The complaint has been investigated and
resolved to the customer's satisfactionResolved rewards first — scam
resolved to the customer's satisfaction
I have been trying for sometime now to claim money removed from my account by rewards first. I admit that I did fill in one of their forms after clicking on a link for £10 back when purchasing train tickets in sept 2010, but after doing so, there was no onscreen confirmation that the application had been successful - it merely shut down. I had assumed that it didn't work, but was content to wait to see if I would receive the stated "welcome email" containing my password which it states I would need when writing to them to claim the cashback & cancel subscription.
I waited, regularly checking my emails (including the spam & deleted folders) as I had already pre-addressed an envelope containing all the other details required.
No email was received from rewards first. In Feb I received my bank statement & Imagine my surprise when I saw that 4 x £9.95 had been taken!! I immediately went onto the site & rang the "customer services" they stated that a welcome email had been sent & as I had signed up for the "service" the money was non-refundable. I requested the membership be cancelled & requested a copy of the supposed "welcome email"
I received an email from rewards first confirming my cancellation and another containing a copy of the welcoming email BUT & it's a big BUT welcoming email was addressed incorrectly & not in the format that I had provided to them (it's also strange that the cancellation email & all other subsequent emails have been addressed correctly) I did then take the opportunity to claim the £10 cashback (even though the menbership had been cancelled - I thought it worth a try) but that is the only thing I did do as I couldn't access the site before then without the password.
I was prepared to give rewards first the benefit of the doubt, that it was merely an error on their part that the welcome email had been addressed incorrectly (& certainly not in the way that I had provided it to them) making it undeliverable (yes, I did try to send one in the manner they did) but they still state that the email had been sent. I have since requested a read receipt sent from myself to prove that as I did actually receive the welcome email as I am sure that a responsible, ethical company would want to make sure that their valued customers receive the essential & vital first email!
After having to send the request for a read receipt several times & having been ignored on each occasion I can now only assume that this "error" is a deliberate ploy from rewards first & would account for the scores of people who say that they never receive the welcome email - How can they justify taking money for a service which they know won't be provided due to incorrectly addressed emails?
I would appreciate any assistance to reclaim my money in this matter