On Oct 11 I was in Zellers in Smiths Falls and i picked up a bissell proheat deep cleaner that was on the self with about 6 others.The problem is they were put where their was another bissell deep cleaner was supposed too be that was on sale for 89.99 from 129.99.I thought I was purchasing the sale model until i got to the cash where i waited some 15 minutes to be told the model I had was 199.99.I was so embarrast because the staff had to run back and forth trying to figure the problem out and everybody behind me was complaining. I feel I am entitled to the sale price of the other deep cleaner of 89.99.The manager gave the more expensive deepcleaner to me for 30.00 less but i am not still happy.I do alot of shopping at zellers but i might start shopping elsewhere.this is not the first time i have encountered similar situations at zellers
I bought a bed-furniture for my new-born baby from the Zellers Store located at Erin Mills and Eglington Avenue. I took it at my home, assembled, and made ready; but my baby couldn't find it comfortable after one night of sleep. She cried, and so I had to make her sleep with me at my bed.
Well, then I read the receipt from the Zellers, which clearly mentioned that they will return such item within 60 days. So, I decided to return back, and just laid it on floor as it is. Due to busy days because of taking care of new-born infant, I couldn't return immediately.
But, I reached to Zellers within 45 days of purchase, and asked to return. They said that the box was broken, and the bed was used, SO, they were not able to resale it, and So, THEY WOULDN'T RETURN IT.
I discussed about their policy and so on, but a guy, so-called manager, argued me saying that WHO WILL BUY THIS USED THINGS, and so, he was not going to return it.
I continuously asked about their policy, but he denied to return.
I left those items, and the receipt in his desk, and left away.
Since that was no use for me at all, I had no cause to bring back to home.
Its better to get rid of such stores who says one thing, but acts another.
I had asked about return policy when I bought that product, and the salesperson had clearly told that it was within 60 days.
I have decided that I will just stop shopping at HBC and Zellers at all, because they treated me very unfairly.