We placed an order for UGG boots on 11/29/2011. After 3 weeks we received a pair of poor quality replicas. we contacted the company via e-mail and were assured a refund less a restocking fee. The boots were mailed back using the return label and in turn received an e-mail confirmation on January 6, 2011 confirming the amount of our refund. In that time we have sent numerous e-mails asking for the status of our refund and have received no response. I have since sent an e-mail to the company stating that we will be contacting the New York State Attorney General's consumer fraud division as a starting point.
I ordered a pair of UGG Boots at a great deal so I thought. The order was placed on November 26th, 2010 and the information was that it would be 7 - 10 business days to recieve them. I have not recieved anything and it is almost been a full month. This "company" only has an email address as the way to contact them. I have emailed them on numerous occasions and did recieve a reply one time that said the order was being processed but all emails that we sent after we got no response to. I should have done more checking before ordering from them but I did not. I will be pursuing legal action against this fradulent company immediately and I hope that people will see this story and not attempt any business with them. THIS "COMPANY" ...5TH STREET OUTLET or WWW.BIGDEALFASHION.COM IS A TOTAL SCAM.
If you do business with them you will not recieve your merchandise, trust me, and then check your credit card statement there will be a phone number on the statement. Someone saying they are the UPS store will answer and that phone # is [protected]. Lets all start calling this place until they get tired of answering the phone.
This website is a total scam. They do nothing but rip people off. They claim to sell UGG boots at a discount but they just charge your credit card and you never see the product. No customer service numbers, no nothing. Do not get taken by this company. SCAM!!!