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Ritz Crackers
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1.0 384 Reviews

Ritz Crackers Complaints Summary

0 Resolved
382 Unresolved
Our verdict: Engaging with Ritz Crackers at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ritz Crackers reviews & complaints 384

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Newest Ritz Crackers reviews & complaints

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11:07 pm EDT
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Ritz Crackers Fudge covered ritz

My daughter and I were so excited to see the Fudge Covered Ritz were back, so we bought a box. We got them home and they were all stuck together and the taste was terrible. I couldn't pull the crackers apart. We love Ritz, but will no longer buy the Fudge Covered. I was so disappointed. It killed me to have paid for a product that we will not eat. I have written plenty, you get the gist of how much this product sucked.

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4:19 pm EDT
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Ritz Crackers Ritz crackers

The past few times we have purchased the Family Sized box of Ritz at Walmart in Great Falls Montana, every tube inside the intact, undamaged box has had many broken crackers that are crumbly and cracked.

We love your product and have purchased it for years, but are thinking about looking for another similar cracker product because lately, buying Ritz is a waste of our money.

Thank you for the opportunity to give our opinion.

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10:26 pm EDT

Ritz Crackers Limited edition ritz football tailgate crackers

I spend a lot of money on having a football party and I bought five boxes of Ritz football tailgate crackers and every single one of them breaks apart as you tried to put cheese on them and my guests were very upset about not having crackers with a cheese and it messed messed my whole tailgate party up and I am very angry crumbs all over the carpet my dogs are was choked on the crumbs twice but he's okay but I am still very angry I would like you to discontinue these crackers because they are a bad design and they do not withstand cheese

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11:35 am EDT
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Ritz Crackers Burnt crackers

To who this may concern. I brought bags of Ritz crackers Thin and I was not happy with the results. I opened the package and poured them into a bowl and looked at them . They were over cooked. They were burned to the crisp. My guests were not happy with them either. At the end of the day I had to throw them away. Beçause nobody wanted to eat them. So I would please like to receive a refund for all my crackers and trouble.
Thank you and unhappy customer.

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11:26 am EDT
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Ritz Crackers Ritz crisp & thins (salt & vinegar)

I bought a bag of Salt & Vinegar Crisp & Thins & was very disappointed when I realized they had no taste ... ( they were plain) I had purchased the Salt & Vinegar ones in the past & they had a great flavor- this particular bag did not ... I had a friend try it & she agreed that these were plain ... I was upset because I paid for Salt & Vinegar & got plain ones 😒

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5:34 pm EDT

Ritz Crackers Toasted chips sour cream and onion

This is the 3rd bag of toasted chips sour cream and onion I have gotten that has no flavoring on them. It is like a bad game of roulette some have great seasoning and now this is the 3rd bag I have purchased with no seasoning at all. I work in quality assurance and I know if my product was this inconsistent I would have major issues with my customers. Please look into this. I would love a replacement or coupon but honestly I mostly would prefer this to be fixed so when I do purchase these (which I do quite often) they are consistent in their seasoning. At the very least each bag has some sort of seasoning not dry crackers.

The bar code is [protected] and the number on the left side of the bar code tag is [protected]

The number on the back of the bag is 04 may20 ax305b3

I appreciate any feedback. I just know from one quality technician to another this is not something we wish to occur regularly.

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Jennie Logsdon Martin
, US
Dec 21, 2019 6:15 pm EST

I have this problem also. It’s so disappointing. I have thrown bags away and this is getting expensive! So good when it’s right that I keep trying!

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1:21 am EDT

Ritz Crackers Ritz crisp & thins

I've brought plenty of bags of there before and I love them ! Just recently I bought a bag at the local gas station . I got the salt and vinegar ones to try them out because the gas station didn't have the ones I usually get and when I go home and opened the bag they were all are burnt black around the edges you could even taste it ! I was disappointed cause I love these! The cheddar ones are my favorite.!

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8:23 pm EDT
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Ritz Crackers Crisp & thins

On Aug. 23 I purchased a package of your Cheddar Crisp & Thins from my local Kroger. I'd never purchased them before and was extremely anxious to try them. I also purchased another bag of your Crisp & Thins in the Cream Cheese and Onion flavor which I sampled first. They were okay with the exception of the flavor being very "fake" for lack of a better word. Then I was very disappointed when I opened the bag containing the Cheddar Crisp & Thins to find they're all burned! What do I need to do to get a refund? They were on sale for $1.99 plus tax which came to $2.13.

