RHB Bank
reviews and complaints

Salah seorang staff yang menguruskan urusan saya memandanh rendah terhadap sy yang ingin membuka akaun.. Staff berikut berbadan berisi, bertudung, melayu.. Tak kira jika kena attend byk customer tetapi layanan kena adil.. Cawangan taman ungku tun aminah, skudai, johor.. Kena ingat, takde customer mcm kami walaupun simpanan siket2, bank anda tak ke mana.. Hormat customer.. Tq

I went to RHB Bank at Batu Kawa MJC, Kuching, Sarawak this morning to make my credit card payment over the counter, while I'm waiting there for quite a long time and I realized the customer service are having fun among themselves without knowing me waiting for a long time! When I go talk to them, they're very impolite and trying to warn me with so rude attitude! As a customer, I'm extremely dissatisfied with the services with them! I will never use their services from now on!
P/S : For RHB Bank, please send your staff for training.

David Chin
[protected]

Salam and good morning,

Merujuk perkara diatas.

Saya yang bernama Dg Noryanti Ag Ahmad membuat pangilan telefon dengan seorang pegawai daripada company solution En Azhar -[protected]/[protected] berkenaan kes kutipan bayaran dan saman pada jam 10.10am, 05 Oktober 2018

Pegawai berkenaan bercakap kasar dan memaki mak bapak saya disebabkan saya ingin berbincang mengenai bayaran . Hal ini menyebabkan saya tidak berpuashati dengan layanan yang kurang baik terhadap pelanggan walapun kita berhutang dengan bank, sebaiknya pihak solution masih dpt menghubungi saya dgn penjamin dan tidak lari daripada membayar hutang .

Yang benar,

Dg Noryanti Ag Ahmad
[protected]

Saya Mohd Fairuz bin Abu Lazim ingin membuat aduan tentang ada seorang wanita call saya tentang pembayaran pinjaman kereta (WB5692X) yang tertunggak, saya cuma bagitahu dekat beliau untuk periksa kembali pembayaran bulanan saya. Tetapi dia menjawab dekat saya dengan nada suara yang agak kurang ajar dan terus meletak telefon.

Saya harap pihak RHB bank mempunyai pekerja yang berdedikasi dan mempunyai soft skill yang tinggi .. harap pihak RHB mengambil tindakkan kepada staff customer service untuk menjaga nama baik RHB bank

Saya sertakan sekali print screen no telefon yang telefon saya.

My company's benefit to claim Housing loan interest subsidy requires me to provide
the Financier loan repayment statement . A template sent to RHB via hard copy for verification on 21st August 2018 at Kajang Branch and been told that the service level agreement is within 2 weeks. However I've been calling and following up since 4th September to 18th September 2018, the template is still not ready up to my disappointment that I've missed the deadline of 30th September 2018 to proceed the claims. The PIC is Christine at Kajang Branch and the service is very slow. For record, RHB charged me of RM50 for this verification. Now, I've missed the opportunity to claim the interest subsidy due to slow response of the bank and this is very bad.

Dear RHB Management,

I went to RHB Sales Centre in Puchong to apply for a personal loan previously. I was entertained by a staff named Shahrul(if i am not mistaken). However the information he provided to me was wrong especially about the repayment.

On the paper statement of the personal loan, he highlighted to me that I have to pay RM161.70 per month to the saving account number as per what he highlighted.

A week after I was getting a called from the customer service to confirm about the loan I applied. I was shocked when the lady told me I have to pay RM172.61 per month. When I re-checked the statement, then it was stated the exact amount that I have to pay monthly.

Today, 29/09/2018 I went to RHB Shah Alam Sales Centre to make the payment of my personal loan. Again, I was having a bad experience with RHB when I put my saving account number to make the payment, it was rejected.

Luckily the staff there was helpful and assist me accordingly.

I hope RHB can take a necessary action the clumsy staff that assisted me at the RHB Sales Centre, Puchong so that it won't happen to another customers in the future.

I am willing to share the service(personal loan) to the other people as well as I also working in the banking industry. But when this matter happens, of course I will think many times so that other people will not having a bad experience like me.

Please ensure the staff is giving the correct information to the customer and please don't be selfish by thinking to achieve the sales target only.

Thank you.

I draw money at rhb bank atm at nu sentral, jalan tun sambathan using my Bank Islam card for rm150 however no money come out and the money been deducted from my account. I have the prove from the reference no. here [protected], please contact me again as there had been problems with the atm machine and the money deducted from my account. I feel so frustrated about this as it is my money. Please contact me at +[protected]

Hi,
I asked one of your staff about personal financing/personal loan.

