For me, shipping from Canada is more than half the price of the parts. Customer service blamed me for making the mistake which totaly not the case.

I have bought parts for other vehicles in the past from their website and did not have any problems.

RockAuto
RockAuto

Ro
Aug 13, 2019

Post your comment