I ordered a trial of the Acai XM and the REZV anti aging cream for 4.95 for a 2 week trial. I received the trial a few days ago, after having ordered it about 2 weeks ago, and today I received 2 more bottles, 2 more facial creams and an invoice with no information on how to contact the seller. My account was charged 89.95 on the 10th, which was 10 days ago! I tried to call the 1800 number and had an option of english or spanish (I chose English) and then it had an option to "answer frequently asked questions" or talk to an operator. I chose talk to an operator and I was put on hold, then told the operator was busy with another client and to leave a message. I tried calling several times, with the same result. I then went to the men for the frequently asked questions and it said "there are no frequently asked questions at this time"! I have no way to contact these people and it was sent from a shipping dept. referenced as Order Fulfillment Center. I will have to contact my bank in order to have these charges stopped, as I have no way to cancel this "risk-free trial". Anyone out there have any success getting a hold of this company?
XM LABS INFORMATION...My experience is similar to many others except I have NEVER requested FREE SAMPLE of anything on the internet or otherwise. Free almost never is. I received a non-descript USPS shipping envelope containing some "Resveratol Anti-Aging" pills and some "Anti-Aging" cream inside with a "Packing List" with a charge of $4.95. After researching online, I found the rest of you fellow victims and some initial information.
Although not personally verifiable, public info and records found show that it appears likely that this "company" is owned or backed by a company next door named NCOM Networks, LLC. It has the same owner/manager, Kenneth Jacobi. The address for the "Shipping Departmet - Fulfillment Center" at 3609 North 29th Ave., Hollywood, FL may simply ship the "bogus" products; it would seem that the "office" is the address for Jacobi and NETCOM. Following are more details of what was found. I suggest you do a Google search for the NCOM Networks, LLC in Miami Lakes, FL 33014. You will find a lot of info on the owner and lots of other info filed on the company, and notice that the physical addresses are next door to one another. Again, note that I cannot verify this information, but it is compelling or at least highly suspect. I hope it adds to the database for those trying to end fraud. Here are the names and addresses found:
XM Labs | 5753 Miami Lake Drive | Miami, FL 33014 | US3 | Owner: Kenneth Jacobi
XM Labs Shipping Department / Fullfillment Center | 3609 North 29th Ave. | Hollywood, FL 33020
NCOM NETWORKS, LLC | 5751 Miami Lakes Drive | Miami Lakes Drive Miami Lakes, FL 33014 | Kenneth Jacobi, Managing Member | Phone [protected]
Finally, if you have been scammed, take the advice of others posters' advice and FILE THE FBI/BBB COMPLAINTS, please! This has to be stopped one thief and scammer at a time, but apathy will do nothing. Also, canel your credit card immediately and have it re-issued. There is no way to know until further charges show up how seriously your card is compromised. Since I never heard of this outfit, I can only believe someone stole my card number. Call your credit card issuer and file a fraudulent charges report. They may require you to return the product and fill out a fraud report, which I did, and check your monthly statements, always. The only way to feel better about being victimized is to do something about it. Good luck, all! CPSnitz
Placed order on internet for Diet Supplement Acai Berry for $4.95 & Shipped 06/08/09. I could not take the pills, they made me jittery and not feel well, I did not know I had to cancel within 10 days to call company because it was stated NOWHERE when I clicked the link to order. I received the second shipment and a whopping 139.97 bill which was charged to my credit card just 3 days later on 06/11/09. I returned the shipment to them and then wrote a letter to the company asking for the charge to be removed and no further shipments to be sent and to credit my account. Now as of August 5th, they only credited me 76.97 back to my account AND shipped me another (unauthorized) shipment and charged my credit card ANOTHER 139.97. I am dealing with my credit card company and trying to dispute this charge and it is a nightmare. This company is a SCAM, a FRAUD, and operates unethically. BEWARE.
All you people crying about being 'scammed' by XM labs or companies similiar to them...you're...
This is unbelievable to me that the State in which this company does business has not shut it down! I also ordered my 30 day trial of TriSlim and ColoCure and was charged $4.95 each for shipping/handling. I placed the order on June 25th and did not even receive either product until July 17th which is 16 business days later. So this crap about cancelling your order in the alloted time frame is completely FALSE. They know you aren't going to get your product right away but that's how they have designed their selling scam. It is completely pathetic and totally illegal but it does not seem to be stopping their operation. They will also charge you under various business names but all related to each other and the same product- for instance my credit card had charges from XM Labs, Simplecleans.com and Newslimu.com. They have different phone numbers but they are in fact all the same place charging for the same product just under different names!
And to top it off- after I ordered my 30 day trial of TriSlim and ColoCure, I ended up having additional fraudulant charges placed on my card from a company called Glow.Com and AG Skin Care. At least these two businesss were very quick to recognize someone was using my credit card fraudulanty and refunded my money, but nevertheless it makes me wonder if someone at XM Labs ripped of my information?
This is by far the most detailed, organized, ruthless, pathetic, underhanded, disgusting way of ripping people off that I have heard of since Bernie Madoff!!! Why arent' they being shut down?
Placed an order for a sample of Acai & regimex for $4.95 shipping and handling the e mail form stated that...