She is bad with her attitude and she had insulted me in whatsapp.

i am very upset and i want to know what action that RHB will do with the staff. i have the evidence with me and i hope RHB will contact me asap.

the details about the staff:

name: puan rozy
contact no: [protected]

Hi,

I am the new owner for car plate number WYK 722 and all full settlement for this car had been made. I keep calling RHB to perform e-BATAL for this car (WYK 722) but many excuses given. I need to use the car tomorrow urgently. The show stopper for my usecar company to do my roadtax is because the bank is taking time to do e-BATAL, they can't procedd to put my name as new owner in JPJ and the roadtax cannot be generated. All payments had been made to the car to release the name of the old owner. Can you please call e-BATAL department and get them to do e-BATAL by today (14 September 2018)? Please call me if there is any show stopper.

Regards,
Syamsul [protected] )

I went to taman molek jb branch to make full settlement for my personal loan on 28/08/18.. I am really very dissappointed with service provided by the teller at counter 3.. First, no greetings even when we greet first.. Not friendly customer service.. Not even a smile on face.. After I settled my loan, I wanted to close my savings ac which was linked to my loan.. But the teller told me its not necessary since she have to make calls to hq to confirm the status of the ac.. She ask me to chk myself and told not to close the ac.. Their job is to fulfill our requirements not to delay things because they are lazy.. I am a teller too in international bank.. Even our day is bad, we never fail to put smile and greet the customers.. I always face like this kind of problem in local banks... Please train ur staffs to be friendly and please smile... Dont spoil other people's day

Hi,
I would like to complaint abt customer service attitude at the RHB Bank, Bangsar South branch. I came to the bank to make a new atm card for my grandmother since she had lost it.

A male teller attend me and beside him is a malay woman whom i feel is the superior of the staff. At the moment i reach the counter she was furious for the teller. It gives me uncomfortable feeling as you do it infront of the customer. Then the teller continue the procedure, scan my grandmother's ic and get her thumbprint.

The woman staff keep insisting for my grandmother to sign the form. Fyi, my grandmother is at her 80's and her hand is shaking.in addition, her eyes is blur and she can barely see. With the hard, she tried to sign and the woman staff did not satisfied, which she said the every signs did not match. I still remember her words 'yang ni sain mcm ni, yg ni plak sign mcm ni. Susah betullah.' with the unsatisfied intonation. How you can said like that, infront of the customer especially an elderly. This shows no respect to your customer. What is the big problem since the bank already get my grandmothrs thumbprint.

Plus, after knowing my grandmother cannot sign, she ask again my grandmother to sign after the card is ready. I dont think a banker is an ignorance such her attitude. It piss me off and feels i dont want to deal with the bank anymore.

My father is an ex exec at rhb. He was once a branch manager. I confident that he teach me a right customer service ethic as im myself a customer service executive. This resembles a bad impression for the brand and not a good experience for the customer.

I am writing on an incident that happened to me, I have lost my ATM card and the last transaction was at Tesco. I have noticed the lost on Thursday afternoon 23rd August and immediately called customer service to block my card. Thankfully there was no non-permitted transaction.

Since the block, I was advised by customer service to do a new card at "ANY" branches of RHB. I have created the account for RHB at the RHB Easy branch at Giant Jalan Tengah, 11950 Bayan Baru, Pulau Pinang on 2016. Since I am working at Georgetown, Penang, I have resorted to going to RHB Bank Lebuh Pantai, George Town, 10300 Branch on a Friday morning to do the ATM card.

My 1st-day experience in RHB Lebih Pantai at 24th Aug 2018, 9.30am
I have taken the number for my turn to apply for the RHB atm card. The number that calls the person's turn was not functioning and the staff took their time to fix it hence I need to wait for a couple of minutes (have my experience in getting the card had been easier, I would let these flaw slide). 2nd was, upon the staff resort to calling the number by mouth while they slowly fixed the system. I attend to the counter and greeted the staff at the counter and state my reason to do the card. To my astonishment, the male employee of the rhb at the counter said that I can't do the RHB card there as I have open the account and did the atm Card at a different branch (RHB Easy, Bayan Baru) and the branch at Georgetown does not do ATM for other branches. His suggestion (Which is rather foolish based on my opinion) is that:
1. I need to go back to the branch that I did the ATM and they were the only one that can do new atm card for me.
2. If I were to do it at Georgetown RHB Lebuh Pantai branch, I need to close the account open at RHB easy at Bayan Baru and open a new one at that branch. I told him it's my bank where I receive my salary and he said that's the only way I can get my ATM.
3. Another "professional" suggestion is that I do a manual withdrawal if I CAN'T get the card.
One would imagine what happens if I got transferred to Johor and lost the card, will I need to come to Penang RHB Bayan Baru Branch to do a new one.

