This is in regards to the Acai Berry Scam with XM Brands. First of all I never recieved the product, they charged my account $87 and when I called to tell them I never recieved the product, they said the item was sent back and my account cancelled and they would refund my money. I thought GREAT! Untill I opened the email they sent me with the directions on how to obtain my email and they are charging me a 45% restocking fee! Not only was I upset about this, but the link they provided me for obtaining the refund does not work. I called them back after having several numbers that did not work. The working number I finally obtaind to first contact them was the number my bank gave me from the original charge. I argued the 45% restocking fee. They do not seem to understand I did not ever get a product to try and that I could not follow the time limit they have on a full refund because I never got the product! So she sent me a second email with the correct link...still does not work. So I thought I would send them an email with my complaints and frustrations. Guess what...the email does not work! So I found a email on this site...hope it works. I called them a 3rd time and tried to get a working email or address or something and they keep mysteriously being "disconnected" I am so frustrated! Any suggestions?
I ordered their product online for a "free" trial period a few months ago.
I received the trial product and took it for several days. Nothing changed. I didn't lose a pound using the product. I quit taking them, but forgot to read the very fine and lengthy print below the ads which stated that I would be charged $69 for the pills if I did not cancel my account with 21 days. I recently got a charge of $87.47 on my VISA card, which the bank thought was a fraudulent charge and called me about it. I have called the company at [protected], and spoken to two representatives. They both said that I received the product, so I have to pay for it. I think I was stupid for not reading the fine print before ordering, but this is just short of false advertising.
And, trying to find the USHealthNews anywhere (Julia recommended it after trying it for several weeks) on the internet is virtually impossible. I'd like to send HER my opinion of this product!
What a ripoff!!
DO NOT ORDER FROM THESE GUYS, THEY ARE A TOTAL SCAM. I order a free trial of their weight loss pills, when I got the product it was after the 7 day trial period, they went ahead and charged my credit card $87.47. I call to cancel the order and they indicated that they charged me because I did not cancel during my free trial period, but that I could go ahead and return product. Here is where the fraud is. THEY DONT TELL YOU THAT WHEN YOU CANCEL AND RETURN PRODUCT (WHICH YOU HAVE TO PAY), THEY WILL HOLD 45% RESTOCKING FEE.M THIS IS TOLD TO YOU AFTER THE FACT.
I AM DISPUTING THIS VIA MY BANK WHO HAS INDICATED THAT NO WHERE IN THEIR WEBSITE DO THEY DISCLOSE THE FACT THAT THEY WILL HOLD 45% OF YOUR MONEY IF YOU CANCEL WITH THEM. IN ORDER FOR ME TO GET AT LEAST HALF OF MY MONEY, THEY SEND YOU AN EMAIL WHERE YOU NEED TO GO AN FILL IN A FORM AND AGREE (AFTER THE FACT) TO THEIR REFUND TERMS, WHICH YOU REALLY HAVE NO CHOICE, HOWEVER, SINCE THIS IS DONE AFTER THE FACT, IT IS CONSIDERED FRAUD FOR NOT DISCLOSING ALL TERMS UP FRONT WITH THE CONSUMER BEFORE YOU PLACE YOUR ORDER INCLUDING THE FACT THAT YOU CAN CANCEL, BUT WITH A HEFTY FINE.
THE SAD PART IS IS THAT CHANNEL 6 NEWS DID AN ARTICLE ON THIS AND SPONSORS IT, WHAT A SHAME FOR NEWS MEDIA. PLEASE DO NOT ORDER FROM ANY OF THESE WEIGHT PLACES THEY ARE ALL OUT TO GET US, THERE IS NO SUCH THING AS "FREE".
THE CHARGES IN YOUR CREDIT CARD SHOW BEING MADE FROM PANAMA, YET WHERE YOU RETURN PRODUCT IS IN FLORIDA, I DON'T KNOW IF THE STATE ATTORNEY CAN HELP WITH THIS. ANY PARTY WANTING JOIN IN PARTICULAR IF THEY TOOK 45% OF YOUR MONEY. MY BANK WELLS FARGO SAID THEY WILL HAVE TO RETURN ALL BECAUSE THEY DID NOT DISCLOSE THEIR RETURN POLICY FULLY. EVEN IF THEY DO IT AFTER THE FACT. CONTACT ME AT: [protected]@yahoo.com.