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6:15 pm EDT

Ritz Crackers Ritz crackers

I've loved Ritz Crackers since I was a kid. Recently, every time we buy a box of Ritz Crackers, the cracker basically falls apart in your hand as you try to take it out of the sleeve. I have no idea how you expect anyone to use these Crackers for appetizers at a party, when the Crackers crumble simply taking them out of the package. I read that it's due to the removal of trans fats which acted as a binding agent, but you need to find an adequate replacement, otherwise sales will plummet because no one has any use for Ritz crumbs.

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1:20 pm EDT
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Ritz Crackers Ritz crackers 18 packs

Just opened the box of Ritz crackers 18 packs, only to find 17 packs in the box. Wth. I'd like to believe that u get what you pay for, but in this case I did not.. I really hope this dosen't happen to everyone that purchases these, if so no only are we as consumers getting ripped off, but the company is also getting richer. Hopefully u will resolve this.

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9:26 am EDT

Ritz Crackers Ritz bitz with cheese

I just opened a brand new box yesterday 8/19/19, dated best by Sept 16, 2019 lot#AX303. Besides almost 90% of the sandwich crackers being broken & seperated with no cheese &, within the 1st handful, i found 3 intacted sandwiches, full of black, green & white molds... as I shuffled throughout the box, I found plenty more! I did not count them in total, yet. I did ingest a few before noticing the 1st one in surprisement & disgust. Would be happy to include pictures or any other information needed. Hoping that no one else encounters this, especially if they are a mother (of 5) like me, & the children get to them & eat them 1st. I do hope you can help with this issue & at the least compensate me for this box of wasted, moldy Ritz bits with cheese.
Thank you
Have a great day
Laura D.

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10:27 am EDT

Ritz Crackers Ritz crisp & thins

I found this big clump of something in my bag of crisp & thins. I don't think it belongs there. I couldn't even eat them after finding it. It looks and feels very creepy! I will be returning the bag to Price Chopper where I bought it. I don't know how something this big gets into a bag of tiny chips. Do you know what it is like to be watching a movie in the dark and you reach your hand in a bag of chips and pull out something like this. Feaked me out so bad I almost vomited. I hope you can look into this . Thank you for your time.

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12:47 pm EDT

Ritz Crackers Ritz bits cheese

I bought two of these boxes at target and it was a total rip off! Hardly any crackers were intact or with any cheese what so ever! Very disappointed not a happy camper! I'm that case I would of just bought regular ritz crackers! I hope the second box isn't the same! I really hope you guys do something about this if not you have just lost a great customer.

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9:19 am EDT

Ritz Crackers Whole wheat ritz crackers

Last week, at Smith's in Taos NM, I bought three packages of your crackers in prep for a party. I could not wait for the party ... so I tried a tube last night from one box, for I have always loved these crackers. (And glad I took an early try...) The crackers crumbled and were useless. What is wrong? Too dry? Improper mix? The number on the box I have here at my computer = 09NOV2019MS2043. Imagine what I will have to say at the party about your crackers! If you wish to talk: [protected], leave message.

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7:49 pm EDT

Ritz Crackers Ritz whole wheat crackers

Yesterday I went to target and purchased a box of your whole wheat ritz crackers. I buy these all the time, when I got home and opened the box to enjoy them the first roll had a slit alongside the seam. I tried the next roll and so on but all 4 rolls has slits along the seams. One roll only had a small slit the other three rolls were at least half way open.

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6:04 am EDT
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Ritz Crackers Cheese cracker sandwiches

The last box of 8 packs of cheese crackers was burnt! I usually love these crackers and buy at least 6 eight packs a week. This burned problem has only happened once before. Please do whatever you need to in order to replace them.

These are the cheese crackers NOT the kind with peanut butter. I am allergic to peanuts.

This process is absolutely ridiculous. I sent you proof of purchase as well as several pictures of the badly burnt crackers. What more ca you possibly need?

STOP BOTHERING ME! Just tell me if you don't intend to replace the CRAP you sold me.

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3:57 pm EDT

Ritz Crackers Ritz whole wheat crackers

Hello. I bought a box of 8 fresh stacks crackers and inside the crackers package is damaged. Its has some black residue on top and crackers it self. I bought new one. It was not open or anything but inside the packages is dirty. I have some pictures I can provide. I am scared to eat because I don't know what is it. I will throw away because I open this box at home and I can not return the food back to store I believe. This is totally not acceptable and I complain to you about this. I love Ritz crackers so much and really disappointed that I bought food with some soft (like grease) residue inside.

