Menu
Ritter Communications
Ritter Communications Customer Service Phone, Email, Contacts

Ritter Communications
reviews & complaints

rittercommunications.com
rittercommunications.com

Learn how the rating is calculated

3.7 3 Reviews

Ritter Communications Complaints Summary

2 Resolved
1 Unresolved
Our verdict: With a good resolution rate, Ritter Communications generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Verified
The authenticity of the customer service contact information for Ritter Communications has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ritter Communications. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ritter Communications reviews & complaints 3

Sort by:

Newest Ritter Communications reviews & complaints

ComplaintsBoard
D
3:01 pm EDT

Ritter Communications Poor service/customer service and threats of termination

I have had Ritter for over a year now, and I am suddenly getting letters complaining that I over use my bandwidth. I do not have a data cap, nor did I sign up for one. Yet here is a letter using the Acceptable Use Policy in an abusive way saying I am abusing their network. I download all my games and watch twitch.tv a lot. I pay 86.99 a month for 100mbps package. And through all of this for the past 7 months I have had nothing but random disconnects and slow service. Their customer service is piss poor and they lie to me all the time. Technical engineers come to my house and tell me that they have bandwidth problems and the issues are not my fault, while their customer service tells me everything is fine on their end and that I'm causing them issues by using my internet as I normally do.

The Acceptable Use Policy is ment for malicious acts, not because your hardware is piss poor and cannot handle the gamers you claim to cater towards.

Now I sit here and wonder if my service will be disconnected in two weeks because they are "monitoring" me. Can they legally disconnect my service because they cannot keep up with their own unlimited data demands? I hope to find out tomorrow.

Read full review of Ritter Communications
Hide full review
ComplaintsBoard
D
1:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ritter Communications Still no answers

I emailed a complaint yesterday and called Ritter this morning and I still haven't gotten any answers! The lady at the office said it will still be a few days before they can get out here to hook my cable back up. We have been a customer of Blytheville cable for the past 16 years at the same address and have never had any problems until Ritter took over. Anytime we had a problem with our cable before Ritter took over someone would be out the same day, now I know they have had a lot of extra work since the ice storm but I just don't beleive it should take this long to get something done. I have an 82 year old mother and she really enjoys watching TV. So please if you can do anything to get our cable back on I really hope you will do it. Thank you very much, Deborah Wilson for Sara Rambo

Read full review of Ritter Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ritter Communications Crappy speeds, lots of downtime/disconnections, and piss-poor customer service

Ritter Communications - www.getritter.info

We have had broadband internet service for almost a year now with this company. At the time we signed up, they promised that upgrades would be done 'within a few months and speed would almost double'. Since then, we have neither seen nor heard anything about any upgrades. Our internet service itself is 'on-again, off-again' some days. Other days, it's down for hours. No amount of calling to the Customer Service center merits any haste in getting the services back up, nor do they offer credits for the days that the service is down.

Internet speeds are way below average broadband speeds; more like the speeds you associate with dial-up. My husband plays online server-based games in which a good, stable internet connection is a must. He has to disconnect and stop playing EVERY DAY due to extremely high latency (it takes longer for his signal and the server's signal to get back and forth). He's called their Tech Support number to no avail. They either don't know how to fix the problem, don't care that the problem exists, or both.

The company has a monopoly in rural Northeast Arkansas; they are the only company offering broadband service to a large portion of the population, and they know it. They can charge $39.99 a month for crappy speeds, lots of downtime/disconnections, and piss-poor customer service.

Read full review of Ritter Communications and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
E
E
eInsight
, US
Nov 20, 2016 9:27 pm EST

YoZeebu is honestly the smartest guy here obviously evryone else on this page is wrong about ritter communications

Y
Y
YoZeebu
, US
Nov 20, 2016 9:26 pm EST

Honestly Ritter Comms has the best internet for call of duty, bullets go through him and he kills instantly. hes honestly a sick joke online and its all because of Ritter Comms, if you want to be the best call of duty player in the would, get Ritter!

M
M
Mejerk
, US
Sep 23, 2016 10:47 am EDT

Well we moved into an area that is served by Ritter. It used to be Millington Telephone. For years we lived in an area served by AT&T but they are not available were we are not. We have been here for almost a year now. While I can't really complain about the price, (we have the equivalent to what we had with AT&T) and it is about $40.00 a month cheaper. HOWEVER, as my mom used to say, you get what you pay for. We really only need the phone line for the DSL internet. Ritter does not have cable TV/internet service in my area so if you want internet, it is Ritter DSL or satellite. The problem with the DSL is that it is VERY slow. I am not a gamer but trying to stream video is almost pointless. Again since there is no cable here, we use an internet based movie service from Amazon, Netflix or others. The DSL speed has a huge impact on the ability to watch movies.

E
E
Eric Barber
, US
Apr 11, 2016 7:31 am EDT

Ritter is very deceptive.
When we signed up with Ritter 15mbs was the highest speed internet offered and that is what we signed up for.
2 or 3 times since then we have received a notice saying our speed would be increased free of charge just because they were upgrading their systems and this was the new speed. Their new top speed is advertised as 50mbs which is what they have us signed up for and they upped our bill to charge us for it. For the lowest cable they have and internet we pay over $120 a month!
On top of that they recently changed over to all digital which they say the government is making them do, they send us 2 "free" digital converter boxes. While checking out my bill I see they are actually charging me for the boxes but crediting me back with a note that says "free for 2 years" After that we will have to pay $3 monthly for each box. We have 3 TV's in our home and can only watch TV on 2 of them right now because of this, unless we want to pay more. This is one reason I choose basic cable TV over satellite is so I can hook my service to as many TV's as I want without paying extra for each TV.
My cable modem was supposed to be free as well but they are charging me $2 monthly for is as well.
They raise my rate every year for no reason as it is. This is getting ridiculous, but unfortunately they have a monopoly on the cable in my area and there is no competition for them which means I have no other choice if I want to use cable!

