RockAuto
reviews and complaints

Ordered a/c compressor and component kit kt1221. Mechanic installed everything correctly. Flushed and evacuated system. The compressor is defective. No high side pressure. Need another compressor. I cannot get ahold of anyone to talk to at rockauto after trying for hours to find phone or some contact info. The website is no help. They will take your order, charge you, and send defective parts and not respond to any kind of service to help. My order #[protected]. After trying to get ahold of them I found there are a lot of customers with similar problems. This is a terrible way to do business. I would not ever buy parts from them again.

Received wrong part... Not even close... Tried to save $150.00 by ordering online... Not worth it... Rock auto doesn't have a customer service you can call to get the right part... What business doesn't have live customer service.. Had shipped fedex at additional cost... Now must pay to return... And how about my time to try to fit... Re-pack and fill out forms and mail back... Have deleted rock auto... Never use again

I ordered a parts for my car via the rockauto web site. When my order arrived one of the parts was the wrong part. The web site said the part would fit my car and they shipped the part I ordered, but the part is not correct for my car. I tried to return through the website and it says it is not returnable. There appears to be no other way to contact anyone at rockauto. Terrible customer service. I will also be reporting to the BBB.

I order a part from them Returned it never received a Refund Donot order from Rock Auto youwill never get a answer from them or your money back I will be Reporting them to the better Buisnees they are not a good Company Beware I have tried to reach out to them still no answer You can not reach them by phone so you have to write a letter hoping someone will read and reach out to you I am very upset They must think peoples money grows on trees For one thing If your Company is making so much money from us Why not have Customer Service and Stop getting over onFolks Lesson Learn

Someone gained access to one of our bank card numbers (mine or my husbands) and placed an order in a large sum. One that DEPLETED our whole bank account!

I was unable to use my card on Saturday for a small purchase, so when I went home to check why, I noticed a deduction on my online bank statement to YOUR business.

The purchased was made sometime on Friday November 23...I don't know which of our card numbers was used as that doesn't show on my online statement yet.

The purchase total deducted was $561.58! (That is $30 more that what we had in the account and will now also have to pay an overdraft fee!)

We don't know what was ordered, or where it's being shipped to...but its NOT OURS! Please please please do not send the order and give us back our money.

My husband is on disability and I assist him. We are on a fixed income and that was all we had left to get us through till mid December (next check) There are also three more bills that are supposed to be taken out automatically and the funds are not there.

I understand and feel bad that you felt you had a sale...but please...we did not order anything from you. We don't have an account with your company, so I couldn't even check to see what was ordered or where it was going...on OUR money!

I will be going to our bank first thing tomorrow (Monday) to let them know about fraud on our account. But being a weekend, this has been horrible trying to get ahold of anyone and stop the process.

Please get back to us... please.

Sincerely,
Beth Edwards
[protected]@neo.rr.com

I needed intake valves for my Saab. All the information you provided indicated the ones I ordered were the correct ones for my Saab. But when I received them they were wrong. Found out they're for a Honda. I am 1) VERY upset that the information YOU provided indicated they would work for me. I NEEDED THEM! They were WRONG and 2) I have to pay for return shipping! Basically - I am paying for YOUR mistake! I am offended by that!

The cylinder head repair shop I went to, verified the part number you shipped for the Saab intake valve is for a Honda. By reference of the manufactures part number on the package.
The diameter and the number of keeper groves are wrong. Please change your database, so others won't find this same problem and have the wrong parts sent to them, which they have to pay to return.

