I emailed the company on a technical issue with a trial version of RKS Fax for Vista. They accused me of trying to cheat the expiry date, corrected a spelling mistake and told me to move on. My impression is they seem to have no interest solving technical issues, developing a loyal customer base, and little business acumen.
Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem