Their equipment stopped working four months ago. They never sent a repair tech out as promised. Their service does not work, and they claim I must continue to pay them monthly or pay a huge cancellation fee(over $500 if you add it all up), simply because they failed to provide the service as the contract obligates them to. They invented a pack of service related lies and scenarios to pretend as though I had refused to let them perform service. Truth is I sat at home all day repeatedly waiting for technicians that never arrived, while they made excuse after excuse and repeatedly changed the customer service notes in attempts to blame either me or the service techs for their repeated incompetence and failures. Corporate failure now committing blatant crimes to cover up their own incompetence and deceitful, unethical business practices. Winchester Wireless came in afterwards and has provided me spotless service for two months. So obviously the problem is the company WildBlue, not their customers or service techs.
THE 2ND DAY OF SERVICE THE NET SLOWED DOWN TO LESS THAN DIAL-UP. I WAS OVER MY USAGE WILDBLUE SAID. I WAITED FOR THE 30 DAY ROLLOVER THAT DAY I WAS OVER BY 111%. I DIDN'T USE THE COMPUTER FOR 2 DAYS AND NOW I HAVE USED 79%. HOW CAN THIS BE IF IT WAS 111% AND THEN IT WENT DOWN. THIS COMPANY IS NOT FAIR AT ALL. I HAD TO SIGN A 2 YEAR CONTRACT, BUT I WOULD RATHER HAVE DIAL-UP IT IS FASTER. I'M GOING TO COMPLAIN TO THE FCC AND ALL STATES BETTER BUSINESS.
Stay away from WildBlue at all costs. The service is horrible, slow and ineffcient. We are trying to terminate the contract with no luck thus far, must pay remainder of contract and fees. Half the time we can't connect and the other half the site times out. If there is a flake of snow or drop of rain forget using the internet at all.
The speeds are slower than using dial up inspite of their claim to be faster than DSL. Has anyone had any success in terminating the contract without paying through the nose for it? We've already paid for alot of service time that we haven't received since it is down so often. They really sucked us in since we live out in a rural area with few choices of service, saying that this service would be perfect solution for our more remote area. We're trying to terminate without a hassle but looks like the PUC is the next step for resolution. Anyone have any luck or experience with termination?
In my opinion WildBlue is A SCAM! WildBlue employees are WORSE THAN RUDE! They have no true CUSTOMER SERVICE! ON ONE PHONE CALL WE WERE ON HOLD FOR ONE AND ONE-HALF HOURS -- thirty minute wait to reach them, thirty minute waits as they transfered us from one RUDE department to another.
Why were we calling them? Immediately after their installation in June 2007, we realized we could no longer go into the managing programs of our Web sites or check our Web Site emails. This meant that not only could we not read customer emails, we could not edit our Web site or even release money from customer credit card orders to be deposited into our bank account.
When we talked to WildBlue, the first call within days of installation, they made us think the problem was with the Web site host, so we spent days with our Web site host trying to get the problems straightened out at no avail.
We called several times afterward this and were only met with rudeness -- even anger. NO REFUND COULD BE MADE, WE WERE STUCK WITH A YEAR'S CONTRACT are things they told us.
Rather than fight any longer, we reinstalled a dial-up service. Our Web Site managing program worked fine with dial-up. Our Web Site email was accessible again.
Once more we confronted WildBlue. We were then told that WildBlue service was not compatable with our Web Site, and it was OUR FAULT because we did not ask if our WildBlue would be compatible before they installed their services.
Although we repeatedly asked to speak to a WildBlue supervisor, we were never allowed to do so. We were RUDELY told a supervisor would call us back more than once, but of course, one never did.
We also have other problems with their service such as being clicked out of the internet with no warning. Sometimes we have no service at all.
Jimmie and Judy Perrin.