S
S
SatisfiedCustomer25
, US
Mar 16, 2016 8:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I thankfully don't have any issues with Ritter and have been using them since 2011. Sad that people have issues but majority are never happy with anything.

A
A
anon_one
etowah, US
Sep 06, 2014 12:05 pm EDT

I totally agree with the complaints.

They also blatantly and falsely advertise speeds on their website that they don't actually provide. In our area, they advertise an 8 megabit lower tier and a 15 megabit upper tier. But, in reality they don't sell anything above 2 megabit.

Don't expect them to ever improve the situation.

G
G
GG1313
, US
Aug 27, 2014 11:39 pm EDT

After
moving to rural Arkansas, and outside the city limits, we found that
the only apparent option for internet service was through Ritter
Communications. It has been a consistently horrible and frustrating
experience. Upon communicating with neighbors, it seems we all have
the same poor service although we pay the same prices as those who
live within the city limits. It's noteworthy that we live in the home
town of Ritter companies – Only outside the city limits. After some
research, we learned that it's simply too costly for the company to
provide the infrastructure necessary to maintain the same level of
service as those within the city limits. If this company is willing
to be so callous to it's own hometown customers, I have to infer that
it will do the same to others in the same situation as us. I am
writing this as a cautionary tale to anyone considering using Ritter
Communications or its affiliate businesses.

C
C
Cindy Hunnicutt
, US
Dec 13, 2013 8:48 pm EST

Wow, it is hard to believe, but every single complaint that I have read here is a carbon copy of what I am experiencing right now! The ritter employee that gave all of the obviously ridiculous explanations previously is an idiot. The exact same problems occur everyday with my dsl service and it is 4 years after his post. My goodness, I understand needing to have the time necessary to make repairs and upgrades, the highway road crews make better time than ritter. The comment about piss poor customer is very accurate also. I finally gave up and no longer call to complain because all they do is tell you basically that you have great service and there is nothing wrong. they will send someone when they can, of course they come out and say, we can't find anything wrong. Yada yada yada. I wish I knew who to complain to, to get some results and make them liable for their service. It s costs a fortune and I have to reset my box every single hour, just to watch a movie on netflix. I can't make it through an hour series show half the time. It's rediculous! If I had any option other than crappy satelite internet I would switch in a heartbeat. I have to pay for phone service, I don't even have a phone plugged in, just my internet. I think it is apalling that they don't have to answer for their lack of delivery of reasonble services for money spent. If you had to rely on ritter for lifesaving services you better just plan your funeral, they stink and they lie!

L
L
ljkiii
Harrison, US
May 04, 2009 5:01 pm EDT

Huge rip-off! This company needs to be swallowed up and improved by someone else. Period. And with their poor service, business model and lack of ethics this is just a matter of time. This DSL ISP is a fraction of the speed of the one I had before I moved, but the bill is almost twice as high! Their technical support staff is rude and unresponsive, they do not listen to their customers and often talk over whatever you are trying to tell them - they need a lesson in active listening, not to mention customer service. After it took them a month to establish service, they made promises of higher speeds "coming soon" and they constantly fail to deliver. Their local people are just as bad. After a visit to their local office to go over my bill and to complain, they proffered up all sorts of lame excuses as to why my service is so poor, one of which they cited themselves as being regulated while other companies are not. This does not include the myriad of technical excuses they (probably read from a script) threw at me and I shot down (I've been in IT for twenty years). They even suggested going to an aircard or satellite service OFFERED BY OTHER COMPANIES! What great customer service! - "If you don't like it, leave!" Unfortunately, this "regulated" but monopolistic company appears to get away with it. You even have to pay for the phone service, even if you just want DSL - you can't get naked DSL with them, even in this day and age. I'm not even going to go into having to "rent" their modem at a ridiculous price. Perhaps I will take their advice and go with an aircard to avoid these backwards, backwoods hicks.

C
C
Charles Hall
,
Nov 04, 2008 9:03 am EST

All my contacts with Ritter have been positive.I have been on cable for more than ten years here.I survived Friendship Cable then Classic their service should have been named ServiceLess.Then along came Ritter and everything has been a giant step forward.Me, a senior citizen wishes Ritter would produce a downloadable program schedule so one could look for future programming.Presently two hours are offered on Channel 15 for those who have Basic/Extended Basic.Local paper and tv guides channels don't match etc. Lastly those that came aboard recently would be shocked at the deplorable service offered prior to RITTER. Thanks Guys and Gals

Is Ritter Communications legit?

Our verdict: Ritter Communications has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Ritter Communications's position as a benchmark of trust and quality within its industry. Users and clients of Ritter Communications can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Ritter Communications earns 100% level of Trustworthiness

Perfect Trust Endorsement: Ritter Communications achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ritter Communications. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Rittercommunications.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Rittercommunications.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Rittercommunications.com you are considering visiting, which is associated with Ritter Communications, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Rittercommunications.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Ritter Communications.

However ComplaintsBoard has detected that:

  • Rittercommunications.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rittercommunications.com may offer a niche product or service that is only of interest to a smaller audience.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Ritter Communications customer service

Website

rittercommunications.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ritter Communications?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ritter Communications Customer Service. Initial Ritter Communications complaints should be directed to their team directly. You can find contact details for Ritter Communications above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ritter Communications. Discuss the issues you have had with Ritter Communications and work with their customer service team to find a resolution.