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1:44 pm EDT

Ritz Crackers [protected]

Under cooked, white in color. Zero salt and powdery. 5 out of 10 boxes that my family has purchased lately have been this way. They have come from multiple stores and from the same stores. This has been an issue for over 3 years now. Half of the boxes that we have bought are exactly the way they should be. Perfect Ritz crackers. However, when the other half of the boxes are not eatable it makes it really hard to keep buying them. Nabisco, please fix your quality control, I'm sure you are losing a lot of business. If more than half of your product is returned for a refund then your profits must be hurting.

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2:25 pm EDT
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Ritz Crackers Ritz crackers

I purchase Ritz Crackers often. I love topping them, entertaining, etc... However at least in the last 6 months alone I have purchased about 8 boxes or more. I believe in giving the benefit of the doubt. I have been extremely disappointed because either every row in the box or at least 3 out of 4 rows in the box as soon as you touch a cracker crumbles up. I have purchased from several locations & this is not an isolated incident. I've asked others who have the same complaint. I know I can not be your only complaint on this. Have you changed ingredients? This was the cracker I was raised up on & have always been my number one go to. I had to dispose of whole boxes at a time. This is a waste of my money & my time. I am seriously considering no longer purchasing your product. This is ridiculous.

Thank you,
Melinda Steward

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3:55 pm EDT

Ritz Crackers Ritz handi snacks crackers and cheesy dip

I opened a pack of the ritz crackers handi snacks crackers and cheesy dip and the cheese was miscolored and looked like it has a soggy cracker inside of it. I have not used any crackers from the package and am very disappointed that I feed this product to my children and have them as snacks myself. This is disgusting. Explain what you are going to do to fix this!

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Ritz Crackers In-depth Review

Product Quality:

Taste and flavor: Ritz Crackers are known for their delicious taste and flavorful experience. Whether enjoyed on their own or paired with your favorite toppings, these crackers offer a satisfying and enjoyable snack.

Texture and crunchiness: The texture of Ritz Crackers is perfectly crisp and crunchy, providing a delightful bite with every munch. They maintain their crunchiness even when topped with spreads or used in recipes.

Freshness and shelf life: Ritz Crackers are packaged to ensure maximum freshness and a long shelf life. You can trust that each cracker will be fresh and crispy, even if you don't finish the entire box right away.

Variety and Range:

Assortment of flavors: Ritz Crackers offer a wide range of flavors to suit every taste preference. From classic Original to savory flavors like Garlic Butter and Everything, there's something for everyone.

Different packaging options: Ritz Crackers come in various packaging options, including individual snack packs and family-sized boxes. This allows you to choose the perfect size for your needs, whether you're snacking on the go or stocking up at home.

Special editions or limited-time offerings: Ritz Crackers occasionally release special editions or limited-time offerings, providing exciting and unique flavors for their loyal customers to enjoy. Keep an eye out for these limited editions to try something new.

Packaging and Presentation:

Attractive design and branding: Ritz Crackers have a visually appealing packaging design that showcases the brand's iconic logo and colors. The packaging is eye-catching and easily recognizable on store shelves.

Ease of opening and resealing: The packaging of Ritz Crackers is designed for convenience. It is easy to open and reseal, ensuring that your crackers stay fresh and crispy between snacking sessions.

Portability and convenience: Ritz Crackers are packaged in a way that makes them highly portable and convenient. The individual snack packs are perfect for on-the-go snacking, while the larger boxes are great for sharing or storing at home.

Nutritional Value:

Ingredients and allergen information: Ritz Crackers provide detailed ingredient lists and allergen information on their packaging. This allows consumers to make informed choices based on their dietary needs and restrictions.

Calorie and fat content: Ritz Crackers are a relatively low-calorie snack option, making them a guilt-free choice for those watching their calorie intake. They also have a low fat content, making them a healthier alternative to many other snack options.

Presence of artificial additives or preservatives: Ritz Crackers are made with quality ingredients and do not contain artificial additives or preservatives. This ensures a more natural and wholesome snacking experience.

Price and Value for Money:

Cost compared to competitors: Ritz Crackers offer competitive pricing compared to other similar snack options in the market. They provide excellent value for money considering the quality and taste they deliver.

Size and quantity for the price: Ritz Crackers come in various sizes and quantities, allowing you to choose the option that best fits your budget and snacking needs. Whether you prefer a small pack for individual snacking or a larger box for sharing, there's a size for everyone.

Availability of discounts or promotions: Ritz Crackers occasionally offer discounts or promotions, providing opportunities for customers to save money on their favorite snacks. Keep an eye out for these deals to get the best value for your money.