I will also be contacting the TV stations that are promoting this website
XM Brands made 3 unauthorized charges on my personal credit card. Furthermore, they have never sent me any type of product or service by mail or email and, when asked, the repeatedly say they will "email" the product or service to me, it has never occured. Additionally, they have promised me a full reversal within 10 to 15 business days on repeated occassions but have never fullfilled the reversal or the product/service that i was charged for without consent.
I have logged over 3 hours of hold time with XM brands only to be passed through 4 different managers; each telling me they will resolve the matter...the first charge of $1.97 occured on my credit card on nov 17th, 2009 for a trial period for me to "review" the product that i never received, then on Nov 27st, 2009 a charge in the amount of $79.97 posted on my credit card without ANY contact phone number provided on the charge description on my card...then, on december 21st, 2009, another $79.97 charge was placed on the same credit card, but this time, with a contact phone number and a different product that i never received by mail or email. This matter has continued to date and i was forced to cancel my credit card as there were additional charges appearing on my card for the same singe inquiry i had made on the 17th of November 2009. I am so angry that i am attempting to sue this company going ahead and i am in contact with a lawyer that is considering the matter as a class action suit as i think anyone can assume their fraud has netted millions at this point. Anyone that reads this post, please contact me at 410.842.3475...Mark
I was scammed by this company called XM Brands. I went on one web site to order a product called Advanced...
I had a charge of $1.97 tacked onto my debit card that I didn't authorize. All that it showed was XM Brands out of Cancuun Mexico. There was no phone number listed. The Visa Fraud company called me letting me know of some other unauthorized possible fraudulent charges and that is how I found out about this charge from XM Brands.
I spoke to someone at my bank and they gave me a phone number of [protected]. After being on hold for a little bit H. Miller took my call. The phone connection made it extremely hard to hear her by the end of the conversation. I explained to her that I had indeed went onto a Google Making Money online using advertising website. It only had information that was being sold and that I was pursuing. She told me several times that this charge was for a promotion. I told her that I had saved every web page when I was looking into this a month ago and that their company wasn't listed any where on the pages. Therefore, I didn't authorize the payment. Which I knew what payments I had authorized, because I wrote them down in my checkbook to withdraw the amounts authorized. She wanted to argue with me until I mentioned that I had saved each web page and that my bank and Visa Fraud had contacted me. She started signing a different tune, after being adiment that she couldn't refund the $1.97, and told me that she would talk to her supervisor and would I hold the line. The phone connection was so bad that it sounded like she hung up on me and then I heard the operator sound.
Since this I have cancelled my debit card and am going to pursue it and the other charges through Visa Fraud.
Hope this helps. I still am unclear as to what the "promotion" was for she wouldn't say, but she did make it very clear that she was working for XM Brands.
I ordered $1.97 Google Work from Home starter kit. After calling the company numerous times still did not receive email with user ID and password. It is very difficult to get through to their customer service and I got disconnected a few times I tried to complain and cancel my subscription. One of the customer service reps told me that she has to hang up because her supervisor is complaining that she has been on the phone with a customer for too long. Requested supervisor to discuss matter, refused to connect... Very frustrated with this company. I utilized the email that was posted on this website for their customer service and sent a request for cancellation. Will file formal complaints as well.
I am so discusted and furious over this company, I ordered 1 4.95 bottle and now have recieved 2 more bottles and a diet plan I never ordered and was charged 139.00 dollars on my on my credit card!!! Ive called numerous times and all i get is a answering service that says theyd call back!!! This is such a major scam--- Im going to report them on the news and get to the bottom of this crap!!!
XM BRANDS INC IS A BAIT AND SWITCH OPERATION. HERE IS WHAT I WAS ABLE TO FIND YOU: THEIR CUSTOMER SERVICE...
I ordered a 14 day trial offer for $0.99, and received an additional package on the same day with additional products which the company used my debit card account and withdrew $139.00, plus a $35.00 overdraft fee, because the funds were not available. I did not authorize this withdrawel of funds, and I never was able to "trail" the product.
I called the company and they instructed me to send the box back return receipt. I did. Then I was notified...