My 2nd-day experience in RHB Easy at Giant, Bayan Baru, Pulau Pinang at 25th Aug 2018, 12.30 pm
After that foolish suggestion by the counter officer at RHB Lebuh Pantai, I resort to going back to do my atm card at the RHB Easy, at Giant, Bayan Baru. I told the staff that I want to do ATM card..and before I could continue on my story, the staff rush to saying that they can't do it and claim that I said I wanted to do a new account. I was awe at the quality of the staff attending to a person need by lashing out on one answer that is either CAN'T and a NO. I told her to listen to my story and that's when she understood. Once I have given my ic to do a new card, she then told me that they do not have the ATM RHB card and only the Islamic ones. Further inquiries and they said they don't know when the new stock will arrive. I rush in anger and told them, how do I withdraw money? which they claim to do it manually (another foolish officer appointed by RHB is at work). They ask to visit a branch to do the card and I told them the story of Lebuh Pantai at which the counter lady said, " dia orang sahaje tak nak buat" ( they purposely did not want to do the card). I notice there is a fued between branches.

The 3rd-day ordeal of getting the RHB Card at RHB 42A, B, C, Jalan Tengah, Bandar Bayan Baru, 11950 Bayan Lepas, Pulau Pinang on 27th August 2018 at 9.30 am.

My last luck in trying to get the ATM card at this branch, upon my turn, a normal manner in getting to the counter and she did the formalities and passed my application form to an officer. The desk wrote as Ms.Sheila, and assuming it was her, she then took the form and ask me to wait as it will take longer time. Apparently, that lovely branch only has one Desktop PC which is the only one people can apply for a personal loan and do the atm card registration with only 2 staff designated access. Assuming that RHB has grown to a reputation of having a garbage service, I understood and was just wanting my ATM card done. Once the applicant for personal loan complete about 30 minutes. It was my turn. The staff assisted me to the table where that PC was and asked me question on why I did my card at RHB Easy, whining on RHB easy staff is irresponsible and that suppose the Lebuh Pantai staff could have done it for me but they purposely didn't want to do it as they need to go into the system. Ms.Shela even mentioned some name indicating the staff at Lebuh Pantai that I assume is famous for this kind of "lepas tangan" work. I told her that it wasn't her, but a guy. Thankfully I got my card, this petty stuff had made me trauma of losing a card again. By the way, this staff told me the same that I should close the account and open in that branch should I was denied by the system on having a card, for me, it is another foolish suggestion in a banking and technology-filled world.

The overall story indicates that there is not unity in the management of RHB within branches, There is no proper customer management and also lack of cooperation within branch plus some dispute that causes this bad customer service experience. For the past 3 days, I was thinking to close my account and resorting to seeking another bank where I draw my salary. The closing of many branches as well as RHB Easy has indicated inefficient running of the Bank's business and it has caused problem to the customer to even get an ATM card. I was laughing as I left the premise when I saw the "stand a chance to win a Casio watch" advertisement and there was part of the advertisement which wrote, "come and apply for the debit card with us". I'm also writing to BANK NEGARA of my 3 days ordeal of not taking out money from ATM and I hope serious action is taken towards RHB Bank, especially at Penang Branches of unethical practice, unprofessional conduct and traumatizing customer service.

I have 5 x 5 litre bottle that fully with coins, and i can't use the RHB bank Melaka coins deposit machine, hope that the machine can be fix as soon as possible.

And RHB bank melaka only have one coins deposit machine, once it down, meaning that there are no more machine for RHB bank use to do the coins deposit. So kindly fix it as soon as possible.

Dear Sir,

I have made my 1st called and requested on 24/07/2018 with few more calls to [protected] and the last call was on 10/08/2018. I was informed by your personnel that the said letter will only be issued within 14 days. Unfortunately, i have yet got any news and not even a refund form till to date. Appreciate if you can speed up the process ASAP. Should you need any further information, please contact me, CHONG JUN MING at [protected]. Thank you for your kind understanding and immediate action.