Customer Service:

Responsiveness to inquiries or complaints: Ritz Crackers has a responsive customer service team that is dedicated to addressing any inquiries or complaints promptly and efficiently. They strive to ensure customer satisfaction and resolve any issues that may arise.

Availability of online support or FAQs: Ritz Crackers provides online support and a comprehensive FAQ section on their website. This allows customers to find answers to common questions and seek assistance whenever needed.

Return or refund policies: Ritz Crackers has a fair return and refund policy in place. If you are not satisfied with your purchase, they will work with you to find a suitable solution and ensure your satisfaction.

Accessibility and Availability:

Availability in different stores or regions: Ritz Crackers are widely available in various stores and regions, making it easy for customers to find and purchase their favorite snacks.

Online purchasing options and delivery services: Ritz Crackers can be conveniently purchased online through their official website or other online retailers. They offer reliable delivery services, ensuring that you can enjoy your favorite crackers without leaving the comfort of your home.

International availability: Ritz Crackers are available in many countries around the world, allowing customers from different regions to enjoy their delicious snacks. Check the availability in your country to indulge in the Ritz experience.

Social Responsibility:

Sustainable sourcing practices: Ritz Crackers is committed to sustainable sourcing practices, ensuring that their ingredients are responsibly and ethically obtained. They prioritize environmental conservation and work towards minimizing their ecological footprint.

Ethical manufacturing processes: Ritz Crackers follows ethical manufacturing processes, ensuring fair treatment of workers and adherence to labor standards. They prioritize the well-being of their employees and maintain a safe working environment.

Community involvement or charitable initiatives: Ritz Crackers actively participates in community involvement and charitable initiatives. They support various causes and organizations, making a positive impact on the communities they serve.

Brand Reputation:

Overall perception of the brand: Ritz Crackers has a strong and positive brand reputation. They are known for their high-quality snacks and have gained the trust and loyalty of consumers over the years.

Trustworthiness and reliability: Ritz Crackers is a trustworthy and reliable brand. They consistently deliver on their promise of providing delicious and satisfying snacks, ensuring customer satisfaction with every bite.

Consumer loyalty and satisfaction: Ritz Crackers has a loyal customer base who are highly satisfied with their products. The brand's commitment to quality and taste has earned them a dedicated following of snack enthusiasts.

User Experience:

Website functionality and ease of navigation: The Ritz Crackers website is user-friendly and easy to navigate. It provides a seamless browsing experience, allowing customers to find product information and make purchases with ease.

Availability of product information: The Ritz Crackers website provides comprehensive product information, including details about flavors, ingredients, and nutritional value. This allows customers to make informed choices based on their preferences and dietary needs.

User-friendly ordering process: The ordering process on the Ritz Crackers website is straightforward and user-friendly. Customers can easily add their desired products to the cart, select quantities, and proceed to checkout without any hassle.

Packaging Waste:

Environmental impact of packaging materials: Ritz Crackers is committed to reducing their environmental impact. They strive to use packaging materials that are eco-friendly and recyclable, minimizing waste and promoting sustainability.

Efforts towards reducing waste or using eco-friendly materials: Ritz Crackers actively seeks ways to reduce packaging waste and explore eco-friendly alternatives. They continuously evaluate their packaging practices to ensure they are aligned with environmental sustainability goals.

Recycling instructions or initiatives: Ritz Crackers provides clear recycling instructions on their packaging, encouraging customers to properly dispose of the materials. They also support recycling initiatives and promote responsible waste management.

Overall Recommendation:

Summary of the strengths and weaknesses: Ritz Crackers excel in providing high-quality, flavorful snacks with a wide range of flavors and packaging options. They prioritize customer satisfaction, offer competitive pricing, and demonstrate social responsibility. However, there is room for further improvement in reducing packaging waste.

Personal recommendation based on the evaluation: Based on the evaluation, Ritz Crackers are highly recommended for their delicious taste, quality ingredients, and convenient packaging. They are a reliable choice for snacking, whether you're enjoying them on their own or incorporating them into your favorite recipes.

Comparison to similar products or brands: When compared to similar products or brands, Ritz Crackers stand out for their consistent quality, wide flavor range, and competitive pricing. They have established a strong reputation and continue to be a preferred choice among snack enthusiasts.

How to file a complaint about Ritz Crackers?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

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Contact Ritz Crackers customer service

Phone number

+1 (855) 535-5648

Website

www.ritzcrackers.com

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