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Riverstone Customer Care Service

2912 Executive Parkway Drive, Suite 100
Lehi, UT 84043

United States

Customer Support Phone Numbers

214-965-6349 0 0
214-234-9347 0 0
Riverstone Residential CA, Inc. is a licensed real estate corporation as designated by the California Bureau of Real Estate.

Riverstone Complaints & Reviews

Riverstone Residential Group / Billing Department/Park Place at Fair Oaks apartments

DDD707 on Nov 11, 2014
I recently moved from a Riverstone property in Fair Oaks, CA (Park Place) to another in the Bay Area with my husband. We have a final bill that my husband and I have been attempting to get corrected, however neither of us can speak to either of the women that we have been dealing with any...

Riverstone Residential Group / scam-violation of nc law 42-51

steven gu on Sep 7, 2014
I am writing to you as I wasn’t sure with whom to do so. As a 70 year old male who has a wife that is disabled, my options are very limited. We moved to Cary, NC to avail her of the worldwide reputation and skills of Duke University in Durham. We were very fortunate to have an...

Riverstone Residential Group / Bait and Switch

Claire L. on Aug 26, 2014
I was made to believe, yes deceived, that I would be getting into an apartment with laminate flooring. Understandably, I made all the necessary arrangements to move and comply. I gave notice at my previous apartment. On the move in day, I am told to do the walk through on my own. I get a...

Riverstone Residential Group / Unprofessional employees, bullying business practices and scams

RiverstoneScam on Aug 4, 2014
I rented an apartment from a complex owned by Riverstone Residential Group my last 2 years of college. It has now been 2 months since I handed in my keys, yet the nightmare that began the day I moved in still continues. Upon my signing the lease 2 years ago, I was instructed that I was to...

Riverstone Residential Group / wrongfully charged

jbrown52 on Jul 23, 2014
I appreciate the time you have taken to read this message. However, it is unfortunate that I am writing this due to such bad circumstances. I have never received the worst customer service until dealing with Alicia Overstreet. The way she speaks to customers and former tenants i...

Riverstone Residential Group / move out/billing

Mayda M on Jun 13, 2013
This company, is charging me after I gave my 2 month notice, they are very rude, I disputed my charge and they are still trying to get the money from me, I called a lawyer I was told I have a case. They are reporting this to my credit, I know I do not owe anything I refuse to pay. Be...

Riverstone Residential Group / illegal collection after emergency

Debbie simpson on Mar 15, 2013
my handicap husband broke his hip, caseworker and doctors said he could not return to home, let Kevin Parker who works for Riverstone Residential is not without receipts wanting to collect 10, 000, in damages i feel it is strange that the company has never spoke or contacted me just Kevin...

Riverstone Residential Group / Unethical practices

Abigail123 on Nov 5, 2012
Anyone thought to file a complaint with the US Department of Housing and Urban Development / Multifamily Housing Clearinghouse. With all the complains they will have to investigate. WA Spokane Field Office US Courthouse Building 920 West Riverside Suite 588 Spokane, WA 99201-1010 WILLIAM...

Riverstone Residential Group / Rude Behavior

Aprita on Oct 22, 2012
Hello, I talked to some one named Ashley at Riverstone Residential Group Phone number 425-329-0793 regarding the Move Out Inspection form for [7421 Frankford Road, Dallas, TX 75252] that I received. She was so rude in her conversation. I had few concerns to which she replied so rude and...

Riverstone Residential Group/Grandridge Place Apartments / Illegal charges & Bad Management

After I did all the work of advertising my unit so someone else could take over my lease early, the management staff changed their move in date and delayed them a month or so I was told. Despite the new tenants signing paperwork and receiving the keys, the management still denied they...

Riverstone Residential Group: Witham Hill Oaks / Rude, Disrespectful and Horrible apartments.

BlowmeRiverstone on Nov 5, 2011
Most disrespectful people I have ever had to talk to. They took our whole 600 dollar deposit and charged us 200 dollars after our moveout. The apartments at Witham Hill Oaks have extended amounts of mold an grey water. They are tiny and overpriced. The lady who called me today from...

Riverstone Residential Group / Unlawful Repair charges

danite32 on Oct 11, 2011
We had a problem with our water heater leaking, which we hadn't notice the leak until we were cleaning our closet and discovered the water damage. The damage itsef also created mold to grow on the walls as well. We imediately contacted the management, informing them of the leak...

Riverstone Residential Group / parking

dan holland on Mar 26, 2011
manager refuses to deal with a serious parking problem...she has been told several times that a certain car is being stored in our parking lot (not moved in several weeks) yet it continues to sit there in the same spot today..she also let a person store his van in a disabled parking space...

Riverstone Residential Group / Woodhaven / Steed Properties / Illegal Business Practices / Fraud

ResidentCreekview on Jan 30, 2011
The owner of Steed Properties brother is the General Manager of Riverstone Residential. Revierstone Residential Management has a hidden agenda. Check the BBB reports for both Oregon and Washington, there are hundreds of claims mostly unresolved and their BBB grade is "F" (which is really...

Riverstone Residential Group / Unfair bussiness practice

About 4 yrs. ago I moved to University Walk Apt.. At the time of the moving the lady in charge of the rental off. told me that i needed a co-signature, because I was not making enough money to be on my owm. I ask my mother, and she co-signed with me. Recently I was forced to move out of...

Riverstone Residential Group / Lack of maintenace service

Electricity went off in the garages sometime during the week. We discovered the problem late Monday afternoon when we were going to put groceries into our freezer. Thats when we discovered no power going to the freezer and no lights. A neighbor said they called the emergency number twice...

Riverstone Residential Group / Mold Complaint led to Retaliatory Eviction

SHORT VERSION We discovered a severe mold problem on the walls behind our daughter's beds in the winter of 2008. We reported the problem, they "cleaned" it, but never took steps to address the clear cause. Despite a year and a half of promises to do something about the lack of insulation in...

Riverstone Residential Group / Invalid Billing upon Move-Out

Had no problems during my stay at the Parks at Hunter's Creek, but once I moved out I received what was called a Move-Out Statement reflecting erroneous charges. It was not even itemized saying what each charge was for. After numerous complaints for them to submit a correct billing...

Riverstone Residential Group / Illegal business practices

I lived in one of the over 200, 000 properties managed by the Riverstone Residential Group. Riverstone is the flagship third-party management group for CAS Partners. The below quote is an excerpt from a page on their website: www.riverstoneres.com/credit "CAS Screening & Riverstone...

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