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Travel Insurance
Booked a holiday with Jet2 last year and was told I have to use Rock Insurance.
After deciding to use annual travel insurance with another company was told the recent payment to Jet2 insurance would be refunded., which I never received.
This year booked another holiday for March and went with another travel insurance company.
This morning had an email from Rock Insurance thanking me for payment, money had been taken from my bank account without any prior notice.
When I phoned Rock Insurance was told they do not give refunds and to contact Jet2, which I did and was then told Jet2 don't do annual insurance.
I explained if the money was taken from my account I will be overdrawn as I had no idea about it.
Finally got through to somebody who told me it would be cancelled and the money would be refunded. So my bank account will be overdrawn until this useless company decide to refund this money
Rock Insurance is one of the worst companies I have ever dealt with.
Desired outcome: I would like compensation paid with my refund
Travel Insurance
Took out travel insurance as part of a package with Jet2. A couple of months later and Jet2 have cancelled the holiday and stated we would receive a full refund. The insurance has not been refunded and after exchanging e-mails with Rock, who I have now found out the insurance is with they say that they will only refund 50% of the policy.
Insurance was purchase with the holiday on 31st March
Policy Number: EJE16762021
Policy Type: Essential 2020
Policy Start Date: 23-06-2021
I now of lots of people who have been in the same position and their insurance has been refunded in full, some with a small admin fee which is fair but to keep 50% is unacceptable and to me, cashing in on this pandemic.
Desired outcome: Full refund
Still waiting for a reply
On the 30th March I sent, by recorded delivery, details of an insurance claim. To date I have not had the courtesy of an acknowledgement to my correspondence. Customer service is very poor and not what customers expect. There has been no acknowledgement and now believe they will deny ever receiving it. I need to get this sorted quickly.
A two week wait is not acceptable.
Wayne Shaw
wayne.[protected]@btinternet.com
[protected]
Desired outcome: In this instance I would welcome an acknowledgement, which is not too difficult. Then a successful claim to my request. Details have been provided.
Is Rock Insurance Group legit?
Rock Insurance Group earns 91% level of Trustworthiness
Perfect Trust Endorsement: Rock Insurance Group achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Rock Insurance Group. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Rockinsurance.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rockinsurance.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rockinsurance.com you are considering visiting, which is associated with Rock Insurance Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Rock Insurance Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Rock Insurance Group website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Rock Insurance Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Rock Insurance Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Travel insurance
We purchased travel insurance from rock on 13/12/2019 for our trip to Corfu in September 2020, Unfortunately due to Covid we had to cancel and spoke to Michelle on 03/07/2020 who said we could carry it over September 2021 which we did. Meanwhile this year 2021 the covid is still around and we have to cancel again. iPhone Rock today and spoke to Donna who went away to clear something then came back and said that out of our £65.54 there was admin fee cancellation fee etc. and we would get back only £27.00. This over 50% of the payment AMD think its totally out of order. We even asked if we could transfer it over to our 2022 holiday but she said no which is rocks fault. She then as I was asking her a question hung up on me and after 39 mins of waiting to be answered in the first place was very ignorant. I was left with no answer no outcome and no-one to solve my problem and felt very disgusted with rock. I would like my payment returned please in full and as quickly as possible, thank you
Desired outcome: rull refund of premium
Insurance policy
I had a booking for 10th Dec / 17th Dec with Jet2 from Edinburgh to Lanzarote my holiday has been cancelled by Jet2 I have tried several time on several phone number to speak to a "human being" without success this has taken up hours of my time. Policy No 7676108/W20H as Jet2 have cancelled this holiday I request my £99 fee for the policy is returned. The holiday was to celebrate with my wife our 50th Wedding anniversary. We have no need for the policy now and the money will go towards our (hopefully) next break with Jet2. The contact telephone system you operate is very poor so many options and constant waiting for 25 / 30 minutes then still no one to talk to. Ronald Docherty Tel : [protected]
Money reclaim.
They don't answer phones and you get cut off after holding for more than an hour. Live chat is just as bad. We cancelled our holiday due to Covid 19 and after watching the Martin Lewis money problem decided to cancel our yearly travel insurance which we arranged via Debenhams as we decided not to travel for at least a year. Took a couple of months to acknowledge our email request. Finally they agreed to a refund. Now we have the problem of trying to get the money back onto the credit card.
insurance travel
Well this company are so un professional firstly they auto renewed my travel insurance after opting out blaming a third party after my complaint
Them when asked about my renewal via email blamed my spam folder.
More expensive than other insurance companies far less professional
Avoid like the plague it would seem they don't care or beleive what the customer is telling them
Claims
TRAVEL INSURANCE SOLD BY VARIOUS OTHER NAMES, I PURCHASED OFF DIAMOND,
AVOID like the plague . Had to cancel my holiday one day before we were due to fly to South America due my wifes emergency operation . 7K yes seven thousand pound lost because they will not pay out .
Im refering the claim now to the Financial Ombudsman
Wish me luck Roger
Travel Insurance
AVOID POLICIES FROM ROCK INSURANCE AVOID TRAVEL POLICIES FROM INSUREFOR.COM Poor substandard service, will cause obsticles in order to avoid paying out. Untrustworthy. Never receives documents at first post. Does not aknowledge your letters or your claim form. Very poor communication, not interested in claimants. I suggest avoid purchasing any kind of insurance from Rockinsurance.
Read full review of Rock Insurance Group and 16 commentsTravel Claim
DO NOT USE insurefor.com direct or via comparisin sites. Direct Group Travel Services handle claims on behalf of Rock insurance Company who sell travel insurance on comparison sites under the name of INSUREFOR.COM
These companies are not interested if you ever need to claim on your policy. They do not communicate and refuse to comminicate with the claimants hoping that the claimant will eventually give up.
I suggest you avoid purchasing Insurefor.com /ROCK INSURANCE policy.
I agree with you that this insurance company are not worth bothering with. I had 17'5% reduction on my claim for medical expenses for failure to notify medical assurance whilst abroad.This is despite having attempted to phone for twenty minutes and getting an automated message asking me to wait until an operator was available (it was never going to happen), emailing Rock and being told it was the wrong address and finally getting through to Direct Group only to be told to "enjoy my holiday and claim when you get back".
I complained but was told that because I had no proof I called then the decision stood.
What a barefaced cheek on their part.
Steer clear! Monarch..you should be ashamed to be associated with this group!
DIRECTGROUP TRAVEL INSURANCE
My family were unfortunate to be broken into during a villa holiday in Spain July 2011. The intruder/s jacked the security bars on a window, pushed through the flymesh & forced the window to gain entry. numerous items were stolen. The local & civil police attended & a police report was obtained (we had to pay an interpreter). Photos were taken as evidence & all receipts for items taken were sent (TWICE because DirectGroup lost the first lot).
There were two other families staying with us in the villa & their claims for their losses were settled within weeks of returning to the UK, using the same police report & evidence we have provided to Direct
Group.
DirectGroup have rejected our claim & basically called me a liar! When I complained they said that ''that was not the FINAL LETTER'' & they would look again at our claim but again they rejected it. Their excuses & explanations for not upholding our claim are absolutely pathetic & they try to wriggle & squirm their way out of any evidence presented to them.
THIS COMPANY ARE NO BETTER THAN THE ### WHO BROKE INTO OUR HOLIDAY VILLA & STOLE ALL OUR PERSONAL BELONGINGS - STEER WELL CLEAR!
T Burrell
Westcliff on sea, Essex
I am in the process of legal action against DirectGroup
Overview of Rock Insurance Group complaint handling
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Rock Insurance Group contacts
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Rock Insurance Group phone numbers+44 800 091 3768+44 800 091 3768Click up if you have successfully reached Rock Insurance Group by calling +44 800 091 3768 phone number 0 0 users reported that they have successfully reached Rock Insurance Group by calling +44 800 091 3768 phone number Click up if you have UNsuccessfully reached Rock Insurance Group by calling +44 800 091 3768 phone number 0 0 users reported that they have UNsuccessfully reached Rock Insurance Group by calling +44 800 091 3768 phone numberCustomer Helplines+44 333 202 5670+44 333 202 5670Click up if you have successfully reached Rock Insurance Group by calling +44 333 202 5670 phone number 0 0 users reported that they have successfully reached Rock Insurance Group by calling +44 333 202 5670 phone number Click up if you have UNsuccessfully reached Rock Insurance Group by calling +44 333 202 5670 phone number 0 0 users reported that they have UNsuccessfully reached Rock Insurance Group by calling +44 333 202 5670 phone numberCompliance & Regulation
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Rock Insurance Group emailsinfo@rockinsurance.com100%Confidence score: 100%Supportashley.millington@rockinsurance.com89%Confidence score: 89%
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Rock Insurance Group addressGriffin House, 135 High Street, Crawley, RH101DQ, United Kingdom
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Rock Insurance Group social media
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