I come to rhb raja uda to open an account because of my company is using rhb. They insist i need to have a letter to open an account although i can deposit any amount of money just to open an account. Then the person in charge said that my company have a session that they come to my company, so she ask me to wait for the date. When the time of visiting, then the person in charge said only foreign worker can open the account during the visit, where as local need to go to the rhb bank. Because during the visit, i fill a form, and the person in charge stated local just go to the bank for further process. But when i went to the bank again, then it repeat asking for the letter ( dont know what happen to the form), and the person in charge is stil talking about visit to the company. What made me confuse is why the person in charge not inform that local shall need to prepare the letter (format unknown because she said the company will know, but they didnt) and need to register by themself at the bank. And the visit is only for foreign worker.
I hope rhb bank can have proper procedure next time so that other customer didnt need to waste time for a lot of visit just to open an account.

last year I applied for an increasing credit limit. no one ever responded to me . when I made a complaint they called to say they will submit it for me again but I didn't apply again.
A year later I went into the branch and applied as my salary increased again and no one called me back.
a decision was made to not increase my limit on the 3rd August and I waited 3 weeks and called customer service twice and no one called me to tell me.
really awful service and have been with the bank for so long and I don't get any response. I am so fed up. I will pay off my credit card and then I will change banks that all I can do. really awful service. Unfortunately it's my stupidity that I had my salary paid to the account and wasted all these years doing so to build my credit. in return I received terrible service and lack of customer appreciation.

Around 5 years ago, i go to rhb permas branch to make asb loan 50k. I don't get infomation about my loan approve or not. No staff or bank officers inform(no call or letter at my address home) me that my loan approval already. Now i got call from collector (rhb) said that i need to pay for penalty because my units already sold. How can be like that, if staff/officer inform me about my loan asb approved already, its my responsible to pay. How i gonna to do right now?its not fair for me to pay around rm1600 because i also don't know this account exist.

I have received an approval for personal financing on 1/8/2018 and according to the akad (agreement) received, the disbursement will be settled within 2-5 days. Now it's been more than 7 days. I have called rhb many times to request my loan to be settled asap as it's a VERY URGENT matter. But now 10/8/2018 the only report I received is the disbursement unit is having difficulty due to technical issue and they cannot disburse my loan on time. This is very frustrating as I have stated it is extremely urgent.

1. I came to Seremban 2 branch to withdraw my asb accounts and deposit back to RHB Bank accounts. But unfortunately the staff said ‘sorry, ASNB transaction already closed. Will open back at 2.30pm'. Do you think we all of your customer have so much time to come there?

2. Today, i came back again to the same branch and once again i feel disappointed because the staff named Nur Afifah said system offline.

The thing is why always happen like this? Are this branch simply said ASNB system offline because i went to other place later and there is mo problem with ASNB system. I came to RHB at the first place because its easier for me so i can directly deposit the cash into that person's account. And because i went other place, i need to deposit to other bank's account. This is one of the reason i didnt maintain my accounts with RHB Bank.

If this is the first time happened, i still can accept it. But it happened to me so many times already. Not only at Seremban 2 branch, but also happen at Rantau branch also. Please rectify this issue because RHB will keep losing your customers if this thing keep repeating to other customers.

Saya Mimi Shazwani Binti Abu Bakar, nombor IC [protected] ingin melaporkan berkenaan agensi kutipan yang tidak beretika kerana telah memberikan maklumat nombor akaun dan nombor IC sy kepada ex colleague melalui panggilan dan juga SMS. Ex colleague saya bernama Nabila telah memberikan gambar SMS tersebut dan panggilan melalui FB Messenger kerana beliau sendiri juga tidak mengetahui nombor telefon sy yg terbaru. Untuk pengetahuan pihak tuan, nombor [protected] dahulu nya di daftar kan atas nama saya di Maxis tetapi sekarang nombor ini telah di daftar kan atas nama Mas Nabila Aini. Ini telah melanggar etika akta PDPA kerana officer bernama Amira drpd kutipan agensi tetapi mengaku drpd HQ Capsquare seolah-olah telak provoke kawan sy di mana kawan sy tlh beritahu lost contact dgn sy, tetapi officer tetap bercakap entah2 ini Mimi Shazwani tapi tidak mahu mengaku. Dan dia terus hantar kan SMS ini kepada kawan sy. (lihat gambar) Saya tahu sy berhutang tapi sy sendiri akan pergi ke Capsquare untuk buat aturan bayaran pd tahun hadapan kerana sy baru mula bekerja. Tolong jgn hubungi kawan sy lagi kerana dia tiada kena mengena dgn hutang saya. Terima kasih