28th August, 2018 Order No. [protected]
I ordered the correct part for the correct year. In fact it was generic for most models that year. The damage to my truck (after a deer hit me) was worse than first thought. Many brackets on other concealed parts were smashed all plastic. So I took it to a body shop technician to repair the extensive repairs and he said he would fit the parts bought from Rockauto. The brackets did not line up. Unfortunately there was a lineup to have my vehicle worked on which meant the 60 day expiry was up. A genuine Ford part that looked exactly the same fitted perfectly. The genuine Ford part was placed alongside the Rockauto part. Guess what, the brackets were not lining up.
I tried to get it returned and my order number was blocked? Reason:- allegedly the 60 day warranty period had expired. I tried calling their head office in WI, and the message on the answerphone referred me to the website and added, "they do not answer phone calls to keep the costs down".
Since the company refused to listen to a logical explanation they left me with no option than to contact my credit card company to refund the transaction. The duty I paid can be considered lost as the product does need to be returned to obtain an excise refund. Oh by the way, I explained all this on my customer review...Guess what, it was never published.

On August 2018 I ordered has usual an engine thermostat for my Canyon 2008 order number [protected], for $27.79 the shipping charges were $4.99 bringing the invoice to a total of $32.78 I was surprised to receive an open box in the mail and clearly used parts inside, I contacted Rock Auto but never answered the phone an automatic system gave me the instructions for a returning the part to a warehouse in Miami, since this warehouse was located a few miles from my work, I drove there and tried to return the used parts the warehouse guys refused to accept it, so I drove away and shipped the part from a nearby UPS tracking number 1z361X790365560788 that cost me $9.76 the purchase and return cost me 2 hours work lost $40.00 plus $9.76 ups charges and $4.99 they shipping charges total loss $54.75 they refunded $27.79 only I asked for a total refund of my losses because Rock auto was responsible for mailing an used part. They didn't bothered to answer.

Your web site shows a refund for my engine core was made to paypal on 8 Aug, after waiting for a billing cycle to happen contacted Paypal and they said you never transferred the money.

I cannot solve this with paypal you have to, I already contacted the vender and they have a credit memo # 0117149 were they paid you the core charge. I should not have to get this frustrated to contact someone to get this fixed.

My order number is in the subject line please contact me so we can get this resolved.

McGee

I ordered and payed for a oil pressure sender unit along with some other spares . I received all the other spares but not the sender unit. It is stuck at customs in Johannesburg SA due to incorrect declaration. So there is a penalty to be payed for that error in amount of 1000 zar, further more extra taxes in amount of 1500 zar and the part only cost me about 300 zar transport included please help!

In May I purchase a rear wheel caliper/brake pads and rotor from RockAuto with the understanding there is about a $40 refund on the caliper core once returned. I did the job on my `98 Trooper and all was well. Last week I went to return the caliper by crossing the border into WA state from Canada to ship out the core. I had not been able to purchase a RockAuto shipping label on their website. The US postal service was charging me $20 to ship the core. I found it exorbitant and returned home with the core.

At this point I contacted RockAuto to find out what the scoop was. It turned out to be a very sweet to Trump kind of scam to screw Canadians. The long and sort of it is, if your billing address on your purchasing credit card is Canadian, you are [censored] out of luck in purchasing a RockAuto shipping label at their $6.10 rate. Even if your ship to address was in the USA as mine was.

This is the order number at RockAuto, [protected] and the core was a CENTRIC part. The part ad shipped out to me on May 2, 2018

Bought part number [protected], a bmw 540i 1997 waterpump. One pictured on rockauto was this one exactly. https://www.rockauto.com/en/moreinfo.php?pk=6621592&cc=1012453&jsn=5. Their most expensive option by about 40%. Reason I paid this premium is because the one pictured has a metal propeller versus the others that have a black plastic one.

Part I got has a black plastic one. I email them saying the part is wrong. They say they can't issue a exchange because they have none in stock. and offer to exchange for one of black plastic ones and refund me the difference.

I tell them I want a complete refund and to keep my water pump. Because this is the 3rd time in less than 4 months that I have gotten wrong parts or parts that broke after a short time and had to exchange.

The ohter issue I have with rockauto is that they never list country of origin of their parts. Yet when the part arrives, on the invoice it clealy states country of origin. The previous parts I bought were american companies, made in, you guessed it China. This latest part, the water pump, supposedly made by Behr a German company, is made in Italy.

So I paid a premium price for a made in italy waterpump with a plastic propeller that will probably disintegrate in a few months. I can't get even a metal one from rockauto because that was the last one they offered. F me I guess. Never using rockauto again. Shady made in crap country scammers that send wong parts and defective parts all the time and expect you to pay for return shipping and not even be compensated the time lost. Dispicable.

Rockauto had one chance to give me customer service. They asked for my VIN, origin part number, and the wrong waterpump part sent. And say they will investigate. I sent pictures of them all. Not 5 minutes passes when some other representative not familiar with my first email, messages back saying you can return it and get store credit but I have to pay for return shipping. Basically a generic response.

Obviously not investigated. Never bothered to read my first email or even the first rockauto representatives email. F em.

This box was delivered completely damaged. When I went to drop it off at FedEx for return per Rockauto's instructions, FedEx required me to have them repackage the shipment or they would not accept the return because the original box was so damaged. The original box Rockauto shipped the order in was twice the size of the part and during shipping, it was messed up as there was too much dead space in the box. I don't think it's fair that I'm charged the return label fee in addition to the repackaging fee as your shipping department should have packaged the parts in the appropriate sized box so it didn't arrive this way.

After trying to contact customer service, they blocked my email address so I can't get through. I also tried via Facebook and they blocked me too. I have filed a complaint through the BBB.

I ordered a fuel pump (order# [protected]) on Tuesday, May 8 as a replacement to my fuel pump I installed from Rock Auto four months ago. I paid the difference for priority shipping which said 1-2 business days. It is now 4:30 on Friday, May 11 and I just received a text saying it arrived in Jamaica, NY today at noon. I've been without a truck for a week now, I want my money back for shipping. My cell is [protected]. I appreciate a call back from someone to resolve this issue.

April 26, 2018
Order No: [protected]

I received a box that is open on both sides. Then, it contains a white see through plastic bag containing something, brownishe thing. When we open the plastic bag it seems to look like a broken glass with oil like liquid wrapped in a brownish paper with like molds and small insect-like things there. I spoke with the Saipan Post Offoce' s Post Master and i refused to receive the box and was advised that it will be sent back to rock auto. I demand full refund of the payment i made to purchase car parts plus the mailing fee that was charged to me.

Please, Please, Please, Think About Making A New Advertising Commercial To Replace The One You Have Currently. It really aggravates me every time it comes on..I buy parts for my vehicle. And your commercial dentures me from buying from your company...it is really childish. You might have a new customer here if you have a grown up commercial in the future.

I trying to order a part, but is having a problem with my credit with rock auto. Please call [protected]
Dear RockAuto Customer,

As you requested, here is a list of recent orders associated with this email address:
Order Number Order Date Order Status Order Total
[protected]
09/29/2017 Shipped $101.78
[protected]
08/22/2017 Shipped $173.71
[protected]
06/20/2017 Shipped $63.61

For your complete order history, or to search your orders by part number or part category, log into your account.

If you don't have one, creating an account is quick and easy! Click Create Account at the top of the RockAuto.com homepage.
What are the benefits of creating an account?

To check order status, arrange a return (including cores) or report an order problem
visit https://www.rockauto.com/orderstatus

Thank you for choosing RockAuto as your auto parts supplier!
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For more information about the car featured at the top of this page, please read the RockAuto newsletter at http://www.rockauto.com/Newsletter.

ext 12807. last order

Ordered Feb 8, 2018 received later due to lack of inventory for the item. The item is not compatible with the 1999 Jetta 2.0L AEG engine. The rubber boot going to the Ignition coil is straight rather than 45degree angle. They present a problem beneath the air pump. The wire set is also 1.5 inches to short to match up with the travel of the wires through the plastic loom.

This item should not be shown as being for the 1999 Jetta 2.0l AEG engine. The fact is all Jettas from 1999 are AEG type engines and therefore none will fit with the denso 671-4128 spark plug wire set.